JBLUA320 From United States of America, joined May 2002, 3185 posts, RR: 17 Posted (11 years 4 months 2 weeks 2 days 10 hours ago) and read 3303 times:
I dont have time to write a trip report, but I wanted you all to hear about the wonderful experience I had with Northwest today.
I was on NW972 AUS-MSP and was seated in row 20/21 with four of my friends. Knowing it would be a loud and uncomfortable flight, we were all prepped with headphones etc to try and drown out the noise. Before we could get our selves involved in doing this, though, a flight attendant named Bonnie came to the back and told us how sorry she was that we had to take these seats, but that shed like to move us up to first class!
With that said, I moved from 20F to 2A and had the best flight of my life- with funny, attentive service and an attitude towards customers that was so exemplary-- I am speechless. We were treated like full fare first class customers.
This entire trip with Northwest EWR-DTW-AUS-MSP-EWR was flawless, with great crews and awesome service- and todays experience was just another reminder of why I continue, and urge others, to fly the red tails. I am so greatful for this awesome experience... and I just wanted to share it with all of you. Lately there have been a lot of anti-Northwest threads.
This goes to show you that they are largely unjustified. Not on one sole account for me, but all 4 flights.
UN_B732 From United States of America, joined Jul 2001, 4296 posts, RR: 4
Reply 6, posted (11 years 4 months 2 weeks 1 day 21 hours ago) and read 2968 times:
As long as she doesn't get reprimanded for it.
Ben, How did Bonnie know that you were in discomfort/wanted to move up to F/were distinguished from other pax?
Why is it pro-NW threads get 6 replies when anti-NW threads get 50
Jwenting From Netherlands, joined Apr 2001, 10213 posts, RR: 17
Reply 7, posted (11 years 4 months 2 weeks 1 day 19 hours ago) and read 2843 times:
FAs know that the last row(s) in a DC-9 is noisy.
After all, those rows are very close to the aft galley and doors where their own seats are...
Who cares if it was just to be nice (which is very nice) or for aircraft ballance?
She could have given them other seats while retaining economy service which is what I'd expect from an airline to do, instead she went the extra mile to give them full 1st class service which would normally require a paid upgrade.
Geg2rap From United States of America, joined Sep 2003, 858 posts, RR: 0
Reply 8, posted (11 years 4 months 2 weeks 1 day 19 hours ago) and read 2783 times:
Anti-anything always gets more people like to vent more than praise(typical in life and yes I was doing a little NW venting myself )
If you do write NW a letter praising her they will write you a nice person response, makes you feel valuable to NW
There are great employees at NW, but the gate agents need a more "we appreciate you" attitude, I don't mind if I can't always get my way (hey the flight isn't always overbooked when you could really use some cash) but at least answer my question
Good job bonnie keep it up and love live the DC-9
AUS-MSP usually gets some great flight attendents must be a good bid
Boeing757/767 From United States of America, joined Jun 1999, 2285 posts, RR: 1
Reply 9, posted (11 years 4 months 2 weeks 1 day 18 hours ago) and read 2726 times:
I wanted to respond in the other thread, but I'll do it here:
In 34 segments on NW since November I've had nothing but good service in both F and Y, on time departures and a great overall experience. Only 1 of those flights were delayed, and it was due to a snowstorm. All in all, NW is very good.
Lakini1102 From , joined Dec 1969, posts, RR:
Reply 10, posted (11 years 4 months 2 weeks 1 day 17 hours ago) and read 2654 times:
I flew NW back in 7/00 from PHL-DTW-SEA-MSP-PHL for the first time and I thought that they were an excellent airline, very good service and on-time departures and arrivals. I flew on a DC9-50, DC-10-30, and a DC9-30 and for older aircraft they were maintained very well and were comfortable. I was impressed. I'd fly NW again in a heartbeat. Just my .02
AGrayson514 From United States of America, joined May 2004, 396 posts, RR: 2
Reply 11, posted (11 years 4 months 2 weeks 1 day 17 hours ago) and read 2600 times:
You should write a trip report. Do you have any pictures?
I've had a fair number of good experiences on NW myself. Once my family was going to have to be split up because of the seating arrangements, but the FA got us the bulkhead seats! It was a nice ride after that. I've never experienced a nasty FA on any comercial flight, regardless of the airline. I think that FA's in general are good people.