Kim777fan From United States of America, joined Aug 2004, 510 posts, RR: 1
Reply 5, posted (10 years 2 weeks 6 days 22 hours ago) and read 2817 times:
Ley us know how it works out. I have my eye on Air Berlin for some European travel next year (I also want to take the trains as well as a ferry across the Adruiatic) and Air Berlin claims to have higher consumer satisfaction than Easy Jet, Virgin Express, Germania, RyanAir, or anyone else for that matter.
Crosswind From United Kingdom, joined Nov 2000, 2598 posts, RR: 58
Reply 6, posted (10 years 2 weeks 6 days 18 hours ago) and read 2780 times:
Air Berlin's MAN-DUS flights will operate on an F100 Monday-Friday (1540L dep ex MAN) The Saturday flight (0710L dep ex MAN) is scheduled to be either a B737-700 or -800 dependant on who's site you look at, and the Sunday is due to be a B737-800 (2030L dep ex MAN)
Pe@rson From United Kingdom, joined Jan 2001, 19233 posts, RR: 52
Reply 8, posted (10 years 2 weeks 5 days 16 hours ago) and read 2694 times:
"...Air Berlin claims to have higher consumer satisfaction than...Ryanair..."
In July this year, FR received 0.38 complaints per 1,000 customers. That, to me, suggests that the overwhelming majority of passengers are satisfied with FR's service. Not that surprising, really, when it only receives 0.65 baggage complaints (about, say, delayed or lost baggage) per 1,000 customers, and that it is extremely punctual - 91% of all its flights arrived ontime and 99% within one hour* - and reliable. What are Air Berlin's stats? I can't even see them on its website, so so much for transparency. What has it got to hide I wonder?
* For the week ending 29th August, 2004.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."