JGPH1A From , joined Dec 1969, posts, RR: Reply 4, posted (9 years 6 months 1 week 1 day 3 hours ago) and read 4244 times:
This is exactly the problem with a LCC-within-an-airline. Because Jetthing as part of QF, people expect the same levels of service and disruption recovery that you'd get with QF, and are absolutely not prepared to put up with anything less, regardless of how little they paid for their ticket.
KL911 From Ireland, joined Jul 2003, 5065 posts, RR: 13 Reply 6, posted (9 years 6 months 1 week 23 hours ago) and read 4080 times:
I don't get those persons........ You pay a very low fare, and expect drink and food vouchers in case of a delay? haha..... keep dreaming. I love LCC's because I go from A to B for a very low fare, and I bring my own food.
Those LCC passengers have to click on a box, saying that they read and understood the conditions before the reservation is made. Which they never do, but that's their own fault. Just stop complaining when something goes wrong.
In 2 weeks I will fly from Marseille to Zurich and back for 50 euro's incl tax with Helvetic. If I get stuck in Zurich I know it's my own problem, and I have to calculate that ......
Terminal688 From Australia, joined Jun 2004, 87 posts, RR: 0 Reply 10, posted (9 years 6 months 1 week 20 hours ago) and read 3866 times:
My point of view about Jetstar well its new and all but it dosnt apeal me that much about this airline because it does not take me to SYD from BNE and about Melbourne airport this plane dosnt go there it goes to AVALON ?
kinder far tho...
i would stick with Qantas and the rest of the available airlines.
Until Jetstar upgrades its own routes then im sure people would do more traveling with them.
Alitalia7e7 From Australia, joined Mar 2004, 185 posts, RR: 4 Reply 11, posted (9 years 6 months 1 week 19 hours ago) and read 3828 times:
Jetstar will not succeed in Australia, waste of time and QF investment. Passengers are complaining and Virgin Blue started off fine! The plane was definately a 717. A320's have not touched Australian soil yet.
Carfield From United States of America, joined Dec 2003, 1803 posts, RR: 9 Reply 12, posted (9 years 6 months 1 week 19 hours ago) and read 3825 times:
I think it does not matter whether the airline is a LCC or not...
If your flights are delayed for more than four hours (or you get into the your destination within four hours of your original schedule) due to reasons other than weather, you are entitled to a food voucher and a phone card...
An airline ticket is to bring you from Point A to Point B within a time frame... if it is due to problems with the airlines and they cannot accomplish that contract, it should provide some common sense compensations to passengers for their inconviences, either they are full fare airlines or LCC. That is more like a common courtesy... and they are not demanding a full refund of the tickets... they just want a quick bite and to call home...
But for Jetstar, this is bad press and is not good news.
Terminal688 From Australia, joined Jun 2004, 87 posts, RR: 0 Reply 14, posted (9 years 6 months 1 week 19 hours ago) and read 3809 times:
thats true Carfield
I mean after all what they should have done before is that greate a new airline that is not part of Qantas link. why have 2 different airlines in the same company for where Qantas are doing a fantastic job?
Recently there was suppose to bring a new own airline call OZJET australia sometime in Nov 2004' One gentleman said they have cancil it since Jetstar took over the skys.. and allready Jetstar are havin some technical proplems there when they only jetstar are brand new since a month ago..
after all every airline has some delays.. in 1997 i was in spain ( madrid International airport) and that it was pack. and i had to head to Valencia city witch is about 2 hours flight. i came by qantas.. once i landed in Madrid i had to wait 1hour for a different airline call IBERIA. the spannish airline. then there was a delay of upto 10hours.... 10h that i got frustrated and not abble to phone the person who was suppose to pick me up in valencia with so much hassle.. after all every airline is like this either because the runway is foggie or snow elswhere.
Miami1 From Australia, joined Feb 2001, 706 posts, RR: 0 Reply 15, posted (9 years 6 months 1 week 17 hours ago) and read 3717 times:
Virgin had its fair share of problems on start up too. All airlines have equipment failure now and again. Infact dispatch rates for the 717 were great when they were part of the QF on time performance data.
The anti-Jetstar sentiment hype by the media will go away when they have something important to report.
Jetstar is doing very well with EXCELLENT load factors across all routes. Last I checked average load was higher than Virgin's on the routes they share. Not to mention they have the world record for the number of daily visits to it's website and the number of bookings in the first few days.
In MEL Jetstar has 5 flights a day that leave from Avalon. The rest leave from Tullamarine.
Allliance use F100s and they still have their originals. All the JQ 717s came from Impulse/QFLink (6 were ex-TWA).
JQ are setting up to have containerised cargo on their 320s to simplify transits and make for shorter turn arounds. They are investing alot of money into ground support for their new a/c.
Terminal688 From Australia, joined Jun 2004, 87 posts, RR: 0 Reply 18, posted (9 years 6 months 1 week 15 hours ago) and read 3602 times:
thanks for that Miami1
well i still dont wouldnt bother going with Jestar.. after all if i did would they give points for these who are Frequent flyer award card holders?
Not too sure if Virgin blue has this deal with frequen flyer points.. i havnt fly with them as yet but willing too..
after all everwhere u travel back and forward there will be some delays or councils because maintaincese and all.
hope jetstar does its great fly and that hopefully they would have more routes that would at least take passangers from Brisbane domestic airport to such a place like Sydney domestic airport and melb.. rather then going far to get back into the city.
Jetblast737 From Australia, joined Sep 2003, 60 posts, RR: 0 Reply 19, posted (9 years 6 months 1 week 15 hours ago) and read 3596 times:
I would be very surprised to see the A320 containerised the majority of airports Jetstar will eventually be flying don't have the required equipment in place now with Qantas flying there,and with most of the ground handling is being done by contracted agents.VB 737-800s with full pax and 240bags as well as cargo still manage a turnaround of 30mins.From what I have heard Jetstar are not going to be carrying cargo.
AirplaneBoy From United States of America, joined May 2004, 548 posts, RR: 10 Reply 21, posted (9 years 6 months 1 week 13 hours ago) and read 3307 times:
"Jetstar is doing very well with EXCELLENT load factors across all routes. Last I checked average load was higher than Virgin's on the routes they share. Not to mention they have the world record for the number of daily visits to it's website and the number of bookings in the first few days."
I do not have access to confirm this information, but even if Jetstar's load factors were higher than those of VirginBlue, wouldn't one still have to consider the actual average amount of passengers being carried? Remember, Jetstar operates Boeing 717's...VirginBlue operates much larger Boeing 737-700's and 737-800's.
Although it's a play with numbers, a 75 percent load factor on a 738 for Virgin would still be a larger number passengers than an 80 percent load factor for a Jetstar 717.
Cascade07 From Australia, joined Jun 2004, 13 posts, RR: 0 Reply 22, posted (9 years 6 months 1 week 12 hours ago) and read 3180 times:
I flew with Jetstar over the weekend and thought they were fantastic, $60 return to MEL from HBA was too good to pass up. Sure, the seats were a little cramped, but my 14 month old son and I managed to survive with no problems (no we weren't on that particular flight, we came back on the Sunday night). The staff were friendly and very helpful, the aircraft (which was a B717-200) was clean, we left HBA on time and even arrived at Tullamarine 5 minutes early - ditto for the return trip.....what more can you ask for??
From my understanding, for a technical problem that was outside Jetstar's control, all they were guilty of was maybe a bit of a lack of communication with their passengers. Okay, maybe at least a coffee and a bite to eat would have been nice to provide to waiting passengers, but as stated in an number of posts I have read: "You get what you pay for". They are a LCC where every dollar counts.
A lack of communication with passengers whose flight has been delayed does not make Jetstar unique from other airlines around the world either, I could name a dozen or so that I have had bad experiences with when it comes to delayed flights.....a number of them well established, big name carriers.
In terms of will Jetstar survive, history probably dictates no. But you have got to admit it has got the industry talking AND domestic airfares are getting cheaper (without getting into the Avalon v Tullamarine debate) which has got to be good for everyone.
Jasper711 From Australia, joined Jun 2004, 19 posts, RR: 0 Reply 23, posted (9 years 6 months 1 week 12 hours ago) and read 3148 times:
Jetstar will serve it's purpose. It again opens up cheap air travel to those who otherwise couldn't afford it,b/c whilst our air travel is cheaper than it once was, it isn't all that cheap when comparing us with the rest of the world.. Whether it's successful depends on whether people use the service.
It serves 3 main purposes:
(1) Brand Awareness: QF vs DJ. Full service vs low cost. Strategically it seems a pretty good move. If Qantas loyal, you can fly Jetstar if it suits your needs. You can use your QF frequent flyer points at a time that suits you. This helps to erode DJ market share, which has no doubt hurt QF. The other thing is that the Jetstar Brand allows Qantas to divorce itself from negative press under the "we established a different airline" clause. "We may own it but....." Most people forget that QF owns Australian Airlines.
(2) Fleet renewal and future pricing: The future Aibus aircraft will be easily transferrable to the QF or Australian fleet whenever required. It was a good way for QF to get some new, cheaper capital which forces Boeing look at its pricing to Qantas.
(3)Pilot Relations: I can see the thought process now. Get a new manufacturers product. You want to fly these planes Mr Pilot then you will do it cheaply. We transfer the Airbus to Qantas, you go with it, making QF flights cheaper to run. It also gives the company access to former Ansett pilots who are either still out of work or overseas looking for a chance to come home. Pretty sound labour policy/cost reduction strategy.
Negative press won't help, but if you need to get cheaply from A to B on a plane, then Jetstar can.