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Airline Quality Ranking 2004  
User currently offlineAgnusBymaster From United States of America, joined Feb 2001, 652 posts, RR: 0
Posted (10 years 1 week 6 days 19 hours ago) and read 1626 times:

Bowen, Brent D., and Dean E. Headley (2004), Airline Quality Rating 2003, W. Frank Barton School of Business, Wichita, Kansas.

Based on Department of Transportation stats (on-time performance, mishandled baggage, customer complaints, denied boardings)

1) JetBlue
2) Alaska Airlines
3) Southwest
4) America West
5) US Airways
6) Northwest
7) Continental
8) Air Tran
9) United
10) ATA
11) American
12) Delta
13) American Eagle
14) Atlantic Southeast


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