SWAFA30 From , joined Dec 1969, posts, RR: Posted (10 years 11 months 4 weeks 23 hours ago) and read 3359 times:
Just came across this little tidbit of info on our employee website. Apparently, our management team are gluttons for punishment.
‘Airline’ – Season Two!
BWI to be added to LAX, MDW for second season of hit A&E TV ‘real life’ program
Southwest’s Employees and operations at Baltimore Washington International Airport (BWI) will join LAX and MDW “on stage” for a second season of the real-life television program “Airline” on A&E.
The film crews–one at each Station–hope to be in place by the end of March, while a fourth crew will be dedicated to Customer stories. Each of the airport film crews again will have a fulltime Southwest escort with oversight by our Public Relations Department.
“The decision to enter into a second season was perhaps more difficult than that of signing on in the first place,” Colleen said, in a letter to Employees. “The show has touched off a stream of correspondence from Employees, Customers, and even other airlines that confirms the notion that people are quite passionate about air travel.
“We have always known there would be a risk in allowing cameras to document the travel experiences of some of our 82 million Customers a year (not all of whom are always on their best behavior, as you well know),” she said. “We continue to put more stock, however, in the actions of our Employees who ‘do the right thing’ 99.9 percent of the time. I think you will agree that, in total, our Employees truly shine even as they interact with the negative Customer situations that are inevitable in our business.”
Colleen added, “While this ‘reality’ show demonstrates the reality of our Frontline Employees who work in a fast-paced, sometimes emotional environment where things don’t always go according to plan, I do take exception to how the producers edited the first season’s shows to make it seem as though things go wrong an inordinate amount of the time. That is not the reality of Southwest Airlines.
“Television is a game of numbers, and the majority of our flights are simply too mundane to be of much interest to the targeted viewer,” she said. “That we will have to accept. What we do not accept, however, is how the producers in season one have failed to show a proportionate number of stories that demonstrate the ways in which Southwest is truly different from any other travel provider. (After all, it is why they wanted to work with us in the first place!)”
Goldentail From United States of America, joined Mar 2004, 75 posts, RR: 3
Reply 1, posted (10 years 11 months 4 weeks 22 hours ago) and read 3291 times:
My heart goes out to WN. Personally I think this show does the industry a
disservice. This industry as a whole already has a stigma that the airlines and their employees are plotting against the traveling public or at least that's the way main stream media seems to make it look. That could not be farther from the truth. Granted some employees are simply...Idiots, and have no business being in public contact positions. It's bound to happen when you employ 40,000 + people. But this show always wants to sensationalize what happens at WN. Granted for ratings that's what sells, but it's truly slanted toward the negative side of the business. Being in the industry 20 years now, having held numerous positions within an airline, I know a fair amount about the complexity of running a major carrier with all the behind the scene decisions that are made daily. Most of the employees are dedicated true professionals. Just seems to me that a show that approached it from that angle showing scenes from a reservations center, to the flight kitchen, to the cockpit, or the System Operations Center would be as entertaining and intriguing and would help educate the public more as to why some things happen the way they do.
Maybe this shows does that, honestly I have only watch 3 episodes, but the ones I saw were geared towards sensationalism & enforcement issues required by WN employees.
Atrude777 From United States of America, joined Aug 2003, 5717 posts, RR: 52
Reply 3, posted (10 years 11 months 4 weeks 15 hours ago) and read 3208 times:
Thats good news, ity seems they are covering one airport per area of the UNited States. LAX for the west coast, MDW for the central/north and BWI for the East Coast. STL maybe for the midwest? lol joking, glad to hear they are going for another year!
Good things come to those who wait, better things come to those who go AFTER it!
Boeing757/767 From United States of America, joined Jun 1999, 2282 posts, RR: 1
Reply 4, posted (10 years 11 months 4 weeks 14 hours ago) and read 3184 times:
I watch the show, and usually enjoy it. Yes, WN employees are shown in a good light given what they have to work with.
However, I believe a second season is a bad PR move. Honestly, how many people (not including those on this board -- I'm talking Joe Traveler) would WANT to fly WN after seeing some of these situations. It has "hassle" written all over it.
Freshlove1 From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 11 months 4 weeks 13 hours ago) and read 3129 times:
I lost interst after about the 4th show, its the same thing every week, BORING!!! they need to change the way the show runs, include more behind the scenes stuff insted of just the gate/check in area things.
LatinAviation From United States of America, joined Nov 2003, 1279 posts, RR: 14
Reply 7, posted (10 years 11 months 4 weeks 13 hours ago) and read 3087 times:
I am with Freshlove, it's terribly boring and repetitive. I cringe every time I watch it, it makes every WN flight look like they cleared out the trailer parks. Let it die... they should try an equivalent to the BBC program "Airport" instead.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 8, posted (10 years 11 months 4 weeks 13 hours ago) and read 3064 times:
I suppose that there is a reason that they can't do an "Airport" style show in the US - the airline would have to give them their permission to tape it. Most US airlines would want to control the final cut, so the producers pretty much worked with what they could. What good would it do to try and cover something about a Delta or United (or any other flight), only to find that when the plane pulled into the gate, they couldn't film?
In some respects, I think the show does have an upside to "Joe Traveller". How many people watching see with their own eyes how the customer plays a big role in their "problem". They see the customer at their worst behaviour, and walk away saying "what an idiot". So it might...just might...help them to think twice about their own behaviour when they face a customer service problem.
LTBEWR From United States of America, joined Jan 2004, 13282 posts, RR: 16
Reply 12, posted (10 years 11 months 4 weeks 12 hours ago) and read 2999 times:
A&E's 'Airline' is kind of like a car accident scene - well all want to see it but not admit we did. I hope they show a good day, without any drunks or drama queens (and kings) in some episodes next season. Let's face it, WN gets Millions of dollars of free ads with these shows, thus holding down their costs, so why not go for a 2nd Season. It also gives a lesson to those whom have not worked in a customer service job what it's like for the workers there.
Ckfred From United States of America, joined Apr 2001, 5388 posts, RR: 1
Reply 15, posted (10 years 11 months 4 weeks 11 hours ago) and read 2905 times:
I enjoy the show, although I would like to see some of the stuff that goes on at HQ, such as trying to find crew when storms shut down several airports and deciding whether it makes sense to cancel or ferry aircraft for the next day. Frankly, F/A interviewing and training could be a riot to watch.
I do think that the show makes it look like a lot of unsophisticated people fly WN.