Dtwclipper From , joined Dec 1969, posts, RR: Posted (9 years 10 months 6 days 15 hours ago) and read 3230 times:
I was scheduled on NW 1886 from DTWto CVG this morning. Well, at about 1:45 A.M. the phone rings and an automated voice told me that my flight had been cancelled due to a Mechanical problem and I was rebooked on 3403.
Ok, it was 1:45 in the morning but it saved me from getting up at 5 AM just to get to DTW and sit around, I may have been disturbed in the middle of the night, but I got to sleep a little later, and I still made my meeting.
Now this is A+++++ service!
I am sure the other legacy carriers offer this, but I can't image the LCC's caring about their pax.
Canadi>nBoy From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 10 months 6 days 14 hours ago) and read 3028 times:
I was in SFO last year, and checked-in at AA for my return flight home, only to be told my SFO-ORD portion to YYZ was cancelled due to snowstorms in the area. This was 1:30 p.m. for a 3:30 p.m. supposed departure. I was then
re-booked on a 7:30 p.m. (!) SFO-LAX flight, connecting on a 12 midnight redeye from LAX to YYZ.
The gist of this is when I returned home, AA left a phone message advising me of the flight change....on my HOME phone while I was in SFO. I had provided AA with my hotel contact number in SFO, but noooooooooo.......
*Sigh* Whaddya gonna do, eh?
Dinker225 From United States of America, joined Jan 2000, 1057 posts, RR: 19
Reply 8, posted (9 years 10 months 6 days 9 hours ago) and read 2691 times:
A few years ago I was flying from DLH-MSP-DEN. The DLH-MSP flight never made it in to DLH the night before due to lots of fog. NWA was kind enough to call my house at 1 AM in Colorado to tell whoever they thought would be there that it was cancelled. This didn't go over to well with my brother who was the only one at home at the time. Got to the check in desk to be told by the agent that a call was made to my house that I had been rebooked. Never occured to them that I was at the vacation destination and not my house.
Two rules in aviation, don't hit anything and don't run out of gas, cause if you run out of gas yer gonna hit something.
Contrails From United States of America, joined Oct 2000, 1829 posts, RR: 0
Reply 9, posted (9 years 10 months 6 days 9 hours ago) and read 2629 times:
A couple of weeks ago I got a call from AA's AAlert system, telling me my flight from DCA to DFW the next morning had been cancelled. I called reservations, and was told that it hadn't been cancelled. The agent was mystified about it. About an hour later I got a call from the AAlert system telling me my flight had been "reinstated". It all worked out, but I'm still wondering what happened.
N312RC From United States of America, joined Aug 2000, 2680 posts, RR: 17
Reply 10, posted (9 years 10 months 6 days 8 hours ago) and read 2600 times:
I signed up for that NWA text-message service. About 5 hours before departure (or some time), I start getting text messages with flight status' information (gates, delays, etc..), I find this very helpful.