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Air Canada Biz Product  
User currently offlineMckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1
Posted (10 years 4 months 2 weeks 1 day 14 hours ago) and read 2020 times:

I recently traveled from YVR-FRA rt. Traveling stand-by using an incentive Pass a.k.a. J all the way. I was really impressed with the service from YVR-YYC which had a 3 course meal. Then YYC-FRA service was ok, I mean for 10+ flight you got dinner and continental breakfast. I mean the person beside who was rev had to go to the galley to ask for more food. The PTV was ok no games though. Wines and Ports were ok nothing spectacular. Food had small portions. Overall the flight was ok, I mean I got better service on the flight from YVR-YYC. Is Air Canada now focusing on domestic biz product. I mean the service from YVR-YYC was a great improvement from before but it seems Air Canada have lowered their standards now when it comes to the international product. I admit I should not be complaining since I travel non-rev but I feel sorry for the full revenue passenger who is spending money to get service which is not up to par.


Like to here you thoughts

10 replies: All unread, jump to last
 
User currently offlineSquad55 From Canada, joined Nov 2001, 258 posts, RR: 0
Reply 1, posted (10 years 4 months 2 weeks 1 day 13 hours ago) and read 1971 times:

What flight did you travel on YVR-YYC. I mean what flight number was it? Also what time of day did you depart, I mean what time did you depart? I believe the J product changes somewhat from a/c to a/c. I mean what kind of a/c were you traveling on?

User currently offlineMckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1
Reply 2, posted (10 years 4 months 2 weeks 1 day 13 hours ago) and read 1951 times:

The YVR-YYC flight was at noon, flight number I do not recall, 320 Airbus.
The YYC-FRa flight was at 6 pm, flight number 844, 330 Airbus


User currently offlineCaptaingomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 3, posted (10 years 4 months 2 weeks 1 day 11 hours ago) and read 1912 times:

I hear that AC is focussing on international ops more than domestic. I mean, they probably put more thought into the international market. I am surprised you got a 3 course meal on the YVR to YYC flight, I mean, that's really short eh?


"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 4, posted (10 years 4 months 2 weeks 1 day 2 hours ago) and read 1825 times:

The focus is definitely more on International versus Domestic product. In the GAPS (Global Airline Passenger Survey), AC's J/C product has moved from 12th to 3rd in all major airlines surveyed crossing the Atlantic/Pacific. Results are verifiable on line.

On AC844 the J/C service is as follows:
Warm Mixed Nuts
Plated Choice of Appetizers/Wine/Bread
3 Main Courses (or choice of Gourmet Express Meal)
Cheese/Crackers/Fruit/Port
Choice of Desserts (including 1 pre-plated hot dessert)
Coffee/Tea/Liqeurs
Sneak a Snack Baskets

Continental Breakfast including:
Large Fruit Appetizer
Yoghurt/Cereal/Pastries
Choice of Juices/Coffee/Tea

The general response from customers is that they can't "budge" after all of this food. For those that are still hungry, all they have to do is ask for seconds. Find it hard to believe that somebody had to go pan-handling to the galley. Perhaps in the case of this revenue customer, cruising across the Atlantic would be the answer. 6 meals a day plus the infamous midnight chocolate buffet!!

As far as YVR-YYC, AC still serves a "full tray" during meal periods. It includes a plated appetizer/meal, dessert, chocolate, cheese and crackers. Not really a 3 course meal in the true sense of the word.



Above and Beyond
User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 5, posted (10 years 4 months 2 weeks 1 day 2 hours ago) and read 1795 times:

"Cheese/Crackers/Fruit/Port"

"It includes a plated appetizer/meal, dessert, chocolate, cheese and crackers"

Sorry, I had to say it: Cheese should always be served with bread (or a choice of...), not crackers......... Cheese and crackers....so tacky!


User currently offlineMckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1
Reply 6, posted (10 years 4 months 2 weeks 1 day 1 hour ago) and read 1773 times:

The thing that really got me was the amout of service one would recieve on a 1 hour rapidair from YVR to YYC. I mean the meal service was long, for a flight an hour long. I was used to be givin a tray and then that was it, suprised how it has changed.

User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 7, posted (10 years 4 months 2 weeks 1 day 1 hour ago) and read 1748 times:

AVIATIONMAN -

The Crackers are offered from a basket which also includes an assortment of bread. A thousand pardons for the omission.

Picky, picky.



Above and Beyond
User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 8, posted (10 years 4 months 2 weeks 1 day ago) and read 1741 times:

The question is not to be picky.......No, it's to know the real way to enjoy cheese.

User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 9, posted (10 years 4 months 2 weeks 1 day ago) and read 1730 times:

Check out airlinemeals.net. The bread is there.


Above and Beyond
User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 10, posted (10 years 4 months 2 weeks 1 day ago) and read 1716 times:

I'm a moderator on airlinmeals.net. I know the bread is there. I was just expressing an opinion.

[Edited 2004-03-20 17:47:12]

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