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NW, A Wake Up Call  
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Posted (10 years 1 month 2 weeks 3 days 9 hours ago) and read 3243 times:

I was scheduled on NW 1886 from DTWto CVG this morning. Well, at about 1:45 A.M. the phone rings and an automated voice told me that my flight had been cancelled due to a Mechanical problem and I was rebooked on 3403.


Ok, it was 1:45 in the morning but it saved me from getting up at 5 AM just to get to DTW and sit around, I may have been disturbed in the middle of the night, but I got to sleep a little later, and I still made my meeting.

Now this is A+++++ service!

I am sure the other legacy carriers offer this, but I can't image the LCC's caring about their pax.

[Edited 2004-06-16 20:20:54]

11 replies: All unread, jump to last
 
User currently offline7E72004 From United States of America, joined Mar 2004, 3587 posts, RR: 2
Reply 1, posted (10 years 1 month 2 weeks 3 days 9 hours ago) and read 3214 times:

Northwest did that to me..although i received the call on my cell while waiting in line to check in *lol*


The next generation of aircraft is just around the corner!
User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 1 month 2 weeks 3 days 9 hours ago) and read 3205 times:

7E72004,

for 1886 this morning?

dtwclipper


User currently offline7E72004 From United States of America, joined Mar 2004, 3587 posts, RR: 2
Reply 3, posted (10 years 1 month 2 weeks 3 days 9 hours ago) and read 3189 times:

oh no..sorry...it was for a flight i took a few months ago... Smile


The next generation of aircraft is just around the corner!
User currently offlineJetjack74 From United States of America, joined Jul 2003, 7405 posts, RR: 50
Reply 4, posted (10 years 1 month 2 weeks 3 days 8 hours ago) and read 3104 times:
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NW does that to me a lot too. But i'm a flight attendant and from what I understand, it's common for us.


Made from jets!
User currently offlineCanadi>nBoy From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 1 month 2 weeks 3 days 8 hours ago) and read 3041 times:

I was in SFO last year, and checked-in at AA for my return flight home, only to be told my SFO-ORD portion to YYZ was cancelled due to snowstorms in the area. This was 1:30 p.m. for a 3:30 p.m. supposed departure. I was then
re-booked on a 7:30 p.m. (!) SFO-LAX flight, connecting on a 12 midnight redeye from LAX to YYZ.

The gist of this is when I returned home, AA left a phone message advising me of the flight change....on my HOME phone while I was in SFO. I had provided AA with my hotel contact number in SFO, but noooooooooo.......
*Sigh* Whaddya gonna do, eh?


User currently offlineGrrtvc From United States of America, joined Sep 2003, 275 posts, RR: 1
Reply 6, posted (10 years 1 month 2 weeks 3 days 7 hours ago) and read 2949 times:

I have to agree that this is great customer service but I have to disagree with this comment:

"I am sure the other legacy carriers offer this, but I can't image the LCC's caring about their pax."

I am an LCC employee and we personally call customers to let them know if there are lengthy delays or cancellations and rebook them accordingly.

Although I am an NWA fan, their not the only ones. Personally I would be surprised to see that legacy carriers provide this to there customers.


User currently offlineLeelaw From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 1 month 2 weeks 3 days 7 hours ago) and read 2925 times:

TZ (They're a LCC?) has called me a number of times with timely schedule updates.

User currently offlineDinker225 From United States of America, joined Jan 2000, 1059 posts, RR: 18
Reply 8, posted (10 years 1 month 2 weeks 3 days 3 hours ago) and read 2704 times:

A few years ago I was flying from DLH-MSP-DEN. The DLH-MSP flight never made it in to DLH the night before due to lots of fog. NWA was kind enough to call my house at 1 AM in Colorado to tell whoever they thought would be there that it was cancelled. This didn't go over to well with my brother who was the only one at home at the time. Got to the check in desk to be told by the agent that a call was made to my house that I had been rebooked. Never occured to them that I was at the vacation destination and not my house.

Dinker



Two rules in aviation, don't hit anything and don't run out of gas, cause if you run out of gas yer gonna hit something.
User currently offlineContrails From United States of America, joined Oct 2000, 1833 posts, RR: 0
Reply 9, posted (10 years 1 month 2 weeks 3 days 2 hours ago) and read 2642 times:

A couple of weeks ago I got a call from AA's AAlert system, telling me my flight from DCA to DFW the next morning had been cancelled. I called reservations, and was told that it hadn't been cancelled. The agent was mystified about it. About an hour later I got a call from the AAlert system telling me my flight had been "reinstated". It all worked out, but I'm still wondering what happened.




Flying Colors Forever!
User currently offlineN312RC From United States of America, joined Aug 2000, 2682 posts, RR: 16
Reply 10, posted (10 years 1 month 2 weeks 3 days 2 hours ago) and read 2613 times:

I signed up for that NWA text-message service. About 5 hours before departure (or some time), I start getting text messages with flight status' information (gates, delays, etc..), I find this very helpful.


Fly Delta's Big Jets!
User currently offlineJano From Slovakia, joined Jan 2004, 827 posts, RR: 4
Reply 11, posted (10 years 1 month 2 weeks 2 days 23 hours ago) and read 2417 times:

Those NWA text messages are very helpful!

Now, if they could send them to my secondary cell phone number, too, when I'm in EU flying KLM that would be fantastic!



The Widget Air Line :)
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