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Laptop Computers Not Covered If Stolen?  
User currently offlineItsjustme From United States of America, joined Apr 2004, 2808 posts, RR: 9
Posted (10 years 6 months 2 days 20 hours ago) and read 2023 times:

I apparently pulled a bonehead maneuver recently. I was in Detroit over the weekend (no, that wasn't the bonehead maneuver) and when I came home, I flew Continental from DTW to ONT (which had a 45 min. Lay over at IAH) and I checked my laptop with my other luggage. Continental lost my stuff for about 20 hours and when their courier delivered it to my home he commented on how lucky I was that I had gotten my laptop back. He said, "More times than not, when I deliver lost baggage to passenger's homes and they had checked a laptop, they get just an empty case back. The airline only covers the case, not the actual computer".

Does anyone know if the policy to not compensate a passenger should a laptop be lost or, more accurately stolen, is specific only to Continental or is this common to all major airlines? Needless to say, I was surprised by this and it was a lesson learned.

10 replies: All unread, jump to last
 
User currently offlineSailorOrion From Germany, joined Feb 2001, 2058 posts, RR: 6
Reply 1, posted (10 years 6 months 2 days 20 hours ago) and read 2013 times:

I'm not so sure about the 'stolen' part, but the luggage insurance you get on most (maybe all) airlines gives you $27-odd per kg of checked luggage.

SailorOrion


User currently offlineSteve6666 From United Kingdom, joined Sep 2003, 428 posts, RR: 0
Reply 2, posted (10 years 6 months 2 days 19 hours ago) and read 1983 times:

I wouldn't put a delicate piece of expensive electronic equipment in a suitcase to be thrown around by baggage handlers never mind the risk of theft.

If you are sad enough to read the IATA stuff they send with your ticket there is some derisory limit on airlines' liability for checked baggage. That's why you take out travel insurance.



eu nasci ha dez mil anos atras, e nao tem nada nesse mundo que eu nao saiba demais
User currently offlineJwenting From Netherlands, joined Apr 2001, 10213 posts, RR: 19
Reply 3, posted (10 years 6 months 2 days 18 hours ago) and read 1969 times:

Travel insurance is useless.
It typically does not cover damages that happen when the goods are not in your sight, which nicely excludes theft and damage occurring at airports between checkin and baggage reclaim.

Insurance companies, being the scumbags they are, will make use of any loophole they can find to not pay you even on a valid claim.



I wish I were flying
User currently offlineItsjustme From United States of America, joined Apr 2004, 2808 posts, RR: 9
Reply 4, posted (10 years 6 months 2 days 18 hours ago) and read 1958 times:

OK, OK, so a "bonehead" maneuver may have been somewhat of an understatement.

User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2373 posts, RR: 3
Reply 5, posted (10 years 6 months 2 days 13 hours ago) and read 1890 times:

I'm pretty sure HP/YV has a similar policy. Employees are told if they receive a checked/gate valet laptop bag to hand it back to the passenger to prevent damage.

I flew CO and checked my desktop as luggage. They told me point blank if it was not in Newark when I got there they were not going to pay for a replacement. It is their policy to not cover electronic equipment that is not in the original manufacturer's packaging.


User currently offlineBrick From United States of America, joined Aug 1999, 1589 posts, RR: 7
Reply 6, posted (10 years 6 months 2 days 12 hours ago) and read 1864 times:

I personally think this falls into the category of common sense... Continental's policy is "Continental will not accept liability for computers or computer related equipment when accepted as checked baggage. Small laptop computers may be considered as carry-on baggage."

http://www.continental.com/travel/policies/baggage/devices.asp?SID=CC2F132393F94A3DA833A0D8DCEE23B5

Same reason I don't stick $1000 cash in my checked luggage. It's widely known (as well as common sense) the airlines aren't responsible for high value or perishable items.

Mark



A noble spirit embiggens the smallest man...
User currently offlineGreg From United Kingdom, joined May 2005, 0 posts, RR: 0
Reply 7, posted (10 years 6 months 2 days 12 hours ago) and read 1855 times:

My homeowner's insurance covers mine for theft or loss.
You should review your policy.
Covers it wether in home, auto, or travelling.

Contact them...you'll probably be surprised your covered as well...


User currently offlineAviationwiz From United States of America, joined Apr 2004, 962 posts, RR: 4
Reply 8, posted (10 years 6 months 2 days 12 hours ago) and read 1835 times:

*NEVER* check a laptop, *ALWAYS* carry it with you onto the plane.


Proudly from the Home of the Red Tail.
User currently offlineMriya From United States of America, joined Apr 2004, 129 posts, RR: 0
Reply 9, posted (10 years 6 months 2 days 11 hours ago) and read 1826 times:

Also, make sure you back up EVERYTHING before you travel! Insurance can replace your laptop, but not the goodies on the hard drive.


Currently not active in aviation photography or this site. Thank you for your interest.
User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 10, posted (10 years 6 months 2 days 4 hours ago) and read 1820 times:

Don't be so sure that you will be covered by any insurance policy if you lose your laptop with your checked in baggage! Insurance companies will obviously try and enforce any clause to prevent them from paying out and they will consider you to be at fault if you put a valuable piece of equipment in the hold!

British Airways and no doubt ALL the other major airlines will not accept any responsibility for individual, particularly expensive items that are lost in the hold. Your travel insurance will cover you so that you can replace all your shirts, socks etc but I highly doubt that this will extend to laptops and probably even cameras, certain jewellery etc.

You need to take that stuff into the cabin!



I need to get laid
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