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Boarding Rules  
User currently offlineBenjamin From United States of America, joined Oct 2003, 444 posts, RR: 1
Posted (10 years 4 months 2 weeks 5 days 1 hour ago) and read 2870 times:

Hello. Do any of you know any airlines that ACUALLY ENFORCE the boarding rules?? I mean, when they say "Star Alliance Gold and First Class", they actually TURN BACK the rest???

I really like the advantage of boarding early, but I find that most don't enforce.

I DO LOVE the CO system of Elite Access with the different line!!!

31 replies: All unread, showing first 25:
 
User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 5
Reply 1, posted (10 years 4 months 2 weeks 5 days 1 hour ago) and read 2802 times:

Yeah eliteAccess is the only system I have seen that truly works for priority boarding.

User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 2, posted (10 years 4 months 2 weeks 5 days 1 hour ago) and read 2778 times:

I've seen it happen at Delta. In fact, the guy had a 2002 Platinum card, and it was early 2003 --and the agents turned him away.


Last year 1,944 New Yorkers saw something and said something.
User currently offlineUal4me From United States of America, joined Apr 2004, 77 posts, RR: 0
Reply 3, posted (10 years 4 months 2 weeks 5 days ago) and read 2739 times:

I've seen people turned away many times-

I tend to fly UA, so I admit I see it more on UA than others, but thats just due to lack of exposure.

I think some people think they can sqeeze through if they try to board when their seating area/row is not called. I've seen gate attendents apologize and say, "sorry, but I haven't called your seating area for boarding just yet".

Kinda reminds me of that scene in "Meet the Parents" when Ben Stiller tries to board his flight and is told to "step asside"!

And I have no problem with preboarding for F,C or premier status-they paid for it!




Where will this amount of cash take me?
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 4, posted (10 years 4 months 2 weeks 4 days 20 hours ago) and read 2664 times:

Like Ual4me, I've seen it on UA (always worked - anyone, who wasn't "up" yet, got sent back) as well as on SQ leaving JFK for Frankfurt...

Regards,
Frank



Smile - it confuses people!
User currently offlineJkw777 From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 4 months 2 weeks 4 days 20 hours ago) and read 2647 times:

I thought this topic was saying how boarding is so cool or something like that  Laugh out loud

But yeah, I got sent back when I tried to get on VS when they called 1st Class and Premium Eco.

Justin  Smile


User currently offlineJiminyman From United Kingdom, joined Jul 2003, 51 posts, RR: 0
Reply 6, posted (10 years 4 months 2 weeks 4 days 19 hours ago) and read 2628 times:

At MAN T2 boarding agents for all commercial airlines strictly board according to airline rules and sometimes the charters will to unless the staff cant be bothered.

SQ when they flew MAN-BOM-SIN saw the toughest boarding controls, and I mean toughest.

PK though is 1st come 1st served as it becomes a rush for the pax to get on board first and swap their seats.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 7, posted (10 years 4 months 2 weeks 4 days 17 hours ago) and read 2543 times:

Watch the movie with Ben Stiller "Meet the Parents". In the airport scene, during boarding...nobody around but himself and the gate agent. The Gate Agent, soo full of herself and a pure snob, was calling for a certain row. Although it wasn't Ben's row, he took the attempt to go ahead and board simply because there was no one else around. When he gave his boarding pass to the agent, she told him to wait until his row was called and asked him a couple times to step back for other pax to board the plane. Then 30 seconds later she announced final boarding for all pax and he came up and gave his ticket to the agent in frustration. Then the agent goes "Oh hello! Welcome to X airlines, have a good flight". LOL!!!!


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineBacxboys From United Kingdom, joined Nov 2003, 42 posts, RR: 0
Reply 8, posted (10 years 4 months 2 weeks 4 days 17 hours ago) and read 2513 times:

As I work for Cathay Pacific at T3, I can honestly say that we also have strict Boarding procedure as follows.

First and Business class are invited to board first then Our Marco polo frequent Flyers along with any Oneworld Emerald and Sapphire members.

Economy passengers are then invited to board by row number, This part is the most difficult,No body ever listens to the annoucment but we always will ask a passenger to return to their seat if its not their row number.

It is also CX policy as with most airlines to Pre-Board Families and any slow walkers first.

Justin.


User currently offlineCx123 From Australia, joined May 2004, 695 posts, RR: 0
Reply 9, posted (10 years 4 months 2 weeks 4 days 16 hours ago) and read 2453 times:

I think CX is pretty good. esp in HKG with dual airbridge!
I never had to wait (I guess given my MPO status - Diamond)


User currently offlineDelta07 From United States of America, joined Feb 2004, 96 posts, RR: 0
Reply 10, posted (10 years 4 months 2 weeks 4 days 15 hours ago) and read 2408 times:

I remember when I was enroute to SFO and I was connecting at CVG and they had started boarding the aircraft, beginning with medallion members and the like. This one lady who must have thought she was exempt of all airline rules was trying to board and her seat was at the tail-end of the plane to beat all. The gate agent kept telling her they were not boarding her row yet and she kept on ranting how she would have the girls job and all this crap. People were snickering at her and finally she said..."You haven't head the last of this." and walked off.

You know....I never did see her on that plane, I wonder what became of that.

Geeze, it's not like the plane was going to leave without her, although, personally, I think it should have  Laugh out loud



NO URLS in signature
User currently offlineJumpseat70 From , joined Dec 1969, posts, RR:
Reply 11, posted (10 years 4 months 2 weeks 4 days 13 hours ago) and read 2338 times:

Yes, we do turn people back and they get angry...but alas that is our job. Our medallions have had so much taken away that we have to keep this for them...and we do!

User currently offlineA3xx900 From Germany, joined Jan 2004, 335 posts, RR: 0
Reply 12, posted (10 years 4 months 2 weeks 4 days 13 hours ago) and read 2308 times:

One way to avoid long queues is to get an etix (electronic ticket). When your class is called for boarding, you simply insert your ticket to an extra reading machine and leave the other cowd behind  Smile

Makes you feel special even though you aren't. You even paid less than the other ones  Smile Oh well...

Is this only with LH or also with other airlines?



Why is 10 afraid of 7? Because 7 8 9.
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 13, posted (10 years 4 months 2 weeks 4 days 13 hours ago) and read 2276 times:

Ryanair at BLK and STN do - at BLK everyone crowded round the agent during the 'families' call, and she said wait... made a call for families... no-one came so she boarded 1-30. I was 001!

U2 at STN and AMS seemed a little lax, at STN the flight was late so no order was ashered to, at AMS it was a bit hit and miss.



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineWorldperks From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 4 months 2 weeks 4 days 13 hours ago) and read 2255 times:

My experiences with Continental's Elite Access are that at SFO, not only are boarding rules formal and enforced, but credentials are checked. During elite boarding, Platinum first, then Gold, then Silver -- others are turned back. Then general boarding of the the back of the plane. Then the front. The trick is that they always have enough people on hand to control the boarding.

At IAH, it depends on the gate agent and/or the size of the boarding. If it's a light boarding, then "Y'all come!"

At CLE, everyone is usually polite, but few care who boards when. The same would apply at IAD, except they still have random TSA gate checkers who will completely unpack your rollerbag.

At DCA, boarding is stopped if anyone steps out of queue or anyone tries to board at a time other then when they're called. Nevertheless, it's efficient.

At BWI recently, where CO and Air Mobility Command come together, escorted rectangular boxes seem to have boarding preference.



User currently offlineMY7E7 From United States of America, joined Apr 2004, 76 posts, RR: 0
Reply 15, posted (10 years 4 months 2 weeks 4 days 11 hours ago) and read 2188 times:

I've seen it numerous times with DL. Non elite status passengers are being asked to step aside and wait for their seat to be called. But I've also seen it several times that passengers that have a seat in a row that hasn't been called yet are being asked to wait for their turn. UA sees to enforce that in IAD too from what I've seen.


I'm not always right but that's no reason to insult me
User currently offlineSlider From United States of America, joined Feb 2004, 6812 posts, RR: 34
Reply 16, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2136 times:

The only downside with giving preferential boarding to elite customers, ala CO's Elite Access program, is that literally over half the plane can be Elites in certain markets...

So when the "initial" boarding call is made with the appropriate announcements, seriously more than half the bird will be boarded even before calling row numbers.

Outside of FC and Elite boarding, I'm a big believer in adhering to strict numerical boarding...it does in fact make it SOOO much easier to board on time, get gear stowed, etc.



User currently offlineBritPilot777 From United Kingdom, joined Apr 2004, 1075 posts, RR: 2
Reply 17, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2125 times:

UA Does it at Heathrow quite often, kinda a funny site seeing 50 people being turned away and one person who actually can board due to their status walking down the jet way.


Forever Flight
User currently offlineIAHAAPlatinum From United States of America, joined Apr 2004, 65 posts, RR: 0
Reply 18, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2105 times:

Well said, Slider. Boarding by rows (from the rear of the aircraft), and enforcing that policy, is the most efficient manner.

That said, I have to add that I enjoy preferential boarding when I'm in FC. I'm typically on AA, and haven't frequently seen PAX boarding without being called turned away, but have seen it happen on occasion (I did have another passenger push her way in front of my, saying that she was in FC - of course, I let her by - and she didn't even seem embarrassed when I sat down in the seat behind her).

It always amuses me when every one cues up, only to stand and wait at bit longer.


User currently offlineAAJAXFlyer From , joined Dec 1969, posts, RR:
Reply 19, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2084 times:

The only downside with giving preferential boarding to elite customers, ala CO's Elite Access program, is that literally over half the plane can be Elites in certain markets...

I've been on a few morning flights between AA hubs where literally 50% of the passengers were elites, and they just did a call for Group 1, then Groups 2-5 as one.


User currently offlineAirshowdawg From , joined Dec 1969, posts, RR:
Reply 20, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2073 times:

On all my recent Delta and Song flights I have seen them turn people away trying to board before their zone # was called, always funny to see the look on thier faces when they get rejected.

Karl


User currently offlineSonyericsson From Germany, joined Mar 2004, 104 posts, RR: 0
Reply 21, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2043 times:

hi there,

well for me its okay if eöite members can board first.
but hey, i always board as the last person and enjoy the stress people make to board the plane.
always funny to see.....

greets


User currently offlineNdebele From Germany, joined Apr 2001, 2901 posts, RR: 22
Reply 22, posted (10 years 4 months 2 weeks 4 days 9 hours ago) and read 2027 times:

Did Lufthansa introduce the narrow-body boarding rule that window seats are boarded first, then middle seats, then aisle seats? At least I have heard so, and I have seen signs at the gates that said so. It makes sense because this way the aisle passengers don't have to stand up again to let other passengers sit down at the window seat - but if they stick to that rule, families / groups will be separated.

@Mhodgeson
Ryanair at BLK and STN do - at BLK everyone crowded round the agent during the 'families' call, and she said wait... made a call for families... no-one came so she boarded 1-30. I was 001!
Doesn't Ryanair usually board 1-65 first? Or is that only at STN?


User currently offlinePA110 From United States of America, joined Dec 2003, 2006 posts, RR: 23
Reply 23, posted (10 years 4 months 2 weeks 4 days 8 hours ago) and read 1981 times:
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I've always wondered why F and C class passengers are in such a hurry to board. If they have lounge access, why not enjoy the lounge until everyone else is on board? When I worked at AF, we purposely began boarding with Economy. We left F and C passengers in the lounge and told them we would page boarding when it was time. It was far more orderly, and most premium passengers enjoyed the fact that they could simply walk on board, stow their things and within moments, the aircraft was being pushed back.

Boarding premium passengers first, especially on aircraft with a single forward boarding door (like 767-200 and most 767-300) makes no sense at all. Premium passengers board, get seated, then get pummelled by Economy passengers packing all their gear down the aisles. FA's are trying to serve welcome beverages, while Economy passengers are trying to get down the aisles. There is way too much congestion. It would really be better to board Premium Frequent Flyers traveling in Economy first (for best overhead stowage), then the rest of Economy, then Business, and finally First... allowing them maximum time in the lounge.

But that's just my 2 cents!



It's been swell, but the swelling has gone down.
User currently offlineIAHAAPlatinum From United States of America, joined Apr 2004, 65 posts, RR: 0
Reply 24, posted (10 years 4 months 2 weeks 4 days 7 hours ago) and read 1944 times:

As a frequent PC traveler, I want to get on the plane just so I can sit and relax a bit, which is usually easier there then in the boarding area. If there were such a thing as a lounge within easy access of most gates, I would agree with boarding FC last. Unfortunately, at least at IAH, that isn't true. And I haven't ever experienced an airline paging me from the airline club (at least not CO or AA).

As for the economy passengers passing through FC, that's just part of the deal. And as for FAs serving drinks in FC prior to departure, my experience over the past few years is that either they wait until coach is boarded, or they don't bother at all.


25 Mhodgson : @Ndebele I think it was 1-65 at STn, but I think BLK was 1-30 due to capacity, plus the load was only 64 anyway (I heard the chief stewardess say).
26 Post contains images AvianceGirlUK : Bacxboys.. do i know you.. I have probably seen you around hey.. But yeh for SQ in LHR we take First Class, Business Class and Elite Gold members firs
27 Red Panda : Bacxboys, do I know you in person? Your post above makes me feel like I am working with you every night. LOL r panda
28 Mehtabrahman : WOW AvianceGirl (clap, clap,clap)!!! Now that is truly heroic isnt it? U r the biggest ra*ist I have seen in my life. From your post, you have only pr
29 B4real : Slider Says it right on. Some flights are mostly elite members. I am gold DL - and am convinced that silver DL is entirely worthless. Even I don't get
30 AIR757200 : When I worked the gates, it really depended on the flight load.. flights that were typically about >40% full, I would enforce the group-boarding numb
31 Supersonic78 : For LX we have following rules: We start boarding with Y-class passengers passing through one channel, in our announcement we ask C-class passengers t
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