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Thumbs Down United Express / Thumbs Up Indy Air  
User currently offlineZrb2 From United States of America, joined May 2000, 896 posts, RR: 0
Posted (9 years 11 months 1 week 5 days 5 hours ago) and read 3504 times:

I drive through late rush hour beltway traffic Friday evening to make my 9:30pm UA Express/Chautauqua flight to Buffalo for a quick 2 day visit. Everything is on time. Make my way out to the C gates on the Mobile lounge. Sit there for an hour. 5 minutes before boarding I hear some rumbling about cancelled. No announcement is made so I go over to the monitor board and I see the dreaded "Cancelled" listed next to my flight. The only one! I stand in line and talk to the one gate agent (a woman that spoke very broken English). She just says "it was cancelled, they don't tell me nothing!" So here I am, blew 5 hours getting over there, waiting, and driving back home..... $15 bucks for parking and all they can say is "we'll try to get you on a Comair flight Saturday" (that connects through Cincinnati!) since I needed to get to BUF early on Saturday.. I drove all the way home, booked the first early flight (6:05am) on Independence Air for $59 and then got up 4 hours later to do the same drive to Dulles. argh! no sleep! Anyway the Indy Air flight was right on time, nice folks running the operation. I also took Indy Air back on Sunday night and everything was terrific. Meanwhile UA and their idiots cannot tell me why flight 7830 was ever cancelled and I guarantee I will get my parking and whatever else reimbursed before I'm through with them. I just wanted to post this because I've seen some iffy posts about I-Air and I have nothing but great things to say about them.

[Edited 2004-09-13 17:00:37]

29 replies: All unread, showing first 25:
 
User currently offlineNIKV69 From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 11 months 1 week 5 days 5 hours ago) and read 3442 times:

Any UAEX personnel here? I would love to hear why this flight was cancelled. I am a fan of UA, got to sat the other day, 7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.

User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 11 months 1 week 5 days 5 hours ago) and read 3436 times:

All airlines cancel flights for whatever reason...even Independence Air...and mostly for your safety. They should, however, for good customer service and relations, keep you informed on why and then go out of their way to rebook you. The new United Express carriers (Mesa, Skywest, Air Wisconsin, Chautauqua, Trans States, others?) at Dulles are definitely having some growing pains, which after four months, they should have worked out by now. From what I can tell, the low salaries are not attracting top notch employees or managers.

[Edited 2004-09-13 17:09:00]

User currently offlineCV990A From United States of America, joined Sep 1999, 1419 posts, RR: 0
Reply 3, posted (9 years 11 months 1 week 5 days 1 hour ago) and read 3314 times:

I had a similar situation a few weeks ago at IAD as well going to HPN on Indy- we were delayed due to wx, but did eventually make it to HPN, granted over 3 hours late, while UAX cancelled their flight to HPN that was supposted to leave a few minutes before ours.


Kittens Give Morbo Gas
User currently offlineZrb2 From United States of America, joined May 2000, 896 posts, RR: 0
Reply 4, posted (9 years 11 months 1 week 5 days ago) and read 3262 times:

I worked it out with United customer relations today....in the end they did the right thing and agreed to some compensation which I felt was fair. She researched the cancelled flight and said it was due to a "damaged aircraft". She said it could have been something that happened right at the gate thereby causing the last minute cancellation.

I do realize that every airline has mysterious cancellations (it's happened to me before).... but this whole thing left a sour taste. I'll give UAex another chance at some point but I felt IndyAir had more competent personnel and a better operation going at Dulles from what I saw this weekend.


User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 5, posted (9 years 11 months 1 week 5 days ago) and read 3233 times:

7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.

Um, that's an upgrade.

N


User currently offlineNIKV69 From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 11 months 1 week 4 days 21 hours ago) and read 3116 times:

I don't think so, I prefer EMB over that 8. Still wish they would outlaw turbo-props! I flew a CRJ into RAP and it was a dream, then the Dash 8 caught some bad turbulence on the way back and it was HORRIBLE.

User currently offlineXFSUgimpLB41X From United States of America, joined Aug 2000, 4193 posts, RR: 37
Reply 7, posted (9 years 11 months 1 week 4 days 20 hours ago) and read 3065 times:

NIK- the EMB-120 is a turboprop...... thats the brasilia.


Chicks dig winglets.
User currently offlineMikeycpvd From United States of America, joined Aug 2003, 162 posts, RR: 2
Reply 8, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 2945 times:

I think the dude knows the EMB is still in fact a turboprop. However in the whole scheme of things, prefers an RJ over a TP, which I think is evident in the way he compared the CRJs rough weather handling to the Dash-8. Just my observation..


Some cats think i'm 6 feet, I'm so deep; I can get d-d-down like a pessimist - Common
User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 9, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 2928 times:

SkyWest is actually the only United Express carrier that does not serve Washington/Dulles. All ground handling there is done by Air Wisconsin for AWAC, Mesa, Trans States, Shuttle America, and Chautauqua flights.

In all FLIFO displays available to agents, there should show a reason for the cancellation (usually) a two letter delay/cancel code. BUT, you do have to go break it down usually using a separate profile, and Customer Service agents usually are not trained off hand how to do it (only an Operations thing).

Sorry about the bad experience... unfortunately it happens to the best of us, and it always ruins people's plans. I feel bad, but it's life.

Happy Travels!  Smile
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offlineN628AU From United States of America, joined Oct 2000, 343 posts, RR: 0
Reply 10, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 2918 times:

Your RAP-DEN flight was equipment subbed because Mesa took over turboprop operations with DH-8 aircraft in DEN.

User currently offlineJAXpax From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 2915 times:

All ground handling there is done by Air Wisconsin for AWAC, Mesa, Trans States, Shuttle America, and Chautauqua flights.

I thought Delta Global Services did ground handling at IAD (or so says an Air Wisconsin pilot that came through JAX last week....)??


User currently offlineOH-LGA From Denmark, joined Oct 1999, 1436 posts, RR: 19
Reply 12, posted (9 years 11 months 1 week 4 days 16 hours ago) and read 2912 times:

I thought Delta Global Services did ground handling at IAD (or so says an Air Wisconsin pilot that came through JAX last week....)??

No... DGS only handles certain outstations (of which I can't remember which they are, but they are mostly in the Southeastern United States). United has consolidated United Express partners operating ground handling operations in their hubs (and line stations) to one per city, currently with the exception of DEN. AWAC handles all ORD, all IAD, and partial DEN operations, SkyWest ground handles all LAX, all SFO, and SkyWest-operated DEN operations.

Happy Travels!  Smile
Kai



Head in the clouds... yet feet planted firmly on the ground.
User currently offlineETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 13, posted (9 years 11 months 1 week 4 days 15 hours ago) and read 2865 times:

So, I wonder if this issue is actually related to the way UA deals with its Uex companies? I remember many people on a.net complaining about Iair (while it was still Atlantic Coast) that it had poor service etc. Maybe these companies change when they deal with UA? I had a 4 hour delay with Atlantic Coast at IAD a while back, no explanation given whatsoever, had to do IAD-LGA-ORD-YVR but no one bothered to change me to something else like IAD-ORD/SEA-YVR when they had all the time etc... anyhoo...

Zrb2, don't try Uex again. You are happy with Iair, stick with them. Simple. They need your business and loyalty, and they have just won you over  Smile


User currently offlineUadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 14, posted (9 years 11 months 1 week 4 days 13 hours ago) and read 2828 times:

Any UAEX personnel here? I would love to hear why this flight was cancelled. I am a fan of UA, got to sat the other day, 7/9 my flight from RAP-DEN had a late equipment change from a EMB-120 to a Dash 8. Not too pleased.
NIK,
skywest does not have any dh8, the flight had to have been xcld for you to fly on a dh8 vs a em120


ZRB2,
i can you that indy air in iad has the same problems when it comes to language barriers as uax does, any indy person in here knows it but probably will not acknowledge that they have a problem, go to aca lounge and you will hear from their own people that it is embarassing on the customer svc side and the ramp idiots throwing cones around like kids. also they have the same a/c damages as uax does,,,,one person pushes and not looking where they are towing the planes.



bus driver.......move that bus:)
User currently offlineFlyibaby From United States of America, joined Aug 2004, 1017 posts, RR: 6
Reply 15, posted (9 years 11 months 1 week 4 days 13 hours ago) and read 2818 times:

OH-LGA,
Jaxpax is actually half right as well as yourself. Air Wisconsin handles the CSA aspect of the operation, and DGS was contracted the ramp aspect after Air Wisconsin wasn't able to meet the staffing needs on the ramp.


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 11 months 1 week 4 days 8 hours ago) and read 2789 times:

Word around Dulles is that a couple of Independence RJs went out of service after their "stellar" ground crew hit them with equipment. $ $ $

As was stated, all United Express ramp operations at Dulles are handled by Delta Global Services...interesting that DGS is a wholly owed Delta Airlines subsidiary. The DGS employees seem to be as "stellar" as the Independence Air people.


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 17, posted (9 years 11 months 1 week 4 days 6 hours ago) and read 2727 times:

Everyone on the ramp has been known or knows someone who has hat an aircraft with some sort of ground equipment. I think that the new UAX carriers at IAD (Skywest, Mesa, and Chataqua) are going to learn a hard lesson as far as knowing the IAD traveling crowd. Especially the locals that fly quite alot. Those are also the passengers that are not afraid to speak their mind about the way the operations are run.


Sean from MCO and CVG



I Don't know where I am anymore
User currently offlineZrb2 From United States of America, joined May 2000, 896 posts, RR: 0
Reply 18, posted (9 years 11 months 1 week 4 days 5 hours ago) and read 2689 times:

don't try Uex again. You are happy with Iair, stick with them. Simple. They need your business and loyalty, and they have just won you over

Yeah, i will definitely be using IAir again. The only way I'd use UAex is with a free voucher. As much as the cancellation annoyed me, it was the two gate agents and lack of accountability to any of the 36 people on that flight. They didn't make an announcement (i had to overhear people mumbling about it), there was no supervisor available to assist. The agents there quite honestly would not be competent to work the checkout line at a grocery store. The language barrier & understanding of our situation was bad and their technical computer skills were a joke for people that supposedly type alot. They really didn't seem to give a flip about the situation either. I was embarrassed for them.

I drove out on the Mobile lounge the following morning at 5am with at least 60 IAir employees getting ready for their day. Various pilots, ramp crew, F/A's CSA's. It was a nice random sampling of their employees and they seemed like a good bunch. Even at 5am they seemed pleasant to be around and enjoying going to work.

The best I've run across in the industry is Southwest. People sometimes like to rag on the employees in the show "Airline" but the folks I ran into at UAex wouldn't even be allowed to interview at Southwest.


User currently offlineUal777contrail From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 11 months 1 week 4 days 3 hours ago) and read 2643 times:

zrb2,
Sad you have such a shallow mind. If you haven't read any of these threads then it serves you rights. It is a IAD thing to have people with broken English do customer service. This isn't an isolated issue, Iair also has that problem.

You whine as if you were the only one hurt is this matter, Iair has been knocken planes around like its a game, but it will take one Iair plane to delay or cancel before you say, screw it I will never fly Iair, I will only drive. Then you'll get rear ended and say screw the tolls and traffic I'm flying again, wishy washy, you sound like John Kerry. Smile YOUR POST WAS FUNNY, thanks for cheering me up.

UAL 777 CONTRAIL


User currently offline1MillionFLyer From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 11 months 1 week 4 days 3 hours ago) and read 2613 times:

Ual777contrail

With your user name I can assume you are a UA related person. I it cool to stick up for your airline but passangers don't care it the plane is broken or the rampers throw cones. They care if their plane is leaving on-time. I-Air has 5 spares at IAD, if the rampers break one they can roll another one up in 40-45 minutes. Shuttle America, Mesa, AWAC etc are different airlines and don't share planes obviously. if one of their's breaks - flight cancelled, no back-up. plus that little commuter terminal next to D is a joke.

I have been on I-Air 14 segments, no language issues ever, just nice employees. Every time I have flown UA in the past I got attitude.


User currently offlineOrdinduaflyer From United States of America, joined Mar 2004, 123 posts, RR: 1
Reply 21, posted (9 years 11 months 1 week 4 days 3 hours ago) and read 2593 times:

I've generally had pretty good UX experiences with flighs operated by SkyWest and AWAC. Had my first Trans States last week -- one of the best UX FA attitudes I've seen. The only UX carrier I've consistently had horrid experiences with is Mesa, and now avoid them at all costs. Hang in there, and if you're lucky enough to be flying into an airport that has multiple UX carriers covering it you'll quickly learn which ones are "easier" to fly with than others (local employees at smaller airports, if they get to know you, can also provide some insight)


BTW, OH-LGA, glad to see you over here!!!! (.......60156@FT!)


User currently offlineUadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 22, posted (9 years 11 months 1 week 4 days 3 hours ago) and read 2575 times:

I it cool to stick up for your airline but passangers don't care it the plane is broken or the rampers throw cones. They care if their plane is leaving on-time. I-Air has 5 spares at IAD, if the rampers break one they can roll another one up in 40-45 minutes.

1millionflyer,
im glad to hear that passengers(spelled correctly)dont care if the planes are broken or the rampers are throwing cones around,i do look at it as very unprofessional to see them tossing cones around when they should be wing walking a a/c out before it hits bag carts 2x in one day.just roll another crj out and get on as if nothing happened all the while you are delayed due to a/c swap 45 mins is alot to some people, but as a whole, passengers do not care right??? i notice that you did not bring up iairs dependability. im sure in the 14 segements you have been delayed due to mech or other issues that were related to iair and not ma nature. if it were not for iairs pilots walking around the concourse doing csr spin control you would see the same circus there as you see at uax....and yes there is a language problem there whether you want to acknowledge it or not. also iair can just roll out another crj if the rampers break it???you make it sound like it is no big deal, that is a big deal and iair can not afford to just fix /ac that the rampers damage do to their lack of training or lack of safety....



bus driver.......move that bus:)
User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 23, posted (9 years 11 months 1 week 4 days 3 hours ago) and read 2592 times:

Uadc8contrail....I agree with your position on this topic. But, one who refuses to use capital letters and apostrophes, should not be pointing out other's spelling mistakes.  Smile

User currently offlinePITrules From United States of America, joined Jun 2000, 3150 posts, RR: 4
Reply 24, posted (9 years 11 months 1 week 4 days 2 hours ago) and read 2528 times:

Breaking a CRJ is a big deal. The point was that if this happens at I Air, there will be less of an inconvienience for our passengers than at UEx because we have 4 operational spares that can be put into service. As far as language problems - funny how in the past (according to the ACA bashers here) it was an ACA issue, but now that there are other United Express carriers in Dulles, it is all of a sudden an IAD or No.Va. issue to have people with broken english. No.Va. has always had a high rate of immigrants.


zrb2 - welcome to Independence Air, we hope you come back!



FLYi
25 Post contains images 1MillionFLyer : " i notice that you did not bring up iairs dependability. im sure in the 14 segements you have been delayed due to mech or other issues that were rel
26 Ual777contrail : 1MILLION, You lack of knowledge on this topic is apparent. I have had countless Pilots come out and make announcements regarding delays and such, now
27 N766UA : Last time I was in IAD Indy Air was the one cancelling, not telling why, and not speaking english. ACA was still running on time. Go figure cause it's
28 Post contains images 1MillionFLyer : ual777contrail Why do some people in here feel the need to deride others? My point is that the customer's perspective is what matters. What they don't
29 NIKV69 : mikeyCpvd, Thanks Bro! I am glad you understood me, you are now on my respected user list! Thanks to all for the responses, I figured when I found out
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