AVPOH77 From United States of America, joined Apr 2004, 114 posts, RR: 0 Posted (8 years 10 months 4 weeks 4 hours ago) and read 1803 times:
DL 1063 CVG-EWR diverted to AVP yesterday. Man what a mess! Only a fuel and go but still a huge cluster! Apparently upon arrival the Flight Crew announced to the pax that they were diverting to ABE due to low fuel and thunderstorms in EWR. Many pax were willing to drive to EWR. Only like a 90min drive. But DL Flight Control in ATL was unable to find ABE's Comair tele #.
So who ends up getting this rare bird? AVP! Much to the surprise of the pax when they were told that they were actually in Scranton/Wilkes-Barre, not Allentown. No one on my staff is signed off on jet bridge deployment so we had to ask US for their help. When the Pax door was opened the first thing the FA says to me is " I need to speak with a Delta Agent" in a very piss on you Comair tone! I made her aware that I was the closest thing she was gonna get to a DL agent. She then demanded that the pax deplane. AVP is a very small airport! We had 6 people on staff last night. No management to be found! There was no way I was deplaning this aircraft. 88 pax on board. So after 20min or so the aircraft was refueled and being a diverted aircraft they had priority with ATC. The aircraft was released minus 6 pax who decided to drive the 3 hrs. The CA and FO were very professional and understanding to OUR dilemma. Just seems that the FA needs to find a new career far away from Customer Service! Just another example of some of the classless behavior that I have now come to expect from DL Flight Attendants!
My 2 Cents....
TLHFLA From United States of America, joined May 2003, 584 posts, RR: 1 Reply 2, posted (8 years 10 months 3 weeks 6 days 21 hours ago) and read 1658 times:
Didn't Delta offer mainline flights to AVP (and ABE too for that matter) at one time? When did those disappear?
COEWR2587 From United States of America, joined Apr 2004, 603 posts, RR: 2 Reply 3, posted (8 years 10 months 3 weeks 6 days 20 hours ago) and read 1616 times:
I had the samthing happen to me yesturday. I was on a CO 767-200 from LAX-EWR. We circled about an hour and was told EWR was closed. We needed to divert to CLE or else we would have ran out of fuel. We were in CLE for about 45 minutes to get fuel and re-catered. Then off the EWR.
Tasha From , joined Dec 1969, posts, RR: Reply 4, posted (8 years 10 months 3 weeks 6 days 20 hours ago) and read 1609 times:
A point of interest maybe:
I have noticed that the FA on Delta international flights are significantly better (more professional and attentive) then on the domestic service. But, althought I am not dismissing the DL FA's rude behaviour - I would imagine that she was having a VERY BAD day.
KBUF737 From United States of America, joined Dec 2003, 779 posts, RR: 4 Reply 5, posted (8 years 10 months 3 weeks 6 days 19 hours ago) and read 1582 times:
TLHFLA,
Just a guess but I would assume that DL dropped mainline to AVP and ABE when they dropped mainline to alot of NE destinations in favor of Comair's fabulous new CRJs, not to mention the retirement of the 727s.
SQ452 From United States of America, joined Apr 2004, 1053 posts, RR: 0 Reply 6, posted (8 years 10 months 3 weeks 6 days 17 hours ago) and read 1531 times:
They did ABE at one time, and usually went on/from harrisburg as well. Not sure about AVP.
Mhtoh From United States of America, joined Nov 2003, 54 posts, RR: 0 Reply 7, posted (8 years 10 months 3 weeks 6 days 16 hours ago) and read 1527 times:
Wow...did US have a towbar too? Are there any mainline flights there left from the other carriers?
Slightly off topic, but we had a DFW-BOS diversion last month, and some pax were making connections to CDG, LHR, etc out of BOS. Well, the F/A up front demanded that we rebook the pax to CDG because they would probably misconnect. On what? Like we have Air France flights from MHT?! Some times flight attendants don't think...
AVPOH77 From United States of America, joined Apr 2004, 114 posts, RR: 0 Reply 8, posted (8 years 10 months 3 weeks 6 days 16 hours ago) and read 1504 times:
To answer the question on when DL pulled out of AVP I believe it was 6 or 7 years ago. On the question about the towbar, and US mainline service, we did not need a towbar due to the fact that the jet was marshalled in at an angle where we could just swing it back out on a strong right turn. US still has one 737-300 that arrives from PHL at 2030 and terminates. Goes out at 0700 back to PHL.
YOW4NOW From Canada, joined Jan 2004, 45 posts, RR: 0 Reply 9, posted (8 years 10 months 3 weeks 6 days 16 hours ago) and read 1502 times:
Quick question. If they were only going to be refuled, why would they need to pull up to a gate? In YOW, I've seen BA and a few others diverted here for one reason or another (usually weather in YYZ) and they just park in a holding ramp area until cleared to leave.
AVPOH77 From United States of America, joined Apr 2004, 114 posts, RR: 0 Reply 10, posted (8 years 10 months 3 weeks 6 days 9 hours ago) and read 1465 times:
A.) Because as I mentioned before we are a small airport and lack the ramp space.
B.) The possibility of the aircraft sitting on the tarmac even longer after refueling due to ATC holds for New York Center.
C.) The CA needed to use our ops phone to call his dispatcher.
Foxecho From United States of America, joined Dec 2000, 724 posts, RR: 19 Reply 12, posted (8 years 10 months 3 weeks 6 days 8 hours ago) and read 1438 times:
AVPOH77
I am very sorry for the way you were treated by that particular F/A. I'm with Jumpseaat 70...write her up! I have had several incidents at the gate where I wrote some F/As up. Dont be afraid to...they are co-workers but if they pull something, they need to be taught a lesson unfortunately.
Jumpseat70 From , joined Dec 1969, posts, RR: Reply 13, posted (8 years 10 months 3 weeks 6 days 8 hours ago) and read 1434 times:
Hey Andrew...How's things at MCI today??
Sure do miss everyone...even with my gimp leg and all. Next time we have a system virus and a platinum needs a bag removed and the ramp can't respond...I hope you're there.
Foxecho From United States of America, joined Dec 2000, 724 posts, RR: 19 Reply 14, posted (8 years 10 months 3 weeks 6 days 8 hours ago) and read 1422 times:
Haven't been at work today, I assume ATL ATC holds as usual... :-P
do miss you at work...Hope your back on when I'm on late shift in a few weeks, I'll go nuts without having someone to talk to!
OPNLguy From , joined Dec 1969, posts, RR: Reply 15, posted (8 years 10 months 3 weeks 6 days 7 hours ago) and read 1376 times:
Two items...
>>>We needed to divert to CLE or else we would have ran out of fuel.
You would have NOT run out of fuel, since the captain and dispatcher of your flight were both monitoring its fuel status, and would have only held long enough for what they had hold fuel for, before diverting to CLE so as to arrive there with legal reserves. Yes, yes, I know Avianca 52 (707) ran out of fuel near JFK back in 1990, but they operated under a different FAR than do our Part 121 airlines here in the US, and their dispatcher had very dissimilar responsibilities than is the case here.
>>>When the Pax door was opened the first thing the FA says to me is " I need to speak with a Delta Agent" in a very piss on you Comair tone!
There is an old saying that goes "Never attribute to malice that which can adequately be explained by stupidity". While I don't think the DL FA here was stupid, another plausible explanation for her tone/demeanor was that -she's- been the one cooped up with all these passengers for the normal flight time, plus holding, plus the diversion, and she (and her cohorts) have no doubt been getting hammered by repetitive questions from multiple passengers, and was probably highly stressed out. Thus, the assumption that she acted the way she did was because she was Delta and you were Comair is just that, an -assumption-. Before writing her (or anyone else) up, you may want to mentally "walk a mile in their shoes" as there could easily be reasons -other- than the ones you're pre-supposing.
Tasha From , joined Dec 1969, posts, RR: Reply 16, posted (8 years 10 months 3 weeks 5 days 23 hours ago) and read 1294 times:
"There is an old saying that goes "Never attribute to malice that which can adequately be explained by stupidity". While I don't think the DL FA here was stupid, another plausible explanation for her tone/demeanor was that -she's- been the one cooped up with all these passengers for the normal flight time, plus holding, plus the diversion, and she (and her cohorts) have no doubt been getting hammered by repetitive questions from multiple passengers, and was probably highly stressed out. Thus, the assumption that she acted the way she did was because she was Delta and you were Comair is just that, an -assumption-. Before writing her (or anyone else) up, you may want to mentally "walk a mile in their shoes" as there could easily be reasons -other- than the ones you're pre-supposing."
OMG!!! that is most definitely the voice of reason if I have ever heard one. I can only sympathize to how it had to be. I was stuck in the studio the other week for three hours under hot lights while the photographer did something with his camera - before they called it a day. I too was having a very bad day and was just a wee bit cranky
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