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Jestar A320's Off To A Bad Start  
User currently offlineTrevD From United States of America, joined Jun 2004, 327 posts, RR: 3
Posted (9 years 10 months 2 weeks 3 days 13 hours ago) and read 4748 times:

Doesn't sound like the way they wanted to start out.... Just usually teething problems which will get sorted out.

Headline Long wait for Jetstar passengers
Date June 8th, 2004
Source The Mercury

Long wait for Jetstar passengers

ANGRY Jetstar travellers criticised the discount airline yesterday for its handling of a 4 1/2 hour delay for their flight from Hobart.

The Melbourne flight was delayed from 10am until about 2.30pm because of an equipment breakdown.

About 100 people waited in the departure lounge while a part was flown from Melbourne to repair the master display unit in the cockpit.

Passengers complained of a lack of information about the delay from the fledgling budget carrier.

For Rob and Georgia Kruimink, of Grove, the time spent waiting meant they could not spend the day with their son in Melbourne.

"It is dreadful," Mr Kruimink said.

"We were going over today to have the day with him because he works tomorrow.

"We have just had to sit the whole time and wait."

They had been waiting since 8.30am.

They said that the situation was not frequently updated and they did not know when the flight would depart.

Paul and Tara Gilchrist, of Melbourne, said it was the second Jetstar flight they had been on which had been delayed.

They were heading home after a weekend camping in Tasmania.

Mrs Gilchrist said they were not even offered a drink while they were waiting.

"I guess you get what you pay for," she said.

Tony Hale, of Hobart, was another traveller frustrated by the long delay.

"It's their second week of operation and they've got a jet that doesn't work," he said.

"It's outrageous and is the first and last time I will fly with them."

Jetstar manager of corporate relations Simon Westerway said a master display unit had to be replaced in the cockpit of the plane.

"It is very unfortunate but these things happen," he said.

"We regret any inconvenience to any passengers."

He said the aircraft were normally very reliable and it was the first disruption to its services in Tasmania.

Other Jetstar flights left Hobart as normal yesterday but could not accommodate the waiting passengers because they were already full.

Yesterday's incident was the latest problem for Jetstar since it started service to Tasmania on April 25.

The carrier has been criticised for its strict 30-minute check-in rule in which passengers lose their booking if they are not in the check-in line at least 30 minutes before departure.

There have also been concerns about flight scheduling to the state.




24 replies: All unread, jump to last
 
User currently offlineSjoerd From Belgium, joined Aug 2003, 361 posts, RR: 0
Reply 1, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 4657 times:

Wasn't the equipment a B717 ? The A320's haven't been delivered yet right ?


Flanders + Wallonnia + Brussels = the UNITED STATES of BELGIUM
User currently offlineScorpio From Belgium, joined Oct 2001, 4981 posts, RR: 44
Reply 2, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 4635 times:

Where exactly in this article does it say the plane involved was an A320?

User currently offlineAndrew From Singapore, joined Dec 1999, 369 posts, RR: 1
Reply 3, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 4621 times:

I work at Airbus, and we are only handing over the first A320 at a ceremony in Toulouse on 15 June, so it must have been a B717 that went tech.

Andrew


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 10 months 2 weeks 3 days 12 hours ago) and read 4597 times:

This is exactly the problem with a LCC-within-an-airline. Because Jetthing as part of QF, people expect the same levels of service and disruption recovery that you'd get with QF, and are absolutely not prepared to put up with anything less, regardless of how little they paid for their ticket.

User currently offlineANstar From United Kingdom, joined Nov 2003, 5080 posts, RR: 6
Reply 5, posted (9 years 10 months 2 weeks 3 days 7 hours ago) and read 4453 times:

It would of been a B717. As mentioned above, Jetstar don't currently have any A320's in their fleet.

So post should read: Jetstar 717's off to a bad start  Smile


User currently offlineKL911 From Ireland, joined Jul 2003, 5085 posts, RR: 12
Reply 6, posted (9 years 10 months 2 weeks 3 days 7 hours ago) and read 4433 times:

I don't get those persons........ You pay a very low fare, and expect drink and food vouchers in case of a delay? haha..... keep dreaming. I love LCC's because I go from A to B for a very low fare, and I bring my own food.

Those LCC passengers have to click on a box, saying that they read and understood the conditions before the reservation is made. Which they never do, but that's their own fault. Just stop complaining when something goes wrong.

In 2 weeks I will fly from Marseille to Zurich and back for 50 euro's incl tax with Helvetic. If I get stuck in Zurich I know it's my own problem, and I have to calculate that ......



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineSolnabo From Sweden, joined Jan 2008, 847 posts, RR: 2
Reply 7, posted (9 years 10 months 2 weeks 3 days 5 hours ago) and read 4298 times:

Those JetStar 717´s, are the X Qantas Link??
Thx/Mike



Airbus SAS - Love them both
User currently offlineNz1 From New Zealand, joined May 2004, 2238 posts, RR: 26
Reply 8, posted (9 years 10 months 2 weeks 3 days 5 hours ago) and read 4291 times:
AIRLINERS.NET CREW
FORUM MODERATOR

It was DEFINITELY a 717. They are the same old dogs that Impulse/Alliance/QF Link were using.

Regards
NZ1


User currently offlineTrevD From United States of America, joined Jun 2004, 327 posts, RR: 3
Reply 9, posted (9 years 10 months 2 weeks 3 days 4 hours ago) and read 4250 times:

Asked my sources in Australia to confirm and they did come back and confirm they got it wrong - and that the airplane was indeed a 717.

No intent to slander... seems there is a concern about spares and ground support for the A320 and that the lack thereof will cause many of these such events.


User currently offlineTerminal688 From Australia, joined Jun 2004, 87 posts, RR: 0
Reply 10, posted (9 years 10 months 2 weeks 3 days 4 hours ago) and read 4219 times:

My point of view about Jetstar well its new and all but it dosnt apeal me that much about this airline because it does not take me to SYD from BNE and about Melbourne airport this plane dosnt go there it goes to AVALON ?
kinder far tho...
i would stick with Qantas and the rest of the available airlines.
Until Jetstar upgrades its own routes then im sure people would do more traveling with them.
cheers


User currently offlineAlitalia7e7 From Australia, joined Mar 2004, 185 posts, RR: 4
Reply 11, posted (9 years 10 months 2 weeks 3 days 4 hours ago) and read 4181 times:

Jetstar will not succeed in Australia, waste of time and QF investment. Passengers are complaining and Virgin Blue started off fine! The plane was definately a 717. A320's have not touched Australian soil yet.

User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 12, posted (9 years 10 months 2 weeks 3 days 4 hours ago) and read 4178 times:

I think it does not matter whether the airline is a LCC or not...

If your flights are delayed for more than four hours (or you get into the your destination within four hours of your original schedule) due to reasons other than weather, you are entitled to a food voucher and a phone card...

An airline ticket is to bring you from Point A to Point B within a time frame... if it is due to problems with the airlines and they cannot accomplish that contract, it should provide some common sense compensations to passengers for their inconviences, either they are full fare airlines or LCC. That is more like a common courtesy... and they are not demanding a full refund of the tickets... they just want a quick bite and to call home...

But for Jetstar, this is bad press and is not good news.

Carfield


User currently offlineN754PR From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 10 months 2 weeks 3 days 3 hours ago) and read 4175 times:

TrevD, your topic never mentioned anything about aircraft type so I assume it was you that jumped to the A320 conclusion in the title.

User currently offlineTerminal688 From Australia, joined Jun 2004, 87 posts, RR: 0
Reply 14, posted (9 years 10 months 2 weeks 3 days 3 hours ago) and read 4162 times:

thats true Carfield
I mean after all what they should have done before is that greate a new airline that is not part of Qantas link. why have 2 different airlines in the same company for where Qantas are doing a fantastic job?

Recently there was suppose to bring a new own airline call OZJET australia sometime in Nov 2004' One gentleman said they have cancil it since Jetstar took over the skys.. and allready Jetstar are havin some technical proplems there when they only jetstar are brand new since a month ago..
after all every airline has some delays.. in 1997 i was in spain ( madrid International airport) and that it was pack. and i had to head to Valencia city witch is about 2 hours flight. i came by qantas.. once i landed in Madrid i had to wait 1hour for a different airline call IBERIA. the spannish airline. then there was a delay of upto 10hours.... 10h that i got frustrated and not abble to phone the person who was suppose to pick me up in valencia with so much hassle.. after all every airline is like this either because the runway is foggie or snow elswhere.
cheers  Big grin


User currently offlineMiami1 From Australia, joined Feb 2001, 706 posts, RR: 0
Reply 15, posted (9 years 10 months 2 weeks 3 days 1 hour ago) and read 4070 times:

Alitalia -
Virgin had its fair share of problems on start up too. All airlines have equipment failure now and again. Infact dispatch rates for the 717 were great when they were part of the QF on time performance data.

The anti-Jetstar sentiment hype by the media will go away when they have something important to report.

Jetstar is doing very well with EXCELLENT load factors across all routes. Last I checked average load was higher than Virgin's on the routes they share. Not to mention they have the world record for the number of daily visits to it's website and the number of bookings in the first few days.

Terminal668 -
In MEL Jetstar has 5 flights a day that leave from Avalon. The rest leave from Tullamarine.

NZ1 -
Allliance use F100s and they still have their originals. All the JQ 717s came from Impulse/QFLink (6 were ex-TWA).

TrevD -
JQ are setting up to have containerised cargo on their 320s to simplify transits and make for shorter turn arounds. They are investing alot of money into ground support for their new a/c.


User currently offlineJetblast737 From Australia, joined Sep 2003, 60 posts, RR: 0
Reply 16, posted (9 years 10 months 2 weeks 3 days ago) and read 4003 times:

One would imagine Jetstar would have high load factors,when they sold their first 100 thousand tickets for $29 bucks.

jetblast737


User currently offlineClassicLover From Ireland, joined Mar 2004, 4602 posts, RR: 24
Reply 17, posted (9 years 10 months 2 weeks 3 days ago) and read 3973 times:

Yes, but they didn't allocate each seat on the flight at that price! In addition to that, Virgin Blue offered 200,000 tickets at the same price in response, and no-one is complaining about them.

As is usual in Australia, the media will focus on the new carrier and all events with it, until they get tired of it and move on.

I've flown Jetstar and it was very good. I did a trip report on here as well. Saying the airline is going to fail is total crap if you ask me.

Trent.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineTerminal688 From Australia, joined Jun 2004, 87 posts, RR: 0
Reply 18, posted (9 years 10 months 2 weeks 2 days 23 hours ago) and read 3955 times:

thanks for that Miami1
well i still dont wouldnt bother going with Jestar.. after all if i did would they give points for these who are Frequent flyer award card holders?

Not too sure if Virgin blue has this deal with frequen flyer points.. i havnt fly with them as yet but willing too..

after all everwhere u travel back and forward there will be some delays or councils because maintaincese and all.

hope jetstar does its great fly and that hopefully they would have more routes that would at least take passangers from Brisbane domestic airport to such a place like Sydney domestic airport and melb.. rather then going far to get back into the city.
cheers


User currently offlineJetblast737 From Australia, joined Sep 2003, 60 posts, RR: 0
Reply 19, posted (9 years 10 months 2 weeks 2 days 23 hours ago) and read 3949 times:

I would be very surprised to see the A320 containerised the majority of airports Jetstar will eventually be flying don't have the required equipment in place now with Qantas flying there,and with most of the ground handling is being done by contracted agents.VB 737-800s with full pax and 240bags as well as cargo still manage a turnaround of 30mins.From what I have heard Jetstar are not going to be carrying cargo.

jetblast737


User currently offlineAirSean From Australia, joined Apr 2004, 76 posts, RR: 0
Reply 20, posted (9 years 10 months 2 weeks 2 days 22 hours ago) and read 3788 times:

another case of passengers wanting champagne on a beer budget. in that article a passenger did comment "you get what you pay for" which is exactly right.

this is a low cost airline, they provide friendly but min service. no ff points, no lounges, no meals provided, delays do happen they shouldn't be obliged to provide food/drink vouchers.

If pax want all this they should fly QF and a higher priced ticket.

[Edited 2004-06-10 07:24:33]


Work out what you don't do well and don't do it!
User currently offlineAirplaneBoy From United States of America, joined May 2004, 548 posts, RR: 10
Reply 21, posted (9 years 10 months 2 weeks 2 days 21 hours ago) and read 3660 times:

--Miami1 said--

"Jetstar is doing very well with EXCELLENT load factors across all routes. Last I checked average load was higher than Virgin's on the routes they share. Not to mention they have the world record for the number of daily visits to it's website and the number of bookings in the first few days."

I do not have access to confirm this information, but even if Jetstar's load factors were higher than those of VirginBlue, wouldn't one still have to consider the actual average amount of passengers being carried? Remember, Jetstar operates Boeing 717's...VirginBlue operates much larger Boeing 737-700's and 737-800's.

Although it's a play with numbers, a 75 percent load factor on a 738 for Virgin would still be a larger number passengers than an 80 percent load factor for a Jetstar 717.

Travis/LAX  Smile

Just my opinion though.  Laugh out loud

Happy flying to everyone down under!  Smile


User currently offlineCascade07 From Australia, joined Jun 2004, 13 posts, RR: 0
Reply 22, posted (9 years 10 months 2 weeks 2 days 21 hours ago) and read 3533 times:

I flew with Jetstar over the weekend and thought they were fantastic, $60 return to MEL from HBA was too good to pass up. Sure, the seats were a little cramped, but my 14 month old son and I managed to survive with no problems (no we weren't on that particular flight, we came back on the Sunday night). The staff were friendly and very helpful, the aircraft (which was a B717-200) was clean, we left HBA on time and even arrived at Tullamarine 5 minutes early - ditto for the return trip.....what more can you ask for??

From my understanding, for a technical problem that was outside Jetstar's control, all they were guilty of was maybe a bit of a lack of communication with their passengers. Okay, maybe at least a coffee and a bite to eat would have been nice to provide to waiting passengers, but as stated in an number of posts I have read: "You get what you pay for". They are a LCC where every dollar counts.

A lack of communication with passengers whose flight has been delayed does not make Jetstar unique from other airlines around the world either, I could name a dozen or so that I have had bad experiences with when it comes to delayed flights.....a number of them well established, big name carriers.

In terms of will Jetstar survive, history probably dictates no. But you have got to admit it has got the industry talking AND domestic airfares are getting cheaper (without getting into the Avalon v Tullamarine debate) which has got to be good for everyone. Smile

I for one, hope they make a success of it.

 Big thumbs up




User currently offlineJasper711 From Australia, joined Jun 2004, 19 posts, RR: 0
Reply 23, posted (9 years 10 months 2 weeks 2 days 20 hours ago) and read 3501 times:

Jetstar will serve it's purpose. It again opens up cheap air travel to those who otherwise couldn't afford it,b/c whilst our air travel is cheaper than it once was, it isn't all that cheap when comparing us with the rest of the world.. Whether it's successful depends on whether people use the service.

It serves 3 main purposes:

(1) Brand Awareness: QF vs DJ. Full service vs low cost. Strategically it seems a pretty good move. If Qantas loyal, you can fly Jetstar if it suits your needs. You can use your QF frequent flyer points at a time that suits you. This helps to erode DJ market share, which has no doubt hurt QF. The other thing is that the Jetstar Brand allows Qantas to divorce itself from negative press under the "we established a different airline" clause. "We may own it but....." Most people forget that QF owns Australian Airlines.

(2) Fleet renewal and future pricing: The future Aibus aircraft will be easily transferrable to the QF or Australian fleet whenever required. It was a good way for QF to get some new, cheaper capital which forces Boeing look at its pricing to Qantas.

(3)Pilot Relations: I can see the thought process now. Get a new manufacturers product. You want to fly these planes Mr Pilot then you will do it cheaply. We transfer the Airbus to Qantas, you go with it, making QF flights cheaper to run. It also gives the company access to former Ansett pilots who are either still out of work or overseas looking for a chance to come home. Pretty sound labour policy/cost reduction strategy.

Negative press won't help, but if you need to get cheaply from A to B on a plane, then Jetstar can.


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 10 months 2 weeks 2 days 13 hours ago) and read 2513 times:

Re: You can use your QF frequent flyer points at a time that suits you.

AFAIK you can't actually acrue QF FQTV miles on Jetstar though, so loyalty to QF is worth zip. Jetstar will be flying a bunch of redemption freeloaders, but no paying pax.


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