ElAlto From Netherlands, joined Apr 2004, 17 posts, RR: 0 Reply 2, posted (9 years 6 months 5 days ago) and read 2161 times:
Flew KLM longhaul AMS-HKG and thought they were fine, but lately you hear a lot of mixed opinions. It seems that KLM has a problem to keep their service consistent.
Personally I have yet to experience a bad KLM flight. Regarding the crew, I found them to be very friendly and helpful. However, don't expect the 'fake' smiles that you get on Asian carriers. I think this has to do with different attitudes towards customer service here in Holland (and the rest of Europe). KLM doesn't have PTV on their 747's, so that might be a negative point for a long flight, but the movies on the screens I found to be quite nice, so no complaint about that!
Econojetter From Malaysia, joined May 2001, 430 posts, RR: 5 Reply 3, posted (9 years 6 months 4 days 20 hours ago) and read 2051 times:
The KL807/808 flights are usually operated with the combis.
I did one roundtrip 2-3 years ago and the impression I get is that the service product has not changed much since then. Generally a pleasant flight (light blue cabin, cabin crew and catering pretty OK), IFE includes audio channels and main screen video (i.e. no individual screens). All B744/74M seats should have (small) adjustable headrests by now. Legroom not generous and seat recline limited accordingly, but I've experienced worse Economy cabin comfort. I think I posted a trip report in that forum (in the archives now if it is still around).