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Missed Flight At DXB And EK NOT Doing Anything  
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Posted (10 years 5 months 2 weeks 4 days 19 hours ago) and read 11090 times:

Hi,
i just missed my flight with EK connecting from LHR to ACC via dxb, all EK flights to ACC are fully booked for the next two weeks...only option they offered me is to sit at the airport and wait till next flight (24hours) while its not confirmed its on standbye another option is to upgrade to bizness $1670...
there were few more PAX on same routine and they made the flight i missed flight because i had to wait till all PAX got off the plane as my bag was placed at the rear end of the plane by an EK staff...


Next destinations, Suarabaya, beirut, paris, Accra
76 replies: All unread, showing first 25:
 
User currently offlineHamad From United Arab Emirates, joined Apr 2000, 1161 posts, RR: 7
Reply 1, posted (10 years 5 months 2 weeks 4 days 19 hours ago) and read 10808 times:

they should re-route you through another airline...... was it an airline fault? or was it your own fault? talk to customer service, call them, and try, i am sure they should do something for you


PHX - i miss spotting
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 2, posted (10 years 5 months 2 weeks 4 days 19 hours ago) and read 10803 times:

SPOke to a supervisor she said cause the other 3 pax made it, it classify as a NO SHOW


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineUSFLyer MSP From United States of America, joined May 2000, 2183 posts, RR: 0
Reply 3, posted (10 years 5 months 2 weeks 4 days 19 hours ago) and read 10784 times:

One thing you might try since EK is being of no help, is to walk around to the ticket offices of other carriers and see if they will take your EK ticket, you might be pleasantly surprised. For your route you might try Ethiopian or Kenya Airways, or even EgyptAir. One time I had a similar situation in Rome w/Alitalia and I just walked over to the LH ticket office and they took my ticket without endorsement and rerouted me via Frankfurt.

Good Luck.


User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 5 months 2 weeks 4 days 19 hours ago) and read 10775 times:

May I hazard a guess that you are not of pure Caucasian stock or may have colored skin? That may be a significant factor in terms of the service you receive from Emirates staff.

User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 5, posted (10 years 5 months 2 weeks 4 days 18 hours ago) and read 10676 times:

well they cant guarantee me a visa to go out of airport as i dont have a guaranteed confirmation. they offered a hotel stay at the airport at the cost of 120$ per 12 hours, spoke to many transfer desk all i get is sorry flights book come tomorrow morning and if there is no show u r lucky. they said they cant reroute me as all flights are full i checked on amadeus and there are free seats on few airlines


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 6, posted (10 years 5 months 2 weeks 4 days 17 hours ago) and read 10635 times:

what does WTRA/Y means it says that on extra infor section Y means economy but WTRA? is that waiting list?


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 5 months 2 weeks 4 days 16 hours ago) and read 10563 times:

Soups - you're a bit screwed ! .Looks like the quickest way to ACC is to go back to LHR on EK3 this afternoon, and catch tonights GH flight LHR-ACC - both showing available still.

1 EK 003 F0 J4 Y4 M4 B4 K4 Q4 DXB 1 LHR 3 1415 1840 . . 0/773
. .GH 731 C2 Y2 M4 KR S4 . . . . /LHR 3 ACC . . 2130 0400+1 1/D10 17:45

If you can get to CAI, there's an MS flight this afternoon at 1555 (probably too late for that now)

ET have a connecting service tonight to LOS

1 ET 633 C4 D4 S4 B4 H4 K4 L4 DXB 1 ADD 2050 . . 2350 . .0/767
. . . . . . . M4 Q4 T4
. . ET 941 CR DR S4 B4 H4 K4 L4 ADD . LOS 0310+1 0605+1 0/767
. . . . . . . .M4 TR
LH:GH 443 YR . . . . . . . . . . . . /LOS . ACC 1715+1 1715+1 0/330 24:25

you'd have to wait in LOS for a connection to ACC (don't know how fun that would be. Alternatively you could try tomorrow via BEY on ME to ABJ, and connect from ABJ to ACC (pretty dodgy too).

There's not a lot else - I looked for connections through JED, RUH, MCT, AUH, CAI, KRT(!), NBO, DAR, JNB.

I sincerely hope you summoned the EK manager and gave him what for - considering a connecting pax as a NOSHO is bullshit, esp. on a tight connection.


User currently offlineSleak76 From Kuwait, joined Nov 2000, 345 posts, RR: 2
Reply 8, posted (10 years 5 months 2 weeks 4 days 16 hours ago) and read 10536 times:

Wow.. flights are full.
I can only see 4 seats left on tomorrow's DXB-ACC flight but that's on Business class. Economy is closed.
CAI-ACC and NBO-ACC, tomorrow, are both available but DXB-CAI and DXB-NBO are both sold out as well.

I guess, like JGPH1A said, your best bet is to look at Europe as your transit point, rather than the Middle East airports. Flights within the middle east are pretty much full at the moment with the start of summer and everyone flying around with their kids.

Transit at FCO maybe? or MXP? Keep in mind that there will be cost added to your ticket if this is to be done.



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User currently offlineLXLGU From South Africa, joined Sep 2000, 1085 posts, RR: 1
Reply 9, posted (10 years 5 months 2 weeks 4 days 16 hours ago) and read 10534 times:

Hi!
If you are quick EK 781/08 JUL has 4 J class seats available DXB/ACC

Cheers!
Tony


User currently offlineUnique From Switzerland, joined Mar 2003, 1703 posts, RR: 35
Reply 10, posted (10 years 5 months 2 weeks 4 days 16 hours ago) and read 10519 times:

i missed flight because i had to wait till all PAX got off the plane as my bag was placed at the rear end of the plane by an EK staff...

That you'd need to explain! Why on earth does a passenger need to stay in the cabin because his bag was loaded in the belly? Or was it loaded in the cabin? Did you check-in that late that the bag could not be loaded properly and was exceptionally accepted as cabin bags?


User currently offlineBelugaboy From Belgium, joined Mar 2001, 139 posts, RR: 0
Reply 11, posted (10 years 5 months 2 weeks 4 days 15 hours ago) and read 10371 times:


I can confirm that Kenya Airlines is a good airline

I flew on them 2 years ago, at the start I had also something 'oh boy, is this a good idea' but the person who sold me the ticket asured me that is was a very good airline.

I must say, they did there job very well, just like you were flying European or US or ... airlines ! The plane was, if I'm not mistaken an B767-300 !
Anyway, a company like KLM will not partner with an airline which does not qualify as being safe !

So the name does not always says it all !

There are decent airlines all over the world, just like there are ( unfortenatelly !! ) scrap airlines all over the world as well !


User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 12, posted (10 years 5 months 2 weeks 4 days 14 hours ago) and read 10351 times:

well just been roaming around not a single airline office.. took ethiopian airlines fone number been calling them no answer typical lol.. route i might take is DXB-ADD-LOS-ACC OR DXB-ADD-ABJ-ACC (lovely)
emirates suggested i should wait and see when they get a free seat on a flight... they mentioned until 27july all seats in Y CLASS ARE SOLD OUT... LOVELY...
If i dont get on tomorrow flight ill booka ticket to beirut see some famillya nd return to dxb then acc when they got free flights! MEA got free seats on their 4x weekly bey-acc...
shame i cant get out of airport as 1 - no visa they can issue me a visa under the condition i got a confirmed flight but i dont ... lol...
im just sitting watching the planes.... EVA VARGO JUST PASSED as we speak... so did KLM 747 cargo...
lots of people in information desk sitting picking their noses lol
i am bored!

bag was IN CABIN!



Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 13, posted (10 years 5 months 2 weeks 4 days 14 hours ago) and read 10338 times:

JGPH1A , EK 003 JUST BOARding as we speak, dim dum da lol EK said they are not willing to re-route me on any other route... LOVELY


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 14, posted (10 years 5 months 2 weeks 4 days 14 hours ago) and read 10305 times:

UNIQUE, as i had seat number 15 i was one of the last to be called on planes and other pax allready filled the overhead bins, crew took it and they say they will hand it upon arrival they will store it at the back


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineSleak76 From Kuwait, joined Nov 2000, 345 posts, RR: 2
Reply 15, posted (10 years 5 months 2 weeks 4 days 13 hours ago) and read 10222 times:

lots of people in information desk sitting picking their noses lol

LOL. That's a good one.

Im glad to see that you're still in good humor. Hang in there.. Hopefully EK will be able to figure something out for you. But i suggest you do it the Arabic way now.. choose one particular (EK) staff and, once you do, make sure you are in constant eye contact with him/her. This way, their eyes will inadvertantly fall upon you from time to time, triggering their minds' thoughts back at you and your problem/plea to get a seat. Out of sight is out of mind. You dont need that. Stay within their sights and sonn enough they'll work on your case.

Keep you posts coming though. It's quite ineteresting.

Reminds me when i got into your same situation but at BEY back in Aug 2003. All flights out were booked solid and I was stuck there for 3 days not able to find a single seat to get me back to KWI (direct or connections). What made it even more difficult was that as of summer 2003, BEY's computers at checking were not connected to the airlines' booking system. This meant that no airline there could access their waiting list data for their flights. As a result, ALL airlines at BEY had to do a manual waiting list. Your name gets written on this piece of paper on a first-come basis. Got fed up so thought of getting back to KWI from there via LHR. I was that desperate to get any seat out!! But alas, BA told me that their flight was overbooked as well. Finally, my friend went online and found one seat left on QR to DOH and told me to run to QR's office and grab it. PHEW. Grabbed it and kept grabbing it til we landed back in the Gulf.

Just keep patient and within their sight. You'll get something, Soups.


(PS. Good ol' Irish pub at DXB, opposite the British Airways Terraces Lounge)

 Big thumbs up
Cheers.  Smile



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User currently offlineSleak76 From Kuwait, joined Nov 2000, 345 posts, RR: 2
Reply 16, posted (10 years 5 months 2 weeks 4 days 12 hours ago) and read 10090 times:

True.. KLM own 26% of KQ.

Tasha,

As far as their 772, their website says that it'll service the following:

Wed NBO-AMS
Thus AMS-NBO

Sundays NBO-LUSAKA-LILONGWE-NBO
Then Sun night to LHR and back on Monday

Then Mon night back to LHR, arriving back to NBO on Tues then back to AMS on Wed

 Smile



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User currently offlineEzycrew From Spain, joined Oct 2001, 460 posts, RR: 3
Reply 17, posted (10 years 5 months 2 weeks 4 days 12 hours ago) and read 10074 times:

WTRA/Y mean Waitlist for Transfer passenger

It's a higher priority than WLOC/Y (local waitlist, originating in DXB)

Good luck


User currently offlineLXLGU From South Africa, joined Sep 2000, 1085 posts, RR: 1
Reply 18, posted (10 years 5 months 2 weeks 4 days 12 hours ago) and read 10055 times:

Hi!
The flight Dubai/Accra has now got 1 econony 6 business 2 first class seats
open now
Cheers!
Tony


User currently offlineEzycrew From Spain, joined Oct 2001, 460 posts, RR: 3
Reply 19, posted (10 years 5 months 2 weeks 4 days 11 hours ago) and read 9973 times:

Hopefully you'll be bumped up to J !!!! Most airlines do this to their WL Y-cl pax when there's no seats available in Y. Just make sure you're dressed nice.

User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 20, posted (10 years 5 months 2 weeks 4 days 11 hours ago) and read 9945 times:

it has got 1 economy in M class i got a Q class the travel agent wants me to pay 800pounds to get on the flight went to EK office to complain they keep saying only 1st class is available. they said there is just 1 economy seat and if i want to upgrade my economy ticket to an economy ticket i have to pay XXX in dirhams i said whats that in dollars.. she stood up and said anyway its time for me to clock off and walked away... went to another EK agent and she callled some1 and they said to upgarde it they want 590quid thats more what i originally paid for my WHOLE ticket! they still not offering ny acoomodation regarding the issue she said if u dont mangae to get on tomorrow flight then next one is 48 hours after that.. and she also mentioned there are some people in the airport waiting for a seat for 8 days!!


Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineAirlinefreak1 From United Arab Emirates, joined Jul 2000, 260 posts, RR: 1
Reply 21, posted (10 years 5 months 2 weeks 4 days 10 hours ago) and read 9743 times:

B747-437B
May I hazard a guess that you are not of pure Caucasian stock or may have colored skin? That may be a significant factor in terms of the service you receive from Emirates staff

i reckon your statement is a very arrogant- you cant just assume that based on your experiance you had (ive read one of your trip reports stating that based on your negative experiance with DXB airport staff and EK staff) you are justifying it by saying that they are racist , and impllying that a passenger will recieve good service depedning on your skin colour.

thats very wrong my friend - althought staff at dxb airport are not the friendliest, why not compare them to staff in CDG or even LHR/BHX/MAN ??
ive experianced more discrmination there than any other airport - plus , staff at dxb airport do work apprently 10-12 hours non stop shift- so they at least deserve some respect , and not faulty accusations (that have no proof!)

did you compare DXB airport with all airports in India ? no room for comparison my friend .

Soups ,

sorry to hear about your negative experiance - thats unlucky -if i were you , i would see the station manager, and explain in a professional way thatit wasnt your fault you were delayed ! EK should atleast upgrade you/ offer you a hotel ....
good luck mate

regards








User currently offlineMilehighclub From Hong Kong, joined Jan 2004, 47 posts, RR: 0
Reply 22, posted (10 years 5 months 2 weeks 4 days 10 hours ago) and read 9616 times:

Airlinefreak1 - I can vouch for Sean's comments. I had to suffer through EK's service for over 4 years as they were my company's preferred airline (I used to work for HH Shk. Ahmed's brother!!) - The ground service team is horrendous. I have seen many examples where they bend over backwards for Mr. & Mrs. Smith from Birmingham travelling on a package holiday to Bangkok, but they won't even lift a finger for 60 year old Mr & Mrs. Singh from Bangalore travelling J class to Frankfurt! Don't be so naive, Dubai is a very racist place, if you've ever lived there - you would know.

Soaps - If you are a skywards member, I would suggest calling their hotline 3167000 - they are generally a little more helpful than others - ask to speak immediately to their shift supervisor, or ask if Bobby is there and explain the situation.

I'm not sure where you are in the airport, but near the DANATA Marhaba Lounge, there is (or was) a small office for EK - from what i can remember, the Duty Manager for EK works out of this office. Perhaps speaking to him may be of some help....Good Luck!


User currently offlineEurostarVA From Bahrain, joined May 2002, 1296 posts, RR: 7
Reply 23, posted (10 years 5 months 2 weeks 4 days 10 hours ago) and read 9595 times:

Soups,

Your story sounds so bizarre that I suspect you intentionally slowed your pace just 'to see what happens' and to enjoy being in a great airport like Dubai !! You seem like you have a lot of time on your hand in considering to simply go to Beirut, see some family, and return for a connecting flight to Accra.




If there is a will, there is a way
User currently offlineTasha From , joined Dec 1969, posts, RR:
Reply 24, posted (10 years 5 months 2 weeks 4 days 9 hours ago) and read 9501 times:

Seeing what is happening to Soaps - I will think twice about EVER traveling with EK.

Airlinefreak1:

"B747-437B
May I hazard a guess that you are not of pure Caucasian stock or may have colored skin? That may be a significant factor in terms of the service you receive from Emirates staff

i reckon your statement is a very arrogant- you cant just assume that based on your experience you had (ive read one of your trip reports stating that based on your negative experience with DXB airport staff and EK staff) you are justifying it by saying that they are racist , and implying that a passenger will receive good service dependning on your skin colour"

Ahhh - yes, I have witnessed something like this myself at LGW of all places. The British staff at NWA was quite rude to an African lady from Nigeria. She too had been waiting at the airport for a while with her two small children because her connector flight had arrived late. They even told her the flight was full - which it was NOT! I was traveling in coach, and there were plenty of available seats. I'm almost certain that a DC10-40 can fly to DTW with a full cabin from London. Maybe I am being a busybody here, but it was still wrong.

Tasha  Smile/happy/getting dizzy


25 Airlinefreak1 : Tasha , I know that ppl all in airports all over the world get treated in an unfair way - but the point im trying to make is that Dubai airport is muc
26 MEA-707 : Soups; I am sure I get being yelled at by others to make this "generalization" but I travel a lot and I think I know how to deal differently in differ
27 Planemannyc : Airlinefreak1, While not everyone at Dubai may be racist, the structure of pay in the UAE (as in most Gulf States) may be indicative of how racism exi
28 Fly_emirates : soups, i am sorry you are stuck.... i totally understand how rude those ground staff can be, even to us cabin crew... not that there are no rude cabin
29 Lapper : If you can, I would ask to speak to the Station Manager if you have not already done so. Explain your case calmly, without raised voices or anything a
30 Post contains images Veeref : Guess you could've used an A380 right about then!
31 MaverickM11 : "you are justifying it by saying that they are racist , and impllying that a passenger will recieve good service depedning on your skin colour. " That
32 EK345 : Soups, Hang in there. Alot of people have said to speak to people higher up and that is exactly the approach you should take. I think it will get you
33 B747-437B : ive read one of your trip reports stating that based on your negative experiance with DXB airport staff and EK staff Wow. Considering that I have neve
34 Soups : well i spoke to a station manager i explained the situation she said sorry you missed your connection wait for the other one, i said i am but i am on
35 VonRichtofen : Did you explain to them that it was their fault you missed your connection?
36 Soups : i did explain the station manager said nothing we can do but put u on waiting list and the waiting list opens 3 hours be4 departure i replied u must b
37 VonRichtofen : Damn... When I had to head home from KUL a few days before my original departure date SQ happily rebooked me on an earlier flight no problems at all.
38 Soups : what happened to the guy that lived in cdg
39 VonRichtofen : He was stuck in the airport for 14 years or something like that. Couldn't get a visa to leave the airport.
40 Post contains images Planesarecool : I'm guessing that the amount of money you must have spent on internet at the airport, you could have bought a brand new ticket by now! I recommend a t
41 Supersonic78 : dear soup.. i'm getting kind of angry about such a lousy customer service !! i can't understand how they can wait for 3 pax from the same flight and l
42 Supersonic78 : soups.. again me.. i have to ask you a question.. was your plane arriving late in dubai.. as the plane for ACC is scheduled to leave DXB at 7.30 am bu
43 Airlinefreak1 : B747-437B , honestly , sounds like a jealous person who doesn't know what your talking about- listen matey , don't jump into conclusions - I know Duba
44 Milehighclub : Airlinefreak >> So you didn't live in Jumeirah? Must've been Golden Sands then... Sure...i agree that racism exists everywhere in the world...however,
45 MaverickM11 : "Some people need to come in terms with the fact that racism exists everywhere in this world (including glorious India) , but in some parts of the wor
46 Emirates747 : Airlinefreak1, I too spent about as much time in Dubai as you did, and a majority of my flights to the middle east and the subcontinent have been on E
47 Fly_emirates : i totally agree with Emirates747.. i am originally from Sharjah, born and grown up there, and it doesnt matter what qualification you have, if you are
48 Post contains images Captain777 : It a shame to hear that Emirates747
49 EK345 : I agree. It's sad but true that in certain Middle Eastern countries the pay scale is based on what passport you carry, and not your qualifications. In
50 Post contains images Sleak76 : Airtrainer, Thanks
51 Sleak76 : Soups, I would have suggested that you go to the Civil Aviation Authority and speak with them/log a complaint to get some of your rights back but in t
52 Post contains images Sleak76 : Ummmmmmm.... If i can just correct my earlier sentence: Unfortunately, Qatar has made the same move where the chairman of Qatar Airways is also the ch
53 SR 103 : I agree with most of you that racism plays a part all around the world, but it is very prominent in Dubai. Being treated differently because of your o
54 Post contains images SV777KiloAlpha : I just want to mention one small fact: 80% EK ground staff in DXB are Indian. Even some of the security personnel are from India and Pakistan!! So ple
55 QF744 : soups, I'm sure many on here would agree that it MUST have been your fault as to why you missed the connection! If they had you on the connecting list
56 SR 103 : 80% EK ground staff in DXB are Indian. Even some of the security personnel are from India and Pakistan!! So please do not make up stories of discrimin
57 JGPH1A : Soups - so did you make it to ACC yet ? QF744 - I'm quite happy to accept Soups version of events. Sounds to me like cabin baggage was stowed down the
58 Post contains images SV777KiloAlpha : SR103, My message was not for you. It was for those who really think that people in this part of the world are still living in tents and riding camels
59 SR 103 : SR103, My message was not for you. It was for those who really think that people in this part of the world are still living in tents and riding camels
60 QF744 : JGPH1A, I agree that it takes a lot of time to offload a widebody, but the staff on the ground would have known that soups had a connecting flight to
61 Sleak76 : QF744 I find it hard to believe that three other people made the flight but you didn't because your bag was at the back of the cabin! If he was made t
62 Post contains images SV777KiloAlpha : Since Soups's last post was late last night (7th), I would assume either of the following: 1. He left DXB on this morning service to ACC, therefore h
63 QF744 : Sleak76, Good points made there - however i believe something has happened between planes... i.e duty free shopping/taking pics of planes??? 3 other p
64 JGPH1A : QF744 Re: The plane to ACC would not have just taken off knowing a connecting pax was a couple of minutes away! Yes I agree, in a sane and helpful uni
65 Post contains images Srilankan_340 : I have to agree with QF744 here,and say methinks we have not got all the details from soups. EK uses DXB as a main connecting point for onwards travel
66 Post contains images Sleak76 : QF744 3 other people made the connecting flight The fact that 3 others made is plays no factor here. Obviously EK staff made use of that fact, like yo
67 Post contains images Supersonic78 : i totally agree with you QF744.. that's why i asked him all these questions... and as you can see in my last topic the plane ta ACC had over an hour d
68 Flying Belgian : Totally agree with you SUPERSONIC78. Some people just become stupid when they enter an airport concourse and lose their way stupidly. They make airlin
69 Flying Belgian : BTW, I wanted to add that during a recent trip in DXB, I noticed twice in two weeks time, an EK employee shouting in all the terminal to try and find
70 QF744 : Sleak76, So lets just say soups did have to wait for all the other pax to disembark before he got his bag... however, let's look at an important fact
71 Fly_emirates : but what happend to him? he never posted
72 ToBEYwithMEA : Soups!!! IF YOU EVER READ THIS! DID YOU MAKE IT TO BEY? WHERE ARE YOU MAN?
73 OD720 : but what happend to him? he never posted I think EK found out about this thread and did something very horrible with Mr Soups.
74 Soups : hi guys srry for late rely as was busy with work had to do some catching up thx for 'lovely' emirates.. lol i made it on the next flight and it was th
75 MEA330 : Soups, When are you coming back on MEA ACC-BEY??
76 Soups : not sure about teh dates yet probably withing the 1st week of august. i will keep in touch with u regarding the dates but i have my mom on the tuesday
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