Mckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1 Posted (11 years 2 months 5 days 8 hours ago) and read 2209 times:
I recently traveled from YVR-FRA rt. Traveling stand-by using an incentive Pass a.k.a. J all the way. I was really impressed with the service from YVR-YYC which had a 3 course meal. Then YYC-FRA service was ok, I mean for 10+ flight you got dinner and continental breakfast. I mean the person beside who was rev had to go to the galley to ask for more food. The PTV was ok no games though. Wines and Ports were ok nothing spectacular. Food had small portions. Overall the flight was ok, I mean I got better service on the flight from YVR-YYC. Is Air Canada now focusing on domestic biz product. I mean the service from YVR-YYC was a great improvement from before but it seems Air Canada have lowered their standards now when it comes to the international product. I admit I should not be complaining since I travel non-rev but I feel sorry for the full revenue passenger who is spending money to get service which is not up to par.
Squad55 From Canada, joined Nov 2001, 258 posts, RR: 0
Reply 1, posted (11 years 2 months 5 days 7 hours ago) and read 2160 times:
What flight did you travel on YVR-YYC. I mean what flight number was it? Also what time of day did you depart, I mean what time did you depart? I believe the J product changes somewhat from a/c to a/c. I mean what kind of a/c were you traveling on?
Captaingomes From Canada, joined Feb 2001, 6413 posts, RR: 55
Reply 3, posted (11 years 2 months 5 days 6 hours ago) and read 2101 times:
I hear that AC is focussing on international ops more than domestic. I mean, they probably put more thought into the international market. I am surprised you got a 3 course meal on the YVR to YYC flight, I mean, that's really short eh?
"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
FLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 11
Reply 4, posted (11 years 2 months 4 days 21 hours ago) and read 2014 times:
The focus is definitely more on International versus Domestic product. In the GAPS (Global Airline Passenger Survey), AC's J/C product has moved from 12th to 3rd in all major airlines surveyed crossing the Atlantic/Pacific. Results are verifiable on line.
On AC844 the J/C service is as follows:
Warm Mixed Nuts
Plated Choice of Appetizers/Wine/Bread
3 Main Courses (or choice of Gourmet Express Meal)
Choice of Desserts (including 1 pre-plated hot dessert)
Sneak a Snack Baskets
Continental Breakfast including:
Large Fruit Appetizer
Choice of Juices/Coffee/Tea
The general response from customers is that they can't "budge" after all of this food. For those that are still hungry, all they have to do is ask for seconds. Find it hard to believe that somebody had to go pan-handling to the galley. Perhaps in the case of this revenue customer, cruising across the Atlantic would be the answer. 6 meals a day plus the infamous midnight chocolate buffet!!
As far as YVR-YYC, AC still serves a "full tray" during meal periods. It includes a plated appetizer/meal, dessert, chocolate, cheese and crackers. Not really a 3 course meal in the true sense of the word.
Mckennasmall From Canada, joined Dec 2003, 249 posts, RR: 1
Reply 6, posted (11 years 2 months 4 days 19 hours ago) and read 1962 times:
The thing that really got me was the amout of service one would recieve on a 1 hour rapidair from YVR to YYC. I mean the meal service was long, for a flight an hour long. I was used to be givin a tray and then that was it, suprised how it has changed.