Itsjustme From United States of America, joined Apr 2004, 2831 posts, RR: 9 Posted (11 years 2 months 1 week 1 day 20 hours ago) and read 2151 times:
I apparently pulled a bonehead maneuver recently. I was in Detroit over the weekend (no, that wasn't the bonehead maneuver) and when I came home, I flew Continental from DTW to ONT (which had a 45 min. Lay over at IAH) and I checked my laptop with my other luggage. Continental lost my stuff for about 20 hours and when their courier delivered it to my home he commented on how lucky I was that I had gotten my laptop back. He said, "More times than not, when I deliver lost baggage to passenger's homes and they had checked a laptop, they get just an empty case back. The airline only covers the case, not the actual computer".
Does anyone know if the policy to not compensate a passenger should a laptop be lost or, more accurately stolen, is specific only to Continental or is this common to all major airlines? Needless to say, I was surprised by this and it was a lesson learned.
Jwenting From Netherlands, joined Apr 2001, 10213 posts, RR: 17
Reply 3, posted (11 years 2 months 1 week 1 day 17 hours ago) and read 2097 times:
Travel insurance is useless.
It typically does not cover damages that happen when the goods are not in your sight, which nicely excludes theft and damage occurring at airports between checkin and baggage reclaim.
Insurance companies, being the scumbags they are, will make use of any loophole they can find to not pay you even on a valid claim.
Asuflyer05 From United States of America, joined Feb 2004, 2373 posts, RR: 3
Reply 5, posted (11 years 2 months 1 week 1 day 12 hours ago) and read 2018 times:
I'm pretty sure HP/YV has a similar policy. Employees are told if they receive a checked/gate valet laptop bag to hand it back to the passenger to prevent damage.
I flew CO and checked my desktop as luggage. They told me point blank if it was not in Newark when I got there they were not going to pay for a replacement. It is their policy to not cover electronic equipment that is not in the original manufacturer's packaging.
Brick From United States of America, joined Aug 1999, 1623 posts, RR: 7
Reply 6, posted (11 years 2 months 1 week 1 day 12 hours ago) and read 1992 times:
I personally think this falls into the category of common sense... Continental's policy is "Continental will not accept liability for computers or computer related equipment when accepted as checked baggage. Small laptop computers may be considered as carry-on baggage."
BAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 10, posted (11 years 2 months 1 week 1 day 4 hours ago) and read 1948 times:
Don't be so sure that you will be covered by any insurance policy if you lose your laptop with your checked in baggage! Insurance companies will obviously try and enforce any clause to prevent them from paying out and they will consider you to be at fault if you put a valuable piece of equipment in the hold!
British Airways and no doubt ALL the other major airlines will not accept any responsibility for individual, particularly expensive items that are lost in the hold. Your travel insurance will cover you so that you can replace all your shirts, socks etc but I highly doubt that this will extend to laptops and probably even cameras, certain jewellery etc.