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Egyptair "Waiting List" Help Needed!  
User currently offlineIslandHopperCO From Micronesia, joined Dec 2003, 225 posts, RR: 0
Posted (10 years 1 month 5 days 20 hours ago) and read 3628 times:

Hi all,

My girlfriend needs to fly home to take an important test (rotation boards) at her med school on Aug. 1. For some reason, our travel agent mistakenly booked us on the 5th. It is my fault for not catching this before last week. ALWAYS triple check your (or your girlfriend's) itinerary!

Our travel agent said the Aug. 29th and 31st flights from CAI to JFK were "full" in the system, and we were put on a waiting list. On both my flights on this route, the Boeing 777 was only half full. I asked her why the waiting list. The response? "Oh, they always do that...usually it just takes a few days and the seats will clear in the system". Well, it's been a week and we are still wait-listed. I think she is just using her computer system and hasn't called anyone.

We are DESPARATE to get her on that flight. I'm pretty sure there are plenty of empty seats on that flight...does anyone know where I can call for help? The reservation line in the US has no information on flights coming out of Cairo...they say you have to call the office where the flight originates. I'm willing to call Cairo. Thank you so much for any help.

11 replies: All unread, jump to last
 
User currently offlineAms From United States of America, joined Aug 2003, 1691 posts, RR: 11
Reply 1, posted (10 years 1 month 5 days 19 hours ago) and read 3591 times:

Our travel agent said the Aug. 29th and 31st flights from CAI to JFK were "full" in the system, and we were put on a waiting list. On both my flights on this route, the Boeing 777 was only half full. I asked her why the waiting list. The response? "Oh, they always do that...Usually it just takes a few days and the seats will clear in the system". Well, it's been a week and we are still wait-listed. I think she is just using her computer system and hasn't called anyone.


First af all, it all depends in which class of service you are booked in. All fares are attached with a booking class, Y,B,K,L,M etc. So even the flight maybe half full, the booking class may not be available.

Which letter class are you booked in?

We are DESPARATE to get her on that flight. I'm pretty sure there are plenty of empty seats on that flight...does anyone know where I can call for help? The reservation line in the US has no information on flights coming out of Cairo...they say you have to call the office where the flight originates. I'm willing to call Cairo. Thank you so much for any help.

This is not true, since your airline is using one CRS system:they can look at the same information, however it looks that they don't want to help you!
I would call back and demand your Travel agent to sort out their mistake.
Or let them call the Sales DPT. It is not your mistake.

Regards,
AMS






User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 2, posted (10 years 1 month 5 days 17 hours ago) and read 3550 times:

Actually, from what I remember when booking MS, they actually really "always do that" - at least in Amadeus and Galileo (and I suspect that it's no different) MS usually has a status of "permanent request", which means that, for a travel agency, they always look as if they're on waitlists: usually it doesn't take long for a confirmation to come back, most times it'll be up to 72 hours. If there's no confirmed seat after that, then that usually means that you're really on a waitlist.

At the moment, from reading your post, I'm actually not absolutely sure where you are: are you in Egypt? If yes, the best idea is to go right to the next MS office - that's usually much more effective than contacting your travel agent at home, because the airline can actually see on what position of the waitlist you are: a travel agent only sees if you're on a waitlist or not.

Also, airlines can put you further forward on the waitlist - or even confirm the seats right away (depending on availability), while the travel agent can only wait for the seats to be confirmed... often enough, I've had just that situation: clients calling me from somewhere else in the world and asking me to rebook - which I always tried to do, but sometimes you'll really only get a waitlist. I always gave the clients the recommendation to go to the airline, and in most - though not all - cases, the airline confirmed them on the new flights without trouble.

Regards,
Frank



Smile - it confuses people!
User currently offlineGuyBetsy1 From Canada, joined Aug 2001, 840 posts, RR: 6
Reply 3, posted (10 years 1 month 5 days 7 hours ago) and read 3487 times:

One other way of guaranteeing to get on that flight is to request an 'upsell' to the next booking code in economy. Ask your travel agent to what the next booking class is on that flight that is available and pay a supplement for the fare difference. You'd still be in coach, but you'll at least get on.

Otherwise, you might have to buy another ticket for another carrier.


User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 4, posted (10 years 1 month 5 days 6 hours ago) and read 3462 times:

Availabilty for EgyptAir 985 on 29 August is 4 seats in F and 4 in J. There is no availability in Y, hence WL. Even the United connection (OP by LH) has hardly any Y seats.





Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineStearmanNut From United States of America, joined Apr 2004, 352 posts, RR: 0
Reply 5, posted (10 years 1 month 4 days 18 hours ago) and read 3398 times:

Well, you gets what you pays for if you make the mistake of messing with Egypt Air for any reason.

Been there, done that; nevermore.



If wishes were horses, a Tail Dragger I would fly...
User currently offlineIslandHopperCO From Micronesia, joined Dec 2003, 225 posts, RR: 0
Reply 6, posted (10 years 1 month 4 days 6 hours ago) and read 3357 times:

>There is no availability in Y, hence WL.

Well it looks like my girlfriend is up the creek then! Does Egyptair let you "stand by" the gate in case there are empty seats...ie somebody doesn't show up? I know this is how western airlines do it, but with Egyptair who knows.

>Well, you gets what you pays for if you make the mistake of messing with Egypt Air for any reason.
>Been there, done that; nevermore.

I hear you brother! I won't go into details yet (until my girlfriend is safe at home), but Egyptair is the most unprofessional, disorganized airline I've ever dealt with. As for getting what I paid for...I could have flown British for the same price (to Ethiopia), but she and I wanted to tour Egypt for an exotic adventure. A story for another time and another (trip report) forum.


User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 7, posted (10 years 1 month 4 days 5 hours ago) and read 3348 times:

>There is no availability in Y, hence WL.

Well it looks like my girlfriend is up the creek then! Does Egyptair let you "stand by" the gate in case there are empty seats...ie somebody doesn't show up?


Please tell me that you've already asked your travelagent to put the two of you onto the waitlist!!! Preferrable even, if the two of you don't necessarily need to travel back together (in other words, if it's really important that she comes back earlier, but it doesn't really matter if you do too), ask your travel agent to split the booking up into two separate bookings: one person has better chances of being confirmed than a party of two - the logic of that being quite simple... one seat get's freed up, and the first booking on the WL with one person in it gets confirmed, even if there are 20 bookings further up on the WL with two or more persons. Only if two seats get freed up at the same time, and you're at the top of the WL, will you get comfirmed together.

Nonetheless - I still strongly recommend you get in touch with Egyptair in Cairo (from where you'll be departing, if I've read your posts right) and see if they cannot perhaps let you jump up on the WL a bit...

Regards (and GOOD LUCK!!!),
Frank



Smile - it confuses people!
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 8, posted (10 years 1 month 3 days 23 hours ago) and read 3317 times:

IslandHopper CO

It doesn;t look good my friend, Y is totally full, and there are only 2 F and 2 C seats left both days. However, if you can prove your agent made this error, force them to pay the upgrade fee from Y to C to get the flight you want.

Mark




Debate is what you put on de hook when you want to catch de fish.
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 9, posted (10 years 1 month 3 days 22 hours ago) and read 3289 times:

Egyptair's Res system (called OSIRIS I believe) is about the most primitive system in the world. It is a very very old in-house PARS system, installed in the 70's I believe, and its not really kept pace with technology, it seems. It appears to have only very basic functionality, and connectivity with GDS's is by very basic means only (standard teletype). the best would be to speak to Egyptair directly (booking MS via a travel agent is never a good idea, because of the GDS connectivity story). It might well be that the pax in question is confirmed, but the confirmation has not been communicated back to the GDS. The only people that will know for sure is MS - they probably have a Res office in CAI that could tell u for sure.

User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 10, posted (10 years 1 month 3 days 21 hours ago) and read 3263 times:

if ur lucky they will let u pay about $100-$200 and get u an upgrade AT the airport another thing to do is stand and say who is willing to give up his seat for $X Ive done that be4 and managed to pay a guy 90$ and swap dates


Next destinations, Suarabaya, beirut, paris, Accra
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 11, posted (10 years 1 month 3 days 20 hours ago) and read 3245 times:


I doubt swapping seats with another passenger is that likely in this day and age though Soups, is it ??? Expecially on a route such as this!



Debate is what you put on de hook when you want to catch de fish.
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