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How Is China Southern, Future SkyTeam Member?  
User currently offlineMulder From New Zealand, joined Sep 2004, 61 posts, RR: 0
Posted (9 years 10 months 3 days 16 hours ago) and read 2539 times:

Recently I visited China Southern's Web page. I expected that it could be a good informative site with all the standard online reservation system. That's because they are joining SkyTeam, I assume they should have met certain requirements. But to my disappointment, they don't even run spell check on their site, full of mistakes and the reservation process is very confusing. They don't differentiate first name and last name. I might worry what they were going to do at check-in if people's names were incorrect. Worse was the payment page. Looks like they direct you to a local payment company, so called "China UnionPay", which has a page with far worse English.

[Quote]
Warning: When the cardholder to abstract money on the ATM, to consume on the POS ,and to check the account in the telephone, please make sure to keep the person message like card number, Cryptogram , acknowledgement, and don't use this system in the network bar.
[/Quote]

Will you dare enter your credit card number on such a page?

Who's been on board, how is their other services anyway? I'll travel from Shanghai to Guangzhou. My friend told me Chinese airlines are all pretty much the same. Which should I choose and how do I pay? Maybe I'd prefer Star Alliance's way that they wait until Air China or Shanghai Airlines fully met the standard.



10 replies: All unread, jump to last
 
User currently offlineChinaeastern From China, joined Apr 2004, 348 posts, RR: 0
Reply 1, posted (9 years 10 months 3 days 16 hours ago) and read 2532 times:

depends on how you get to shanghai. you can buy tickets in shanghai easily to CAN. CA, MU, CZ are all pretty average. i personally prefer MU over the other 2 for no reasons really. maybe the A320 on short haul. QF may be able to organise MU ticket but buying it in china is nuch cheaper.
welcome to shanghai, by the way


User currently offlineCarnoc From China, joined Oct 2001, 875 posts, RR: 0
Reply 2, posted (9 years 10 months 3 days 16 hours ago) and read 2512 times:

To Mulder,

I fully understand your confusion and please be aware that most Chinese carriers are not too keen in constructing a corp website, and even less likely to perfecting it after they got the whole thing online.

In regard to China Southern's online booking system, there are still enormous problems and the biggest concern so far is the tech-capability of the local financial institutions involved.

On the other hand, as Chinaeastern stated earlier, most Chinese carriers are fairly similar in terms of inflight products, services and so on, although it is my personal preference to opt Air China (due to the fact I have got their FFP membership card etc).

Also, if you actually book the flight in China, the easiest way is probably to book through individual airline's sales office in downtown, or otherwise to book your flight through any travel agent may even be a lot easier in some way. Of course, some hotels and accommodation places could also arrange flight bookings for their guests as well.

Hopefully you shall look forward a great time in China.

Best Regards.


User currently offlineMulder From New Zealand, joined Sep 2004, 61 posts, RR: 0
Reply 3, posted (9 years 10 months 3 days 15 hours ago) and read 2494 times:

Thanks both! I don't understand. Building a comprehensive website would actually save a lot money and efforts to the airline. Why don't Chinese companies want to develop in this field at all while most others do?

I am a member of NZ's FFP and I've booked SQ flights to Shanghai. Look forward to the F1 racing.


User currently offlineChinaeastern From China, joined Apr 2004, 348 posts, RR: 0
Reply 4, posted (9 years 10 months 3 days 15 hours ago) and read 2478 times:

yes, SQ282 and SQ836 will provide u nice connection. about the web site, maybe you're a bit spoilt by the conveniece in your region.the chinese carriers are just not aware of it unfortunately. i know how convenient it is to book tasman smart saver and pacific smart saver on NZ website and enjoying using it to book my next trip to RAR. but life is not easy everywhere in the world

User currently offlineMulder From New Zealand, joined Sep 2004, 61 posts, RR: 0
Reply 5, posted (9 years 10 months 3 days 15 hours ago) and read 2466 times:

China absolutely deserves a world class airline given the geographic location and booming economy. I personally think TG is doing a much better job than it should be capable of, why not China.

User currently offlineCarnoc From China, joined Oct 2001, 875 posts, RR: 0
Reply 6, posted (9 years 10 months 3 days 14 hours ago) and read 2453 times:

Well, all I can say is that it may take abit longer than what many people expected in order to see some Chinese carriers to transform into absolutely world-class airlines...

Best Regards.


User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 10 months 3 days 13 hours ago) and read 2408 times:

I too have marveled at how unbelievably horrific PRC carriers' websites truly are.... particularly relevant to non-PRC Chinese airlines' such as CX.

User currently offlineMulder From New Zealand, joined Sep 2004, 61 posts, RR: 0
Reply 8, posted (9 years 10 months 3 days 12 hours ago) and read 2388 times:

oh, i thought it was only me who felt it that way

User currently offlineSpaceman From United States of America, joined Jul 2000, 534 posts, RR: 0
Reply 9, posted (9 years 10 months 3 days 12 hours ago) and read 2386 times:

Big note to you, China is not an English speaking country nor culture. It's hard and difficult for them to provide english website. At least they are trying give them a break. I don't see other foreign airlines doing their website in Chinese now do you?

User currently offlineMulder From New Zealand, joined Sep 2004, 61 posts, RR: 0
Reply 10, posted (9 years 10 months 3 days 12 hours ago) and read 2395 times:

now it is SkyTeam requirement I am talking about. english page is essential otherwise why call it global alliance. and just FYI, most foreign carriers operating in China do have Chinese pages.

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