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Great Reviews For Song Service  
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Posted (9 years 11 months 2 weeks 5 days 15 hours ago) and read 2243 times:

From the Palm Beach Post

I'm flipping through the TV channels: Tony Blair looking older by the
minute on the BBC; Baghdad on CNN; Jennifer Lopez on E! (Is she going
to give that engagement ring back or not?); Emeril on the Food channel
("Bam!"); Curb Appeal on HGTV (Now there are some ideas for the ugly
front walkway); and Trading Spaces on The Learning Channel (Don't the
homeowners ever learn? If you tell the designer not to paint the
armoire, then the designer absolutely will paint the armoire.)


Soon, it's time for dinner - Oregano Scented Organic Chicken and Baby
Spinach Salad. Should I have the Bonterro cabernet with that? And
before I know it, we're landing in West Palm Beach.

Yep, 2 1/2 hours on Delta's Song and what a pleasant experience it
was.

Waiting in the dingy gloom of LaGuardia Airport in New York, I was
actually looking forward to the flight home on Song: Those leather
seats in bright, happy colors. The cheerful, chic flight attendants
dressed by designer Kate Spade. Not to mention the little television
screens - one per passenger - on the backs of seats. And the food.

What happened to pretzels-only flights and nothing to do but read the
book you brought with you?

The value airlines, that's what. ***And Song in particular.*** The
much-trumpeted carrier, started last year by Delta, recently received
the highest overall ratings of low-fare airlines from both
BusinessWeek and the Los Angeles Times. (Others joining the low-fare
fray: United's discount subsidiary, Ted; JetBlue; AirTran; ATA
Airlines; and Southwest. WestJet, the Canadian low-fare airline, is
planning flights to Florida and other destinations. And Sir Richard
Branson, founder of Virgin Atlantic, is considering a low-fare
contender in the United States.)

I didn't get my fare for a song, but it was the least expensive flight
I could find. Plus, traveling aboard Song was a lot more fun than
flying the parent airline.

Those individual screens have live satellite TV showing 24 channels,
and there's an interactive music trivia game you can play with other
passengers. (Twenty-five percent of Song's planes don't have the TVs,
but will soon.)

By the end of the year, there will be even more entertainment options,
including pay-per-view movies (a feature exclusive to Song), and an
interactive iXplor moving map program with zoom capabilities and
points of interest information.

The food is definitely something to sing about, even if you have to
pay for it and the choices are limited and fairly expensive.

Still, there are no bland, dry sandwiches at "Cafe Song," open most of
the flight and served by flight attendants.

The menu was created by Michel Nischan, author of Taste Pure and
Simple (a cookbook that's a favorite of Oprah's and No. 2 on Amazon)
and executive chef for the innovative Heartbeat Restaurant and the W
New York Hotel.

He focuses on pure ingredients and intense flavors - without the use
of cream, butter and processed starches or sugars - and his offerings
have won accolades from the Physicians Committee for Responsible
Medicine. In a report rating 10 major airlines, Song was cited as the
only service to consistently provide healthy meal options for
breakfast, lunch and dinner.

A sampling of what's available: organic yogurt with granola, $3;
turkey on whole wheat croissant with cream cheese and mango jam, $6;
Mediterranean Vegetable and Toasted Lavosh Vegan Sandwich (roasted
butternut squash, grilled eggplant and zucchini on toasted bread with
organic brown rice and tofu cream cheese), $8.

But there are also guilty pleasures: Mrs. Fields chocolate chip
cookies, $2, Odwalla Super Protein Bars, $3, and more. Dylan's Candy
Bar - the candy store co-founded by Dylan Lauren, daughter of Ralph
Lauren - provides Song-branded chocolates and candies.

Song is the only discount airline to provide service to Newark,
Kennedy and LaGuardia airports. It offers nonstop service between
major cities in the Northeast and Florida, plus Atlanta, Los Angeles,
Las Vegas and San Juan. Beginning June 1, Song will offer a third
daily round-trip flight between Boston and West Palm Beach and a
fourth daily round-trip between Boston and Fort Lauderdale. Song will
increase service from Hartford to West Palm Beach, for a total of two
daily round-trips. (Visit flysong.com or call 800-FLY-SONG). You can't
miss the fleet of 36 199-seat, one-class Boeing 757s, with the neon
lime-green logos.

Of course, the other low-fare airlines have food and fun, too: JetBlue
also offers seat-back video systems, and Ted airline has Ted beer, Ted
cocktails, and free headsets in bright colors for TedTV shows,
including stand-up comedy and sitcoms.

So given a choice between a dull, pricier flight or one on Song or Ted
or JetBlue, the decision is an easy one.

Want to meet for dinner and a movie at 30,000 feet?

25 replies: All unread, showing first 25:
 
User currently offlineKim777fan From United States of America, joined Aug 2004, 510 posts, RR: 1
Reply 1, posted (9 years 11 months 2 weeks 5 days 15 hours ago) and read 2190 times:

Sounds like a borderline "trip report" but glad to know Delta's subsidiary seems to have it right. Maybe they will take all the best features of Song when DL announces their reorganization plan on 8/26.

User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 11 months 2 weeks 5 days 15 hours ago) and read 2196 times:

Businessweek Thinks Song is Tops as well.

"Flying Budget, But In Style
Discount carriers are trying to outdo each other in offering in-flight
amenities.

I'm somewhere between Orlando and New York on Song, Delta Air Lines's
(DAL ) new discount subsidiary, playing a game of music trivia against
my fellow travelers. We've just completed round 19 and, with one
multiple-choice question to go, I'm in second place. The final
question pops up on the seatback screen in front of me: "Johnny Cash
did a cover of Hurt by which band?" I know this one: nine inch nails.
Too bad for me, the passenger in first place also gets it right and
wins the contest. Still, it has been a fun way to pass the time. After
scrolling through the channels to see what's on satellite TV, I think
I'll play again.

People who look down on low-fare airlines as nothing better than buses
with wings are in for a surprise. While Southwest Airlines (LUV ) and
a few other discounters cling to their no-frills ways, a new breed of
budget carrier is offering a buffet of in-flight amenities that, in
some instances, surpass business-class service on major airlines.
Twenty-four channels of real-time TV on individual screens? Frontier
(FRNT ), JetBlue (JBLU ), and Song all have it. Leather seats? JetBlue
and Song have them, too, as does ATA Airlines (ATAH ) on its newest
planes. Gourmet sandwiches and salads? You can buy them on America
West (AWA ), Song, and United Airlines' (UAL ) new affiliate, Ted.
Flight attendants on Song will even shake up a Cosmopolitan for you,
served in a giant martini glass, for $5.

FREE TV IN THE SEATBACK
Soon there will be more. Frontier, JetBlue, and Song will offer
pay-per-view movies later this year. In a few months, AirTran (AAI )
and JetBlue will start broadcasting 100 channels of free XM Satellite
Radio. Meantime, Song will add streaming MP3 programming to allow
passengers to create their own music playlists. The best part is, you
can get all these extras at fares that won't hurt your wallet or upset
the corporate travel department. My one-way Orlando-to-New York ticket
on Song was $77. That same flight in coach on Delta? Five times as
much, with a 50-minute layover in Washington.

You can thank JetBlue Airways for this bounty. It instantly wowed
passengers when it launched in early 2000 as the first airline with
free TV beamed live over satellite to individual screens at every
seat. Since then, older carriers such as ATA and Frontier have added
headset entertainment to keep up. The two newest contenders -- Song,
which started last April, and Ted, which just began in February with
flights in and out of Denver -- have only intensified the
in-flight-service competition by rolling out à la carte meals and
expanding to more markets.

To better judge the latest offerings, I recently hopscotched around
the country, flying almost every discount airline out there. While the
overall level of coach-cabin service has gone up tremendously in the
past few years, there are obvious laggards. Southwest, stubbornly true
to its original concept, really is a bus with wings. And fast-growing
AirTran is Southwest with seat assignments, though AirTran now at
least sees the need to give fliers more, with its upcoming radio
service.

The best was just as obvious. Song's Boeing (BA ) 757 aircraft come
with leather seats in light blue, accented with muted orange, green,
and purple. They're as comfy as they are colorful. Its live TV package
is matched by Frontier and JetBlue, though Frontier charges $5 for the
service. But no other carrier also offers 24 channels of free audio
programming, including one of complete CDs as well as a video game.
Song's food is also highly edible. For $8, I had a tasty salad of baby
spinach, organic chicken, feta cheese, olives, and cherry tomatoes.

The flight wasn't perfect. Like all discount airlines, Song attracts a
lot of families, and that can mean kid problems. Three rows up, a
child got airsick all over the place. But what other carrier would let
me show off my storehouse of music trivia while sipping a supersize
Cosmopolitan? Goodbye, flying Greyhound. Welcome to the new golden age
of air travel.



User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 11 months 2 weeks 5 days 15 hours ago) and read 2182 times:

LA Times Rates Song a Standout vs LCCs

Coast-to-coast comparison: Flying the frugal skies
By Jane Engle
The Los Angeles (CA) Times


Time was, Southwest was the only discount airline most people knew. No
more. The "bus of the skies" has a host of imitators, all promising low
fares and high fun.

Now the question is this: Who really delivers?

To find out, I recently rode four self-proclaimed low-cost carriers --
Delta's Song, JetBlue, United's Ted and Southwest -- plus United on a
cross- country barnstorming tour to compare service, entertainment
options, food, comfort levels, fares and more.

My main impression of these five: Song was a standout, with its
cheerfully corny crew, wacky color scheme and gourmet food. JetBlue
pulled up second. As for the rest, I found little difference in the
flying experience --

or sometimes even fares -- from one to the next.

I chose a route that would take me from Los Angeles to the East Coast
and back: Song from Los Angeles International Airport to Orlando, Fla.;
JetBlue from Orlando to Boston; United from Boston to Denver; Ted from
Denver to Las Vegas; and Southwest from Las Vegas to LAX.

This was not a scientific sampling, certainly. Trip legs varied from 4
1/2 hours on Song and United to an hour on Southwest. I wasn't able to
taste full menus on all flights. Even within the same airline, different
crews may give different service. Fares, of course, shift constantly.

So I can report only what I found on my flights, detailed in the order
flown:.

Song

Delta launched this low-cost carrier last April on a fashionable note:
Kate Spade designer crew duds, organic buy-on-board menu by former W
Hotel chef Michel Nischan and seatback TVs. All this plus extra legroom.


The airline shuttles mainly between the Northeast and Florida but also
flies nonstop to Florida from the West, including Los Angeles. Its
promise, on its Web site: "The song is personal. It's unique. Memorable.
And brings a smile to your face."

It does just that, for the most part. The LAX gate crew for my morning
Song nonstop to Orlando was subdued. But at 54B next door, a Song agent
regaled -- or tormented -- his captive audience with jokes such as:
"Knock knock." "Who's there?" "Shelby." "Shelby who?" "Shelby coming
around the mountain when she comes."

Inside the squeaky-clean B757 cabin, where the color scheme was bright
blue with lime, purple and orange accents, the good humor carried
through to the safety audio, set to salsa music.

"You're lucky," the crew told us: We were on one of the first Song
planes to be wired for live satellite TV, with 24 channels.

You pay for food, and it's not cheap. But my gourmet vegan sandwich, a
7- inch-diameter lavash stuffed with grilled vegetables, tofu and rice,
was worth the $8, and the Song Sunrise (vodka, orange juice and a splash
of cran-apple), $5, wasn't bad either.

Neither was my one-way fare: $129.10 (including taxes), the lowest in
the market the day I booked it..

JetBlue

This 4-year-old, New York-based carrier has enjoyed a meteoric rise,
powered by low fares, roomy leather seats and 24 channels of satellite
TV beamed to every seatback. It flies to 23 cities in 11 U.S. states and
Puerto Rico, with a West Coast hub in Long Beach. In Northern
California, it offers service from Oakland and soon will fly out of
Sacramento and San Jose.

It also sports a breezy, cheeky style.

Directing us to pick up headphones from a box before boarding, the gate
agent in Orlando announced, "They're free now. But if you get on the
plane, they're $5,000."

By comparison, the crew on our A320 to Boston played it straight. But
flying was still fun.

My TV monitor worked, with occasional audio glitches. Guides to travel
manners ("Be nice"; "Pack your own meal") and "Airplane Yoga, or how to
look like a real weirdo to your fellow passengers," were clever.

The downside on my nearly three-hour flight: no magazines and skimpy,
albeit free, food offerings. The latter included the airline's
reduced-fat "blue" potato chips, party mix and cookies. There was no
buy-on-board program. The cabin was a vision in gray; I missed Song's
hues.

However, my one-way fare was $87.60, lowest in the market when I
booked..

United Airlines

This industry giant, which traces its roots to a 1926 air-mail service,
is the largest U.S. airline under bankruptcy protection. United has cut
costs, reduced some business fares, launched a low-cost carrier named
Ted and made other changes to try to pull out of its financial tailspin.


At Boston's Logan airport, I checked in for my 9 p.m. flight to Denver
at one of the self-serve kiosks. The remaining staff tagged bags and
processed customers with paper tickets.

The gate agents were efficient and cheerful, although devoid of knock-
knock jokes -- a mercy, perhaps. Ditto for the onboard crew.

The mostly gray cabin of our B757 showed some fatigue: Worn seatback
pockets were stuffed with unwrapped headphones and well-thumbed airline
and Sky Mall magazines. I missed having a personal TV, although "Master
and Commander: The Far Side of the World," screened on drop-down cabin
monitors, was a classy film offering.

My main complaint was legroom. With the seat in front reclined, my knees
cleared the seatback by barely 2 inches, less than half the gap on Song
and JetBlue. I'm 5 feet, 7 inches tall. No wonder 6-footers scramble for
bulkhead and exit-row seats.

There was no free food on my 4 1/2-hour flight, another "frill" that the
once-glamorous majors are eliminating to compete with their low-cost
cousins. But my $7 chicken Caesar salad wrap, bought onboard, was ample
and tasty.

Except for legroom, United delivered a good flying experience. As for
the fare: Had I booked JetBlue, I could have flown for $87.50 instead of
the $127.60 I paid on United..

Ted

I had high hopes for a fun date with Ted, the low-cost operation that
United launched in February from its new Denver hub.

Sporting white, blue and orange plumage, Ted, which takes its name from
the last three letters of United, is "warm, friendly and casual,"
according to its publicity. It also seemed aggressively trendy. The
onboard "Tedevision" and "Tedtunes" entertainment was getting
enthusiastic reviews from teens.

But I was mostly disappoin-Ted.

The Denver gate agent told me there would be no meals because the one-
hour, 49-minute flight was too short to qualify. (On longer flights, you
can buy $7 club sandwiches and salmon Caesar salads.)

At the gate, there was a forest of orange signs, offering cheery
greetings such as "It's a great day to be flying," and "Ted is happy to
see you."

But onboard, it was much like flying United, with its pleasant but
business-like crew and cramped legroom. Plus one unsettling oversight: a
used tissue in my seatback pocket.

Ted's entertainment was hipper, of course. There was no seatback
satellite TV, but drop-down monitors showed a Liz Phair music video, a
profile of teen singer-actress Mandy Moore, an episode of NBC's "Scrubs"
comedy and other shows. Music on 14 channels ranged from retro to house
and trance mixes. We got little bags of party mix and beverages,
including what Ted touts as Starbucks coffee. On the upside, Ted
delivered the lowest fare of the five carriers I compared, $179.10,
matching low-cost competitor Frontier..

Southwest Airlines

This granddaddy of discount carriers, launched in 1971 from Texas,
pioneered "flying for peanuts" with a sense of humor.

Although Southwest's flights, once regional, now stretch from coast to
coast, you'll still get only peanuts on shorter sojourns, and you won't
get a reserved seat. Just hope you get into Boarding Group A.

But Southwest is looking a little tired these days, judging from the
packed, hourlong flight I took from Las Vegas to Los Angeles
International.

The repairman apparently hadn't made a recent pass through our B737
cabin. My reading light didn't work. The seat in front was locked in
half-recline. A couple nearby shifted seats, complaining they couldn't
turn off the arctic blast from their air vent.

Although the crew was pleasant enough, they weren't funny. Not one corny
joke or silly guessing game. Just the standard safety announcements.

I was grateful for my two bags of free peanuts and an apple juice -- and
for my $47.60 fare, the lowest on the day I'd booked it. Southwest still
gets that right.

But for me, on this trip, there was little difference between flying
Southwest or United or Ted.

Allison Zahorik, a Southern Californian handbag designer who was in Las
Vegas for business, is a fan of Southwest, having been on flights with
more typically jolly crews.

"I like the people," she said. "They make a lot of jokes and make you
feel comfortable." For a less-than-avid flier like her, "it makes a huge
difference," she said.

I hope the airlines are listening customers like her. Flying, after all,
was once fun. As Song and JetBlue prove, it still can be, even when done
on the cheap.




User currently offlineBIGBlack From United States of America, joined Aug 2004, 600 posts, RR: 0
Reply 4, posted (9 years 11 months 2 weeks 5 days 12 hours ago) and read 2118 times:

I absolutely love song. It's my favorite 'airline' to fly


Someone special in the air
User currently offlineSspontak From United States of America, joined Aug 2004, 475 posts, RR: 2
Reply 5, posted (9 years 11 months 2 weeks 5 days 10 hours ago) and read 2096 times:

Song is my favorite too. I hope they expand this model to all of Delta's domestic service.


Go Delta!
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 11 months 2 weeks 5 days 3 hours ago) and read 2032 times:

Delta has done an effective job in matching (I would argue exceeding) the product Jetblue puts out. Travel and Leisure magazine ranked Song right behind Midwest Express and Jetblue as top domestic service in Song's first year operating. Internal industry customer satisfaction surveys have Song exceeding or matching Jetblue in all ten areas measured. Now the hard part comes as Delta needs to get the CASM down even further.

User currently offlineStarrion From United States of America, joined Jul 2003, 1126 posts, RR: 2
Reply 7, posted (9 years 11 months 2 weeks 5 days 2 hours ago) and read 2017 times:

Yeah that matches to experiences I've had, as well as my family and business collegues. Song is great.

Getting the top spot in all these reviews is probably going to give the more-rabid JBLU folks a bit of an upset though.

An Richierich may very well have a coronary....  Big grin



Knowledge Replaces Fear
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 11 months 2 weeks 5 days 2 hours ago) and read 2003 times:

Is he the one who mentions the Jetblue "snack" in every post?...LOL

User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 11 months 2 weeks 5 days 2 hours ago) and read 2001 times:

Is he the one who mentions the Jetblue "snack" in every post?...LOL

User currently offlineRCS763av From Colombia, joined Jun 2004, 4393 posts, RR: 12
Reply 10, posted (9 years 11 months 2 weeks 5 days 1 hour ago) and read 1958 times:

SONG rox JETBLUE sucks!


Les escribo desde el frío de mi verde altiplano.
User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 11, posted (9 years 11 months 2 weeks 5 days ago) and read 1931 times:

Haha Starrion.

For the record, I have never said Song sucks. I think it is really good artificial imitation of the real thing, which in this case I believe is JetBlue. I actually think that Song is an improvement over mainline Delta, at least in terms of service and IFE. I am not crazy about the vivid neon-lime colors but I don't base my flying experience much on a color scheme.

I am a little curious about why the author thought Song was head and shoulders better than JetBlue. He/She is entitled to his or her opinion, as we all are in here, but it was never really explained why Song "was a standout". I don't know when this was written but apparently they were lucky to get on a plane with a TV. Every JetBlue plane has had 24 working channels of sat-TV since April or May 2000. No one is denying the food choice on Song is better than that of JetBlue, but it comes with a price. I am too cheap to spring $8 for a sandwich that is essentially "airline food" - I'd rather spend my money at a deli or store prior to boarding!

So it seems to me that the author chose Song over JetBlue for #1 because of VERY minor issues. Apparently he/she liked Song's colors better and paying for overpriced food. He/she would have likely orgasmed at parting with another $8 for some "in-flight exercise" then.

Like I said, I don't think Song's service is bad. I am cynical only because it is not very innovative - it is almost amusing to watch Delta struggle and sweat to try and match a four year-old upstart airline. My point about them has always concerned the viability of Song and the airline-within-an-airline technique. I have always maintained that Song is a money loser and unless things change dramatically, always will be. I have predicted in the past that Song (as we know it) may go away. OK - I'll admit it - it is still here. The 'big Song announcement' in the past was only to announce Song has no expansion plans. In this business, not expanding is bad news. If Song was making dough, believe me, the parent would chase it for all it was worth! The recent Song deployment to the Bahamas involved no new aircraft and a cancellation of the JFK-ATL Song service.



None shall pass!!!!
User currently offlineStarrion From United States of America, joined Jul 2003, 1126 posts, RR: 2
Reply 12, posted (9 years 11 months 2 weeks 4 days 23 hours ago) and read 1911 times:

As far as luck involved I seem to recall that Song had completed their IFE rollout to the 36 aircraft. And most people don't know who is copying who as far as service is concerned. What I do know is that the more people I steer onto Song, the more raves I get for knowing a good airline. I have to fly Delta/Song or AA anyway, and Song is a big improvement over mainline Delta service.

Delta has not broken the numbers out, so no one outside of Delta knows whether they are losing or making money.

As far as no expansion goes it either indicates that the yields don't justify expanding it, or Delta is unwilling to put up the money to rehab more 757's while they are in survival mode. I think it's the latter, you think it's the former, and the only way to find out would be to burrow into prop. corporate information.



Knowledge Replaces Fear
User currently offlineSouthpaw8669 From United States of America, joined Nov 2003, 141 posts, RR: 7
Reply 13, posted (9 years 11 months 2 weeks 4 days 23 hours ago) and read 1899 times:

Jetblue all the way, Song No Way. I have flown both and its Jetblue over Song.


-Eric



@southpawcapture
User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 14, posted (9 years 11 months 2 weeks 4 days 23 hours ago) and read 1884 times:

I do not work for Delta, Starrion, and I agree that there is no way to know ANYTHING with 100% certainty. So everything is speculation.

But again, as I have in the past, I am trying to look at Song's finances as logically as possible. If Song were making money, Delta would pony-up and convert more seven-fives. It'd be called a short-term investment. Analysis of this industry, by so-called experts (who do this for a living, I might add) also points to Song's red ink. I could be wrong, the experts could be wrong - no denying that. But one has to figure that with DL's pilots being paid what they are, the 757 being quite a bit more expensive to operate than an A320, and with Song's revenue's being relatively low (great for consumers, though), it doesn't add up to a pretty picture. Granted, none of Delta's operation is exactly shining at the moment. It is more a case of what sucks the most. I am not sure if they are in a position to ride a loss-leader at this point.

I am assuming by this article that it is four or five months old but even then I thought all Song's planes had IFE. Hmmmm... probably misinformation on the author's part.

In the real world (that is, outside of this website), most consumers don't choose an airline because of its colors or what type of exercise program it offers. Most also don't give a hoot about IFE or what magazine is in the seatback pocket. At this end of the market, they base their decisions off of loyalty, price, convenience, timing, prior experiences and perception of service/branding (in no particular order). It is exactly these things why JetBlue is doing so well, especially in a tough NY-based setting. Song is an improvement over Delta but the brand recognition isn't there yet.



None shall pass!!!!
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 11 months 2 weeks 4 days 22 hours ago) and read 1854 times:

"I don't know when this was written but apparently they were lucky to get on a plane with a TV. Every JetBlue plane has had 24 working channels of sat-TV since April or May 2000. "

You seem to imply frequently that Song promised some IFE completion date and didn't deliver. Or that they advertise IFE and did not make it clear that it was not yet available on any aircraft. I'd like to lay this to rest. I have plenty of material showing that this was not the case. I'd be happy to post the material. Are you able to source what you frequently bring up?


User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 16, posted (9 years 11 months 2 weeks 4 days 22 hours ago) and read 1840 times:

I don't have to source it - it was more than implied in the article YOU posted!
Perhaps it was another happy DL employee wearing the lime-green jumpsuit and forgot what he was saying...

Seeing you brought it up, though, it did take Song a long time to get the whole fleet equipped with tvs. They were in service something like six months before even one aircraft had it and probably a year before the whole fleet was decked with it. The SoHo store and other media seemed to advertise the tvs pretty heavily but, as I recall, only 10% of the fleet had them at that time! I'm not accusing DL of false advertising but it did seem they were happy to show-off a system that was not fully in-place! Either way - it is moot now because all 36 planes have the tvs.



None shall pass!!!!
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 11 months 2 weeks 4 days 21 hours ago) and read 1816 times:

I read it again and it went right over my head. Where is the article misleading?
Could you cut and paste the part in question?


User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 18, posted (9 years 11 months 2 weeks 4 days 21 hours ago) and read 1801 times:

"You're lucky," the crew told us: We were on one of the first Song
planes to be wired for live satellite TV, with 24 channels.


You posted this, padcrasher, saying it was from the article "LA Times Rates Song a Standout vs LCCs".

I re-read it too and still do not know when the Song flight was taken. Considering the B6 reference to service to SMF and SJC that had not begun yet, I'll assume it was just a few months ago. Except for the slick music channels, I am still perplexed as to why Song was so good!?




None shall pass!!!!
User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 11 months 2 weeks 4 days 21 hours ago) and read 1780 times:

So in other words the article made very clear that this was one of the first Song planes installed with IFE. And that one is "lucky" to be on one.

I'm not following. Do you have a problem with Song's advertisements of IFE, were they misleading in the roll out? Did they promise something and not deliver. Just like to resolve this.



User currently offlineJetBluefan1 From United States of America, joined Dec 2003, 2971 posts, RR: 14
Reply 20, posted (9 years 11 months 2 weeks 4 days 21 hours ago) and read 1766 times:

When I flew Song, I was not impressed. However, by looking at these reviews, I feel that my experience wasn't something too common. I actually am happy to see that people like them, and I congratulate them on doing so well service wise (and this is coming from a loyal JetBlue flier!).

JetBluefan1



Most people on a.net hate JetBlue. Get used to it.
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 21, posted (9 years 11 months 2 weeks 4 days 20 hours ago) and read 1747 times:
Support Airliners.net - become a First Class Member!

SONG rox JETBLUE sucks!

Stifle it. There is no place for comments like that on these forums. And you wonder why people are leaving.

You don't have to like jetBlue, RCS763av, but you atleast need to respect it. Without it, you wouldn't have your beloved song.

And siding with jetbluefan1, my song experience was also probably not the usual- perhaps its time to take out my Delta voucher (which was a product of the negative song experience) and try again.

Its good to see that both jetBlue and song are winning customers over but both airlines flights are still full! Perhaps this is proof that two airlines can infact coexist in this industry...

All the best
JBLU


User currently offlineRichierich From United States of America, joined Nov 2000, 4242 posts, RR: 6
Reply 22, posted (9 years 11 months 2 weeks 4 days 20 hours ago) and read 1736 times:

I think we have a failure to communicate here, Pads.

So in other words the article made very clear that this was one of the first Song planes installed with IFE. And that one is "lucky" to be on one.

What was the date on this article? Judging by the reference to B6, I'd say it was perhaps four or five months ago. If the author was "lucky" to be on a Song plane with IFE, then this implies that some or most of the fleet didn't have it at that time. Perhaps the Song crewmember was wrong - I don't really care. I'm not (or have ever said) Song/Delta is lying about their IFE and I am fully aware every Song plane now has tv. What I have said in the past is that the tv was slow to be introduced fleetwide and yet DL made a big to-do of it. It always seemed funny to me to be touting a system that had not been rolled-out fleetwide - clearly this was in response to the fact that their main competitor had IFE since day one (or Apr/May 2000 anyway).



None shall pass!!!!
User currently offlineBIGBlack From United States of America, joined Aug 2004, 600 posts, RR: 0
Reply 23, posted (9 years 11 months 2 weeks 4 days 20 hours ago) and read 1734 times:

I hold no ill will to JetBlue at all. Any successful airline is good for the industry...period. I just love Song. That does not mean I hate JetBlue, and actually, I have been wanting to give them a ride.


Someone special in the air
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6203 posts, RR: 11
Reply 24, posted (9 years 11 months 2 weeks 4 days 16 hours ago) and read 1696 times:

Ive flown SONG, never flown B6- so I cant state my opinion on them. I was very impressed with SONG when I flew them between Orlando and San Juan- the price for a roundtrip ticket was incredible, I enjoyed the food (a delicious roast beef wrap- the best food Ive ever had on an aircraft), extremely impressed with the 24 Dish Network channels (they were announcing 2 PPV movies on my flight- for $5.oo each), and a good music selection. The colorful interiors of the aircraft made the flight a bit more relazing (at least in my opinion), and the legroom made the short 2 1/2 hour flight very comfy. Most of the f/a's (not all) were very friendly and nice, all in all I did enjoy my SONG experience and I do wish DL mainline would be more like SONG. I did get to fly DL 5 days later- very nice crew but IFE wasnt up to the SONG,and the 757 was very cramped .
Chepos



Fly the Flag!!!!
User currently offlineFanoftristars From United States of America, joined Jul 2000, 1604 posts, RR: 5
Reply 25, posted (9 years 11 months 2 weeks 4 days 15 hours ago) and read 1677 times:

Delta can become just like Song, but only if they keep the front cabin!


"FLY DELTA JETS"
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