Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
VS Beat BA Hands Down In Poll!  
User currently offlineA350 From Germany, joined Nov 2004, 1100 posts, RR: 22
Posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3319 times:

British Airways' advert's used to style it "the world's favourite airline", but according to the poll by the Daily Telegraph, it is not even close to being the nation's favourite.

BA was rated consistently worse than rival Virgin Atlantic in a poll conducted for the Daily Telegraph.

Out of 4,200-plus people asked, BA scored worse than Virgin in areas such as the cleanliness of its aircraft and courtesy of staff, and was also rated as bad as budget carriers airlines easyJet and Ryanair for punctuality, comfort and baggage handling, among others.

The poll, in which respondents only rated airlines they had flown on, showed BA lagging some way behind Virgin in terms of overall customer satisfaction.

In all, 73 percent of those who had flown Virgin rated the overall experience as good or excellent, against an equivalent figure of 61 percent for BA, slightly above easyJet's 51 percent and 49 percent for Ryanair.

What does the future hold for BA?


[Edited 2004-08-30 15:06:27]


Photography - the art of observing, not the art of arranging
30 replies: All unread, showing first 25:
 
User currently offlineKl911 From Ireland, joined Jul 2003, 5084 posts, RR: 12
Reply 1, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3263 times:

Very good! Virgin employeees deserve this.

On the other hand the BA employees don't seem to be motivated anymore, which might be a part of this reult as well. I hope for BA that they find a solution soon.

KL911



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineBhxforever From United Kingdom, joined Jul 2001, 564 posts, RR: 2
Reply 2, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3261 times:

Funny that, considering VS operates only a small number of flights in comparison to BA, they have one of the worst punctuality rates in the UK, and double the average delay of BA.

http://www.flightontime.info/


User currently offlineKl911 From Ireland, joined Jul 2003, 5084 posts, RR: 12
Reply 3, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3241 times:

Bhxforever,

True, but on a 10+ hours flight the 30minutes delay is not that much, but what counts then is the service onboard and on the ground. I must say that the word 'service' is very special for VS, they try to do everything they can, while at my last 2 BA flights the crew wasn't interested in service at all.

KL911



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineAa61hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 4, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3226 times:

But one has to question the validity of the poll. Who was surveyed? What were the demographics etc? Most of the time surveys like this are biased.


Go big or go home
User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 5, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3224 times:
Support Airliners.net - become a First Class Member!

It doesn't mean much, a poll is just a poll, passengers numbers show a different story. BA carries 4 times as many passengers as BA, British Airways, was, is and will be the UK's favourite carrier. Even though most of the pax BA carries are non-British, it still is the numero uno airline for most people. Having never flown on Virgin, i can't comment on them, but i have flown BA many times and their service is top notch.



In Arsene we trust!!
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 6, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3198 times:

Having flown both, for business and pleasure, I can claim without bias that VS is the better company.

And those delays - on my flights most of them were caused by idiotic passengers who checked in and did not board the flight. Bags then had to be located and removed. Some were caused by late boarding passengers. The rest were caused by late arriving aircraft.


User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3194 times:

Virgin isn't a domestic airline, which makes the poll useless. Also notice when the poll was carried out - after a period of very bad publicity for BA. Coincidence they didn't get good marks?

Compare BA to Lufthansa, Air France, UA, AA, Qantas, Emirates, Singapore, JAL, ANA, Cathay etc and you get a fair comparison.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 6953 posts, RR: 57
Reply 8, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3182 times:

The BA economy and Premium Economy product is better than VS. The VS J class product is excellent.

VS lives on marketing and Spin - something richard Branson is excellent at. The Press love to kick BA.



The world is really getting smaller these days
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 9, posted (9 years 7 months 3 weeks 1 day 5 hours ago) and read 3169 times:

Perhaps BA helps to kick them selves?!

"Compare BA to Lufthansa, Air France, UA, AA, Qantas, Emirates, Singapore, JAL, ANA, Cathay etc and you get a fair comparison "

Let me see now

About the same as LH
Better than AF, UA, AA
Worse than QF, JAL, ANA
Definitely worse than Emirates, Singapore and yes Virgin (spin or no spin)


User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 7 months 3 weeks 1 day 4 hours ago) and read 3167 times:

About the same as LH
Better than AF, UA, AA
Worse than QF, JAL, ANA
Definitely worse than Emirates, Singapore and yes Virgin (spin or no spin)


But that's completely subjective on your behalf, it's not an unbiased poll at all.


User currently offlineKl911 From Ireland, joined Jul 2003, 5084 posts, RR: 12
Reply 11, posted (9 years 7 months 3 weeks 1 day 4 hours ago) and read 3119 times:

'''The Press love to kick BA'''

That's something they should have done during the 'dirty tricks' period.
They lost my respect forever with that stupid action.

The Dirty tricks campaign :

In January 1993, Virgin Atlantic chief Richard Branson won a libel suit against Lord King's British Airways, which admitted to having launched a "dirty tricks" campaign against its rival. Among its many dodgy tactics? BA operatives leaked stories to the press impugning Virgin's safety standards; hacked into Virgin's reservations system; called Virgin customers, lied about cancellations, and switched them to BA flights; and circulated rumors that Branson had AIDS and that garbagemen were unwilling to collect the trash at a Branson-owned nightclub because it included HIV-infected needles!

http://www.anecdotage.com/index.php?aid=16740

http://news.bbc.co.uk/onthisday/hi/dates/stories/january/11/newsid_2520000/2520189.stm


KL911



Next trip : DUB-AUH-CGK-DPS-KUL-AUH-CDG-ORK :-)
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 6953 posts, RR: 57
Reply 12, posted (9 years 7 months 3 weeks 1 day 2 hours ago) and read 3044 times:

Emirates better than BA.... come off it

Is it the 10 abreast 777 economy you like on emirates?
Is it the crummy business class Emirates seating you like? Emirates has some good product on the 345, but apart from that they are poor in terms of passenger comfort.



The world is really getting smaller these days
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 13, posted (9 years 7 months 3 weeks 1 day 1 hour ago) and read 2980 times:

Having flown BA, Virgin, and Emirates all long haul in the last couple of years, my opinion is BA are worst, pure and simple. Emirates were best, and even the 10 abreast seating in a 777 was fine (try 14 hours in 2 segments - not really a problem at all). EK business, okay not the world's best product but that was okay too (I got economy one way and upgraded on the way back).

Today I stepped off a BA plane from CPH where I had crumbs on my seat, the seatbelts were not laid out (okay, minor point), and the service was pretty substandard. I seem to get poor service on all my BA flights over the years.

However, I will give BA this: their European snack service was very good - hot panini, fruit salad, muffin, water, and a Kit Kat.

Geoff M.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 14, posted (9 years 7 months 3 weeks 1 day 1 hour ago) and read 2960 times:

I beg your pardon, but FR's punctuality is second to none - in fact, its weekly ontime performance is always 90-95% of all flights, and 98-100% of all flights arrive within one hour. Neither BA nor VS get anywhere near that. To illustrate, I've flown FR about 45 times to date and have only been late 1 time - and that was due to the de-icing maching at not arriving on-time at STN one very cold and snowy February morning!

Also, the overwhelming majority of bags carried by FR reach their owns as they should - in fact, only 0.31 of 1,000 bags go astray or otherwise don't reach their owners as they should. This is EXTREMELY low - far lower than for BA and VS.

Lastly, EXTREMELY few of FR's flights are ever cancelled, proving that it is an exceptionally reliable airline.

Dear me, talk about ignorance.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineRichard28 From United Kingdom, joined Aug 2003, 1595 posts, RR: 6
Reply 15, posted (9 years 7 months 3 weeks 1 day ago) and read 2917 times:

I beg your pardon, but FR's punctuality is second to none - in fact, its weekly ontime performance is always 90-95% of all flights, and 98-100% of all flights arrive within one hour. Neither BA nor VS get anywhere near that. To illustrate, I've flown FR about 45 times to date and have only been late 1 time - and that was due to the de-icing maching at not arriving on-time at STN one very cold and snowy February morning!

This is a consequence of FR mainly operating out of very small airports, which are less crowded, meaning fewer delays.

Also, the overwhelming majority of bags carried by FR reach their owns as they should - in fact, only 0.31 of 1,000 bags go astray or otherwise don't reach their owners as they should. This is EXTREMELY low - far lower than for BA and VS.

FR do not offer any bag handling services for connecting flights, this is why the figure is so low.

Lastly, EXTREMELY few of FR's flights are ever cancelled, proving that it is an exceptionally reliable airline.

Fair enough, dont know the stats on it though!


back to the thread, I've flown longhaul on BA and VS, and would choose VS everytime, and only fly BA when they fly somewhere VS do not.

BA are still a very good airline though.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19097 posts, RR: 53
Reply 16, posted (9 years 7 months 3 weeks 19 hours ago) and read 2800 times:

FR are exceptionally punctual, it's as simple as that. The fact that it serves small and thus quiet and uncontrainted airports is just pure genius for them, for it means its passengers can arrive ontime or - in most cases - early. Its punctuality is peerless. Passengers want to arrive ontime and FR delivers this overwhelmingly more frequently than BA. This week, 91% of FR's flights arrived ontime and 98% arrived within one hour. That says enough.

Yes, FR does not offer connecting possibilities - just like U2 and most other low-cost carriers - but that's irrelevant to the average consumer, who is simply concerned with whether or not his or her bag will arrive. With FR, extremely few bags go astray.

You'll just have to trust me when I say that I follow FR's flights and extremely few have been cancelled.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineDfwRevolution From United States of America, joined Jan 2010, 912 posts, RR: 51
Reply 17, posted (9 years 7 months 3 weeks 19 hours ago) and read 2785 times:

Oh good lord the "A350" was coined less than a week ago and someone already snatched it as a username....  Big grin

User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 18, posted (9 years 7 months 3 weeks 18 hours ago) and read 2742 times:

Of course the poll was biased. Just as all polls are. Just as if they were to ask you and you state that BA's service is better.

Well as a consumer who has flown all of the carriers listed in both Y class and the J cabin. I stand by my rating.Be it biased and all. A flight getting in on time is not really that important to me. I am never in a mad rush to get nowhere quickly, even if I am travelling on business. I rate my experience on cleanliness of the cabin, the quality of food provided, assistance and response when something goes wrong. VS stands out.

LCCs - I've only ever flown one. Jet Blue. Service was ok. It was cramped and I did not care for the much talk about live tv. (i'm not into golf, fly fishing or nascar racing. So I can't speak to any of them.


User currently offlineAapilot2b From United States of America, joined Nov 2000, 572 posts, RR: 1
Reply 19, posted (9 years 7 months 3 weeks 6 hours ago) and read 2618 times:

FR rocks! Great fares and timely service are synonymous with Ryanair. I remember the days when timeliness was not their strong point, but that has certainly changed. Anyhow, the poll was about BA and VS. Besides being a poor comparison, it is a poll taken by the "Daily Telegraph." Just the use of the words "Daily Telegraph" translate into meaningless garble. Big grin

User currently offlineFLVILLA From United Kingdom, joined Jun 2004, 394 posts, RR: 2
Reply 20, posted (9 years 7 months 3 weeks 5 hours ago) and read 2577 times:

I never believe these polls, I still think BA will always be better. Also it varies from flight to flight, I have had some awful ones with VS, but some fantastic ones with BA. And I'm a VS FF and still fly BA.
Don't get me started with media coverage, the Daily Mail has printed some really bad stories about BA, always lying about service on what routes and getting airports mixed up. They did an article the other day ripping BA to pieces, while offering half price flights with VS on the front page. How convenient of Virgin to just show up on that day's paper.

FLVILLA



I hope in life i can work to live, not live to work
User currently offlineJetset7E7 From United Kingdom, joined Jul 2004, 1089 posts, RR: 16
Reply 21, posted (9 years 7 months 3 weeks 4 hours ago) and read 2546 times:

A national carrier will always come bottom in their own country its a fact, it happened in Scadinavia where SAS/Snowflake came bottom.

Mark



Retrofitted Blended Winglets - The Future Is On The Wing
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 22, posted (9 years 7 months 2 weeks 6 days 19 hours ago) and read 2478 times:

FlVilla

I've always wondered something - perhaps u can answer it for me. Why do you remain a FF member of an airline on which you receive shoddy service?


User currently offlineSoaringadi From United States of America, joined Apr 2004, 472 posts, RR: 0
Reply 23, posted (9 years 7 months 2 weeks 6 days 16 hours ago) and read 2432 times:

**** "Out of 4,200-plus people asked" "but according to the poll by the Daily Telegraph, it is not even close to being the nation's favourite" ****

Wow thats a pretty Big nation then.... anyways which nation are we talking about ?? "Vatican City ?"

Btw. I think 20% of those "4,200" are the ones who like their planes to have "4" engines right ?

I am not partial to any of the airlines, and also no offense intended to any airline, or the guy who started this thread.

 Smile



If it ain't Boeing, I'm not going !
User currently offlineScotron11 From United Kingdom, joined Feb 2004, 1178 posts, RR: 3
Reply 24, posted (9 years 7 months 2 weeks 6 days 13 hours ago) and read 2402 times:

Let's not forget we are talking about a former nationalized carrier here. Privitization came at a time when the world economy was soaring so BA enjoyed quite a good run from the late 80's and all of the 90's, especially their premium traffic from LON-NY with their 2 SST's and 7 subs. Also, being a former "state run" airline I am sure there are many employees (unionized) which are abhorrent to their company giving good service.

And if it wasn't for "fortress" LHR.....well, where would it be then?


25 Post contains links G-KIRAN : I take these polls with a couple of handfuls full of salt. You should really look this: http://www.oag.com/about_oag/a_of_y/summary.asp British Airway
26 BCAL : I agree with FLVILLA. Polls are unreliable. They question a minority - say hypothetically 25 out of a 100. 13 say A is better and 12 say B is better,
27 FLVILLA : "FlVilla I've always wondered something - perhaps u can answer it for me. Why do you remain a FF member of an airline on which you receive shoddy serv
28 LHR27C : G-KIRAN - was going to say about the OAG polls which are far more reliable and look at many more passengers than the Daily Telegraph going out and sur
29 Post contains links Srbrenna : I'm surprised nobody has actually read the "poll". http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2004/08/28/nair28.xml What you have to remembe
30 BA380 : What lazy journalism... to say that VS beats BA 'hands-down' is ludicrous: he poll gives VS 73% rating excellent and BA 61%. That's a win, but it's no
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
BA Franchise Airline In Africa Goes Down posted Tue Apr 12 2005 01:33:08 by ETStar
VS Beating BA In The Future? posted Sun Sep 10 2000 21:09:41 by Jiml1126
Small Charter Plane Down In Alaska posted Sat Dec 16 2006 00:55:55 by Bushpilot
Helicopter Down In Sea: All Passengers Rescued posted Wed Nov 22 2006 01:49:27 by Boeing777/747
BA Ups Stake In Iberia posted Wed Nov 15 2006 19:30:01 by BAStew
Helicopter Down In The North Sea? posted Mon Nov 6 2006 12:35:33 by Glom
Plane Down In Yell County, Arkansas posted Mon Nov 6 2006 00:48:18 by Starstream707
That Fortress Hub Airport Down In Texas... posted Wed Oct 11 2006 07:15:17 by N844AA
BA Online Check-in posted Sat Sep 23 2006 15:12:35 by Ratypus
BA A321 Involved In Search & Rescue Over North Sea posted Tue Sep 19 2006 15:37:56 by Fbgdavidson