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Swissair Vs. Swiss  
User currently offlineSupersonic78 From Switzerland, joined May 2004, 146 posts, RR: 1
Posted (10 years 2 months 3 weeks 2 hours ago) and read 5542 times:

i wonder what you guys think about SWISS, are they still as good as former Swissair ? What changed in your eyes ?


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67 replies: All unread, showing first 25:
 
User currently offlineRJ100 From Switzerland, joined Nov 2000, 4118 posts, RR: 29
Reply 1, posted (10 years 2 months 3 weeks 1 hour ago) and read 5421 times:

It depends

No way they are as good as Crossair/Swissair on shorthaul (regarding economy class).

SWISS seems to be an excellent choice on longhaul though...

Regards,
RJ100



none
User currently offlineRegis From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 2 months 3 weeks 1 hour ago) and read 5345 times:

I live in Geneva and have flown SWISS extensively, but only short-haul. Their aircraft are clean and the staff is courteous, at least for European standards of customer service. What I find disgusting is that they eliminated beverage and food service in economy. You are left with the option of bringing your own food or buying it on board at absurdly high prices.

Swissair at least fed its passengers and for that I give them a higher mark than SWIS. I came to GVA in 2001 so I caught only the last year of Swissair. It was a good airline but the staff morale seemed low, probably due to all of the mismanagement and inconpetence of its CEO.


User currently offlineMozart From Luxembourg, joined Aug 2003, 2167 posts, RR: 13
Reply 3, posted (10 years 2 months 2 weeks 6 days 22 hours ago) and read 5193 times:

I used SWISS on a couple of European flights in business,and I must say they really are excellent. I know they have cut down service in Economy, but in Business they are still the best of the crop in Europe. Maybe that finally they have found a strategy that makes sense: pamper high yield passengers and do the cost cutting in that part of the cabin where you compete with Easyjet (unlike, for instance, Air France, which has cut down its Business Class service to no frills, citing "competition" as a reason. Bad move).

I can only recommend SWISS in C class.


User currently offlineEUSWISS From Switzerland, joined Apr 2004, 39 posts, RR: 0
Reply 4, posted (10 years 2 months 2 weeks 6 days 22 hours ago) and read 5123 times:

They are really bad, but fortunately there are many other airlines serving GVA.
I prefer to fly easyjet in Europe, LH, AF or BA worldwide, and CO from GVA to EWR
The only good thing is that LX prices are low but it won't last long before they disappear (again...)


User currently offlineGerardo From Spain, joined May 2000, 3481 posts, RR: 31
Reply 5, posted (10 years 2 months 2 weeks 6 days 21 hours ago) and read 5017 times:

In my opinion, their product is still above average. They do their jpb efficiently with respect for their customers, which is more, than I could wish on other airlines. I haven't flown them on longhaul though, only on European routes.

Compared to Swissair times, the only difference for me is, that I have to pay for the sandwiches now  Wink/being sarcastic

Gerardo



dominguez(dash)online(dot)ch ... Pushing the limits of my equipment
User currently offlineSQ7345 From Switzerland, joined Feb 2004, 78 posts, RR: 2
Reply 6, posted (10 years 2 months 2 weeks 6 days 19 hours ago) and read 4917 times:

I flew BSL-LHR a lot on SR DC-9-32 back in times when they served hot breakfast in y-class with warmed up "gipfeli"! That was world class.
My last trip with them was BSL-VIE were everybody had to pay for food and drinks although the flight was almost 2 hours late!
Times have changed....



User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9160 posts, RR: 15
Reply 7, posted (10 years 2 months 2 weeks 6 days 19 hours ago) and read 4910 times:

Swissair used to be the world's most punctual airline.

What about Swiss?


User currently offlineRJ100 From Switzerland, joined Nov 2000, 4118 posts, RR: 29
Reply 8, posted (10 years 2 months 2 weeks 6 days 16 hours ago) and read 4835 times:

I have flown Swiss quite a few times recently. All flights were on time. They have had some delay problems in ZRH but that's not Swiss' fault.

If you get cheap Swiss fares then their product is excellent, even on short haul. But if you pay 474 CHF without tax for Switzerland-LHR oneway then I would consider their service very bad.

Just my 2 Rappen,

RJ100



none
User currently offlineSupersonic78 From Switzerland, joined May 2004, 146 posts, RR: 1
Reply 9, posted (10 years 2 months 2 weeks 6 days 15 hours ago) and read 4793 times:

its interesting how people always get upset because of this new economy concept...

is it really necessary to get any food on a flight during 1 up to 2 hours ???

not to forget that in the US this is common since decades, and this is swapping now over on european carriers such as Austrian and IBERIA...
for sure others will follow...


User currently offlineRegis From , joined Dec 1969, posts, RR:
Reply 10, posted (10 years 2 months 2 weeks 6 days 15 hours ago) and read 4726 times:

is it really necessary to get any food on a flight during 1 up to 2 hours ???

IMO, it is not. Do away with free food on short haul. But why eliminate beverages also? At 30,000 feet your mouth gets really dry and it is nice to have something to drink. Plus I think it enhances the flying experience. This is my gripe with SWISS: they went from one extreme to another, from serving a three-course lunch to nothing, nada, zip.

not to forget that in the US this is common since decades

With regards to food yes, but drinks are still offered free of charge in most of them. Southwest, the paradigm of LCCs worldwide, still serves complimentary soft drinks AND peanuts. AA, DL, UA and the other majors eliminated meals altogether but have kept the beverage service.

I think this is a fair compromise. Airlines are in the transportation business, so no food, but a glass of coke with ice is not too much to ask.

and this is swapping now over on european carriers such as Austrian and IBERIA...for sure others will follow...

I am so sure others will follow. This is a concepet that works for Easyjet and Ryanair but it is not yet proven to suceed with network carriers. BA and AZ, for example, still maintain their beverage and sandwich service in economy. BA is even using it as an advantage to compete with SWISS. AF, as far as I know, still serves beverages in economy. So does LH. We will have to wait to see.


[Edited 2004-05-06 00:04:45]

User currently offlineSupersonic78 From Switzerland, joined May 2004, 146 posts, RR: 1
Reply 11, posted (10 years 2 months 2 weeks 6 days 14 hours ago) and read 4669 times:

well dear regis, but tell me how i shall fly for around 150 CHF ZRH-TXL-ZRH on LH or BA or AF ?????

and let me tell you that they did not went from one extreme to another...
there was never a three-course menu in economy class, the biggest thing was a dry sandwich and people always complained about they lousy service !
and belive me cause i served these thing myself as a F/A !

i agree with you that drinks could be complimentary


User currently offlineSupersonic78 From Switzerland, joined May 2004, 146 posts, RR: 1
Reply 12, posted (10 years 2 months 2 weeks 6 days 14 hours ago) and read 4656 times:

I forgot the most important fact: "BA is even using it as an advantage to compete with SWISS" !
for your information, alle the ZRH-LHR routes are on code-share with BA, so you may book a BA flight but end up in a SWISS aircraft where you have to pay for the food, and we never have any complaints about that...
nevertheless the seat load factor has increased since the introduction of this new concept, so i am very sure LH and BA will be the next ones to come up as they officially said there are having an eye on this !


User currently offlineEzycrew From Spain, joined Oct 2001, 460 posts, RR: 4
Reply 13, posted (10 years 2 months 2 weeks 6 days 14 hours ago) and read 4641 times:

interesting how people always get upset because of this new economy concept...
is it really necessary to get any food on a flight during 1 up to 2 hours ???


No it is not. But when Swiss snobbed all other airlines in its ads last year, welcoming passengers "in civilized aviation", sending them to "destination excellence", and promising everyone the best of Crossair and Swissair, our new service can be quite disappointing for those who had no choice but pay chf1500 (eur1000) for a round trip ZRH-LCY, and are asked for chf4 for some water. Same disappointment for those who have a Y-cl, intercontinental through fare (HKG-ZRH-MAD for example), or those booked under a codeshare flight.
Working the front line (as a f/a), I can assure you that this new concept is a total disaster in terms of image. It's been nonstop complaining since the start, and the "huge profits", as Bill Meaney (ex commercial director who set up the concept) said it was supposed to generate have yet to show up.
Now that Mr Meaney and André Dosé are out, there are rumours that we might revert to the old, complimentary service.
And sure, noone needs drinks or food on a 2 hours flight. But it's a matter of building an identity based on service and courstesy, and a glass of water, a cold beer or a warm cup of tea is an easy and not so expensive way to welcome our passengers onboard and tell them we appreciate their business with us. And for God's sake, even Southwest offers free drinks!


User currently offlineRegis From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 2 months 2 weeks 6 days 14 hours ago) and read 4600 times:

I believe that we expatriates living in Switzerland were spoiled by Crossair. But then when SWISS was introduced, it raised our expectations even higher with all the hype that went around the media about excellence and so on. Then reality struck and SWISS decided to transform its economy cabin into a LCC. I can only speak for myself and my verdict is that this new concept will backfire. SWISS has lost me, who flew 25,000 miles per year in Europe with them. Now it is BA, AZ and AF, and if I feel really cheap, Easyjet. BA and SWISS codeshare, but BA's site always tells you whether the flight is operated by BA or a partner airline.

User currently offlineSupersonic78 From Switzerland, joined May 2004, 146 posts, RR: 1
Reply 15, posted (10 years 2 months 2 weeks 6 days 14 hours ago) and read 4580 times:

Dear EZYcrew

i assure you that nobody has to pay CHF 1500 for an Y class tkt to lcy, i dont know where you have this information from ?

and let me tell you, as i worked for swissair, the service improved significant when SWISS started !!!

i personally regard this change to be a very progressive and brave step for an airline being young and in turbulent times, i hope it will succeed anyway and others will take it over...

and about your overall all meaning, sorry, i don't know if you are swiss, but if, then its typical... you worked for easyjet (where you even had to clean the cabin yourself) as it seems and now you are talking in such a tone about your employer, let me just ask a question, why did you start anyway to work for SWISS ???


User currently offlineMNeo From Bulgaria, joined Mar 2004, 776 posts, RR: 1
Reply 16, posted (10 years 2 months 2 weeks 6 days 13 hours ago) and read 4558 times:

I have flownon SWISS both long and short haul and on crossair only shorthaul. Baiscally it sists like this SWISS is an Average Airline compared to others of its size. Compared to SwissAir tho its struggles to becaome what swissair once was. Considering SWISS' current finantial position it is doing a great job. BTW on my LX ZRH-SOF flight i did get hot food and drinks for free. its about a 2.5 hour flight


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User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 17, posted (10 years 2 months 2 weeks 6 days 13 hours ago) and read 4553 times:

Having flown six airlines transatlantic so far this year, I can unequivocally state that Swiss was by far the worst of the bunch, coming in just below Olympic. And that's not easy to do...

User currently offlineEzycrew From Spain, joined Oct 2001, 460 posts, RR: 4
Reply 18, posted (10 years 2 months 2 weeks 6 days 13 hours ago) and read 4525 times:

Supersonic78

The full fare between ZRH and LCY is actually even a bit higher than CHF1500 RT. I have just checked it now on www.swiss.com and the full fare shows at chf1698 plus chf89 of taxes. I had passengers showing me their ticket receipts when they complained.

The Swiss International Airlines I applied for a couple of years ago was very different from the one it is now. It wasn't the nofrills/high cost hybrid that it is at present. I never applied for a job selling Pringles or Kit Kats. Otherwise I would have stayed at easyJet. And I don't think I owe you (or anyone) an explanation why I joined anyway.

And yes, I am (half) Swiss. Why do you say that what I wrote is typical of a Swiss person? What kind of generalization are you trying to tell?

Anyway, I find your post rude and totally disrespectful. If you cannot take other people's opinion, then don't ask for them.


User currently offlineKa From Switzerland, joined Apr 2000, 660 posts, RR: 10
Reply 19, posted (10 years 2 months 2 weeks 6 days 11 hours ago) and read 4466 times:

I don´t see the problem. If somebody is willing to pay 1500+ SFR for a cont flight, I believe he/she will have 4 SFR for a drink.

I have flown SR and still fly LX regularly both short and longhaul usually in Y class (as I do on LH, OS, BA, AF, AA, UA) and I have to say that I was never disappointed by LX and they are definitely my first choice.
I love their cube-like pre-landing chocolate in perfect LX-design. That´s what I call style!!

KA.



Keep smiling - you might be on Radar!
User currently offlineSchweizair From United States of America, joined Mar 2004, 139 posts, RR: 0
Reply 20, posted (10 years 2 months 2 weeks 6 days 8 hours ago) and read 4412 times:

is it really necessary to get any food on a flight during 1 up to 2 hours ???

Since my family lives in Switzerland, I have relied on Swiss several times to get to and from home. I took a flight from AB) (FRA / FRF / EDDF), Germany">FRA to ZRH and was surprised to see the crew handing out snacks and drinks. I politely turned down the snack but did accept a quick drink. I feel that people who cannot stand being without food for even one hour should either stuff themselves BEFORE leaving the house or consider another airline. Not trying to be rude but sheesh, the point is to get somewhere not sit and whine about food.


User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9160 posts, RR: 15
Reply 21, posted (10 years 2 months 2 weeks 6 days 8 hours ago) and read 4393 times:

Swiss is ok to me, though no where as good as Swissair

User currently offlineAfay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3
Reply 22, posted (10 years 2 months 2 weeks 6 days 7 hours ago) and read 4363 times:

I fly Swiss from Moscow to Boston (and vice-versa) regularly, but have never been on Swissair. I was unfortunate enough to experience Sabena several times in their decline and was not impressed. Anyway, Swiss and its easy upgrade with miles policy and consistently friendly staff, good food, etc. make them a pleasure to travel with. I am still annoyed about the loss of my Qualiflyer miles, but C'est La Vie. They are my favorite "comfort" airline. Moscow is treated as long-haul so it gets a full meal. I have never been on a true short-haul flight. If Swissair was much better, I can't even imagine how great it was.

User currently offlineUnique From Switzerland, joined Mar 2003, 1703 posts, RR: 36
Reply 23, posted (10 years 2 months 2 weeks 6 days 7 hours ago) and read 4350 times:

They have had some delay problems in ZRH but that's not Swiss' fault.

RJ100, can you provide proof or details?

On a flight to NCE last winter, the flight had to wait for deicing on a remote deicing pad (hence it was off blocks) but obviously the taxi time was a bit longer than normal. And the captain used the excuse that "the airport company ran out of deicing fluid". 10 minutes later, his aircraft was perfectly deiced and in the air!

Now my question: what was the delay reason? Apparently bad weather, not the airport!

That's really cattle excrement what the LX-pilots sometimes tell their passengers!

Besides, if the airport would have been run out of deicing fluid, it would have been an excellent job to get the tanks refilled within 10 minutes...


User currently offlineFlyalot From Switzerland, joined May 2004, 71 posts, RR: 0
Reply 24, posted (10 years 2 months 2 weeks 6 days 7 hours ago) and read 4339 times:

Sorry to agree with easycrew.... swiss to my eyes as a frequent flyer is really down the hill.... I don't care about food/drinks on short haul... But what about the service in business/first on longhaul. Apparently on customer request they cut the meal service on all longhaul leaving Switzerland after 10pm... Really a good thing for business class pax NOT originating in ZRH you just get 1 hot option, no more appetizer and if you do not have the hot option anymore you are just left with a few slices of cold meat or a little soup !!!! All that on a 12hrs flights... I also flew First Class on SIN-ZRH and EWR-ZRH recently and I was unpleasantly surprised to be served the exact same meal as business class pax !!! What a shame !!! On top of that when you have a problem with your flight Swiss Management couldn't care less ...... Even if you are a top tier member in their FFP you are never right with them.... Just hope that BA will take over soon... Or just disappear I am fed with the arrogant attitude !! And feel really sorry for the front line crew who have to deal with constant customer complains as they are usually very professional crews it is just a MAJOR mismanagement !!!!

25 Unique : Flyalot, it's definitely not the way it should be (service in F and C), but if you're fed up, just fly some other metal! Leaving customers are the onl
26 RJ100 : "RJ100, can you provide proof or details?" Well, it is an "open secret", that all the things happening in ZRH (Germany-Switzerland politics, Skyguide
27 Post contains images Unique : RJ100, I was just getting slightly upset as always "the airport" is causing delays, hence my little story! Have to defend my employer and nick name pr
28 Flyalot : No worries Unique I stopped flying swiss and went on to BA, I have to say that even if I have to change at LHR flying BA is much cheaper, more flexibl
29 Flyalot : Well just after all I said I still have 2 tickets on swiss to use ..... next week ZRH-EWR on the 13th May and returning JFK-GVA on the 16th in C class
30 AviationMaster : I flew Swiss back in December to New York (LX016/023) for 600 francs. The service on both flights was excellent, sure it wasn't comparable to Swissair
31 Supersonic78 : to ezycrew... i hope its the last time, but i have to reply again... first of all i checked the exact fares to LHR/LCY today in the reservation system
32 Teahan : @Supersonic78: I suggest you tone it down a little. You have been on the forum for a little over a day; I hardly think that gives you the right to tau
33 Post contains images Teahan : Interesting about the hot meals being cut in long-haul business. Hadn't heard that yet. @FlyaLot: hope that BA will take over soon... Or just disappea
34 Post contains images Supersonic78 : dear jeremiah thats the point why i got upset about "ezycrew" ! i regard a forum the same way you do... its an exchange of meanings, but as you can se
35 Flyalot : to supersonic, to aswer you their is nothing against you or the crew on swiss they do what they can and off course it is very hard for tem, the point
36 Post contains images Supersonic78 : Flyalot you are absolutely right, i agree... SWISS doesn't pay much compensation in case of irregularity... but belive me I had passengers flying on S
37 Post contains images RJ100 : Unique: that's ok it was not my intention to blame Unique only the Germans RJ100
38 Post contains images Jumbolino : ZRH-TXL-ZRH of course not with major mentioned but with free beverages AND sandwich (except alcohol) offers Air Berlin 68 EUR including taxes (might b
39 Panamair : Overall, I think the LX crews try their best given the tools they have to work with. I have over 90K TravelClub qualification miles with them so far t
40 Post contains images Supersonic78 : panamair... you can fly 7.10 am in the morning to LCY and back at 7.55 pm for CHF 1315.- i really wonder where you have these galactic prices from ???
41 Post contains images Unique : Unique: that's ok it was not my intention to blame Unique, only the Germans RJ100, good on you... Why booking a return fare on the same day? No wonder
42 Pilatusguy : Hi all, have to agree with supersonic78 on various points. Just to add my 2 cents - I flew the ZRH-LCY route weekly for 1 year and always had pleasant
43 Post contains images Supersonic78 : UNIQUE, brings it to the point ! You seem to be somebody who is more into ticketing then some other people in here... Just follow his instructions abo
44 CV990 : Hi! Man, I came late to this topic...... but I must give my opinion! Swiss aviation to be is the reflex of; my first flight, confort, relaxation, exc
45 Post contains images Supersonic78 : Dear CV990 thank you very much for your nice words.. at least one is loving SWISS compared to all the others But obviously you are a foreigner and the
46 CV990 : Hi Supersonic78! You bet brother, you bet!!!! September the 2nd. here I go with my 7 months pregnant wife from LIS to ZRH!!!! Do you want to see anoth
47 Post contains images RJ100 : The 2nd daily ZRH-LIS is mainly due to the Euro 2004 but also because of higher demand during summer (Portugal is one of the main tourist destinations
48 Supersonic78 : Unfortuantely on the other hand, they cancel one frequency to TXL !
49 CV990 : Hi again RJ100! Thanks for the information! I think in the day I flew will be the normal SWISS afternoon flight! Maybe with chance I'll fly again in
50 RJ100 : @Supersonic78: Not only TXL, also HAM (only 4 daily) and Stockholm (only 2 daily). RJ100
51 SQ7345 : This is the first time I have to write something positive about Swiss!! They do heavy advertisement for their routes out of BSL especially the one to
52 Post contains images RJ100 : I have to agree with you SQ7345. I must admit that I am surprised by them. It is definitely good to see that they even try to keep the last 13 destina
53 Taca : its interesting how people always get upset because of this new economy concept... is it really necessary to get any food on a flight during 1 up to 2
54 Post contains images Sabena 690 : Why not throwing in my views too! First of all, I'm one of those passengers who finds that getting a nice service is a part of having a nice flight. T
55 AviationMaster : What I don't understand is the fact, that when food used to be served on short flights, some people complained about the quality of the meal and that
56 Post contains images Sabena 690 : Christian: in case this comment was aimed at me, I have no complaints whatsoever about their buy-on-board product. And about people complaining about
57 Post contains images AviationMaster : Frederic: Lol! Nah it wasn't aimed at you I just wanted to say like you mentioned in your post, that no matter what one tries to do, there will always
58 Supersonic78 : frederic, i will check for you how the product is going.. all i know is that the seatloadfactor increased since introduction of the new "europe Y conc
59 Ezycrew : Supersonic78 Contrary to what you think, f/a's are not necessarily idiots. I do know how to read a ticket (did a 3-year apprenticeship at a major IATA
60 Post contains images Supersonic78 : ezy.... thats why i mentioned in my message "i dont know your former job" ! an BTW, i have been F/A too, maybe we even know each other
61 Post contains images Ezycrew : And who knows... maybe we even got along well!!!
62 Post contains images Supersonic78 : well its like politics, in the arena its a fight
63 Cambrian : I love Swiss! I love everything about the airline from the branding to the inflight service, and I would always fly them, and even pay more to do it.
64 Azmd80 : Former Swissair was great for two things: service, also in Economy, and good network from a quite small but very efficent hub like Zurich. Now Swiss s
65 Post contains links Cambrian : Forgot to mention that Swiss also has 2 great screensavers to download at the moment- one about the A340 and another showcasing their fleet. http://ww
66 Teahan : The point of the finding fares was not to deny that low fares exist, rather that plenty of customers do end up paying very high fares and then getting
67 RJ100 : BTW there is a rumour that the Swiss price watcher (a person that is selected by the government) is starting negociations against SWISS because of the
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