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Iberia Now Charging For Snacks And Drinks?  
User currently offlineRichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Posted (10 years 9 months 1 week 3 days 11 hours ago) and read 4752 times:

I was browsing the BA website for a trip to BCN, and noticed a comment about IB charging for snacks and drinks in economy. Is this a new policy on all short haul flights or just LON-BCN?

43 replies: All unread, showing first 25:
 
User currently offlineFinnWings From Finland, joined Oct 2003, 640 posts, RR: 2
Reply 1, posted (10 years 9 months 1 week 3 days 9 hours ago) and read 4675 times:

I just saw the same when I was reading my Finnair Plus magazine... According to that on all Iberia domestic flights and Intra-European flights (Economy class) service ISN'T free of charge after 1st March 2004...

That is very sad in my opinion... I planned to try their service during the next summer... but after this I don't see it is worth of that anymore. They just lost at least one customer... because I now have better options which offer better quality for money.

Regards,
FinnWings


User currently offlineIBERIA747 From Spain, joined Aug 2003, 1831 posts, RR: 58
Reply 2, posted (10 years 9 months 1 week 3 days 8 hours ago) and read 4624 times:

Iberia has stopped giving complimentary meals and beverages in all their domestic and European/African flights, except those that are longer than 3 hours such as Madrid-Athens or Madrid-Istanbul.

It is important to mention that Iberia is NOT the first European flag carrier to offer this kind of service. I believe Swiss has it too and let´s remember that this is not new for passengers...airlines in the US suspended their in-flight meals on most domestic flights many years ago.

Anyway, I think this topic has been discussed here before.

Regards



¡¡VIVA ESPAÑA!!
User currently offlineANstar From United Kingdom, joined Nov 2003, 5316 posts, RR: 7
Reply 3, posted (10 years 9 months 1 week 3 days 8 hours ago) and read 4585 times:

Well I'm not too impressed after choosing Iberia for our flights from LHR to Barcelona in April. I bought my tickets last year expecting full service to find that I won't get that. Had I known this would be changing I would of booked BA.



User currently offline9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 4, posted (10 years 9 months 1 week 3 days 8 hours ago) and read 4574 times:

Does this only include alcoholic beverages or drinks in general?

User currently offlineTeahan From Germany, joined Nov 1999, 5310 posts, RR: 61
Reply 5, posted (10 years 9 months 1 week 3 days 7 hours ago) and read 4545 times:

Just like Aer Lingus, Austrian And Swiss, it includes all food and drink.

Jeremiah



Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
User currently offlineRichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 6, posted (10 years 9 months 1 week 3 days 7 hours ago) and read 4532 times:

So the service is inconsistent with BA, so will this mean the end of the BA/IB codeshare, because the IB flights are slightly cheaper?

User currently offlineIberia340600 From Spain, joined Oct 2003, 804 posts, RR: 13
Reply 7, posted (10 years 9 months 1 week 3 days 7 hours ago) and read 4502 times:

Richardw:

Flights will not be slightly cheaper...we will continue to have the same levels as BA and in no way does it affect the BA/IB codeshare. As stated in other replies, this applies to domestic and intra-european routes.

In my opinion, IB has taken a very proactive stance in essense "jumping on the bandwagon" of airlines charging for meals. I have seen the new menu's and am quite impressed with the offerings.

To those who say that they will not fly now that you have to pay...take this into consideration. In the U.S. you do not get a meal....period. Would you rather starve or be able to get a menu and pick and choose what you want at a relatively good price?

Dont be suprised if the other European airlines starting following this trend.



Visca Barça!!
User currently offlineTeahan From Germany, joined Nov 1999, 5310 posts, RR: 61
Reply 8, posted (10 years 9 months 1 week 3 days 7 hours ago) and read 4483 times:

Prices on Iberia are fairly high, similar to Swiss. Coffee/Tea €1.50, Soft drinks €2.50, Beer €3.00, Sandwiches €6.00, Muffins/Potato crisps €2.50. On the other hand, Aer Lingus prices are comparable to what you would pay on the ground (€1 soft drinks/tea/coffee, €2.50 beer and €3.50 for sandwiches).

Jeremiah



Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
User currently offlineShamrock_747 From , joined Dec 1969, posts, RR:
Reply 9, posted (10 years 9 months 1 week 3 days 7 hours ago) and read 4496 times:

The service on oneWorld carriers within Europe seems to be going down the pan. Just British Airways and Finnair retain full complimentary service. Swiss, Aer Lingus and now Iberia are charging for everything.

I think this inconsistency could reflect badly on BA. For example a pax who frequently flies LHR-EDI would be used to hot breakfast and coffee on morning flights and All Day Deli snacks and a glass of wine on evening flights, though if they took the LHR-DUB route they may well be expecting the same levels service but would not receive any meal or drinks because the flight is operated by EI.


User currently offlineRichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 10, posted (10 years 9 months 1 week 3 days 6 hours ago) and read 4410 times:

Oneworld it isn't!

There's FreeAlcoholworld, FreeSoftworld, $€world.


User currently offlineLHR340 From United Kingdom, joined Apr 2003, 877 posts, RR: 1
Reply 11, posted (10 years 9 months 1 week 3 days 6 hours ago) and read 4400 times:

Very sad, I used to enjoy flying Iberia and I also used to like the meals they served. Since my last flight I do feel like they are going down the pan compared to BA.  Sad

LHR340



A340 LoVeR! EC-GQK - LHR The Bussiest International Airport & 3rd Bussiest In The World!
User currently offline9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 12, posted (10 years 9 months 1 week 3 days 6 hours ago) and read 4385 times:

To those who say that they will not fly now that you have to pay...take this into consideration. In the U.S. you do not get a meal....period.

But you do get a can/cup of Coke or Pepsi without being charged $3,- to $4,-  Nuts .
While I mostly reject the meals on short flights anyway, I don´t like the idea of having to pay outrageous prices for a tiny drink.

Dont be suprised if the other European airlines starting following this trend.

I´m afraid you´re right on this one.  Sad

Daniel


User currently offlineLy334 From Israel, joined Apr 2002, 292 posts, RR: 1
Reply 13, posted (10 years 9 months 1 week 3 days 6 hours ago) and read 4382 times:

There is no joy of flying this way anymore...
Really sad that you need to buy drinks on th eairplane.

Soon they will put can machines on the planes and maybe for the overheadbins you will need in the future to put in money same as a locker....

Who knows...


ly334



All my toughts are in aviation!!!
User currently offlineRichardw From United Kingdom, joined May 2001, 3762 posts, RR: 0
Reply 14, posted (10 years 9 months 1 week 3 days 6 hours ago) and read 4336 times:

How long before BA charges for food and drink?

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 15, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4293 times:

It's a very good move for the airline, if not the passenger. I say this because large amounts of income can be generated by selling food and drink - FR, for example, earns 7% of its total revenue this way - just for selling food and drink!!!!! It's a very big earner. I would personally prefer a lower price than 'free' refreshments, which are rarely, bar the drinks, any good anyway.

"Really sad that you need to buy drinks on th eairplane."

Umm... you do on trains and buses, so why shouldn't you on planes? I don't understand why you should get 'free' food (which is normally pretty poor anyway) and drink.

[Edited 2004-03-15 17:35:08]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineGOTbound From Sweden, joined Oct 2006, 94 posts, RR: 0
Reply 16, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4258 times:

The "thing" it that airlines charges ridicules prizes for drinks and sandwiches, I have no problem to pay for meals as long as I get some kind of value for my money, a sandwich for €6.00 isn't. Non alcoholic beverages should be complementary and meals be paid for (on short/medium haul), just my opinion.

rgs.GOTbound


User currently offlineFlyingDoctorWu From United States of America, joined Feb 2004, 307 posts, RR: 0
Reply 17, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4254 times:

Wow charging for drinks even now... I can't think of any US airline that charges for drinks at least... and a lot of people hold European airlines in higher esteem than the US ones (at least service wise.) that may be true on long-haul but it seems short haul wise the US airlines are catching up (or maybe the European ones are falling behind). Either way it seems short haul wise, whether on a LCC or legacy carrier there may eventually be a higer level of service on US airlines...

Christopher Wu


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 18, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4239 times:

"The "thing" it that airlines charges ridicules prizes for drinks and sandwiches, I have no problem to pay for meals as long as I get some kind of value for my money, a sandwich for €6.00 isn't. Non alcoholic beverages should be complementary and meals be paid for (on short/medium haul), just my opinion."

But every consumer has a choice - if he or she wants to bring his or her own and not buy anything onboard, then that's good and cheap (especially if prepared at home). MANY people will want the food and drink.

Not only is the abolition of refreshments a bit cost-saving measure, but it's also a vert good way of generating high revenue.

"whether on a LCC or legacy carrier there may eventually be a higer level of service on US airlines..."

And also higher airfares...

[Edited 2004-03-15 17:50:46]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineSabena 690 From , joined Dec 1969, posts, RR:
Reply 19, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4187 times:

Of course I preferred the free meals on board of full-service airlines, but when I have to choose between a drink + bag of pretzels on a 3h AA flight, or a good snack for €8 on IB/LX/..., my choice is made very fast!

I gladly pay to get a good service...

Frederic


User currently offlineFinnWings From Finland, joined Oct 2003, 640 posts, RR: 2
Reply 20, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4185 times:

This isn't a good trend which is going on among major carriers here in Europe...

I really believe and hope that this is just a temporarily trend. It might look good for airlines cut their catering services on the paper as cost reduction is immediate of course. But in long term, they will lose loyal customers and they are giving away everything which makes them better than LCC's.. Major carriers can't compete with LCC even they stop serving newspapers and beverages free of charge, because they have heavier cost structure anyway and bigger organizations. They don't even have to compete with LCC, because those airlines are serving different type of the market. Now major carriers are doing cost-cutting in totally wrong areas...

When you are cutting customer service like beverages you are always playing very dangerous game... because then you are destroying the brand and image which has been properly built up during the past years. When this brand is destroyed and customers are noticed that major airline is just like "more expensive LCC" they will choose other airlines. It is always easy to destroy or do damage to the brand, but building it up again is very expensive and take years. In short term you might win market shares and reduce cost....but in long term you'll lose money a lot.

There are already some evidences that customers have been totally disappointed when major airlines have cut their service levels. Some have already noticed that customers are ready to pay for better service and upgraded catering (like SN Brussels)... And I believe this will be the trend of future. Those airlines are winners who will keep their quality brands, but decrease costs in other areas which aren't so important for customers.

Best Regards,
FinnWings



User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 21, posted (10 years 9 months 1 week 3 days 5 hours ago) and read 4159 times:

If I would know that the only chance to get food on board is to buy it for a ridiculous high price (like on FR), I would bring my own sandwich and my own can of coke.

In my opinion would it be very profitable to open up a Subway or another sandwich restaurant in every airport.

Patrick


User currently offlineGOTbound From Sweden, joined Oct 2006, 94 posts, RR: 0
Reply 22, posted (10 years 9 months 1 week 3 days 4 hours ago) and read 4127 times:

"Not only is the abolition of refreshments a bit cost-saving measure, but it's also a very good way of generating high revenue"

Good point, it all comes down to revenue... that's why it called capitalism! One problem I can see if people brings food, should there be restrictions on "smelly" food?

rgs.GOTbound


User currently offlineSabenapilot From Belgium, joined Feb 2000, 2728 posts, RR: 46
Reply 23, posted (10 years 9 months 1 week 3 days 4 hours ago) and read 4111 times:

Indeed Finnwings,

SN Brussels Airlines recently introduced an improved economy class catering product which is very much liked by its passengers and first results seem to show that on those routes where SN code shares with a new-style no-frills company à la LX or IB, pax are re-routing to the SN operated flights....

Called Brussels Bistro, the advanced catering concept brings a new meaning to the term ‘full-service airline’, especially at a time when the general world trend is to reduce service on flights. But at SN, economy class passengers on all European flights will be able to enjoy a whole host delicious new edibles including healthy hot meals, pizzas, ciabattas, country salads and fresh fruit, as well as quality branded snacks and beverages from companies such as Neuhaus and Masterfoods for free.



User currently offlineIberia340600 From Spain, joined Oct 2003, 804 posts, RR: 13
Reply 24, posted (10 years 9 months 1 week 3 days 3 hours ago) and read 4074 times:

Wait till SN sees their costs skyrocket...then they will be like..."oops...we made a mistake".


Visca Barça!!
25 Post contains images Bullpitt : As a reservation agent for IB I can tell you that the catering issue is not that important with the customer. Although some have complained "mostly th
26 Pe@rson : And as their costs undoubtedly rise, so will their prices. On short flights, like those of 3 hours and less, 'free' food and drink is really not neces
27 Post contains images FinnWings : As a reservation agent for IB I can tell you that the catering issue is not that important with the customer. Although some have complained "mostly th
28 767-332ER : I flew IB from MAD-SVQ last week and well, I decided to cough up the $$ for the meal for a couple of reasons...first of all I was starving, second of
29 Tolosy : I don't understand!! I have just seen yesterday, in the Times, an ad for IB, and this ad was telling that on flight between LHR and Spain, a free food
30 QIguy24 : Personally I think its a shame that the majors are starting to be more like LCC's. But that is life. We just have to get used to it. I really miss the
31 FinnWings : 767-332ER, I agree with you... free service isn't the most important thing for short routes, but if I can choose two similar priced airlines for short
32 QIguy24 : You guys are forgetting something... It is not "free" service. We actually pay for it when we pay for our ticket.
33 Summa767 : Tolosy: They do serve "a la carte" menu, but you have to pay for it! BTW, in the same advert did you notice the slogan? It says IBERIA One of the worl
34 QIguy24 : Summa767 Just because Iberia removes their food onboard to save money. Does that make them a bad airline? Then every airline would be bad. And that in
35 SK901 : What is this, a new LCC??? I hope not.
36 Post contains links Summa767 : Oh no! They were bad before! I agree that "bad" is a very broad term. But their unfriendly service is renown. It has even made it to newspaper columns
37 QIguy24 : SK901 It will not be a new LCC. They have simply decided to not serve food anymore. And If you want to survive in this industry, this must be done wet
38 JGPH1A : Seems to me that IB would have been smarter to follow BA's lead and try to differentiate its product from those of LCC's, rather than trying to emulat
39 767-332ER : Finnwings, You of course have a valid point and of course, that's the beauty of being able to travel from various points having a number of choices.
40 Iberia340600 : FinnWings: Passengers on flights from Latin America to Madrid get 2 meals....usually a dinner and breakfast...so rest assured they are fed on the long
41 LJ : Passengers on flights from Latin America to Madrid get 2 meals....usually a dinner and breakfast...so rest assured they are fed on the long-haul. But
42 EddieDude : When I see a flight attendant serving me half of a can of Coke in a plastic cup, I always say I want to keep the whole can and that works... I get the
43 Post contains images Bullpitt : Hi Summa767 I've just read the article you quoted and to be frank I think he's probably the typical pap who pays for an N class tkt and then demands a
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