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Amazingly Incompetent Ryanair Cabincrew  
User currently offlineBoeing767-383 From Denmark, joined Nov 2001, 86 posts, RR: 0
Posted (10 years 5 months 2 weeks 12 hours ago) and read 5075 times:

Yesterday I flew Ryanair from London Stansted to Aarhus Denmark. The flight was operated by a 737-200 (it was 6PM and I overheard that the aircraft had been flyingwith the same crew all day).

1: it was an Italian crew, friendly but impossible to understand. Their English was so poor that I reckon only 30-40% of the passengers understood the what was being said during the preflight security demonstration (and that might not be that bad a thing!!). I think that they should put at least one person with understandable English on every flight flying out of the UK.
As they were Italians they could not the destination language (Danish) and i that does not bother me, but when the crew are having difficulties at the English language it will be hard for the not so trained englishspeakers (i study English myself so it wasn't that much of a problem for me.

2. The Italian purser started the preflight safety demo by saying "welcome aboard this Ryanair Boeing 737-800 (it was a 200!). Alright, he could have made a mistake and just hoped that no one noticed it (since under half understood ´what he was saying). nut then he said "this aircraft has 4 emergency exits (and theentire crew does the movement showing 4 exits (and the 200 only has 3!!!!) they didn't even look they just showed the exits to be in the wall and they didn't show where the real emergency exit was, above the wing (and the lights were on above the doors, they didn't even look!), and they had been flying that aircraft all day. I was speechless they continued the entire demo as were they on an -800, totally oblivious to their surroundings. I mean... you have to be pretty stupid to say that an aircraft has 4 exist when it has 3 that has lights flashing above them.

At first I laughed that someone could be so unprofessional, but when I got to think of it I got scared, if an emergency evacuation was going to take place the crew would have been to absolutely no use, if we had crashed and needed to deplane quickly, life's would have been lost for sure. I support the no frills concept, but the training (and quality) should be highest standard no frills or not!

and to add to that: it took 14 minutes from the plane shutdown the engines at the gate until we were pushed back from the gate. I wonder how good the waskaround check done by the pilot was?! Given that he had to do his paperwork also. All I can say is: Ryanair has seen the last of my money!

43 replies: All unread, showing first 25:
 
User currently offlineBoeing767-383 From Denmark, joined Nov 2001, 86 posts, RR: 0
Reply 1, posted (10 years 5 months 2 weeks 12 hours ago) and read 4981 times:

sorry for the misspellings, i did a speel check but the changes doesnt seem to have worked  Sad hope that it is understandable..

User currently offlineTs-ior From Tunisia, joined Oct 2001, 3486 posts, RR: 6
Reply 2, posted (10 years 5 months 2 weeks 11 hours ago) and read 4852 times:


This report should be sent to Ryanair's CEO.

The crew is "innocent" here and only FR managers should be blamed.


User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 5 months 2 weeks 11 hours ago) and read 4768 times:

this aircraft has 4 emergency exits (and theentire crew does the movement showing 4 exits (and the 200 only has 3!!!!)

Umm... the 737-200 absolutely has 4 emergency exits, 2 each at the front and the rear - plus 2 overwing exits.


User currently offlineBoeing767-383 From Denmark, joined Nov 2001, 86 posts, RR: 0
Reply 4, posted (10 years 5 months 2 weeks 11 hours ago) and read 4742 times:

thats right, but thats totals at 6, then the -800 has 8. let me rehprase it to "sets" of emergency exist then....

User currently offlineTs-ior From Tunisia, joined Oct 2001, 3486 posts, RR: 6
Reply 5, posted (10 years 5 months 2 weeks 11 hours ago) and read 4659 times:

SMART reply B747-437B !!! He meant three (3) each side OK...

User currently offlineDC-10 Levo From United Kingdom, joined Nov 2001, 3432 posts, RR: 3
Reply 6, posted (10 years 5 months 2 weeks 11 hours ago) and read 4601 times:

I'd send a letter to Ryanair customer services. Their number for your country can be found at http://www.ryanair.com. I didn't think crews were allowed to work for more than so many hours?

DC-10


User currently offlineStarlionblue From Greenland, joined Feb 2004, 17040 posts, RR: 66
Reply 7, posted (10 years 5 months 2 weeks 11 hours ago) and read 4552 times:

You get what you pay for. For better or for worse...


"There are no stupid questions, but there are a lot of inquisitive idiots."
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13115 posts, RR: 12
Reply 8, posted (10 years 5 months 2 weeks 11 hours ago) and read 4479 times:

I live in the USA, and have taken a number of LLC flights in the USA. From this fourm I have learned that Ryanair is an airline that makes Southwest look like a legacy carrier. To me Ryanair is heading right for disaster with their legendary extremes of cheapness. They make to old 80's US's PeopleExpress look good. If this crew was this incompentent, then what about other crews on other flights? If I want to fly an LLC in Europe, I would consider EasyJet first and never Ryanair.

User currently offlineUaord From United States of America, joined Nov 2003, 86 posts, RR: 0
Reply 9, posted (10 years 5 months 2 weeks 11 hours ago) and read 4434 times:

I had the same experience on a UA flight yesterday from PHX-ORD. The purser first identified the wrong plane we were on and second her English was very poor.


Luckily the 757 has an animated emergency procedure film they show but it does bring some discomfort when you first board the flight and can not understand a word the lead flight-attendant is talking about. The ironic thing was the rest of the crew was Chicago and Denver based and would have done a much better job welcoming aboard etc.



User currently offlineStarlionblue From Greenland, joined Feb 2004, 17040 posts, RR: 66
Reply 10, posted (10 years 5 months 2 weeks 11 hours ago) and read 4413 times:

To be fair, Ryanair are normally pretty competent on the safety stuff, although there are candid camera moments every now and then.

I don't think they're going away. Their prices are too good for that.



"There are no stupid questions, but there are a lot of inquisitive idiots."
User currently offlineUaord From United States of America, joined Nov 2003, 86 posts, RR: 0
Reply 11, posted (10 years 5 months 2 weeks 10 hours ago) and read 4373 times:

If it had been an all Irish crew, I do not think the majority of the people would have understood or been able keep-up with the flight attendents anyways!!

User currently offlineDoorsToManual From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 5 months 2 weeks 10 hours ago) and read 4311 times:

Uaord, LOL!!  Big thumbs up

Boeing767, on a more serious note if you feel the operation was unsafe for God's sake write to Customer Services reporting the crew. It's the only way they (may) sit up and do something about it. I've flown Ryanair more times than I can count on my fingers and never had a problem with the crew. Even so, maybe I was lucky. Be sure to report them. That goes for any airline.

regards


User currently offlineSpike From United Kingdom, joined Feb 2004, 1170 posts, RR: 5
Reply 13, posted (10 years 5 months 2 weeks 10 hours ago) and read 4229 times:

What did you expect? Frills rather than thrills?

User currently offlineTrident2e From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 5 months 2 weeks 10 hours ago) and read 4180 times:

No point in complaining to Ryanair - your letter will most probably end up in the bin. If you have a genuine concern about the safety of a flight you should make a formal complaint to your country's aviation authority who will then be bound to investigate.

User currently offlineStarFlyer From Germany, joined Sep 2002, 987 posts, RR: 1
Reply 15, posted (10 years 5 months 2 weeks 10 hours ago) and read 4085 times:

I hate to say it, but its just a matter of time until the Ryanair bubble bursts.

Once they no longer receive those indirect subsidies (i.e. not being charged fees at most airports) and their staff gains seniority they won't be able to keep their prices as low. Meaning less passengers will travel with them.
At the same time a lot of regular fliers will turn away from them because of their horrible attitude towards the customer. And then who is going to fly aboard their huge fleet of 737s around Europe? Some event fliers and notorious low fare passengers maybe. Hardly a way to make a profit.

Better change the strategy sooner than later, MOL.

Just my 0.02?.

Regards!
StarFlyer

[Edited 2004-04-09 21:15:43]


Yours truly - StarFlyer
User currently offlineBoeing767-383 From Denmark, joined Nov 2001, 86 posts, RR: 0
Reply 16, posted (10 years 5 months 2 weeks 9 hours ago) and read 4011 times:

Well, this was my first bad experience with them. The crew was very friendly, they were just bad educated. I actually believed the seat pitch was good, I am 1.95 meters high and I had no problem sitting in the seat. I know very well that I get what I pay for, and I don't min whether or not the aircraft has had a cleaning in a month or so, but education of crew should not be compromised no matter the price....

User currently offlineMiami1 From Australia, joined Feb 2001, 706 posts, RR: 0
Reply 17, posted (10 years 5 months 1 week 6 days 23 hours ago) and read 3793 times:

I just flew thai from Phuket to Bangkok on an A330 the cabin crew only appeared from the back galley on take off role. two of the crew realised half way down the aisle on take off that they where not going too make thier seats at doors 3 so one sat in the aisle and the other in an empty pax seat leaving doors 3 unattended.. needless too say they found this funny and laughed it off with each other. The next flight from Bkk To SYD was vile. rude lazy crew who really couldnt be bothered with pax complaints and questions just shrugging off questions or simply walking away when confronted. No water patrols and dirty toilets that never got cleaned. NEVER AGAIN ON THAI.

User currently offlineYyz717 From Canada, joined Sep 2001, 16259 posts, RR: 56
Reply 18, posted (10 years 5 months 1 week 6 days 23 hours ago) and read 3759 times:

At the same time a lot of regular fliers will turn away from them because of their horrible attitude towards the customer. And then who is going to fly aboard their huge fleet of 737s around Europe? Some event fliers and notorious low fare passengers maybe. Hardly a way to make a profit.L

Ummm.....last time I checked FR was the most profitable airline in Europe, was growing their revenue over 20% pa, and had the 2nd largest market cap of any EU carrier. They seem to be pleasing far more passengers than they are pissing off.

Regarding the safety issue, you should send a letter of complaint to the CEO. Of course, in a true emergency, these young Italian FA's might perform just as well as legacy carrier Fa's.



Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineGreaser From Bahamas, joined Jan 2004, 1101 posts, RR: 3
Reply 19, posted (10 years 5 months 1 week 6 days 22 hours ago) and read 3739 times:

This is so weird, everyone here thrashes Ryanair for 'bad service' or 'incompetent cabin crew', but i have never ever experienced anything bad with Ryanair! In fact, i preferred it over BA for regional!


Now you're really flying
User currently offlineAR385 From Mexico, joined Nov 2003, 6209 posts, RR: 30
Reply 20, posted (10 years 5 months 1 week 6 days 22 hours ago) and read 3710 times:
Support Airliners.net - become a First Class Member!

In my opinion, this shows only one thing. No matter how lousy the airline is, it is the responsibility of the passenger and only of him to know what to do and how to behave in an emergency. The passenger should be aware of his surroundings, know how to take care of emergency exits, (open them and in what circumstances) and count the number of seats to the nearest one, to the front or to the back. You just simply cannot count on the crew to take the responsibility of your own life.

Your post should be read by all those idiots who while the crew is giving the emergency procedures demonstration (knowledgeable crews) are reading a book, magazine, paper, dozing off, etc.

It also is a motivation to READ THE SAFETY INFORMATION CARD.

No matter how incompetent the crew is, its high time the passenger stops behaving like a sheep or a cow and takes the initiative to know what to do if the worst comes to pass.

An example, is that Austrian plane that landed in snow a few meters from Munich airport. They all stayed inside!!. Forgive me, but no matter what the captain says, or the crew, if I land OFF THE AIRPORT, I'm exiting the thing. But apparently everybody stayed in, comfy and warm. Cattle to the slaughter. Fortunately nothing happen but I think I made my point.



MGGS
User currently offlineStarlionblue From Greenland, joined Feb 2004, 17040 posts, RR: 66
Reply 21, posted (10 years 5 months 1 week 6 days 19 hours ago) and read 3604 times:

Why should Ryanair stop receiving payments from airports and local authorities? The airports gain from it through shopping and the area gains through business. Ryanair is here to stay.


"There are no stupid questions, but there are a lot of inquisitive idiots."
User currently offlinePelican From Germany, joined Apr 2004, 2531 posts, RR: 7
Reply 22, posted (10 years 5 months 1 week 6 days 18 hours ago) and read 3557 times:

I don't believe the Ryanair will lost all of it's profits but they have lost their case at the European court and they have to pay back some of their subsidies. And there already more cases against FR and also easyjet...




User currently offlineShankly From United Kingdom, joined Jan 2000, 1543 posts, RR: 1
Reply 23, posted (10 years 5 months 1 week 6 days 17 hours ago) and read 3466 times:

On a Ryanair flight from Stansted to Dinard about three years ago I watched oil flow generously throughout the flight from starboard engine of the 737-200 we were aboard. The plane was full and I was flying with two friends (all of us fly, albeit privately); we decided not to notify the crew during the flight as we assumed they would be watching their dials anyway. After landing we did however inform the crew, if nothing else on the basis of common sense and good airmanship, albeit passive. We then watched in amazement as 25 minutes later the 73 was turned around and departed without either pilot having left his station. I have never flown them since nor ever will.


L1011 - P F M
User currently offlineSchweizair From United States of America, joined Mar 2004, 139 posts, RR: 0
Reply 24, posted (10 years 5 months 1 week 5 days 2 hours ago) and read 3254 times:

Boeing 767-383: Ryanair!? Are you sure you weren't on Aeroflot? I seriously do not know what I would do in such a situation. I'd probably hit the floor laughing or I'd grab my bags and run for the exit!

25 DeltaMD11 : Well, I would certainly contact someone at RyanAir about your experience. We're talking about human lives and putting them at risk. I've only ever had
26 Trident2e : AR385 - your advice to read the safety card is pretty useless if, like me on one occassion, you are flying on an Olympic 737 but find safety instructi
27 Post contains images DeltaMD11 : Trident, Either that or when the safety card is missing because some a.netter snatched it That's another thing my people....always remember to ask if
28 777236ER : You didn't think of pointing out to the cabin crew the illegality of their safety demo? You were happy to just sit there?
29 FraT : "No matter how incompetent the crew is, its high time the passenger stops behaving like a sheep or a cow and takes the initiative to know what to do i
30 AR385 : FraT, Notwithstanding the excellent job the pilot did, I still think it was incompetent of the crew not to evacuate the aircraft as soon as it came to
31 Post contains images Mika : Amen to all my bruvvas in here who stand up for Ryanair! The thing is that there are many people out there who board that FR A/C with an already extre
32 AR385 : I do not know what the crew's instructions were. Whoever had read the safety card would have known how to operate the door. That's the point of the sa
33 777236ER : As I said, without the personal attack: You would have ignored the crew's instructions, gone to a door and opened it with no experience of doors and s
34 Post contains images A340600 : The only reason i'd ever fly them is to get the 732, but I guess they just see them all as -800's LOL Sam
35 SpruceGoose : Shame on all of those who posted the "You get what you pay for" comments! No Frills airlines are exactly what they say, but under no circumstances sho
36 DeltaMD11 : Ar385, The last time passengers took things into their own hands it was on a Delta flight whereas the aircraft simply experienced a hot start. Passeng
37 DoorsToManual : "AR385: Because you're an aviation enthusiast, that makes you qulaified to know when to exit a plane or not!? Grow up!!! Their should never be a point
38 Post contains images Delta777jet : Ryanair will get big problems in the future if they don`t change their altitude of doing service to the passengers, that is for sure. Why they make pr
39 Post contains images SpruceGoose : DoorsToManual: I know what you mean - I myself memorise where the exits are from the moment I board the plane to when I find my seat. I don't expect t
40 AR385 : SpruceGoose, DeltaMD11 What are you trying to do? Convince that my point of view is wrong? Sorry, it's not going to happen. I stand by my statement. A
41 DeltaMD11 : Whoa now big fella. First off, there is no hostility in my post above. Secondly, it's not a point of view, it's a matter of listening to the cabin cre
42 AR385 : Delta MD-11 I apologize. I meant the annoying part for SpruceGoose. Sorry.
43 Post contains images SpruceGoose : DeltaMD11: "No need to be Rambo if something goes wrong. Listen to those whom are in charge on the aircraft." Perfectly put! AR385, I'm standing by my
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