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Us Domestic Service!  
User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Posted (15 years 4 months 2 weeks 7 hours ago) and read 1066 times:

What can i say - its no very good. I just returned back here to australia, and am shicked at the standard one has to put up with flying major carriers in the US. If
the service i recieved was onboard Southwest, i would say, well, its a cheap ticket, you do you expect. A little more out of the majors though. Where do i start. I tried Delta's new 737-700. Aircraft is good, but delta has horrible seats, no video screens, to little leg room, bad catering.

The same can be said for American, and united wasn't fair behind. I will give united a tick for the appearence of its interiors, but, I think the US can learn a few lessions overseas. Here i normally fly Ansett Australia. If you are in Australia, give its economy a try. I am sure that you will be pleasently surprised. I now know just what i take for granted here, service wise.

What does everybody else think?

15 replies: All unread, jump to last
 
User currently offlineDfw From United States of America, joined Sep 2010, 0 posts, RR: 0
Reply 1, posted (15 years 4 months 2 weeks 7 hours ago) and read 1065 times:

Believe me, we know. When Congress is about to pass a law requiring U.S. airlines to service there customers, you know it's messed up. Some up-start airlines with potential, Southwest and Vanguard.
They actually appear to care for the customer.

P.S. Qantas cancelled on me twice from Los Angeles to Sydney and basically told me it was my problem. Not just U.S. carriers big guy. Cheers.


User currently offlineC208amph. From , joined Dec 1969, posts, RR:
Reply 2, posted (15 years 4 months 2 weeks 6 hours ago) and read 1065 times:


I agree with you luke. I flew ansett when I was in Australia last year I was very satisfied by the service they gave. i was also impress by the quality of the airports in general in Australia. When I fly between Canada and the US, I prefer to take a Canadian carrier. The service is much better. Air Canada is really good, but even the low fare carrier from Canada, like Air transat and Royal, gave me better service then major airlines like Delta.
Cheers!


User currently offlineFreddy From United Kingdom, joined May 1999, 47 posts, RR: 0
Reply 3, posted (15 years 4 months 2 weeks 3 hours ago) and read 1065 times:

Well, seems to me like those US bases airlines are badly in need of some serious competition.

Why this country, calling itself the center of capitalism, doesn't allow foregin investors (Like Virgin Atlantic) to start airlines in the US is beyond me.

Freddy


User currently offlineJoe From United Kingdom, joined Oct 2005, 0 posts, RR: 0
Reply 4, posted (15 years 4 months 2 weeks 3 hours ago) and read 1065 times:

The only thing airlines are obligated to provide is safety, and they all go to great lengths to do this. The flying public should look at what they take for granted and be thankful.

A thought for all the people who complain about airline service:
The reason you get such bad service is directly related on the way that you the flying public have treated airline employees in the past. I have seen these people get spit on, hit, yelled at, things thrown at them, people threaten their lives, basically things that you would never do in a restaurant or retail store when something goes wrong. Remember that you being late or cancelled is not their fault, they are trained to the standard of service you wish for but after all that unneeded abuse they simply do not care.


User currently offlineJplenny From United States of America, joined Nov 1999, 129 posts, RR: 0
Reply 5, posted (15 years 4 months 2 weeks 3 hours ago) and read 1065 times:

Hello,

What happened that made the service so bad. I've heard of people complaining about poor service when they were late due to weather. Not much you can do about that. I fly within Japan from time to time and the service is about the same as the US is seems, but costs a lot more.

On the subject of the US not allowing competion, it's the same all over the place I'd love for UA/DL/NW or anyone else to offer doemstic flights here in Japan, I'm sure it would help bring the costs down.

A 1 hour routrip flight between Tokyo and northern Japan will run you nearly $400.00. What do you get on the flight, water or tea, and maybe a piece of candy.

I guess I don't expect a meal from a 5 star caterer on an airline, just to get me from point a to point b in a safe manner and I'm happy. I guess my standards are just lower than everyone else it seems...


JPLenny

Japan





User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Reply 6, posted (15 years 4 months 2 weeks ago) and read 1067 times:

WEll its seems some agree with me. Others don't. I am guessing those that do not have not tried the kind of
service i am talking about.

The big american carriers should spend just a couple more dollars on the passenger. I don't think this should be at the expense of saftey, but, if the majors put up their prices by a few percent, it would easily pay for a couple of improvements. If i want no-frills, i would have chosen southwest or who ever else. The one that i thought was closest to the standard i am used to here in Australia, was Continental. But even they have stupid policies like no meals under two hours or something.

As for the comments about Japanese service, i suspect the price goes into the very high overheads Japanese carriers have, such as very high landing fees, and things such as leasing office space in cities like tokyo. I have a friend who live in Hokkiado, and he says that Japanese service is better on JAS, but, they have a bit of a strange style to their service and their network is not good for mainland japanese.

When i spend hundreds of dollars on a flight though, i don't expect to be charged for headsets, i don't expect to be told i can't have another coke or orange juice, or not given a meal on a 1 hr 55 minute dinner time flight.
And, i do think that people are happier in astheticly pleasing cabins. Delta just didn't do this. Its cabin was outright horrible. What ever idiot chose those fabrics and colours? They recked a new 737-700 with crappy seats. That is were i give united and continental the tick. Their cabins looked okay. They could be better, but they didn't look 'el cheapo'. The American and Delta cabins did. And i saw some pictures of the southwest 737-700 on this site, and it is my opion they need to by better seats. Ansett uses a navy velvet volour covering. Its domestic seats have adjustible headrests, with wings, the front half of ecconomy has footrests that come down from the seat in front of you, and a lot of airplanes have 34 inch pitch, and always at least 32inch pitch.
I get a meal or a snack on all jet flights. On all aircraft from 737s up, there is full video systems, and there is no charge for headsets. I can have as much of anything as i want, other than alcohol, for free. Hot meals are always serverd at meal time. And the snack is something like a salad roll, with fruit cheeses and a chocholate, as well as a drink, so, it was better than the 'main meals' i was serverd by American. Well, if Ansett can do it, and charge me about US$240 for the 2 hour flight i regularly take, they can give me only new stage 3 aircraft, and more flight attendents (typically six on a 737-300, which is configured to seat a max of 114, ) WHAT IS GOING ON IN AMERICA?
Somebody please inform me - i just don't get it!


User currently offlineL1011 From United States of America, joined May 1999, 1670 posts, RR: 9
Reply 7, posted (15 years 4 months 1 week 6 days 23 hours ago) and read 1066 times:
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I fully agree with you, Luke. I flew on several Ansett Australia flights and they had about the best domestic service I have ever experienced. I was on BAe-146s, 737s, and an A320.
But service wasn't always bad in the US. Back in the late sixties you could get a hot apple pancake breakfast on a Piedmont 737 flight from Richmond to Roanoke, which was about a 30-minute flight. And I got a hot lunch on an Eastern Electra flight from Richmond to New York, and that was about an hour. It might be because they have added seats and reduced the number of flight attendants that they no longer have time. But if Australia can still do it, I don't see why we can't in the US.

Bob Bradley
Richmond, VA



Fly Eastern's Golden Falcon DC-7B
User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Reply 8, posted (15 years 4 months 1 week 6 days 23 hours ago) and read 1065 times:

It iks great to here that the service was once so good.
I only wish i could have sampled it. Gordorn Buthane, if you are reading this - SERVE GOOD FOOD on all jet flights. PLAY movies. DON't charge for headsets.
And your passengers will be loyal. I am not loyal to any particular brand in the US, but the more i see, the more i think Continetal is heading in the right direction. Maybe they should pull out some of their old books from the sixties and see what service items, and menus should be re-introduced.

I hereby challange somebody to do it!


User currently offlinePurdue Cadet From , joined Dec 1969, posts, RR:
Reply 9, posted (15 years 4 months 1 week 6 days 20 hours ago) and read 1065 times:

I hear sometimes about bad service on airlines, but in the hundreds of thousands of miles that I have flown, I have never experienced it. There may not always be a meal, but at least American tells you that before you board so that you can get something at the airport if you want to. In my experience the flight attendants, ticket agents, and gate agents have always been extremely pleasant and friendly, and I have never been told that I couldn't have another Coke. On many transcon flights, I find myself drinking 12-15 cans of Coke and the Flight Attendants have never denied me another. If you are not happy with AA's interiors, maybe you will like the new interiors that they are putting in. I don't think that there are any pictures available on-line, but I'll try to scan some to show you. They are getting new seats in all four classes, and even the coach seats will have adjustable headrests with wings. I just flew from ORD-LAX on a plane with these last week, and it was great. They are also getting new carpeting, new curtains, new bulkhead treatments, and slightly new coloring inside. For example, they are replacing the blue blamket with red ones, and adding touches of red to the cabin, to break up the overwhelming amount of blue that they used to have. Also, all seats will have leather accents, including the headrests in coach. The new premiu seats are great- they feature lumbar support and are very comfortable. The nice thing with American is that they often fly airplanes comfigured with three cabins (Premium first, Business, and Coach) on flights marketed as two class (ORD-LAX, ORD-SFO, LAX-DFW, etc.). In these cases, business class seats are given to coach passengers, and the coach flight is even better.

User currently offlineFly777ual From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 10, posted (15 years 4 months 1 week 6 days 19 hours ago) and read 1065 times:

First off--are Qantas and ANZ gov't subsidized?
Second--with SouthWorst...they have been driving the yields down on many routes..thus forcing the majors to drop fares, and cut back on expenses, such as meals. This may not directly affect some domestic routes, but when the majors compete head-to-head with SW, they MUST cut back wherever possible. On most trans-con flights, you will always get two meals, EVEN IN ECONOMY. (at least on UA) ***THe airlines are here to provide a service, which is to get you from point A to point B safely. Nothing else. Food service (what little there is on some flights) should be considered a luxury.***

fly777ual

FLY UNITED FIRST CLASS!!!


User currently offlineJplenny From United States of America, joined Nov 1999, 129 posts, RR: 0
Reply 11, posted (15 years 4 months 1 week 6 days 19 hours ago) and read 1065 times:

Helo Luke,

I've flown within the US quite a bit. Like I said before obviosuly my standards are different. I don't expect to have a meal on a flight less than 2 hours. It would be nice, but every little thing you add increases the ticket price.

You won't see meals or headsets or personal videos in Japan either. Last time I remeber having a meal on a domestic flight less than 2 hours was on a Lufthansa flight, they had "grab-bags" on a cart in the waiting area for the flight. I did get a headset on a JAS flight to Tokyo once, but all they were showing was advertisements for places you could go on JAS. So, in essance it was a 35 minute JAS commerial.

Not much I can say about the iteriors of the aircraft. To me, an airline's choice of interior color scheme does not equate to bad service. I'll agree that I the inside color scheme of some of the aircraft look terrible, but that's not just limited to the US either. JAS and JAL have some pretty aweones as well. I was on a JAL 747 with green, blue, and red seats intermixed throughout the cabin on a recent flight form Osaka KIX to Tokyo Haneda

I'm not saying that the things you want are indicative of better service, they are indeed signs of better service. I'm just pointing out that it's not only in the US. It happens in Japan as well, in a country known for service.






Luke wrote:
-------------------------------
WEll its seems some agree with me. Others don't. I am guessing those that do not have not tried the kind of service i am talking about.

As for the comments about Japanese service, i suspect the price goes into the very high overheads Japanese carriers have, such as very high landing fees, and things such as leasing office space in cities like tokyo. I have a friend who live in Hokkiado, and he says that Japanese service is better on JAS, but, they have a bit of a strange style to their service and their network is not good for mainland japanese.



User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Reply 12, posted (15 years 4 months 1 week 6 days 13 hours ago) and read 1065 times:

It is good to here of the improvements American is making. I agree with you all that such little extras are not needed, and many of you may be happy without them, but, what can i say - i enjoy them.

I enjoy great service! And, i will always seek it. I don't hink it should be limmited to long haul international trips. Lets keep air travel high quality - we don't want planes being described as glorified buses. I am not saying kill southwest, I am saying, well, if you want know frills, SW is there, if you want service, lets do it well. I will admitt thought, i have been looking at the financial stats of a few of the majors, and i can see now that maybe it would be very difficult for any single carrier to take the lead, push up prices a little and give us all those little extras that make the difference between a good flight and a bad one. It would require a lot of guts.

As for the comments about Qantas and Air New Zealand being goverment subisdised - the are both private companies with no government interests and have been for quite some time now. So nobody can say that they can afford to offer certain things because the government subsidised them. In fact, Qantas just posted last half financial year a record AUD$300 million.
I think they could improve their long haul a little bit, but its basically okay.

I remember reading something wrote by the chairman of JAL, and, he said that in this part of the world 'asia pacific region" good service was no longer enough. With the improvements made by SQ and CX, anything less than supurb service is considered unacceptable by the traveling public.

WEll, i don't know, but i hope things improve in the US. It seems like american is trying. I know its possible because i see it here on a daily basis. But then, as always we have the question of price. So, how much do the majors charge for a 2 hour flight in the US, bought about 3 weeks in advance. Is it even close to the approx US$240 i pay here for great domestic service? If it is far cheaper, well then, they are doing there job well, but, if it is similar, maybe there are a couple of things you can look at in the way of improvements. the single biggest problem with all of this is brand loyalty. We all have a favourites and wouldn't really want to run them down.
So, next time your onboard, i wish you a pleasent flight!


User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Reply 13, posted (15 years 4 months 1 week 6 days 13 hours ago) and read 1066 times:

It is good to here of the improvements American is making. I agree with you all that such little extras are not needed, and many of you may be happy without them, but, what can i say - i enjoy them.

I enjoy great service! And, i will always seek it. I don't think it should be limmited to long haul international trips. Lets keep air travel high quality - we don't want planes being described as glorified buses. I am not saying kill southwest, I am saying, well, if you want know frills, SW is there, if you want service, lets do it well. I will admitt thought, i have been looking at the financial stats of a few of the majors, and i can see now that maybe it would be very difficult for any single carrier to take the lead, push up prices a little and give us all those little extras that make the difference between a good flight and a bad one. It would require a lot of guts.

As for the comments about Qantas and Air New Zealand being goverment subisdised - the are both private companies with no government interests and have been for quite some time now. So nobody can say that they can afford to offer certain things because the government subsidised them. In fact, Qantas just posted last half financial year a record AUD$300 million.
I think they could improve their long haul a little bit, but its basically okay.

I remember reading something wrote by the chairman of JAL, and, he said that in this part of the world 'asia pacific region" good service was no longer enough. With the improvements made by SQ and CX, anything less than supurb service is considered unacceptable by the traveling public.

WEll, i don't know, but i hope things improve in the US. It seems like american is trying. I know its possible because i see it here on a daily basis. But then, as always we have the question of price. So, how much do the majors charge for a 2 hour flight in the US, bought about 3 weeks in advance. Is it even close to the approx US$240 i pay here for great domestic service? If it is far cheaper, well then, they are doing there job well, but, if it is similar, maybe there are a couple of things you can look at in the way of improvements. the single biggest problem with all of this is brand loyalty. We all have our favourites and wouldn't really want to run them down.
So, next time your onboard, i wish you a pleasent flight!


User currently offlinePurdue Cadet From , joined Dec 1969, posts, RR:
Reply 14, posted (15 years 4 months 1 week 6 days ago) and read 1065 times:

Don't get me wrong- I like the luxuriou extras too... that's why I upgrade to First, Business, or Premium First when I can. In coach, though, I think people expect too much. Surveys in the US have shown that price is, by and large, the most important factor for people choosing an airline. You can only expect so much when you're buying the cheapest brand product you can find.

By the way- fares for DFW-ORD, which is about 2 hrs each way, run about $230 r/t ( I just looked on Travelocity). That's close to the $240 you mentioned, but there may be other considerations to think of, such as PFC's, taxes, and the cost of operation in two different countries. How do those compare?


User currently offlineLuke From United Kingdom, joined Apr 2005, 181 posts, RR: 0
Reply 15, posted (15 years 4 months 1 week 5 days 13 hours ago) and read 1065 times:

I got the price wrong. The fare that i normally take is about US$240, (AUD @360). That is the 21 day advance purchase ticket. Most people spend just under double that though, as they do not book in advance that far. most would spend about AUD $500, which is about US $360-370. This is a fair bit more expensive, and given that, survice levels should be higher. It makes sence, there are a lot of things you can do for over an extra hundred dollars.



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