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How Well Are "Buy On Board" Programs Doing?  
User currently offlineCOEWR2587 From United States of America, joined Apr 2004, 607 posts, RR: 2
Posted (10 years 2 months 3 weeks 5 days 22 hours ago) and read 6180 times:

How well are "Buy on Board" programs doing nowadays. Anyone know if airlines are actually making a profit off of them and if they have plans to keep and extend the services. Plus, are there any other airlines planing to add this service. I know AA, US, etc. are doing it, but what about CO or I think jetBlue would be nice. That would make it a great airline to excellent airline. Any comments on the food quality when buying on board?


Newark Airport...My Home Away From Home
48 replies: All unread, showing first 25:
 
User currently offlinePhatfarmlines From United States of America, joined Sep 2001, 1353 posts, RR: 1
Reply 1, posted (10 years 2 months 3 weeks 5 days 21 hours ago) and read 6111 times:

I think B6 has emphasized enough that the carrier will not participate in the "Buy on Board" program. In fact, the carrier promotes the eateries in T6 @ JFK more than anything.

User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 2, posted (10 years 2 months 3 weeks 5 days 21 hours ago) and read 6102 times:

Going well, actually. In Marketrak surveys aboard United flights, the inflight meal rankings have risen almost 4% since BOB was started aboard both Mainline and TED flights.

F L Y 7 7 7 U A L


User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 3, posted (10 years 2 months 3 weeks 5 days 21 hours ago) and read 6063 times:

but what about CO or I think jetBlue would be nice. That would make it a great airline to excellent airline
****

Why would Continental charging the customer for food, when it already gives the food for free make them an excellent airline ?. Most of the Buy-on-board programs I have seen thus far have been pretty shoddy at best. Stale food, and reasonably expensive too. Other than by being subsidised by the name on the box (ie: TGI Fridays), I fail to see how this is an advantage to the carriers. The airline has to carry and pay for all the food whether or not it is going to be ordered by the customer, the flight attendants are needed to serve the food whether it is ordered or not, and the food needs to be carried whether it is ordered or not.

The airline does not save on wages, they do not save on workload, they do not save on fuel (less weight), and in most cases, I do not believe that any passenger is going to chose to swap to a new carrier because the new carrier has a buy-on-board program as opposed to free food on board.

J


User currently offlineHighliner2 From United States of America, joined Nov 2000, 696 posts, RR: 2
Reply 4, posted (10 years 2 months 3 weeks 5 days 19 hours ago) and read 6022 times:

It may be enough however to get someone to switch to an airline that serves NO food onboard to an airline with buy on board.


Go Cubs!
User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 5, posted (10 years 2 months 3 weeks 5 days 19 hours ago) and read 6007 times:

Actually, the airlines do not pay fo the meals. They are owned by the caterers.

I L U V 7 6 7


User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 2 months 3 weeks 5 days 18 hours ago) and read 5989 times:

At HP, our BOB program has been very successful. They usually sell out of the food on all flights. I've asked some passengers about it and most of them said it was good. A coworker of mine flew to CUN and bought all the meals available to try them out. She said they were really good and alot of food for the money. I think overall it's an excellent idea. It's not meant to be a money maker for the airlines, simply to offset the cost while providing the customer with a good service.

User currently offlineA330323X From United States of America, joined Oct 2003, 3039 posts, RR: 44
Reply 7, posted (10 years 2 months 3 weeks 5 days 18 hours ago) and read 5978 times:

I agree with ILUV767. From what I know about the In Flight Café program at US Airways, US bears no risk with regards to unsold meals.


I'm the expert on here on two things, neither of which I care about much anymore.
User currently offlineMattnrsa From United States of America, joined Dec 2002, 393 posts, RR: 1
Reply 8, posted (10 years 2 months 3 weeks 5 days 18 hours ago) and read 5964 times:

I bought from BOB on TED last month. I knew I would want to eat before I arrived Tampa, but I realized I could eat at my leisure for the same price (or less in some cases) if bought on the plane instead of in the terminal. My friend and I split a club sandwich. It was HUGE! One sandwich was definitely enough for both of us (I think it came with chips too). Definitely better than not having the option of BOB, and having to buy food in the terminal just before boarding the plane.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 9, posted (10 years 2 months 3 weeks 5 days 18 hours ago) and read 5958 times:

The airlines do not actually get any percentage of the monies it sells on their planes. LSG Sky Chefs who makes the BOB for HP gets 100% of the monies.

The best BOB Ive ever tasted was from Midwest Airlines, although Ive never flown on Midwest....I got a chance to try one un-opened meal from one of their carts at LSG Sky Chefs in PHX. Very good, expecially those crossiants.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineRareBear From United States of America, joined Jan 2004, 553 posts, RR: 0
Reply 10, posted (10 years 2 months 3 weeks 5 days 11 hours ago) and read 5859 times:

Was on a UAL flight DEN-ATL last week with the BOB service. The flight was about 3/4 full, but I bet not a dozen people used the BOB feature. I bought sandwiches in the terminal before departure, as did several other people. My Quiznos subs were better than anything I saw on the BOB menu.


Illegitimus non carborundum
User currently offlineDrerx7 From United States of America, joined Jun 2000, 5170 posts, RR: 8
Reply 11, posted (10 years 2 months 3 weeks 5 days 11 hours ago) and read 5814 times:

I think Buy on Board programs are among the worst things for consumers. That makes the experience to rungs away from Southwest--with Southwest if you want food you buy it for less before u get on the plane. I tried it out on Delta--while the food was fine it was expensive; and my ticket price didn't reflect any savings--I think this sucks. Continental has openly said they have no intention of implementing this sorry program.


Third Coast born, means I'm Texas raised
User currently offlineAirlineFanatic From United States of America, joined Mar 2004, 222 posts, RR: 0
Reply 12, posted (10 years 2 months 3 weeks 5 days 11 hours ago) and read 5791 times:

JetBlue has stated NO interest in BOB. There is the logistic aspect of arranging catering and also the distraction of your inflight crew from the main cabin service to introduce the BOB program - not worth the little, if any, financial gains from the caterers.

In my own experience, DFW-MKE on Midwest Signature. I purchased a chicken wrap with an Asian theme sauce and little snack for about $7-8. It was lunch time, I was a little hungry and didn't have time to stop in the terminal - so it filled a void. It was good. I wouldn't forego stopping in terminal on my next trip to participate in BOB, but no complaints - it is expected to be priced high. The extra space, leather seats, 2x2 seating and FRESH BAKED COOKIES made my BOB wrap seem tastier because I thought of the alternative, the AA MD80 probably flying right behind us on it's way to MKE!


User currently offlineNealcg From United States of America, joined May 2004, 141 posts, RR: 2
Reply 13, posted (10 years 2 months 3 weeks 5 days 10 hours ago) and read 5707 times:

I'm not a big fan of the DL BOB program but I do it anyway in that it gets me 500 skymiles (AMEXskymiles pro-mo) each time I use it and lord knows I'm a total mileage whore...


REMEMBER...NO MATTER WHERE YOU GO...THERE YOU ARE !!
User currently offlineLitz From United States of America, joined Dec 2003, 1761 posts, RR: 0
Reply 14, posted (10 years 2 months 3 weeks 5 days 7 hours ago) and read 5631 times:
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I'll throw this into the ring as well ...

While the point about food and the ticket price is an item for another thread, consider this :

You have no choice but to buy food. That's a given.

You can buy in the terminal or buy on the plane. Price is pretty much the same.

However, I've found the onboard meals to be quite a bit better than similar "terminal fare" at most airports.

And the drinks are *free* on the plane.

 Smile/happy/getting dizzy

- litz


User currently offline747buff From United States of America, joined Jan 2001, 742 posts, RR: 0
Reply 15, posted (10 years 2 months 3 weeks 5 days 6 hours ago) and read 5567 times:

So how long before HP extends the program to all of their longer flights? Looks like they are mostly doing it on East Coast flights right now.


At Eastern, we earn our wings every day!
User currently offlineArtsyman From United States of America, joined Feb 2001, 4745 posts, RR: 34
Reply 16, posted (10 years 2 months 3 weeks 5 days 6 hours ago) and read 5563 times:

You can buy in the terminal or buy on the plane. Price is pretty much the same.
*****

Or you can just be given it for free on Continental

J


User currently offlineCx123 From Australia, joined May 2004, 695 posts, RR: 0
Reply 17, posted (10 years 2 months 3 weeks 4 days 16 hours ago) and read 5396 times:

I guess you will never have a Peninsula BOB program on CX!!! hahahaah
Also those BOB are always Cold stuff. Do they have any hot food (eg. Nobu's signature tempura dishes)


User currently offlineLitz From United States of America, joined Dec 2003, 1761 posts, RR: 0
Reply 18, posted (10 years 2 months 3 weeks 4 days 9 hours ago) and read 5294 times:
Support Airliners.net - become a First Class Member!

Continental may still provide food service, but the thread in question doesn't apply to them, as it's aimed solely at the airlines that do NOT serve food on board, and therefore operate the buy-on-board programs.

Those that do, they seem to be quite successful.

- litz


User currently offlineScottysAir From , joined Dec 1969, posts, RR:
Reply 19, posted (10 years 2 months 3 weeks 4 days 9 hours ago) and read 5293 times:

I did make buy a food for sale and it is very good to them. Besides, that I will able to continues buy with food onboard of my aircraft.

User currently offlineSkyguy From United States of America, joined Feb 2004, 481 posts, RR: 0
Reply 20, posted (10 years 2 months 3 weeks 4 days 9 hours ago) and read 5278 times:

This won't last. When times are bad airlines will do ANYTHING to make and extra buck, when good days come back they will drop this as airines will slowly start offering food for free to passengers. The LOC carriers will however continue to offer BOB as its part of their business model.


"Those who talk, do not know, and those who know, do not talk."
User currently offlineLacsaA320 From , joined Dec 1969, posts, RR:
Reply 21, posted (10 years 2 months 3 weeks 4 days 7 hours ago) and read 5204 times:

I'm not a CO fan, but I must accept that they maybe have the best inflight service in the U.S.. Nevertheless, is far behind many other Latin American (like Lan), European (like Swiss or Lufthansa), and Oriental (like Singapore and Cathay) carriers.

Nothing is free in life, not even food. So the price of such product on board CO or any carrier is included in the fare.



User currently offlineLacsaA320 From , joined Dec 1969, posts, RR:
Reply 22, posted (10 years 2 months 3 weeks 4 days 7 hours ago) and read 5184 times:

By the way... Who said that airlines food is free?

User currently offlineRjpieces From , joined Dec 1969, posts, RR:
Reply 23, posted (10 years 2 months 3 weeks 4 days ago) and read 5082 times:

LSG Sky Chefs who makes the BOB for HP gets 100% of the monies.

Are you sure about this? I would guess that the airline gets some percentage......Otherwise what advantage do they have to market TGIF over anyothername sandwiches? It would also not make sense to go through the whole hassle of selling the food if they were not getting ANY money from it.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 24, posted (10 years 2 months 3 weeks 3 days 16 hours ago) and read 5013 times:

LSG Sky Chefs who makes the BOB for HP gets 100% of the monies.

Are you sure about this? I would guess that the airline gets some percentage......Otherwise what advantage do they have to market TGIF over anyothername sandwiches? It would also not make sense to go through the whole hassle of selling the food if they were not getting ANY money from it.


Oh yes, Im sure of this. I worked for HP (so I should know..) at the LSG Sky Chefs facility in PHX and I was told that LSG rakes in 100% of the monies and HP does nothing but sell it on their planes. Its not even a part of HP's business model.



A Safe Flight Begins With Quality Maintenance On The Ground.
25 Jafa : Here is the great thing about BOB meals, if you don't want one you don't have to buy it. Secondly, the "meals" that CO serves to coach for free don't
26 Dl757md : AirframeAS IMO HP would not require their FAs to serve BOB if there weren't some financial benefit to HP. Most FAs I've spoken to about BOB say that
27 UAL747DEN : I like BOB, I wish F9 would add it. Even though an airline serves food that doesn't mean that you might not want more or something else. I don't know
28 Rjpieces : Oh yes, Im sure of this. I worked for HP (so I should know..) at the LSG Sky Chefs facility in PHX and I was told that LSG rakes in 100% of the monies
29 Jafa : Well NW tells us that the meals don't belong to NW and that NW doesn't profit or lose money for the sale of the meals. I am willing to bet that NW get
30 Luv2fly : I would imagine that the airlines get something for the B.O.B. program or they would not be doing it.
31 KL642 : I was flying NW last year from LGA-MSP and I would've bought 4 meals for me and my family but they flight attendants ran out of meals before they got
32 AirframeAS : IMO HP would not require their FAs to serve BOB if there weren't some financial benefit to HP. I dont know if HP was forcing the F/As to sell them. I
33 Kieso : I happen to think the program is a great idea. There's been so many times it's became useful for me and hope it never goes away.
34 7574EVER : Well, last night I had first hand experience with UAL's buy on board. I gotta say...I was a little disappointed. I was expecting a hot meal. I guess I
35 COEWR2587 : I just think that it's nice, and a good service to make available to people.
36 Prinair : AirframeAS, Selling meals is indeed in the business plan. Flight attendants even earn points and awards for their onboard sales at HP. You might be an
37 AirframeAS : I stand by my reply #32. Sorry, Prinair...I know what Im talking about.
38 Prinair : Whatever...I am used to people at HP giving erroneous info to save their ego...Anyone can figure out that if it is in the official site and in writing
39 AirframeAS : You obviously have no idea at all...You probably then work for Mesa... What an IGNORANT statement!!! Obviously, Prinair...you didnt read ALL of my wri
40 7E72004 : i actually like it...granted it may be a little pricey but it is good. The only thing i hate is when they try to sell it to you on a red-eye flight.
41 Boyshane : Yesterday I was on a Northwest flight from DTW-AUS and they had the BOB meals. They said they will pass out menus shortly. Fifteen minutes later... no
42 Ord : Boyshane, I had the nearly the same experience on a NW A320 flight in January from PHX-DTW. The gate agents made a big deal that this 7A departure wou
43 RobINDYHP : HP does not make any money of the BOB, the is why you won't America West lettering anywhere on the meals or the menus. They are still testing to an ex
44 UNITED777300 : Well, Ord and Boyshane, NW is one of the FEW airlines that has severe trouble loading an adaquate number of meals on their flights. In the last year,
45 Ana767 : Actually, on a recent UA flight between ORD and SFO, BOB was offered, but everything except the (overpriced) Pringles had sold out by the time the car
46 Liquid : Well as AirframeAS has said numerous times I guess that HP gets no profit. Anybody know what policies are on other airlines? However it sounds to me
47 Boyshane : United777300 and Ord, I was flying Non-Rev on this NW flight so I had a pretty good idea of how many where on board. It was a A319 and was quite full
48 Jamake1 : I have tried buy on board USAir a few times. To be honest, I thought that it was a bit pricey for what you get. I am not a cheap skate but I felt that
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