Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Seats Under "Airport Control"  
User currently offlineUaord From United States of America, joined Nov 2003, 86 posts, RR: 0
Posted (12 years 2 months 2 days 15 hours ago) and read 16755 times:

Can someone please explain when a flight and its seating allocation is moved to "airport control" why the reservations agents can not access the system also. Is this for pure control purposes? You would think both the gate agents and reservation agents could work in harmony.

8 replies: All unread, jump to last
User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2373 posts, RR: 3
Reply 1, posted (12 years 2 months 2 days 15 hours ago) and read 16740 times:

I had this problem when flying ATA in December. Aparently the airport takes control of a flight a certain amount of time before the flight. I was not given any explanation other than I could not check in online or change my seats.

User currently offlinePA110 From United States of America, joined Dec 2003, 2083 posts, RR: 22
Reply 2, posted (12 years 2 months 2 days 15 hours ago) and read 16711 times:
Support Airliners.net - become a First Class Member!

For whatever reason, theres always a small percentage of passengers who did not, or could not obtain pre-assigned seats. Those that do, are often inconsiderate when assigning seats for themselves, taking aisle and window in 3-seaters, leaving an entire aircraft full of middle seats. If all seats were available to the public, the airport would have absolutely no way to resolve seating families together, and accommodate special needs.

It's been swell, but the swelling has gone down.
User currently offlineBobb From United States of America, joined Jan 2004, 246 posts, RR: 0
Reply 3, posted (12 years 2 months 2 days 8 hours ago) and read 16605 times:

I think I can answer that with some authority...  Smile

The short answer is:

PAX ALREADY at the airport, even at the gate (boarding passes only issued at the gate only) have higher priority.

The longer answer is:

They figure if you are not already at the airport, your chances of getting on that flight is not good and they figure holding that seat for you is not a good business decision. This allows the airline to board as many people (already present) as possible, and give out seats to standbys under one central point of control.

If you watch the last 30 minutes of boarding or so, the gate agent is extremely busy. He doesn't have time to "coordinate" with a remote reservation agent.

User currently offlineAmwest25 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 2 months 2 days 7 hours ago) and read 16591 times:

And at one point the gate will take complete control and not even the ticket counter can change seats, check in etc.

User currently onlineStarlionblue From Greenland, joined Feb 2004, 17664 posts, RR: 65
Reply 5, posted (12 years 2 months 2 days 6 hours ago) and read 16560 times:

If someone asks for an exit row on the basis of being 210cm, and then is only 170cm...

At the airport, they can check if the claim is true.

"There are no stupid questions, but there are a lot of inquisitive idiots."
User currently offlineJjbiv From United States of America, joined Jan 2001, 1226 posts, RR: 5
Reply 6, posted (12 years 2 months 2 days ago) and read 16492 times:

Just a side note, ATA's Web Check-in will allow your to take some airport control seats.

The purpose is to facilitate seating at the airport on the day of departure for families, special needs customers, and full-fare customers who could not secure an advanced seat assignment for whatever reason. If you don't like your PRS seat, just ask to have it changed and chances are good that the agent will give you what you request. That's precisely the reason we keep a cache of seats to dole out at the airport. It's not a matter of reservations and the ATO not working on the same system (we do), rather it's a soft block in the computer for the above mentioned customer service reasons.


User currently onlineEA CO AS From United States of America, joined Nov 2001, 15357 posts, RR: 60
Reply 7, posted (12 years 2 months 2 days ago) and read 16452 times:
Support Airliners.net - become a First Class Member!

Side note - if TZ is on Sabre (and I think they are), it's a Sabre function.

Alaska Airlines actually has this same problem. We permit people to check-in via the internet up to 30 hours prior to the flight's scheduled departure time, and print their own boarding passes. It's great for customers, but hard on people who haven't selected seats within that time frame.

Once ANYONE on your flight is checked-in (via the web, the e-ticket machines at the airport, etc), the flight goes into check-in mode and seating modifications are handed solely to the ATO personnel for that flight's origin point. Res agents would be inhibited from making seat changes at that point.

"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineWilco From United States of America, joined Mar 2004, 355 posts, RR: 1
Reply 8, posted (12 years 2 months 1 day 23 hours ago) and read 16415 times:

Hi Folks... all your answers are logical but not exactly correct. The reason for "airport control of the seats" was an easy solution to a pesky probelm. Seats go unfer airport control usually 24 hours before flight departure time.

The Real Reason: Rez agents were still assigning seats while the airport was printing boarding passes and making their own seating adjustments. While an airport agent would work hard to rearrange a family to have a few seats together, rez agents would snatch up the seats unknowingly. Keep in mind that 24 hours before the flight someone might already be at an upline airport checking in (say your flight is SFO-BOS. Well there might be a guy checking in for your flight in HKG for his HKG-SFO-BOS trip)

Now-a-days many airlines have improved features in their computer systems that could prevent confusion from happening (some airlines let an airport agent show a seat as being "held" but not assigned- this is so they can work on the rez without having that seat snatched up by another airport agent). But rez will never get control back because the airlines are trying to cut rez responsibilities as much as possible to save $$$ on labor. Look for this to be an increasing option on the internet.

The problems with exit row requirements, inconsiderate seaters, etc. are helped by this airport control procedure but are not the original reason for it.


"Ever seen a grown man naked?"
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Seats Under "Airport Control" posted Wed Mar 31 2004 02:17:53 by Uaord
Coach Seats Too Close: 34" Min Says Judge posted Wed Apr 17 2002 09:11:16 by SAS23
UA Seating Under Airport Control? posted Tue Mar 20 2001 19:40:29 by ANA767
Callsign Question "Giant" posted Tue Nov 28 2006 18:07:06 by ZRHnerd
Airbus Can't "guarantee" A380 Q3 07 Delivery posted Tue Nov 28 2006 04:42:20 by QF744
"Weekend" FA? posted Tue Nov 28 2006 01:43:17 by Lincoln
LAX "new" Check In Policy? posted Mon Nov 27 2006 20:23:55 by USflysagain
Is This Iran Air's "new" 747? posted Sun Nov 26 2006 18:00:25 by ZakHH
Why Did I Get The "ssss" Extra Security At SFO? posted Tue Nov 21 2006 19:15:14 by Deaphen
Thai (TG) "May" Cancel A380 And Studying 748i posted Tue Nov 21 2006 14:50:19 by YLWbased