GSPSPOT From United States of America, joined Sep 2003, 3240 posts, RR: 2 Posted (10 years 12 months 1 day ago) and read 1690 times:
I'm looking to apply for a posted Customer Service Agent position with ACA/Independence Air here at GSP. I'd applied many times "back in the day" with various airlines (several no longer with us) for every position from Flight Attendant, to Reservations Agent, to Customer Service Agent, to absolutely no avail.
It would be the fulfillment of a personal dream to be employed with an airline and be part of the world I've LIVED FOR most of my life. I'm wondering, from those who know, what kind of experience, skills, expertise an airline (ACA/Indy Air in particular) looks for in Customer Service Agents. Does one don formal business dress (i.e. a suit) for an interview for such a position? What kind of appearance do airlines go for? Any info would be MUCH appreciated!
Wilco From United States of America, joined Mar 2004, 355 posts, RR: 1
Reply 1, posted (10 years 12 months 23 hours ago) and read 1647 times:
Here's the deal: There are tens of thousands (not an exagerration) of laid off airline employees who need a job, many CSA/REZ agents. So there is lots of competition for CSA/REZ jobs. (and remember: the internet and electronic check-in kiosks are reducing the amount of work needed to be done) Also, the airliens often hire back their furloughed employees b4 hiring newbies all together.
There are two things u need to be a CSA: Good Interpesonal Skills and ON-TIME. I can't stress how much the airline industry looks for reliable, on-time employees. It might sound petty but is a big thing in this industry.
Always dress professional for an interview, even if you are applying to be a garbage man.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 16
Reply 2, posted (10 years 12 months 23 hours ago) and read 1642 times:
I don't know what ACA looks for, but I'd wear a suit, even if I was applying at "casual" Southwest, for the first interview. If you are called back, let them tell you what attire is proper. If they don't volunteer that information, I'd don a suit again.