MERSPACE From United States of America, joined Mar 2004, 56 posts, RR: 0 Posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1707 times:
I hope this is not a repeat of another posting.
Does SWA (WN) financially support AIRLINE on the A&E network????
It seems like very negative advertising.
But Some think anything on TV about your company
is positive advertising !
Do any of you out there have any info, or ideas on this????
Jeffrey1970 From United States of America, joined Apr 2001, 1335 posts, RR: 13 Reply 3, posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1645 times:
No Southwest does not pay for the show. As a matter of fact the only say they have is to give factual corrections about things like airline policy. I read in the USAToday on friday that next year they will also shoot from BWI.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 4, posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1618 times:
Southwest was the only airline with balls enough to allow the camera crews to document the happenings at LAX and MDW. No other airline would agree to that. I believe many of the execs at those airlines are kicking themselves, since it's the passengers who look like assholes, while the employees handle the situation pretty well overall. For every drunk you see getting denied boarding, think about the ones on the other airlines (yes, there are drunks who fly on other airlines) who were allowed to board. And yes...if they had covered AA or CO or Delta or any other airline, they most likely would not be showing episode after episode of happy elite businessmen preboarding. What would they show? Oh...most likely the "nervous" passenger drowning their fears in the bar - then we'd get to see if the drunks get turned away from the other airlines. Bottom line, the non aviation geek is watching the people, and most probobly couldn't tell you the name of the airline.
SQ25J From United States of America, joined Feb 2004, 308 posts, RR: 0 Reply 5, posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1607 times:
As you can see from the show-WN has no shortage of business, most of the irrates are those denied boarding due to oversales-rightfully so as they were late. I also noticed once or twice they showed non-rev pax or standbys that never stood a chance. As most everyone on anet has good knowledge of industry it is safe to say the show demonstrates WN has a solid operation, perhaps it will enlighten the novice travelers to avoid pitfalls of passengers that put or found themselves being inconvenienced. As I mentioned in another thread-I question sympathy of WN manager to irrates, also I remember one episode where an agent/manager said, "I understand, I understand..." I think most in customer service would agree this is taboo-NO!, you don't understand their feelings-so don't say this as this usually makes them more irrate.
Av8rdal From United States of America, joined Jan 2004, 456 posts, RR: 2 Reply 6, posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1580 times:
Of all the other carriers, it only seems natural for Southwest to let a program be made about them. The way they do things has been a proven profit generator and has withstood the test of time, and they're proud of that...proud enough to have their own goofy (yet entertaining) television program.
I'd like to see how British Airways would react to the idea of letting a camera crew poke around the gate areas and in the cabins, getting in people's faces .
Maintain thine airspeed, lest the Earth rise up and smite thee.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 7, posted (9 years 1 month 1 week 6 days 7 hours ago) and read 1581 times:
This thought just occured to me, after observing it in Tampa - An America West jet bound for PHX closed the doors 10 minutes prior to departure. 4 passengers show up - they went ahead and let them on, then closed the doors again (I know the doors were closed because I heard the agent say "they closed the doors"). 2 more passengers showed up about 5 minutes prior to the flight - and were denied boarding. Not a good thing to have happen over spring break.
At the same time, Southwest was REPEATEDLY paging about 6 passengers for their ISP flight - about every 2 minutes starting at 10 minutes prior to departure. The final announcement said that the aircraft would be leaving in 2 minutes....the scheduled time. So apparently, SWA was holding the doors open right up until the last minute to accomodate those "stragglers".
Now...if A&E's cameras would have been there, any bets as to the scene the passenger would throw when they showed up right at flight time, only to be denied? And if those cameras were there, what was filmed was...the airline TRIED getting you to the plane. You were late. No matter how big of an ass the passenger makes themselves out to be (for the benefit of the camera), 99.9% of the viewers would be yelling at the TV "It's your own fault, fool".
Isitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 26 Reply 9, posted (9 years 1 month 1 week 6 days 5 hours ago) and read 1487 times:
As I posted before...the producers confronted many carriers about this show before it was started and they had no takers except SW. The idea was to have a number of carriers like AIRPORT and bounce stories back and forth between them. As it turns out, airline is about SW and SW only. You saw the last episode on April 5th for this season. The next season will include BWI along with LAX and MDW.
If two people agree on EVERYTHING, then one isn't necessary.
SQ25J From United States of America, joined Feb 2004, 308 posts, RR: 0 Reply 10, posted (9 years 1 month 1 week 6 days 5 hours ago) and read 1454 times:
Since when does the media need permission to film airline employees tyring to do their job? When I worked with a major airline at a Florida airport the local media was at the airport everyday and they made their way to check-in counter and approached pax and employees without permission. They tried to ask me qustions, but I always refereed them to our corporate communications dept, (they never did). Fortunately I knew how to handle this, however I have heard other airline employees have gotten in trouble by talking to media, (sometimes after accidents).