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Qantas To Charge $55 For Paper Tickets  
User currently offlineBd1959 From Australia, joined Oct 2002, 450 posts, RR: 2
Posted (10 years 5 months 17 hours ago) and read 4295 times:

QANTAS will only issue e-tickets for domestic travel from 1 July. Those insisting on a "traditional" paper ticket will be charged $55.00 by the carrier.

Reported in today's Herald Sun http://www.heraldsun.news.com.au/common/story_page/0,5478,9201393%255E662,00.html

Personally, I can't see what all the fuss is about.

BD1959

15 replies: All unread, jump to last
 
User currently offlineScandinA340 From Australia, joined Apr 2004, 89 posts, RR: 0
Reply 1, posted (10 years 5 months 13 hours ago) and read 4219 times:

Intriguing response from a disability group in the Northern Territory:

http://www.abc.net.au/news/newsitems/s1082043.htm

Qantas paper ticket charge 'an outrage'

The Northern Territory's Physical Disability Council says a Qantas charge on paper tickets is an outrage.

Qantas has announced it will phase out paper tickets for domestic flights and will charge travel agents an extra $55 if it has to issue one.

The airline says it will be up to travel agents as to whether they pass on the charge.

Disability council chairwoman Michele Castagno says paper airline tickets provide for people with disabilities who may not be able to use electronic ticketing systems.

"They would have major issues," she said.

"Even some people with mental health issues, so that ticket provides security for a lot of people because they know they have it in their hand, they know what they're doing and they present that so it's a security."


User currently offlineCitationJet From United States of America, joined Mar 2003, 2434 posts, RR: 3
Reply 2, posted (10 years 5 months 13 hours ago) and read 4195 times:

You would think people with a mental health issue would not want to be responsible for loosing a paper ticket. If they use an e-ticket they don't have the problem of having to find their ticket at the airport.

People with disabilities also don't need to bother with the electronic ticketing system, they will get better service at the ticket counter.



Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineClassicLover From Ireland, joined Mar 2004, 4635 posts, RR: 23
Reply 3, posted (10 years 5 months 12 hours ago) and read 4194 times:

So waive the fee for people with a disability card.

Simple.

Another case of a fringe group getting their knickers in a twist over nothing.

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 5 months 12 hours ago) and read 4165 times:

Doesn't AA charge $100.00 dollars?

they have to be the highest.
Guess they caught on to all our premiers buying the cheap seats on AA and rule 120.20 over to UAL. Big thumbs up

UAL 777 CONTRAIL


User currently offlineRichcandy From UK - England, joined Aug 2001, 719 posts, RR: 0
Reply 5, posted (10 years 5 months 9 hours ago) and read 4118 times:

Hi

BA and KL from the 1st of April have started to charge GBP25.00 per ticket.

Why do you need a paper ticket? its just something else to carry round.

Rich



User currently offlineKKMolokai From United States of America, joined Feb 2000, 760 posts, RR: 2
Reply 6, posted (10 years 5 months 9 hours ago) and read 4104 times:

"Guess they caught on to all our premiers buying the cheap seats on AA and rule 120.20 over to UAL."

Passengers cannot voluntarily "rule 120.20" over to another carrier. In fact, it is UA that is infamous for ruling passengers over to another carrier, as they often are unable to fulfill their customer commitments.

Perhaps this is why UA is unable to exit from Ch.11.


As far as paper ticket fees, I'm all for it! Paper tickets are a thing of the past, and if people want a "security blanket" by having one (paper ticket), than they can pay for that service. There are NO bonuses to having a paper ticket, in fact quite the opposite.




We are the people of American Airlines. And we know why you fly.
User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 4 months 4 weeks 1 day 16 hours ago) and read 4003 times:

KK,
You guys have lost a lot of passengers due to paper tickets. When you get people walking by the counter looking for AA you put them on UAL, a better ride altogether.

we are in BK because of bad management, hmmm you guys almost went down that road yourselves, and still may, cheers.



UAL 777 CONTRAIL


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 4 months 4 weeks 1 day 4 hours ago) and read 3919 times:

Until the airline industry has found a way to easily transfer an e-ticket from once carrier to another, there should be no fee for paper tickets. Interline e-ticketing is still the exception rather than the rule, so as soon as you want to ticket a journey with more than one carrier you have to issue paper. This is just another classic airline con to make more money.

User currently offlineNickofatlanta From Australia, joined May 2000, 1487 posts, RR: 0
Reply 9, posted (10 years 4 months 4 weeks 1 day 3 hours ago) and read 3871 times:

"You guys have lost a lot of passengers due to paper tickets. When you get people walking by the counter looking for AA you put them on UAL, a better ride altogether."

UAL777contrail - Are you suggesting that if people with AA tickets present themselves at the UAL counter, UA will accept the AA ticket without appropriate endorsement from AA? My understanding is that a discounted ticket would need to be endorsed over to UA by AA. If this is not done, UA risks not receiving money from AA.

I was flying from LHR to the West Coast via IAD a couple of years ago. The LHR-IAD flight was the last of the day (late afternoon dep from LHR) and was delayed so missed my connection - it was UA's fault that the flight was delayed. I stayed overnight at an IAD hotel and UA 120.20 endorsed my ticket across to AA which had the first flight out of IAD to my final destination the next morning. This is how the rule is supposed to be applied.

The fact that UA agents are taking non-endorsed discount tickets from other airlines may well be a reason for why they continue to be in such bad shape ...


User currently offlineANstar From United Kingdom, joined Nov 2003, 5197 posts, RR: 6
Reply 10, posted (10 years 4 months 4 weeks 21 hours ago) and read 3801 times:

JGPH1A,

This is for QF domestic only, so I can't see to many people having interlining issues with QF.

I also think its crazy people are getting upset. I think the press has tried to taint it as... if you go to a travel agent you will pay $55 for a ticket...

They also say the oldies don't have the internet and will be penalised.

Nothing about getting an e-ticket from your travel agent etc etc

So a bit twsited in the perception.

I think its a great idea and about time.


User currently offlineKKMolokai From United States of America, joined Feb 2000, 760 posts, RR: 2
Reply 11, posted (10 years 4 months 4 weeks 20 hours ago) and read 3776 times:

"Interline e-ticketing is still the exception rather than the rule, so as soon as you want to ticket a journey with more than one carrier you have to issue paper. This is just another classic airline con to make more money."




Continental Airlines to eliminate paper tickets

Wednesday, April 7, 2004 Posted: 3:59 PM EDT (1959 GMT)

NEW YORK (Reuters) -- Continental Airlines Inc. said Wednesday it will eliminate paper tickets by the end of this year in an effort to cut costs, theft and paperwork.

The move includes tickets for international travel and those that involve other carriers. Continental said it has terminated 50 interline ticketing and baggage agreements with carriers that do not have electronic ticketing capabilities.

The company said it has considered moving to a paperless system for more than five years and decided to make the change when it realized that 95 percent of its domestic customers and 88 percent systemwide use electronic tickets.

"We now see the point at the end of the road where paper can be eliminated," company spokesman David Messing said.

Messing did not have estimates on how much the company would save, though he said most savings would come in the "back office," where tickets are sorted, handled and saved. Records will now be kept as computer files, he said.

Customers will still be able to make reservations through travel agents or on the phone, as well as on the Internet, but they will not receive paper tickets. Instead, the reservations will be stored electronically.

Passengers who check in either via their computers at home or at airport kiosks will still receive the paper boarding passes that allow them to board planes.

Under the old system, passengers would exchange paper tickets for boarding passes.

Growing trend
Other airlines said they had mostly, if not entirely, cut out paper tickets.

"We will only issue paper ticket if requested by a customer, and that's a $20 charge," said a representative from United Airlines parent UAL Corp. United currently does not have plans to eliminate paper tickets entirely, the representative said.

AMR Corp.'s American Airlines told Reuters it will also be completely paperless by the end of the year.

"However, we will not cut off partnerships if they don't have the technology in place," a representative said. "We're not going to be authoritarian."

An America West Holdings Corp. representative said 96 percent of the company's ticketing was electronic.

Delta Air Lines Inc. said it had eliminated paper tickets in May 2002, though it will issue paper tickets on request for $10.

Continental shares were down 35 cents, or 2.6 percent, at $13.31 in late-afternoon trading on the New York Stock Exchange.



We are the people of American Airlines. And we know why you fly.
User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 4 months 3 weeks 6 days 9 hours ago) and read 3704 times:

nickofatlanta,
you actually don't believe the crap you wrote right?
We are in this shape because of taking tickets? Pull your head out now, it is easier to breath!!!
80+ years of airline and we are in BK because we take tickets?
sad you are a member.

UAL 777 CONTRAIL


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 13, posted (10 years 4 months 3 weeks 6 days 9 hours ago) and read 3685 times:

Dang! Gotta tell ya, thats a very expensive route for the airlines to go. Although I prefer e-tickets sometimes having a paper ticket is handy in case the reservation is suddenly lost or something due to computer outage or a fried computer server, etc etc... But man, thats expensive.


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineNickofatlanta From Australia, joined May 2000, 1487 posts, RR: 0
Reply 14, posted (10 years 4 months 3 weeks 6 days 7 hours ago) and read 3663 times:

Ual777Contrail -

Thanks very much for responding to my post in such an eloquent way. Rather than referring to my post as "crap" (reply number 9), it would have been nice if you actually answered the question posed rather than flamed.


User currently offline707cmf From France, joined Mar 2002, 4885 posts, RR: 29
Reply 15, posted (10 years 4 months 3 weeks 6 days 5 hours ago) and read 3610 times:

Sometimes e-ticket are not an acceptable option.

When I booked my LYS-LHR-SEA with BA<, I booked my flight on the web and took an e ticket. No problem for me, I just had to go to the airport and show them the debit card used to pay the ticked.

However, I was travelling with a buddy, who took a CDG-LHR-SEA route. We were together on the long-haul flight, but not on the short haul.
So I couldn't pay for his ticket.
And worse for him, his debt card was due to renewal between that day and the day of our flight. So he couldn't use his debit card to pay. Have any solution other than a paper ticket there ?

And what happens when you lose your debit card or get it stolen ? When you buy a paper ticket, you don't carry it around for two months if you book the flight two months early. With an eticket, that is however basically what you do...

And as I said in another thread, I am unimpressed by the fact that an a ticket holder cannot checkin at LHR when his flight departs from LGW (no checked lugage, of course)

707


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