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AA To Start Selling Snacks On Board!  
User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Posted (9 years 12 months 1 day 15 hours ago) and read 5809 times:

Want a snack? It'll cost you: Next month, American will test selling meals on 5% of domestic flights, following the lead of a number of its competitors. The Wall Street Journal (subscription required) says food boxes will cost $3-$7; individual snacks will go for $3, including a can of Pringles or a package of beef jerky. As with JetBlue, American also will offer snacks such as granola bars, pretzels and Rice Krispie treats. A $5 lunch/dinner meal could include a choice of one-half turkey Florentine wrap or a small Italian hoagie, bagel chips, cream cheese spread and yogurt-covered raisins. For $7, you might have a full-size turkey Florentine wrap or Santa Fe chicken salad with pita chips, vegetable cheese spread, raisins and a Toblerone chocolate bar. American's test mostly will run on flights to and from Dallas/Fort Worth and New York JFK. Half of the nation's 10 largest airlines sell food on board, depending on the length of the flight and time of day. Posted at 8 a.m. ET



52 replies: All unread, showing first 25:
 
User currently offlineSafetyDude From United States of America, joined Sep 2001, 3795 posts, RR: 15
Reply 1, posted (9 years 12 months 1 day 14 hours ago) and read 5737 times:

American's test mostly will run on flights to and from Dallas/Fort Worth and New York JFK.
JFK? With the exception of Miami and Carribbean routes, the other routes AA serves from JFK (the West Coast, Europe, South America, and Japan) are not exactly routes where meals should be taken away, unless AA decides to get rid of food on trans-cons.

Interestingly, the AA website has not said anything.

-Will



"She Flew For What We Stand For"
User currently offlineERJ170 From United States of America, joined Apr 2004, 6761 posts, RR: 17
Reply 2, posted (9 years 12 months 1 day 14 hours ago) and read 5694 times:

Is this AA mainline or AE also?


Aiming High and going far..
User currently offlineCkfred From United States of America, joined Apr 2001, 5211 posts, RR: 1
Reply 3, posted (9 years 12 months 1 day 14 hours ago) and read 5683 times:

If this test goes systemwide, would it replace the free Bistro service on long-haul flights, such as ORD-LAX, or would long-hauls still get free food, while shorter flights, such as less than 3 hours, offer only food for purchase.

I'm curious why AA doesn't try this at ORD. It seems like testing of food service is always done at New York or DFW.

Finally, I've read a lot of media reports that say selling food on board is problematic. Their is either too much or too little food put on board, and the F/As have to deal with collecting cash and making change. That's one of the reasons why AA has gotten rid of headseat rentals.

Considering the availability of check-in kiosks and on-line check-in, I would use that as the way to buy meals. Simply select what meal you want and pay with the credit card used to buy the ticket. A friend of mine is a 757/767 F/O with AA, and catering usually shows up about 35 minutes prior to departure. Since AA requests passengers check-in 90 minutes prior to departures, this would give catering ample time to put the right number of meals on board.


User currently offlineFA4UA From United States of America, joined Nov 2003, 812 posts, RR: 20
Reply 4, posted (9 years 12 months 1 day 14 hours ago) and read 5675 times:

Good luck to the flight attendants on those test flights! When UA introduced BOB (Buy on Board) customers had really mixed reviews. Many thought the food was better and a prefferred option rather then "Mystery Meat Airline Food", while others were offended they had to buy food onboard. (I've been shouted at on two occaisions because someone didn't want to purchase the food).

According to UA's survey's and exemplified by a further roll-out of BOB on more flights, it's been a success for us. Once people realize how the food is excellent and remember that the fares are so rediculously low, they seem to understand why we're doing this.

My two cents...
FA4UA



The debate continues... Starwood or Hyatt... which is better
User currently offlineQqflyboy From United States of America, joined Oct 2003, 2272 posts, RR: 13
Reply 5, posted (9 years 12 months 1 day 13 hours ago) and read 5616 times:

Sigh... it's official. I just read it on the flight attendant website. Following is a letter sent to flight attendants about the program. I can't link to it since it's a password protected site for flight attendants only.

"Beginning in September, customers on select flights will have the opportunity to help American Airlines choose a new on-board food option for its main cabin.

"American will trial two new Buy on Board [BOB] food options -- SnAAck Box and LSG Sky Chefs In-Flight Café -- that the airline may consider rolling out on domestic routes based on customer and flight attendant feedback.

"Throughout September, customers on select flights may buy an In-Flight Café breakfast and lunch/dinner combination meal for $5-7 or an a la carte snack for $3. The meals include a fresh sandwich or a salad and a variety of pre-packaged snacks, such as Quaker Fruit & Oatmeal Cereal Bars or Kettle Classics Potato Chips. The In-Flight Café will be offered on flights between the following markets:

Dallas/Fort Worth-Hartford, Conn.
Dallas/Fort Worth-New York JFK
Dallas/Fort Worth-Reno, Nev.
Dallas/Fort Worth-Portland, Ore.
New York JFK-Seattle
New York JFK-Phoenix

"During the last two weeks of September, passengers flying on other select flights will be able to purchase a breakfast or lunch/dinner SnAAck Box for $3-5. The SnAAck Box will contain four to five pre-packaged brand-name snacks such as Kellogg?s® Nutri-Grain® Muffin Bars, BALANCE® Bar, and Pepperidge Farm® Milano® cookies. The SnAAck Boxes will be offered on flights between the following cities:

Dallas/Fort Worth-Orlando, Fla.
Dallas/Fort Worth-Orange County, Calif.
Dallas/Fort Worth-Philadelphia
Nashville-Los Angeles

"Also, as a part of the trial initiative, passengers flying on select flights will have the opportunity to choose from a variety of new complimentary snacks. Flight attendants will provide customers with a high-quality selection of snacks, including ReaLemon Lemon Cookies, Jelly Belly Jelly Beans, Ocean Spray Craisins and Rold Gold Pretzels. Customers will have the option of selecting a snack they would like during the service. The Periodically Available Treats test concept will be offered on flights between the following cities:

Dallas/Fort Worth-Seattle
Nashville-Los Angeles

"American is committed to making travel easy and convenient for customers, and we look forward to hearing what they say about the option of buying food during flights," said Dan Garton, executive vice president-Marketing. "These food tests are another example of ways that American Airlines works to better understand what customers value."

"All three options will be offered in conjunction with American's complimentary beverage service.

"American continually conducts research to meet the needs of its passengers, including reviewing the food options it offers traveling passengers. Recently, American introduced low-carbohydrate, high-protein options to first-class passengers flying on domestic flights. American is committed to providing its customers with a robust food program."

American had been telling us for a while they were looking at better, increased options for FREE snack service on our flights, and that a vendor change in the fall would permit this new service. But they never offered any details. As far as BOB programs go, AA has always talked about how logistically they were complex, created excess work for crews and very little positive feedback from passengers. They did say, however, that they were looking into a BOB program in which AA wouldn't pay for the food and then attempt to sell it. They wanted to a program that was provided by another company to shield them from losses due to unsold food.

It appears from the "Questions and Answers" part of the letter that AA is paying for these tests and don't involve any revenue sharing with an outside company. They also said that should the tests prove successful, they will begin a phased roll-out of the program in early 2005, but the markets are yet to be determined.

As a flight attendant, I look forward to being able to offer pax a variety of free snacks, but I do not look forward to selling food. Someone above mentioned AA doesn't rent headsets anymore, and although that is correct, we SELL them now, we don't rent them. So, we still have onboard sales with the headsets, and of course, liquor.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineDIA From United States of America, joined Jan 2001, 3273 posts, RR: 28
Reply 6, posted (9 years 12 months 1 day 13 hours ago) and read 5588 times:

I've flown on UA several times within the past year, and when we were offered these similar choices. . .it seemed almost everyone bought something (These were 777 flights DEN-SFO / DEN-LAX). I'm pretty darn positive A^A will recieve the same measure of success with these type of in-flight food programs. I'd be very surprised if they did not.


Ding! You are now free to keep supporting Frontier.
User currently offlineDIA From United States of America, joined Jan 2001, 3273 posts, RR: 28
Reply 7, posted (9 years 12 months 1 day 13 hours ago) and read 5576 times:

Oh yeah, I forgot, I'm flying A^A next month DEN-LAX-SFO-LAX-DEN. Looks like I'm out-of-luck when it comes to food purchasing on these flights. Crying Oh well, the important thing is. . .I'm flying. . .good enough for me.


Ding! You are now free to keep supporting Frontier.
User currently offlineMoman From United States of America, joined Aug 2004, 1054 posts, RR: 4
Reply 8, posted (9 years 12 months 1 day 13 hours ago) and read 5566 times:

Darn, when I flew DFW-PDX last year on AA they gave us an excellent sandwich "Bistro" pkg. Too bad they are making people pay for it now.

Moman



AA Platinum Member - American Airlines Forever
User currently offlineStearmanNut From United States of America, joined Apr 2004, 352 posts, RR: 0
Reply 9, posted (9 years 12 months 1 day 13 hours ago) and read 5555 times:

Airlines have gone from full meals to sack lunches to snack lunches. Now, they offer the option of buying what you want from a cart vender. Just like the European airlines.

Maybe WN should start this, too. A little pack of pretzels (no mo peanuts due to allergic people) and a soda are a little light for a flight of over 2 hrs.



If wishes were horses, a Tail Dragger I would fly...
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13073 posts, RR: 12
Reply 10, posted (9 years 12 months 1 day 13 hours ago) and read 5547 times:

This is new? PeopleExpress did this 20+ years ago! BOB makes sense in many ways. The time of the flight, the opportunity for one to have a snack/meal before boarding a flight, or sometimes you don't want a full meal or a snack as just had one or will be having a meal on the ground when get to destination; maybe you just aren't hungry for a snack/meal, or trying to watch your weight. With BOB you have the option for a meal/snack to fit your situation. If this can hold down costs for an airline and hold down fares, especially on short to mid-range flights, so be it. WN doesn't serve big snacks or meals and they they make a profit - maybe a connection?

User currently offlineSafetyDude From United States of America, joined Sep 2001, 3795 posts, RR: 15
Reply 11, posted (9 years 12 months 1 day 13 hours ago) and read 5536 times:

New York JFK-Seattle
New York JFK-Phoenix

These two routes make sense, as AW's JFK-PHX has BOB, and B6's JFK-SEA has snacks.

Finally, I've read a lot of media reports that say selling food on board is problematic. Their is either too much or too little food put on board, and the F/As have to deal with collecting cash and making change. That's one of the reasons why AA has gotten rid of headseat rentals.
I too have heard of these problems, but also that the airlines do make a profit. Since when did AA stop with headset rentals?

Considering the availability of check-in kiosks and on-line check-in, I would use that as the way to buy meals. Simply select what meal you want and pay with the credit card used to buy the ticket. A friend of mine is a 757/767 F/O with AA, and catering usually shows up about 35 minutes prior to departure. Since AA requests passengers check-in 90 minutes prior to departures, this would give catering ample time to put the right number of meals on board.

A few problems, people will change their mind. Now, it is not that hard of a concept to decide what you want and then stick to it, but a lot of people would say that they no longer want the food, or want a different meal. As we all know, all of the passengers on a flight do not all check-in thirty minutes prior to departure. While planes are serviced are forty-five minutes prior to departure, the food on the catering vans has to be loaded way before that, not to mention putting it on carts, creating an inventory, and so forth. There is no way that catering would run up to a plane at the last second to make sure that requested meals are loaded on - which is why international flights request a 12 hour advance notice for special meals.

The SnAAck Box
They just could not help themselves to put in that extra "A".  Big grin

-Will



"She Flew For What We Stand For"
User currently offlineQqflyboy From United States of America, joined Oct 2003, 2272 posts, RR: 13
Reply 12, posted (9 years 12 months 1 day 13 hours ago) and read 5512 times:

After reading some company e-mails about the program, it appears the BOB meals are being offered by LSG Sky Chefs and they alone will hold financial responsibility, and they alone will profit from sales of the meals. The good news, for the flight attendants anyway, is that LSG Sky Chefs is offering an incentive program so that flight attendants can gain from the added work.

Also, the FREE snack service with several options is being looked at as a replacement on BISTRO flights. Although, it is plausible that BOB programs could be introduced at some point on all or some BISTRO flights. Either way, it looks like the days of BISTRO are coming to an end.

[Edited 2004-08-26 20:21:06]


The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineKen777 From United States of America, joined Mar 2004, 8219 posts, RR: 8
Reply 13, posted (9 years 12 months 1 day 12 hours ago) and read 5457 times:

Good idea to give the FAs some incentives. Free food might be the first thing to offer, along with a bit of commission.

WHile I tend to moan when some one in mid management actually makes a decision this might work, IF the food is actually good.


User currently offlineJafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Reply 14, posted (9 years 12 months 1 day 11 hours ago) and read 5403 times:

I work for NWA and we sell food on some of our flights. It not very difficult and only takes a few miunutes for one FA to go through the cabin even on a full 757. Like anything new it did seem wierd at first.
All you have to do is make an annoucement, open the cart, and roll it into the aisle. Think about it, instead of serving everyone you just serve a few people. I only ran out of choices once out of about 50 flights. Many customers seemed to appreciate it. We used to be able to eat the leftovers and it was generally very good food. Much better than the stuff we give for free on some flights.
I hope we never see the day of charging for soda and coffee like some european carriers do. I guess we would be issued a change belt or have a register mounted in the galley or on one end of the cart. But then again some of our chaep customers would probably just go without eliminating any work for the crew.


User currently onlineCarfield From United States of America, joined Dec 2003, 1910 posts, RR: 9
Reply 15, posted (9 years 12 months 1 day 11 hours ago) and read 5369 times:

From what I understand, AA still serves complimentary hot meals on transcontinental USA flights, so JFK to PHX and JFK to SEA should qualify under that category.

I guess for the first two weeks, the usual hot meals will be eliminated on these two transcontinental flights, and the BOB program will be introduced, and then after these two weeks, hot meals will return. Is this a same assumption? I guess AA is testing water for BOB program for transcontinental flights as well...

I guess if AA is really going to promise lower walkup fares, I understand why BOB programs make sense. But unless AA is going to further simplify and lower its fares, I am against BOB.

For some reasons, I actually think AA's transcon meals are okay in coach, except portion wise, especially breakfasts and that awful chicken with bean and Mexican rice entree... the meals are fine... At least, they serve a piece of real cake for dessert.

Carfield


User currently offlineMoman From United States of America, joined Aug 2004, 1054 posts, RR: 4
Reply 16, posted (9 years 12 months 1 day 11 hours ago) and read 5343 times:

Actually I forgot to add that when I flew TED back in Jul, they offered a really good bag of cookies for $2 (name brand but can't remember which). I'd pay $2 anyday to have that bag of cookies over the crappy pretzels they serve. TWA used to have that "cheesy snack mix" that was really good.

Moman



AA Platinum Member - American Airlines Forever
User currently offlinePanamair From United States of America, joined Oct 2001, 4894 posts, RR: 25
Reply 17, posted (9 years 12 months 1 day 10 hours ago) and read 5309 times:
Support Airliners.net - become a First Class Member!

Delta already sells food in Y on virtually all of its long-haul domestic flights (including JFK-LAX/SFO/SEA/SAN, ATL-LAX/SFO, etc.) with the exception of HNL..and according to survey after survey, passenger response has been overwhelmingly positive. I think they offer salads and gourmet sandwiches from the Atlanta Bread Company as well as Savorings. Looks like BOB is here to stay, like it or not...

User currently offlineFliboyz From United States of America, joined Sep 2003, 201 posts, RR: 0
Reply 18, posted (9 years 12 months 11 hours ago) and read 5023 times:

As for one that MAY be working one of these Flights, I am NOT thrilled of this concept. Just sell it at the gate or don't even bother.

I don't think it's going to be a success. The F/A group will NOT be thrilled with this B/S


User currently offlineBongo From Colombia, joined Oct 2003, 1863 posts, RR: 5
Reply 19, posted (9 years 12 months 11 hours ago) and read 5009 times:

On my next trip with AA I will buy my own lunch and some munchies at Publix  Big grin


MDE: First airport in the Americas visited by the A380!
User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 12 months 9 hours ago) and read 4931 times:

Fliboyz-
I dont think AA really cares if the F/A's will like this or not. It will be part of your JOB! Ya know the thing you are paid to do, not sit at the back of the airplane and whine that you took pay cuts and have all this extra work because they cut back on staffing, work these long hours, dont get fed anymore, shorter lay overs.
If you dont like your work and dont want to do anything, go get a job with the TSA.


User currently offlineAa777jr From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 12 months 9 hours ago) and read 4892 times:

That sucks about losing the Bistro meals, those little sandwiches with mustard and chips on the side are really filling. The dessert is always really good too! I frequent AUS-DFW-SNA-DFW-AUS, so I'll have to try the breakfast BOB.

AA777jr


User currently offlineCMK10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 22, posted (9 years 12 months 9 hours ago) and read 4875 times:

I don't like the idea of losing the free hot meal on the JFK-SEA flights. If that falls we may see the loss of hot meals on JFK-SAN/LGB/SJC and others. JFK-PHX makes a limited degree of sense as it is currently a bistro meal. I personally do not like this idea, why not keep the bistro bags on the flights that have them (listed above) and sell meals on flights that don't have any meals? ORD-PHX comes into mind.


"Traveling light is the only way to fly" - Eric Clapton
User currently offlineThrust From United States of America, joined Sep 2003, 2688 posts, RR: 10
Reply 23, posted (9 years 12 months 8 hours ago) and read 4846 times:

This is good news, I'm really glad to hear it, but...correct me if I'm wrong, aren't these snacks a bit overpriced to anyone?


Fly one thing; Fly it well
User currently offlineSafetyDude From United States of America, joined Sep 2001, 3795 posts, RR: 15
Reply 24, posted (9 years 12 months 7 hours ago) and read 4807 times:

I dont think AA really cares if the F/A's will like this or not. It will be part of your JOB!
No one ever said that you had to like every part of your job.

correct me if I'm wrong, aren't these snacks a bit overpriced to anyone?
In every-day life, yes, but when factoring in such costs as catering, it does seem logical.

Most airplane food is on the same price range. I have heard comments from people about how the food looks good, but is just expensive. Perhaps if airlines lower the cost a bit, they might get more customers for the food.

-Will



"She Flew For What We Stand For"
25 Fliboyz : AA777Flyer- Before you ASSUME that I sit in the back of the airplane and WHINE about the paycuts we F/As gave up, sit back and SHUT UP!!!! Because I a
26 Aa777flyer : Fliboyz- Taking care of the customer IS part of your job. It is no different from selling beer and wine on a flight. You have no choice but to be a pa
27 FLFlyGuy : Perhaps this sounds selfish (!) but I don't think I'd mind selling it if I could also eat the leftovers!!
28 Trolley Dolley : Sigh, this post makes me realise how lucky I am. AA's oneworld partner, Qantas, has just announced it's bring back domestic hot evening meals for econ
29 Qqflyboy : Well, I have mixed feelings about participating in this project also. Not because it increases my work load, but because we stand to gain very little
30 ILSApproach : Dave Letterman was joking about that tonite (friday) anyone else see it? End of his joke was: "even the pilots in the cockpit at AA have to buy their
31 RogerThat : the flight attendants have the ability to kill the program. We simply don't have to offer the items. The food will go unsold and can simply be documen
32 Aa767400 : OK, I think that it is a good thing. Why? Because if you look at B6, they have the same fare as AA from JFK to SEA. Now...If AA charges the same fare
33 Radelow : I remember flying in Europe and there being a little snack kiosk setup at the gate. Passengers just grabbed a little plastic bag and took what they wa
34 Phatfarmlines : As for AA777flyer... the flight attendants have the ability to kill the program. We simply don't have to offer the items. The food will go unsold and
35 Post contains images Tasha : Qqflyboy: "As for AA777flyer... the flight attendants have the ability to kill the program. We simply don't have to offer the items. The food will go
36 Adriaticus : Trolley Dolley hit the nail... It used to be most certainly different... I am glad not to fly AA unless absolutely necessary (and that, usually when t
37 Aa767400 : Adriaticus, AM is not plagued with LCCs in Mexico like AA is in the U.S.. Sure it's great to get a full meal on a 45 minute flight, but is it really f
38 RogerThat : Adriaticus, Of course the airline executives - and everyone else - has an obligation to do all they can to provide the best possible flight experience
39 Post contains images Lauda777 : I agree with Trolley Dolley, if I get a bargain ticket with a LCC I don't expect anything more than a seat to sit in and to get to my destination on t
40 Post contains images Adriaticus : AA767400:
41 Sean-SAN- : It's amazing how the two AA FA's are so sure this program will be a failure and a bad idea, when it's already a success at several other airlines. I g
42 RogerThat : I agree with Adriaticus, Lauda777 and Trolley Dolly, even though it reads like I was arguing with them. The few extra dollars spent on the passenger c
43 Post contains images Aa767400 : Guys, only one sour apple said he thinks it will be a failure, and he can sabotage the program. Once again, If AA charges the same fare for the same r
44 NWAFA : When BOB was first introduced I was one that thought it was wrong. But I am from the old days of flying too. After a long time in place now, the passe
45 Ckfred : I'm and AMR shareholder, and this is an idea that needs some finetuning. Why make the F/As try to act as salespeople? Their roles are to aid in keepin
46 Post contains images Brons2 : I don't think it's going to be a success. The F/A group will NOT be thrilled with this B/S Sir, can I get you a little cheeze to go with that whine?
47 Brons2 : I'm and AMR shareholder, and this is an idea that needs some finetuning. Why make the F/As try to act as salespeople? Their roles are to aid in keepin
48 Viflyer : This will be very interesting considering the same BOB program was tired on MQ about 6 months ago and it never really took off. While a BOB program lo
49 Qqflyboy : How do I begin... such love from the a.nutters board. Let me reiterate some things I said above before I was attacked... 1) I never said I'd try to ki
50 Qqflyboy : What? None of my attackers have anything to add? I'm curious to know your thoughts. Also, I am curious to know from UA/NW/DL flight attendants the spe
51 RogerThat : qqflyboy, I do have something to add 1. Eating the left overs is a fair request. AA could provide a benefit to the FA's without costing them anything
52 Qqflyboy : I am unaware of the program to donate leftovers to homeless shelters, but if that program were in place, I don't think it is anymore. Just for insight
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