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Continental Airlines Announces New Service Fees.  
User currently offlineCOFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 3
Posted (11 years 8 months 2 weeks 6 days 13 hours ago) and read 4999 times:

Got this little ditty in my email inbox this evening. Searched and haven't seen it posted yet.

Continental Airlines
Wednesday, September 8, 2004

Dear xxxxxxxxxxxxxxx:

As our industry continues to evolve and conditions become more competitive, the implementation of certain fees becomes necessary. Effective immediately, a $5 USD fee will apply on tickets purchased via Continental's U.S. reservations centers, and a $10 USD fee will apply on tickets purchased at a U.S. airport ticket counters.

These non-refundable service fees apply for each domestic or international one-way or roundtrip ticket, and also for OnePass reward tickets. These fees are waived, however, for all OnePass Platinum Elite members and their traveling companions booked on the same itinerary. Customers purchasing tickets for military, government, bereavement, or unaccompanied minor travel are exempt from the fees. Continental will not charge a fee for booking and ticketing on continental.com or at airport self-service kiosks.

Continental maintains its commitment to providing our customers with personalized and value-added service through our many airport and reservations professionals. Charging a nominal fee for this level of service is necessary and common in the marketplace given the competition from low cost carriers.

We appreciate your business and hope to see you on board soon.


Mark Bergsrud
Vice President, Marketing Programs and Distribution Continental Airlines

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Continental Airlines, Inc. - OnePass Service Center - 900 Grand Plaza Dr. Houston, TX 77067-4323 USA

The Proud Bird with the Golden Tail
5 replies: All unread, jump to last
User currently offlineAKelley728 From United States of America, joined Dec 1999, 2200 posts, RR: 5
Reply 1, posted (11 years 8 months 2 weeks 6 days 13 hours ago) and read 4963 times:

Continental is merely following AA's lead in these new fees...


User currently onlineEA CO AS From United States of America, joined Nov 2001, 15347 posts, RR: 60
Reply 2, posted (11 years 8 months 2 weeks 6 days 13 hours ago) and read 4962 times:
Support Airliners.net - become a First Class Member!

US Airways has also matched these fees, first implemented by NW and then matched by AA last week.

"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineCOFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 3
Reply 3, posted (11 years 8 months 2 weeks 6 days 13 hours ago) and read 4959 times:

Doesn't really bother me since I do all my bookings online anyway. Big grin

The Proud Bird with the Golden Tail
User currently offlineTrickijedi From United States of America, joined May 2001, 3266 posts, RR: 4
Reply 4, posted (11 years 8 months 2 weeks 6 days 13 hours ago) and read 4956 times:

If you can't beat em, join em.

Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
User currently offlineCory6188 From United States of America, joined Feb 2004, 2741 posts, RR: 5
Reply 5, posted (11 years 8 months 2 weeks 6 days 7 hours ago) and read 4885 times:

It's a drag that CO instated these new fees, but CO's website has a lot of online functionality and can do most everything you could do over the phone with only a few exceptions. You can even add pets to a reservation online.

According to their Customer Care hotline, the charge will not apply if the itinerary could not have been booked on the website (such as an international partner reward). Also the women I spoke with said that if you want to use vouchers, upgrade, etc. to reserve it online first and then call and have them do what you want.

It really only affects those people who are just buying simple tickets that could have easily been done online. Personally, I prefer using the website. No hold time, no cranky agents, and the ability to see a live seat map of each flight. I don't have to rely upon the agents to give me a good seat.

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