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Independence Air- Great Inflight Service  
User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Posted (10 years 2 months 5 days 18 hours ago) and read 6307 times:

Just did my 2nd Independence Air trip and the inflight service is really outstanding!

CRJ (ijet) is very nice - seats have good pitch and are really comfortable

Snack service is great (sunchips, cookies, oatmeal bars, or pretzels)

Hot towels are a classy touch and make the cabin smell fresh

Mints are very nice touch at the end of the flight.

Flights were smooth and on time -

KEEP IT UP!!!

56 replies: All unread, showing first 25:
 
User currently offlineAms From United States of America, joined Aug 2003, 1691 posts, RR: 11
Reply 1, posted (10 years 2 months 5 days 18 hours ago) and read 6203 times:

Good to hear that this new LCC is providing such a good service!
I will definitely use them next time between EWR-IAD.


Regards,
AMS


User currently offlineAviationman From Canada, joined Dec 1999, 634 posts, RR: 0
Reply 2, posted (10 years 2 months 5 days 17 hours ago) and read 6128 times:

Hot towels? Hot towels before snack service? Do they have newspapers?

User currently offlineRjpieces From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 2 months 5 days 16 hours ago) and read 6111 times:

Do they have these hot towels on IAD-JFK? Flight seems a bit short for such service.

User currently offlineIairallie From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 2 months 5 days 15 hours ago) and read 6053 times:

Hot towels are on the longer range flights ex. IAD-ORD. JFK is a medium service destination so you get a full beverage service but none of the special extras. I've worked two I trips so far and it's been lots of fun. The feedback has been pretty good. It's nice to be offering a product I can be proud of.

User currently offlineMSPXJGuy From United States of America, joined Aug 2003, 150 posts, RR: 2
Reply 5, posted (10 years 2 months 5 days 15 hours ago) and read 6036 times:

Where do they keep the towls to keep them hot?

User currently offlineJeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 12
Reply 6, posted (10 years 2 months 5 days 15 hours ago) and read 6016 times:

NWA747-400,

Where have you flown too on Independence airlines?



God bless through Jesus, Jeff
User currently offlineIairallie From , joined Dec 1969, posts, RR:
Reply 7, posted (10 years 2 months 5 days 15 hours ago) and read 5999 times:

To prepare hot towels you just pour hot water on them. Thats how they do it even when you have an oven onboard.

User currently offlineLat41 From United States of America, joined Jun 2004, 471 posts, RR: 0
Reply 8, posted (10 years 2 months 5 days 15 hours ago) and read 5988 times:

Not very easy to pack too many niceties into a shorter duration flight! I hope they can sustain it. How are the first two batches of destinations doing? Any numbers published? Lots of capacity hitting the market all at once. I wish them well. Hope Independence dosen't get over ambitious too soon! Look forward to seeing them next month at PVD.

User currently offlineERJ170 From United States of America, joined Apr 2004, 6771 posts, RR: 17
Reply 9, posted (10 years 2 months 5 days 14 hours ago) and read 5970 times:

I had a friend who flew ORF-IAD and on both segments, they all got hot towels. And I do believe that was a 30 or 35 minute flight? So they do indeed do it on the shorter flights as well..


Aiming High and going far..
User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 10, posted (10 years 2 months 5 days 14 hours ago) and read 5950 times:

It is great to hear the Independence Air is stating such a high value of class not found on some airlines in first class. I believe that Independence Air will succeed as long as the highly please their customers such as yourself. I have a feeling that as soon as it gets its A319's and 320's it will be profitable and rise to the stance that Jet Blue now or even greater (but by this time Jet Blue will be higher then they are now Big grin).

User currently offlineATAflyer From United States of America, joined Jul 2004, 79 posts, RR: 0
Reply 11, posted (10 years 2 months 5 days 14 hours ago) and read 5941 times:

I certainly do wish Independence Air well...I knew several of their people when they were Atlantic Coast (from non-rev travel with them) and they were super.
Good luck!



A better way to fly
User currently offlineN766UA From United States of America, joined Jul 1999, 8269 posts, RR: 23
Reply 12, posted (10 years 2 months 5 days 14 hours ago) and read 5937 times:

I'm looking forward to my flight Aug 1st more and more!


This Website Censors Me
User currently offline4Left From United States of America, joined Mar 2004, 81 posts, RR: 1
Reply 13, posted (10 years 2 months 5 days 14 hours ago) and read 5930 times:

Flew them their second day of operations, with delays all over the East Coast due to WXR. They kept us all informed from the check in to the gate agent. Even the pilot came to the gate with a weather map and gave us all (Over 100 displaced passengers) a briefing. Then the gate crew raided a plane that was grounded and served all the goodies to us at the gate. I have flown them three times since and found their service to be outstanding.


Planes aren't busses, put service back into the air!
User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 14, posted (10 years 2 months 5 days 14 hours ago) and read 5908 times:

I flew them IAD-BOS and IAD-JAX so I guess they are the "longer flights" Had a friend fly them to ORF and she got bottled water, hot towel, and mint and another friend flew them to RDU and he got a beverage. Maybe Iairallie could explain the different services, I think they are awesome!!!!!



User currently offlineWindowSeat From United States of America, joined Sep 2003, 1312 posts, RR: 57
Reply 15, posted (10 years 2 months 5 days 9 hours ago) and read 5774 times:



Good to know they have excellent inflight service. I'm going to fly them on the 31st of this month HPN-IAD and back same day. I am very much looking forward to this trip.

cheers





I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3037 posts, RR: 2
Reply 16, posted (10 years 2 months 5 days 8 hours ago) and read 5696 times:


How about some Trip Reports in the said-same named forum? Would love to read some (would pics be too much to ask?)!



Finally made it to an airline mecca!
User currently offlineUSAIRWAYS321 From United States of America, joined Jul 2001, 1848 posts, RR: 9
Reply 17, posted (10 years 2 months 5 days 7 hours ago) and read 5652 times:

Sounds like Midway's old service. They had the leather seats, hot towels and mints on their CRJ's as well.

User currently offlineIsitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 23
Reply 18, posted (10 years 2 months 5 days 7 hours ago) and read 5637 times:

That's real nice ..mints..hot towels, perhaps a smile or two. Now lets play hardball.
How many pax were on the Indy flights?
safe



If two people agree on EVERYTHING, then one isn't necessary.
User currently offlineAerMickey From United States of America, joined Jan 2003, 85 posts, RR: 0
Reply 19, posted (10 years 2 months 5 days 5 hours ago) and read 5556 times:

Their inflight service better be outstanding when your load factor is 28%.

Mick


User currently offlineJcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 38
Reply 20, posted (10 years 2 months 5 days 5 hours ago) and read 5541 times:

Too bad they'll probably be around for only a few more months with those world-class load factors.  Smile


America's chickens are coming home to rooooost!
User currently offlineMidway2airtran From United States of America, joined Jul 2003, 864 posts, RR: 2
Reply 21, posted (10 years 2 months 5 days 5 hours ago) and read 5532 times:

I have had better memories of nice seats, hot towels and breathmints on flights!! Gee, wonder where they got that idea??


"Life is short, but your delay in ATL is not."
User currently offlineNwa747-400 From United States of America, joined Sep 2000, 1337 posts, RR: 4
Reply 22, posted (10 years 2 months 5 days 5 hours ago) and read 5521 times:

IAD-BOS : less than 5 open seats
BOS-IAD : 2 open seats

IAD-JAX: 10 open seats
JAX-IAD: btwn 8-10 open seats

Not bad!!


User currently offlineDirkou From United States of America, joined Jun 2003, 571 posts, RR: 0
Reply 23, posted (10 years 2 months 5 days 5 hours ago) and read 5510 times:

What is their ICAO code?

User currently offlineNearord From United States of America, joined Jun 2004, 185 posts, RR: 1
Reply 24, posted (10 years 2 months 5 days 5 hours ago) and read 5500 times:

Two Letter, DH
Three Letter, IDE



25 N766UA : Anybody know the loads thus far for the first CLE-IAD on Aug. 1?
26 Nearord : As of right now, you and nine other passengers should be flying. Keep in mind that most all of our tickets are sold in the two weeks prior so that num
27 Jc5280 : Other than the hot towels, this is not anything more than what SkyWest and many other regional carriers have been doing for years. Don't mean to rain
28 Post contains images Iowaman : This may sound stupid but, why do they give you hot towels/what do you use them for?!?!
29 N766UA : Thanks, Nearord, I'll keep that in mind. Iowaman: They give them to you for, and you use them for, soothing your face and calming you down.
30 Iairallie : There are currently 3 levels of service based loosely on length of flight and market. Long involves a full beverage service plus lots of nice extras.
31 Goldenshield : When an airline starts up, many flights will not go out full. Take Southwest for example; they had very abismal loads for the first few months, with m
32 Nwa747-400 : Sorry I thought the service they provided went without saying because I have only heard great things. Yes, the "amenities" were provided by the flight
33 Post contains images SafetyDude : When do their Airbuses arrive? Also, what terminal do they fly out of at JFK? Thanks. -Will
34 Bluejackets : Airbuses will be introduced this fall in west coast service.
35 GloryDaysSR : I worked for B6 for a while and when we first started in 00' the loads were terrible (22 on one of the first FLL flights). I'm sure with service like
36 Post contains images 7E72004 : Am i STILL the only one booked on the inaugural flight from IND on 8/15?? )
37 GSPSPOT : You go, Iairallie!! Can't wait to try you guys from GSP.
38 Nearord : 7E72004, Nope you and 5 others are booked right now, See previous explanation, I would believe it will be a lot higher a day or two before.
39 Nwa747-400 : Just got off the phone with a friend who flew with flyi after I told her about them and she agreed "they are awesome"!!!! She flew IAD-BOS and I knew
40 ERJ170 : So how are the loads from RDU doing? Have they increased to at least 60-65%? At one point, I think they were running in the 40% level...
41 Nwa747-400 : maybe nearord can check the loads for you.....
42 Nearord : Guys, these are just guesses, but for the RDU, the crystal ball shows about 50% right now. There is nothing scientific about these observations and th
43 Hannigan : Just doing a little math, I would say it's still in the 40-50% range to date.
44 AGrayson514 : Do the CRJ's still have the old UA interiors? ~ Andrew Grayson
45 Nwa747-400 : As far as I have seen and heard they are all totally refurbed. Bright blue leather seats are the most noticeable upgrade. They are darn comfortable.
46 Post contains images Nearord : The interiors have been redone, and I must say they are mighty comfortable compared to other RJ's
47 Post contains images 7E72004 : I can't wait until 8/15!!!
48 Voodoo : I sort of surprised at the bright blue...how will that color leather wear over time?
49 7E72004 : What kind of a food service, if any could i expect from IND-IAD?
50 Nwa747-400 : Well based on my trip to BOS (and the fact that IND in similar length) I got drinks and choice of Sunchips, Cookies, Pretzels, or Cereal Bar served fr
51 Womack17 : I just returned from a trip from RDU to IAD yesterday and will be filing my first trip report. I have to say I was very impressed - very nice seats -
52 727Delta : Great service. F/A in BOS told passenger there are no blankets or pillows. I didn't see any newspapers or magazines.
53 727Delta : Independence Air service is like nothing I have ever seen. (Air or Ground) Great Service, Great People, Great Seats. 7/10/04 Flt. 1801 BNA>IAD. 8 Pax.
54 Nwa747-400 : I felt many of the same things on my trips on Independence Air.
55 Greg : Unfortunatley, that cabin pick is indicative of the loads they have been carrying. Although I noticed that even with the paulty below 30% loads overal
56 AGrayson514 : I'm suprised that they didn't do like FL and lease some substitute aircraft while waiting for their A320/319's, as FL did with their 737's. Oh well, I
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