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JetBlue & Delayed Luggage  
User currently offlineDeltaAgent1 From United States of America, joined Feb 2004, 104 posts, RR: 2
Posted (10 years 2 months 1 week 2 days 1 hour ago) and read 3554 times:

It's interesting to see the line of passengers at the B6 baggage service counter every night filling out claims etc. While this company doesn't
interline with anyone, wouldn't it be in their best interests to work a few interline agreements so their passengers don't have to wait 24-48 hours to get their bags. A simple RUSH tag to an interline carrier would take care of the passenger much quicker. (delayed baggage has to wait 24 hours till their next flight from JFK or LGB and with only 2 flights a day into SLC that makes it a long wait) During Ski season, they have the worst lines at their baggage service counter..(or room as it is in SLC)

15 replies: All unread, jump to last
 
User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 2 months 1 week 2 days 1 hour ago) and read 3527 times:

Still pissed they didn't hire you I guess.

User currently offlineDeltaAgent1 From United States of America, joined Feb 2004, 104 posts, RR: 2
Reply 2, posted (10 years 2 months 1 week 2 days 1 hour ago) and read 3522 times:

JAL Never interviewed for them & never would. Guess you would like a job with them Move to SLC, you can work for them in your basement apartment for around $6.80 per hour taking reservations.

User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 2 months 1 week 2 days 1 hour ago) and read 3516 times:

$6.80/hour sitting at home on my computer all day... hell... that's $6.80 more then I'm making now.

And I don't know about Salt Lake City, but the minimum you make here working for Jetblue is $10.00/hour.



User currently offlineSpinkid From United States of America, joined Jul 2001, 1118 posts, RR: 0
Reply 4, posted (10 years 2 months 1 week 2 days ago) and read 3497 times:

Why are you picking on jetBlue, seems like when anyone loses your luggage it takes about that long to get it back to you.



User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 2 months 1 week 2 days ago) and read 3474 times:

I would think SLC-JFK is Jetblue's worst performing route. According to 3Q 03 DOT data they had a 59% load factor at an average fare of $150, at 1989 miles I'd say they lose money. They take in $14K a flight. I can't see their CASM being that low.

User currently offlineAirlineFanatic From United States of America, joined Mar 2004, 222 posts, RR: 0
Reply 6, posted (10 years 2 months 1 week 2 days ago) and read 3451 times:

DeltaAgent,

re: "It's interesting to see the line of passengers at the B6 baggage service counter every night filling out claims etc"

With a 1.39 MBR rate in SLC, I would say you are REALLY over exaggerating or creating a situation that does not exist. And while it is unfortunate that these small number of passengers were inconvenienced, they are compensated and as pointed out already, most airlines take 24-48 hours to recover lost bags.

On a trip to Paris two years ago, DL/AF took the entire Presidents weekend to get my luggage to me - my entire trip. They handed me a T-Shirt, toiletry bag and an address for consumer relations. DAY AFTER DAY, there were messages that my luggage was at the airport and would be sent to my hotel - IT WAS THE WRONG BAG FOR THREE DAYS... so that might be an extreme scenario - but in this case the interline agreements did nothing for the passenger.

BTW... you sure do spend a lot of time observing the B6 operation of two daily flights in SLC, I am thinking that DL should look to increase your productivity in that station OR you should look into a position with JetBlue's operation since you are that familiar with it.


User currently offlineLuv2fly From United States of America, joined May 2003, 12118 posts, RR: 49
Reply 7, posted (10 years 2 months 1 week 2 days ago) and read 3428 times:
Support Airliners.net - become a First Class Member!

Here is the other thread started by him as well, seems he is out to bad mouth them any chance he gets.

http://www.airliners.net/discussions/general_aviation/read.main/1696400/



You can cut the irony with a knife
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33009 posts, RR: 71
Reply 8, posted (10 years 2 months 1 week 2 days ago) and read 3419 times:

I would think SLC-JFK is Jetblue's worst performing route. According to 3Q 03 DOT data they had a 59% load factor at an average fare of $150, at 1989 miles I'd say they lose money. They take in $14K a flight. I can't see their CASM being that low.


It wouldn't surprise me. The only real reason they fly to Salt Lake City (daily to JFK and LGB) is because of Neelmen's strong connections to the area (he is from Utah, no?). It is also where the majority (if not all) of their telephone reservation agents are based.



a.
User currently offlineAirlineFanatic From United States of America, joined Mar 2004, 222 posts, RR: 0
Reply 9, posted (10 years 2 months 1 week 2 days ago) and read 3416 times:

Padcrasher,

The SLC-JFK/LGB routes are really bridges for JetBlue crew in the support center to have access to the system with many seats going out as non-revenue confirmed. Any gain or loss could be looked at as further costs to B6 on DL or other carriers whose pricing would be outrageous without LCC competitive fares out of SLC on all tickets bought to transport business travel.


User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 10, posted (10 years 2 months 1 week 1 day 23 hours ago) and read 3396 times:

Let me ask you this. I've heard Neeleman is this straight laced Mormon. Whenever I think of Mormons I think of Steven Covey who written a these "7 Habits" books two of which I've read. Mormons seem to me to really stress family. I like that about them.

I'm referring to Jetblue ramp and FA's. Do you think Neeleman has given these people a living wage in NYC? Something that they could raise a family on? At Delta they keep track of OAL benefits and JB is by far and away the cheapest when it comes to healthcare costs. I know it's employment at will but would he get away with these if he was employing members of his own Church in Salt lake City?


User currently offlineMoose1226 From United States of America, joined Apr 2004, 250 posts, RR: 1
Reply 11, posted (10 years 2 months 1 week 1 day 23 hours ago) and read 3371 times:

I flew DL last sunday and they lost two of our four bags. One showed up on Monday and one showed up Thursday. Each time we called them, we got a different report as to its status. Good Service my A*s.

My dad has been flying B6 about 10 times per year for the past two years and they have never lost any of his luggage.

Touche!


User currently offlineAa757first From United States of America, joined Aug 2003, 3350 posts, RR: 8
Reply 12, posted (10 years 2 months 1 week 1 day 22 hours ago) and read 3342 times:

Padcrasher,

jetBlue flight attendants are well paid, and very well paid for an LCC. A new flight attendant gets $20 per flight hour for hours zero through seventy and $30 per flight hour for every hour above seventy. AirTran flight attendants make $18.56 an hour and America West flight attendants make $16 something I think. Southwest flight attendants were paid about $14 an hour, but I have no clue about the new contract, which apparently involves a pretty big pay increase.

I don't really know what their minimum guarantee is, but if it was 71 hours (that's about the norm), that would mean $17,160. Is that enough to live in NYC? No. I don't know about FLL or LAS living costs (there are crew bases there), but with all of the major's lay-offs, there are alot of flight attendants looking for work.

AAndrew


User currently offlineETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 13, posted (10 years 2 months 1 week 1 day 22 hours ago) and read 3316 times:

DeltaAgent1,
Maybe you _should_ apply to work for jetBlue, considering the current situation with your employer...


User currently offlineMAH4546 From Sweden, joined Jan 2001, 33009 posts, RR: 71
Reply 14, posted (10 years 2 months 1 week 1 day 22 hours ago) and read 3312 times:

FLL or LAS living costs (there are crew bases there)

Vegas? I didn't think they have a crew base there, don't you mean Long Beach?

In terms of cost of living, the cost of living in the LA, South Florida, and New York City areas are all significantly higher than most US cities. They rank among the highest in the world.



a.
User currently offlineJetMARC From United States of America, joined Aug 2003, 558 posts, RR: 2
Reply 15, posted (10 years 2 months 1 week 1 day 18 hours ago) and read 3258 times:

jetBlue pays me very well as a flight attendent. Our hourly rate is excellent and they cap hours at 150 per month. My mother at Northwest will max out at 85 per month. So the potential to make some serious $$$ at jetBlue is there. At 22 years old and as a 2nd year f/a at jetBlue, I made $47,000 for 2003 - but I worked hard - trust me. That includes per diem, over time, lead pay, etc. Plus my profit sharing contribution of $8,000 to my 401K (17% of your eligible pay). This is a great place to work.

As for "rush/expedite" tags - we have 'em. Its an industry standard. When I worked my first year at jetBlue as an agent in Oakland, our first cancellation on May 4th, 2001 was because a worldwide agent (contract ramp) had hit our a/c with a bag cart. We canceled the flight and rebooked pax on United full fare (OAK-LAX-JFK). I personally, along with other ramp and customer service crew, wrote out Rush/Expedite tags at 6am in the rain on the ramp and humped those bags onto the beltloader as UA rampers loaded the B737. United, believe it or not, actually took a few minutes delay to assist in accomadating our passengers and loading the bags.... In times of need, I believe most airlines (or local airport 'co-workers') will help each other out and try to get passengers where there need to go and not necessary place profit first...

If a bag is really lost, by the time we find and locate it, it only makes sense to put in our flight and deliver it to our own BSO instead of relying on another airline to handle it. Heck, watch us 'RUSH/EXPEDITE' it on Delta and it'd probably get lost all over again...



"Sucka, I'm gonna send you out on Knuckle Airlines. Fist Class!!" ~ Mr. T
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