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Opinions On Skyservice  
User currently offlineSafeFlyer From Canada, joined Jan 2001, 627 posts, RR: 5
Posted (9 years 6 months 4 weeks 1 day 19 hours ago) and read 2182 times:

Hello everyone,

I'm actually planning a little escape down south this winter and from YOW, apart from Zoom and SSV, there is not much choice. Zoom doesn't fly to HOG from YOW so that's why I was considering SSV. But after reading a couple of reviews from other websites, I was appalled at what I read and I thought twice before booking. I haven't heard very good things about their OTP and a/c cleanliness either from friends and family. Crews can apparently be quite rude sometimes. Looks to me a bit like AC, SSV can be a hit-and-miss. I did a search on the forums but it didn't return much entries. And of course, I know they're safe and I do know I'll receive similar service to what I experienced this winter on TS.
But, any other opinions on the airline (especially crews/cleanliness...)? I know they are a couple of SSV employees here, I'd like to be comforted that I won't fly on the equivalent of what was TS 10 years ago. Big grin

Regards, 'Safe.

16 replies: All unread, jump to last
 
User currently offlineAirplane From Ecuador, joined Sep 2004, 254 posts, RR: 0
Reply 1, posted (9 years 6 months 4 weeks 1 day 17 hours ago) and read 2119 times:

Well their A320's have about 180 seats which is very stretch.
They also have two 757's in which to my information they have a better pitch.
Customers will always complaint about charter planes. They pay for charter and expect the quality of CX (for example).
But is ok. At least you are flying on a A320, you will get a meal and a movie.
Have a great trip !

JP



The sky´s the limit
User currently offlineSafeFlyer From Canada, joined Jan 2001, 627 posts, RR: 5
Reply 2, posted (9 years 6 months 4 weeks 1 day 17 hours ago) and read 2106 times:

Airplane,

They only use their 320s from YOW and I know exactly what to expect in terms of pitch/comfort. It's all about the attitude. And nope, no meal anymore on Canadian charters (for southern runs), only a pre-packaged snack!

Cheers, Safe.


User currently offlineCaptainGomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 3, posted (9 years 6 months 4 weeks 1 day 16 hours ago) and read 2106 times:

While I work for SSV, I can't say that I've ever had the chance to fly with them. I know service levels aren't what they used to be in this day of cost cutting, but as was said, you will get typical charter inflight service.

The A320's are somewhat tight, but they are clean and in good shape. Some have quite comfortable leather seats too, and even the cloth seats aren't too bad.

Regarding the crews, I've heard very positive things about them, and those that create problems are not tolerated. Besides, there isn't a union as a recourse, so the airline can more easily terminate the employment of those who don't perform adequately.

I don't think you'll be disappointed in the airline if you give them a try. I'm definitely looking forward to my first chance to fly on Skyservice!



"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineAlektoronto From Canada, joined Nov 2003, 328 posts, RR: 0
Reply 4, posted (9 years 6 months 4 weeks 1 day 16 hours ago) and read 2093 times:

I have flown on Skyservice about 10 times in the last 3 years and can say that you get what you pay for.
Crews: generally young and somewhat friendly..on average much friendlier than AC, however a lot of times they seem overworked and/or tired. Never had a really BAD experience with them, but they arent as nice as the Westjet/Jetsgo crews (in MY experiences)
Aircraft: Their A320's are pretty clean (not spotless) but the seating is TIGHT..I mean SUPERTIGHT..Granted this is a charter, but anything longer than 3 hours is really uncomfortable..just be prepared mainly for that.
As far as punctuality..most of my Skyservice Flights have been on time or late 15-20 mins. Only once was it delayed longer than 1 hour...however I have heard from friends about lots of delays on the A330's this past summer (once substituted for a A320 from Italy!).

hope that helps!
Alek


User currently offlineSafeFlyer From Canada, joined Jan 2001, 627 posts, RR: 5
Reply 5, posted (9 years 6 months 4 weeks 1 day 15 hours ago) and read 2061 times:

Thanks a lot for your replies. Time to book now I think...

Nuno, any chances you can help me with my seat selection, being a seat guru? Big grin


User currently offlineCaptainGomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 6, posted (9 years 6 months 4 weeks 1 day ago) and read 2004 times:

Well, being a "Safe Flyer" you might want the emergency exit rows! I don't have any seating diagrams right now on me, and it seems as though they are not available on the Skyservice website. I'm also wondering if you can reserve emergency exit rows before the date of the flight, as some airlines do not allow this.

I am going on board an A320 today and will check out the rows for you, but perhaps to be on the safe side, you should reserve row 1 for a little more comfort.

You better write a trip report too!



"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineYyz717 From Canada, joined Sep 2001, 16228 posts, RR: 57
Reply 7, posted (9 years 6 months 4 weeks 23 hours ago) and read 1977 times:

I've flown on them several times and they are fine. I'm 6-2 and 199# and had no problem with their seat pitch. The aircraft were also always clean. Of course, plastic is easy to clean. To maximize an on-time flight, pick a morning departure.

OTOH, if Nuno is one of their new FAs, expect inflight service to decline rapidly, with profanity and fecal matter everywhere!  Smile Just razzing ya Nuno. Congrats on your new job at SSV. What are you doing for them? Same as Slawko at SG?  Smile




Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineCaptainGomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 8, posted (9 years 6 months 4 weeks 20 hours ago) and read 1945 times:

Neil, thankfully for everybody I am not a new FA at SSV.  Big grin

I didn't get on board the A320 today, but I'll check next time. My official title is "assistant librarian" which is essentially what Slawko does for SG. However, there's more to do here at SSV due to the nature of the operation.  Big grin



"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineSafeFlyer From Canada, joined Jan 2001, 627 posts, RR: 5
Reply 9, posted (9 years 6 months 4 weeks 20 hours ago) and read 1934 times:

Hahaha Nuno, I already thought about the Emergency exit or the first row.  Laugh out loud Looks like none of them can be pre-selected... (Ok, perhaps TS didn't have such a great service but at least, you could select them) They reserve the first row for "medical passengers". SSV does have a seating plan on their website, howewer, it's so small, you can't read anything. My guess is, a 180-seat A320 should have 30 rows...  Big grin Still, tell me what you saw on this (lovely) non-apparati A320 If you can.

Neil, flight 406 to Holguin leaves at 6:30. True, being a morning departure, it should be on-time (hopefully).

Of course, I'll write a TR with pictures and everything this time. Got a brand-new digital camera. I should also post my TR on AC in early august... shot my first "in-flight" photos on them.


User currently offlineCaptainGomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 10, posted (9 years 6 months 4 weeks 19 hours ago) and read 1897 times:

Rows 12 and 13 are the emergency exit rows, and yes, you are looking at 30 rows with 180 seats installed. Every other row is basically like a bus, so either you get 1, 12, or 13, or then you're going to be cramped just like the rest of them.  Smile


"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineMartinairYYZ From Canada, joined Nov 2003, 1209 posts, RR: 7
Reply 11, posted (9 years 6 months 4 weeks 18 hours ago) and read 1884 times:

on average much friendlier than AC,

LOL.... find anyone worse than AC and Malev, I'll bite myself!

SSV has cool colour planes too! Try to get a 757 if you can  Smile



Chelsea Football Club supporter.
User currently offlineGmonney From Canada, joined Jan 2001, 2159 posts, RR: 20
Reply 12, posted (9 years 6 months 4 weeks 13 hours ago) and read 1845 times:

I hope that the aircraft will be on the ground overnight at YOW, I have had an experience with TS any years ago when an L1011 was stuck in Montreal cause of fog....so we are sitting at the airport at 10am waiting to head off to LAS.... oh well good luck and I am sure Nuno will look after all he can to ensure you have a great experience...

Looking forward to the photo's

Grant



Drive it like you stole it!
User currently offlineDavidYYC From Canada, joined Sep 2004, 238 posts, RR: 0
Reply 13, posted (9 years 6 months 4 weeks 11 hours ago) and read 1813 times:

I am going SSV from YEG to POP in Feb next year. This is about 6000km and am wondering if they use the 757 on that route?

User currently offlineLnglive1011yyz From Canada, joined Oct 2003, 1606 posts, RR: 15
Reply 14, posted (9 years 6 months 4 weeks 2 hours ago) and read 1764 times:

Hey all!

I recently traveled on SSV to CUN from YYZ. (Back in April of this year).. My trip report can be found here: http://www.airliners.net/discussions/trip_reports/read.main/43874/6/

Some Highlights

1) Pre-booking bulkhead and emergency exit seats is not an option. As with most airlines, they reserve these seats for large/tall individuals, as well as waiting to see if the passenger is able-bodied for the emergency exits. We even attempted to do so a month prior to our departure, and were informed we could not do so. Unless this has changed in the last 5 months..

The best way to circumvent this, is to be at the airport 1/2 hour prior to your scheduled check in time. THIS IS IMPORTANT Since Skyservice (like most airlines now) have multiple-flight check in queue's, you can get in the line-up 1/2 hour before, and you're almost guaranteed to be one of the first people to check in for your flight. When you do, immediately ask for emergency exit rows or bulkhead rows. We had the emergency exit rows, and THANK GOD we did. It afforded some needed legroom. -- To contrast, coming home, we had the LAST row of the plane, right in front of the lav. While the flight was nice and the staff was courteous, the seating in this particular part of the plane was absolutely horrendous. I ended up with muscle cramps from being in the same position for 3 1/2 hours. (You cannot recline the last seat as there is a bulkhead behind you).

2) The staff were very courteous and jovial. They entertained questions from children in our area, (and of course, the biggest kid there, me, who had questions about the plane, etc).

3) The pre-packaged snack really is just that. If you're a fully-grown person who likes to eat, grab some food prior to the flight. The snack won't fill you. It will tide you over until you get to your destination though, however, remember, if you're traveling to an Island or Mexico with a tour company, there isn't much time at landing to get food. You will be whisked away quickly by your tour company.

4) The first plane (C-GTDK) we had was horrendous, and even the staff admitted so. While it was moderately clean, the interior was rapidly becoming dated, and there were no heating/cooling controls. (Important to a person who is always hot). Read my trip report. At one point, I thought we were going to have to return to Pearson for a MX problem. The second plane was VERY new (C-FRAA) and was immaculate. The ride home was nice.

overall, I wouldn't mind flying SSV again. I probably will, as most of my traveling is done on package charter trips.

I've also traveled with Transat, and found the seating to be similar to SSV. Their A330 was very nice though. (I wonder if I had C-GITS???)

Anyways, sorry for the long message, but I thought it might help you in your trip!

Mike (Aka 1011yyz)




Pack your bags, we're going on a sympathy trip!
User currently offlineCaptainGomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 15, posted (9 years 6 months 4 weeks ago) and read 1741 times:

David, you can look forward to a ride on a 757 to POP. The nice thing is they increased slightly the seat pitch from before, so unless there are plans to install another row or two for the winter season, you'll enjoy somewhat better seating comfort on your flight.

Mike gives excellent advice, and really it's your only sollution for a good seat.

From what I have, there is only one A320 to be based in YOW for the winter, so I'll try to find out more about its config, if it differs from others in the fleet.



"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineSafeFlyer From Canada, joined Jan 2001, 627 posts, RR: 5
Reply 16, posted (9 years 6 months 3 weeks 6 days 18 hours ago) and read 1681 times:

That's also what I tought Nuno, the schedule wouldn't really require 2 320s to be based at YOW.

Mike (read your trip report before posting this topic BTW, nice one), after looking in Transport Canada's database, I noticed C-GTDK was only 10 years old... From what I understand, it was in sad shape. That's curious, I flew on the flying Maple leaf in August (AC's 320, ship 212) which is 14 years old and it was in excellent shape for a 14 year old plane. I know AC has got a pretty good record at keeping their aircrats immaculate but is there any reason? Did C-GTDK come from a shabby carrier somewhere in the world? Just curious.


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