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WN To Film A Second Season Of "Airline"  
User currently offlineSWAFA30 From , joined Dec 1969, posts, RR:
Posted (10 years 9 months 2 weeks 4 days 6 hours ago) and read 3258 times:

Just came across this little tidbit of info on our employee website. Apparently, our management team are gluttons for punishment.

‘Airline’ – Season Two!
BWI to be added to LAX, MDW for second season of hit A&E TV ‘real life’ program


Southwest’s Employees and operations at Baltimore Washington International Airport (BWI) will join LAX and MDW “on stage” for a second season of the real-life television program “Airline” on A&E.
The film crews–one at each Station–hope to be in place by the end of March, while a fourth crew will be dedicated to Customer stories. Each of the airport film crews again will have a fulltime Southwest escort with oversight by our Public Relations Department.
“The decision to enter into a second season was perhaps more difficult than that of signing on in the first place,” Colleen said, in a letter to Employees. “The show has touched off a stream of correspondence from Employees, Customers, and even other airlines that confirms the notion that people are quite passionate about air travel.
“We have always known there would be a risk in allowing cameras to document the travel experiences of some of our 82 million Customers a year (not all of whom are always on their best behavior, as you well know),” she said. “We continue to put more stock, however, in the actions of our Employees who ‘do the right thing’ 99.9 percent of the time. I think you will agree that, in total, our Employees truly shine even as they interact with the negative Customer situations that are inevitable in our business.”
Colleen added, “While this ‘reality’ show demonstrates the reality of our Frontline Employees who work in a fast-paced, sometimes emotional environment where things don’t always go according to plan, I do take exception to how the producers edited the first season’s shows to make it seem as though things go wrong an inordinate amount of the time. That is not the reality of Southwest Airlines.
“Television is a game of numbers, and the majority of our flights are simply too mundane to be of much interest to the targeted viewer,” she said. “That we will have to accept. What we do not accept, however, is how the producers in season one have failed to show a proportionate number of stories that demonstrate the ways in which Southwest is truly different from any other travel provider. (After all, it is why they wanted to work with us in the first place!)”



[Edited 2004-03-10 08:19:00]

15 replies: All unread, jump to last
 
User currently offlineGoldentail From United States of America, joined Mar 2004, 75 posts, RR: 3
Reply 1, posted (10 years 9 months 2 weeks 4 days 5 hours ago) and read 3190 times:

My heart goes out to WN. Personally I think this show does the industry a
disservice. This industry as a whole already has a stigma that the airlines and their employees are plotting against the traveling public or at least that's the way main stream media seems to make it look. That could not be farther from the truth. Granted some employees are simply...Idiots, and have no business being in public contact positions. It's bound to happen when you employ 40,000 + people. But this show always wants to sensationalize what happens at WN. Granted for ratings that's what sells, but it's truly slanted toward the negative side of the business. Being in the industry 20 years now, having held numerous positions within an airline, I know a fair amount about the complexity of running a major carrier with all the behind the scene decisions that are made daily. Most of the employees are dedicated true professionals. Just seems to me that a show that approached it from that angle showing scenes from a reservations center, to the flight kitchen, to the cockpit, or the System Operations Center would be as entertaining and intriguing and would help educate the public more as to why some things happen the way they do.

Maybe this shows does that, honestly I have only watch 3 episodes, but the ones I saw were geared towards sensationalism & enforcement issues required by WN employees.



"The Proud Bird -w- The Golden Tail"
User currently offlinePilottim747 From United States of America, joined Jul 2001, 1607 posts, RR: 5
Reply 2, posted (10 years 9 months 2 weeks 4 days 4 hours ago) and read 3173 times:

I think the is good publicity for WN. The scenes with their customer service agents make you really that they work real hard for the customer and put up with a lot of crap from passengers.

pilottim747



Aviation Photographers & Enthusiasts--Coordinate your life.
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5702 posts, RR: 52
Reply 3, posted (10 years 9 months 2 weeks 3 days 21 hours ago) and read 3107 times:

Thats good news, ity seems they are covering one airport per area of the UNited States. LAX for the west coast, MDW for the central/north and BWI for the East Coast. STL maybe for the midwest? lol joking, glad to hear they are going for another year!
Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineBoeing757/767 From United States of America, joined Jun 1999, 2282 posts, RR: 1
Reply 4, posted (10 years 9 months 2 weeks 3 days 21 hours ago) and read 3083 times:

I watch the show, and usually enjoy it. Yes, WN employees are shown in a good light given what they have to work with.

However, I believe a second season is a bad PR move. Honestly, how many people (not including those on this board -- I'm talking Joe Traveler) would WANT to fly WN after seeing some of these situations. It has "hassle" written all over it.



Free-thinking, left-leaning secularist
User currently offlineFreshlove1 From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 9 months 2 weeks 3 days 20 hours ago) and read 3028 times:

I lost interst after about the 4th show, its the same thing every week, BORING!!! they need to change the way the show runs, include more behind the scenes stuff insted of just the gate/check in area things.

User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 6, posted (10 years 9 months 2 weeks 3 days 20 hours ago) and read 3012 times:

I loved the episode where this old lady was bitching to some young guy that her bag was lost and that she would never ever fly southwest again.

Turns out her bag was on the carousal (sp?) the whole damn time and she made herself look like a total ass.

It made me laugh.

I'm definitely happy they are doing season 2.



Never Trust Your Fuel Gauge
User currently offlineLatinAviation From United States of America, joined Nov 2003, 1279 posts, RR: 14
Reply 7, posted (10 years 9 months 2 weeks 3 days 20 hours ago) and read 2986 times:

I am with Freshlove, it's terribly boring and repetitive. I cringe every time I watch it, it makes every WN flight look like they cleared out the trailer parks. Let it die... they should try an equivalent to the BBC program "Airport" instead.

User currently offlineGoingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 8, posted (10 years 9 months 2 weeks 3 days 20 hours ago) and read 2963 times:

I suppose that there is a reason that they can't do an "Airport" style show in the US - the airline would have to give them their permission to tape it. Most US airlines would want to control the final cut, so the producers pretty much worked with what they could. What good would it do to try and cover something about a Delta or United (or any other flight), only to find that when the plane pulled into the gate, they couldn't film?

In some respects, I think the show does have an upside to "Joe Traveller". How many people watching see with their own eyes how the customer plays a big role in their "problem". They see the customer at their worst behaviour, and walk away saying "what an idiot". So it might...just might...help them to think twice about their own behaviour when they face a customer service problem.


User currently offlineContrails From United States of America, joined Oct 2000, 1834 posts, RR: 0
Reply 9, posted (10 years 9 months 2 weeks 3 days 20 hours ago) and read 2957 times:

More drunks, jerks, and dimwits next season. Oh well, that's entertainment.


Flying Colors Forever!
User currently offlineN737AF From United States of America, joined Mar 2004, 51 posts, RR: 0
Reply 10, posted (10 years 9 months 2 weeks 3 days 19 hours ago) and read 2926 times:

I'm sorry I am just now hearing about this, but I do not get the chance to watch a lot of TV.

I see that the show is on A&E, but what day and time does the show "air"....

Also, when does the new season start?

Thanks everyone...



Continental 450, contact Departure and have a Good Evening.
User currently offlineAASilverbird From United States of America, joined Nov 2003, 90 posts, RR: 0
Reply 11, posted (10 years 9 months 2 weeks 3 days 19 hours ago) and read 2901 times:

I'm sorry I am just now hearing about this, but I do not get the chance to watch a lot of TV.

I see that the show is on A&E, but what day and time does the show "air"....

Also, when does the new season start?

Thanks everyone...



The show currently airs Mondays at 10p and 1030p EST

I think the new episodes are scheduled for this summer.


User currently offlineLTBEWR From United States of America, joined Jan 2004, 13199 posts, RR: 15
Reply 12, posted (10 years 9 months 2 weeks 3 days 19 hours ago) and read 2898 times:

A&E's 'Airline' is kind of like a car accident scene - well all want to see it but not admit we did. I hope they show a good day, without any drunks or drama queens (and kings) in some episodes next season. Let's face it, WN gets Millions of dollars of free ads with these shows, thus holding down their costs, so why not go for a 2nd Season. It also gives a lesson to those whom have not worked in a customer service job what it's like for the workers there.

User currently offlineSprxflySWA From United States of America, joined Nov 2003, 597 posts, RR: 0
Reply 13, posted (10 years 9 months 2 weeks 3 days 19 hours ago) and read 2882 times:

Oh no!! Not more of the same drivel. Talk about beating a dead horse. The show blows now. Same same same.

Why not just have one traveling crew taping at all our stations? Why not show LAS and their drunks too?

Complete waste of time!


User currently offlineBDLGUY From United States of America, joined Dec 2000, 194 posts, RR: 4
Reply 14, posted (10 years 9 months 2 weeks 3 days 19 hours ago) and read 2879 times:

N737AF wrote, "I see that the show is on A&E, but what day and time does the show "air"...."

"Airline" is airing on every Monday night at 10:00pm Eastern time.  Big thumbs up

Hope this help,
John/BDL





John A. Perrotta (KBDL/BDL) - Canon 300D/400D & EF 75-300mm f/4-5.6 IS USM
User currently offlineCkfred From United States of America, joined Apr 2001, 5310 posts, RR: 1
Reply 15, posted (10 years 9 months 2 weeks 3 days 18 hours ago) and read 2804 times:

I enjoy the show, although I would like to see some of the stuff that goes on at HQ, such as trying to find crew when storms shut down several airports and deciding whether it makes sense to cancel or ferry aircraft for the next day. Frankly, F/A interviewing and training could be a riot to watch.

I do think that the show makes it look like a lot of unsophisticated people fly WN.


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