Wilco737 From Greenland, joined Jun 2004, 9320 posts, RR: 69
Reply 2, posted (11 years 10 months 2 weeks 3 days ago) and read 2118 times:
I worked as a Ramp Agent for some months! Lost baggage can be found again! This baggage tag has all the information on it! If this is parted from the luggage it is getting more difficult to get it back! It would help, if you have some kind of identification on it! Name tag or e piece of paper with your address in the baggage! Then they can inform you much easier...
Rduddji From Lesotho, joined Jun 2004, 1848 posts, RR: 2
Reply 3, posted (11 years 10 months 2 weeks 2 days 11 hours ago) and read 2041 times:
One of the many airline jobs I have held was as a Baggage Svc. Agent. 90% of missing bags come in on the next flight from that destination. Then it drops to about a 50% chance on each flight after that. Very few bags get lost forever. Even if the bag tags come off, your name should still be on the bag somewhere (hopefully you have nametags on it). After a day or so all unclaimed bags get entered into WorldTracer which is interconnected to all airlines, and it will spit out hits with possible open bag tracers.
It gets much more complicated, but by the time you read this you will likely have your bag.
Sometimes we don't realize the good times when we're in them
Canoecarrier From United States of America, joined Feb 2004, 2918 posts, RR: 13
Reply 4, posted (11 years 10 months 2 weeks 2 days 11 hours ago) and read 2033 times:
Airlines usually give themselves 5 days to find your bag before they start a settlement process. Likely, you have received it by now, but if not it is unlikely it will never be found. I did say unlikely, because I've seen bags end up on other carriers, flown to other countries, etc. if that happens, then it takes far more time to get your bag.
Probably the #1 reason for a bag never returning is that someone steals it. Since everyone on earth owns a BK 22, many people just assume that the bag that looks like theirs is theirs and take it home with them.
Acho From Mexico, joined Jan 2004, 340 posts, RR: 2
Reply 5, posted (11 years 10 months 2 weeks 2 days 10 hours ago) and read 2019 times:
One of my bags, which I've named "Jinx" was lost twice on the same trip. It was lost on the MEX-LHR-DUB flight. It was delivered one day later, at my hotel. Then I spent some days in London, then on the LGW-DUB return trip. The same bag was lost. Since I my trip was almost over, my bag was sent to Mexico. The bag arrived home a couple of days later, with Air France and AeroMar tags (note that all the flights were on BA).
Pualani From United States of America, joined exactly 12 years ago today! , 304 posts, RR: 5
Reply 7, posted (11 years 10 months 2 weeks 2 days 8 hours ago) and read 1980 times:
And then there are those bags that enter the "twilight zone". KLM/NW lost my bag (LAX-AMS) in 1998 and I still haven't gotten it back. This happened at the start of a month long vacation in Europe. KLM gave me a voucher for 250 guilders and I went shopping at the C&A. I eventually got a settlement check for $650 in 1999. I will never fly KLM or NW again.
Geoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 8, posted (11 years 10 months 2 weeks 23 hours ago) and read 1957 times:
Bags are randomly allocated to the baggage resale point in (is it?) Atlanta, GA. There all your baggage is auctioned off to the highest bidder. When an airline needs a bit more cash, it sends a few extra bags off to be sold, at a much higher price than the settlement value you receive.
LTBEWR From United States of America, joined Jan 2004, 13841 posts, RR: 17
Reply 9, posted (11 years 10 months 2 weeks 22 hours ago) and read 1926 times:
Everybody whom flies a couple of times a year with luggage somehow gets their checked luggage mishiped, significantly damaged, stolen or lost at least once in their life. One can reduce the risk of mis-ships by:
1) making sure at check in the direction tag has the correct airport reference code(s);
2) Make sure you have a rugged luggage tag with your name/address (also choose tags that have a flap over your name and address to keep out noisy people);
3) make sure you have a label on the inside of the luggage with your name, you home and maybe even your destination(s) addresses. A stick on label, like those often available at check in, should be placed near the handle area just inside the bag so it can be easily located;
4) Tie a piece of bright colored yard or cloth tape near the handle or on the back side of the luggage tag.
5) Do not put expensive items (computers, jewerly, money, etc.) or health related items (Rx drugs) into checked baggage.
6) Put at least a change of underwear, some personal care items (toothpaste, toothbrush, deodorant) in your carry on. That way you can live for one day until you get your bag.
7) Don't dispose or lose your part of the checked luggage labels/tags until after you leave the airport.
8) Look around the luggage claim area before you panic. Sometimes luggage may have arrived on a prior flight, was specially handled due to security checks, or put on the a/c late or forgotten by the luggage handlers but later shows up (Oops Joe, we left a bag on the cart!), or was soft bags that in all these cases may not have been put on the claim belt. Check around the area for where special treatment, oversized or damaged luggage is placed.
9) Promptly go to the baggage claim area service office if you cannot locate your bag, or if it is damaged. Be able to produce your claim tickets, make sure with them that all possible areas where your bag could be are checked, and don't get angry with them.
RareBear From United States of America, joined Jan 2004, 553 posts, RR: 0
Reply 11, posted (11 years 10 months 2 weeks 21 hours ago) and read 1892 times:
I guess I've just been lucky, but in the hundreds of flights I've taken in nearly 40 years of airline travel, I've only lost bags once, and it was located a couple days later. Airline (EAL in this case) delivered the bag to my house after it was found. Was lost on a return flight home, so I could get along without it.
Chrisrad From Australia, joined Dec 2000, 1093 posts, RR: 8
Reply 12, posted (11 years 10 months 2 weeks 19 hours ago) and read 1868 times:
Ok, my situation at this very moment, my family and I checked in on the 19th June from KUL-LHR-BUD, Malaysia Airlines checked it through to BUD with British Airways, my parents bags arrived mine did'nt. Anyhow I filed a claim with British Airways for the bag at BUD, already they had no record of the bag. One day passed with no results, so I rang Malaysia Airlines in LHR, who could see my Lost baggage file, the man I spoke to remembered my bag and name, apparently it arrived in LHR tagless? but the office that holds these bags was now closed, I called back the next day, whilst BA in BUD still had no idea what is going on, spoke with someone else at MH who had no idea, they suggested I call back later as the person I spoke to perviolusly would be starting their shift. I called back and the guy was very helpful and told me they did indeed have my bag and forwarded to BA and it should have been on the flight that night to BUD. I call BUD the following morning, no bag! I call MH again, they said they did give BA the bag and they even had the tag number. The guy put me on hold to make some enquires, he comes back and tells me that it was on the flight to BUD that evening that they promised but apparently the bag was rejected at BUD and sent back to LHR!!!!!!!!!!!!!! and now the bag had been sent to VIE!!!!!! I call BA here in BUD and ask them what the hell they are doing, they said sorry it was sent to VIE accidentally! it should arrive today from VIE, of course I call today and there is still no bag. I had enough and I went in to the airport to the BA Customer Service desk, they basically said they really have no idea where the bag is, but it's likely to be still at LHR, but they can guarantee they will find itI had to fill out a form describing the contents so that if they open it they can identify my belongings. Its now 24th night and Im still without anything. I don't understand how they can loose the bag after MH gave it over to them. If anyone can help at LHR please reply!!!!
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
Av8trxx From United States of America, joined Nov 2001, 657 posts, RR: 6
Reply 13, posted (11 years 10 months 2 weeks 14 hours ago) and read 1818 times:
I totally agree that many bags that are never recovered are stolen! A few years back I remember a rash of reports that occured for missing bags out of SAN. Turns out that these 'misdirected/misloaded' bags were actually recovered lost items and had been staged for the next mornings flights. Funny how they were 'found', yet never arrived! During the night the cleaning crew was coming through the bag room and stealing all the luggage! They were keeping the contents and threw the bags away in the dumpster. That's how they finally got caught. All the tags on the trashed bags were 'expedite' to baggage service tags.
Thieves also case baggage areas with out claim check match. The nicer the bag looks, the more apt it is to be chosen by a thief caseing the carousel. In SAN, Southwest pays to have claim stubs checked to help keep this activity at bay. A few years ago it was discontinued because of cost, but management promply rehired the agents when the permanently missing bag rate went up over 50% in 2 months proving to be far more expensive!
In addition, some bags end up on a shared carousel. If a tag falls off, then it's anyones guess who owns it (without a name tag), in addition to which carrier dropped it on the belt. This is how bags can end up at a totally different carrier. Bag reps go through the bag to determine any way to trace the ID. If nothing is found, then off it goes to Lost Bag Limbo, where they are sold off after a certain period of time to one those luggage auction houses. Always put your name inside AND outside your bag. Don't go overboard on the big locks and straps. These are just more likely to get your bag damaged when they get caught in the beltloader! One guy put a padlock on his zipper. When the lock went under the slide plate on the belt it tore the lock AND all his zipper pulls off. Use a zip tie to lock it if you are worried. Don't over pack thinking that a big strap will keep your bag closed either. There are tons of them on baggage carts all over the world, having been ripped off by equipment. Plus, the bigger the bag the harder it is for the rampers to move it, so it will get treated rougher.
Geoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 14, posted (11 years 10 months 2 weeks 6 hours ago) and read 1762 times:
...and the more secure a bag looks, the more the contents look valuable, and the more likely somebody will take an unhealthy interest in it.
At Las Vegas, everybody was stopped from leaving the baggage hall (domestic) until they showed ID to prove the bag was theirs. A good idea I thought, but I have yet to see it again at any other airport in the world.