COFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 2 Posted (11 years 5 months 4 days 6 hours ago) and read 4880 times:
Got this little ditty in my email inbox this evening. Searched and haven't seen it posted yet.
Wednesday, September 8, 2004
As our industry continues to evolve and conditions become more competitive, the implementation of certain fees becomes necessary. Effective immediately, a $5 USD fee will apply on tickets purchased via Continental's U.S. reservations centers, and a $10 USD fee will apply on tickets purchased at a U.S. airport ticket counters.
These non-refundable service fees apply for each domestic or international one-way or roundtrip ticket, and also for OnePass reward tickets. These fees are waived, however, for all OnePass Platinum Elite members and their traveling companions booked on the same itinerary. Customers purchasing tickets for military, government, bereavement, or unaccompanied minor travel are exempt from the fees. Continental will not charge a fee for booking and ticketing on continental.com or at airport self-service kiosks.
Continental maintains its commitment to providing our customers with personalized and value-added service through our many airport and reservations professionals. Charging a nominal fee for this level of service is necessary and common in the marketplace given the competition from low cost carriers.
We appreciate your business and hope to see you on board soon.
Vice President, Marketing Programs and Distribution Continental Airlines
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Cory6188 From United States of America, joined Feb 2004, 2735 posts, RR: 5
Reply 5, posted (11 years 5 months 3 days 23 hours ago) and read 4766 times:
It's a drag that CO instated these new fees, but CO's website has a lot of online functionality and can do most everything you could do over the phone with only a few exceptions. You can even add pets to a reservation online.
According to their Customer Care hotline, the charge will not apply if the itinerary could not have been booked on the website (such as an international partner reward). Also the women I spoke with said that if you want to use vouchers, upgrade, etc. to reserve it online first and then call and have them do what you want.
It really only affects those people who are just buying simple tickets that could have easily been done online. Personally, I prefer using the website. No hold time, no cranky agents, and the ability to see a live seat map of each flight. I don't have to rely upon the agents to give me a good seat.