Airmale From Botswana, joined Sep 2004, 390 posts, RR: 1 Posted (11 years 2 months 3 weeks 3 days 19 hours ago) and read 4555 times:
I know their job is to fly and serve, and they could do that on an all white plane, but do good/bad corporate images make a difference to their attitude? how does a flight crew feel bringing in a good liveired plane into an airport compared with something lousy.
Pe@rson From United Kingdom, joined Jan 2001, 19464 posts, RR: 51
Reply 4, posted (11 years 2 months 3 weeks 3 days 18 hours ago) and read 4522 times:
Just like it doesn't really matter if you're flying on a 'plane in an extraordinarily special livery or a masterful, all-white colour. It may look pleasing to the eye while boarding (say via steps) or when looking at it from a distance, but it won't really increase the enjoyment of your flight.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
Aviationwiz From United States of America, joined Apr 2004, 963 posts, RR: 3
Reply 5, posted (11 years 2 months 3 weeks 3 days 18 hours ago) and read 4514 times:
You can say that again I was on an NW DC-9 with the old livery, and it was an excellent flight, and I was on an NW DC-9 with the new livery, and it was only a good flight. Sorry, had to say it about the NW DC-9's.
LOL. OK, actually, that very same stuff true, just in a 757. Probably because on the old livery flight, I was going to my vacation spot, and new livery flight was coming home for school.
Vimanav From India, joined Jul 2003, 1534 posts, RR: 14
Reply 8, posted (11 years 2 months 3 weeks 3 days 7 hours ago) and read 4333 times:
I can say with quite a bit of certainty that it does. I remember the furore it caused when AI changed its livery about 15 years ago. AI staff were amongst the most vociferous in criticising the change. The AI livery with the palace window design and the Maharajah hand painted on the inside of each airplane door did give an image of India as a place of kings, palaces and the exotic. AI's crew at one given time (the glorious seventies) did consciously try to live up to that image... And boy, did they succeed!!
Even though the service standards deteriorated immensely at the carrier, it is quite heartening to see some of the older and senior Pursers and F/As (despite their physical appearance, avuncular looks, girth etc.) still gamely trying to give you a service worthy of a "Palace in the Sky".
P.S. I am sure B747-437B can elaborate a bit more on this.
Sarfaroshi kii tamannaa ab hamaare dil mein hai, Dekhnaa hai zor kitnaa baazu-e-qaatil mein hai
ATAflyer From United States of America, joined Jul 2004, 79 posts, RR: 0
Reply 9, posted (11 years 2 months 3 weeks 3 days 5 hours ago) and read 4243 times:
Well I tend to agree with Innocuous Fox: for the most part the interior of the aircraft is what the crews are most affected by. But on occasion it can be reverse, for instance when we went to the 'new' (at the time) palm-tree design on our 727's and landed at Island destinations without jetways the exterior paint-job really stood out! It really turned a lot of heads in the beginning.
Just my reflections..
Av8rPHX From United States of America, joined Mar 2003, 713 posts, RR: 8
Reply 10, posted (11 years 2 months 3 weeks 3 days 4 hours ago) and read 4193 times:
Just ask MESA crews... I'd be willing to bet half the time they wonder who they are flying for, with UAX and USX parts on HPX and HPX parts on USX and UAX planes planes and vice versa. It is especially embarassing when passengers come up to me and ask me "are we taking *that* plane???, how old is it??"
Matt D From United States of America, joined Nov 1999, 9502 posts, RR: 43
Reply 11, posted (11 years 2 months 3 weeks 3 days 4 hours ago) and read 4181 times:
I'm surprised you even said that. From what I've read on this site from people who claim to be F/A's, their attitude towards serving a meal and maybe giving a smile or two is tantamount for asking for sexual favors.
UALFAson From United States of America, joined Mar 2004, 812 posts, RR: 3
Reply 12, posted (11 years 2 months 3 weeks 3 days 4 hours ago) and read 4158 times:
I don't think it affects the level of service any, but it might provide a small perk to weary crews. For example, my mom likes flying planes with the new UA interiors and color scheme exteriors. She says many pax comment, for better and worse.
On the other hand, the old Star Alliance color scheme (where the fuselage was painted in 5/6 sections) seemed to get bad reviews from crews. I thought it was a clever idea but my mom said many pilots joked that they were embarrassed to fly the plane and were convinced other crews were laughing at them.
But again, I don't think this has any affect on the service provided pax.
"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
Arcano From Chile, joined Mar 2004, 2421 posts, RR: 22
Reply 13, posted (11 years 2 months 3 weeks 3 days 4 hours ago) and read 4142 times:
I think it does...
It has to be related to motivation: Under all the other circumstances remaining the same; I think a crew that see a georgeous livery will feel more commited to "match" that image and then it will afect it.
Another way of saying: If you worlk in a office, hospital, hotel etc. Can you say it matters nothing how the building looks outside? Wouldn't you feel better if it's a nice building, well painted and clean? wouln't be kind of sad yo work in a gray old building? and since sad, don't you think that effects the mood?
I do think it matters. Although as I told you: if the best livery airline pays half the average, I'm sure the nice colors won't make the difference. But, ceteris paribus, it does.
in order: 721,146,732,763,722,343,733,320,772,319,752,321,88,83,744,332,100,738, 333, 318, 77W, 78, 773, 380 and 788
Babybus From , joined Dec 1969, posts, RR:
Reply 14, posted (11 years 2 months 3 weeks 2 days 11 hours ago) and read 3913 times:
The thing that most affects the performance of the crew and staff is the personality of the chairman. When I was on ramp working directly with aircraft crews you get a very good idea how the airline thinks and operates. It was never a surprise to find an underperforming airline had a bozo as a chairman.
Look at Air Europe back in the 80's. The staff was great and the airline really had a sevice mentality. Then look at what's his name who chaired it. A really nice guy.
AV757 From Colombia, joined Apr 2004, 666 posts, RR: 6
Reply 16, posted (11 years 2 months 3 weeks 2 days 10 hours ago) and read 3844 times:
Here at AV when they changed the red and white for the ugly white and grey with the butterfly on the tail scheme,
it was not received with great happiness by the flying public or the employees; even though the outside changed noticeably for those of us who fly the airplanes; they are still the same and nothing has changed.
What affected us the most was seeing these ugly butterfly logos stamped everywhere in sight inside the airplane seat covers, cabin divisions, napkins, curtains and all other items on board with the Alianza Summa letterhead printed on everything losing, forgetting and dropping the proud Avianca name from the airline.
Thank god that is over with and we are recovering the Avianca name on everything once more.
Airman99o From Canada, joined Aug 1999, 981 posts, RR: 1
Reply 17, posted (11 years 2 months 3 weeks 2 days 10 hours ago) and read 3821 times:
Hmm With Skyservice we have a MULTI coloured fleet. I miss having the uniform looking fleet. Now we have a different colour scheme for each of the tour operators. and some just in plain white with just the skyservice name on the upper part of the plane. Looks soooo boring!! Skyservice is a company as well and we should have a uniform look for all the fleet and the tour operators should have the name posted by the door as the passengers walk on board. OH well what ever brings the money in is all I care about the most.