9V-SPF From Germany, joined Sep 2001, 1375 posts, RR: 3
Reply 1, posted (10 years 4 months 1 week 2 days 23 hours ago) and read 3949 times:
I would say their 767-300´s coach class is a rather unspectacular product. You´ll get the same standard seat pitch you can find on most of the other carriers flying transatlantic, no headrests (unlike on their 777), no PTVs and the usual coach class food. Having flown transatlantic on DL quite often, I wouldn´t say they are a fantastic airline for flying in Coach but I´ve never made a bad experience with them.
BCal DC10 From United States of America, joined Jul 2001, 724 posts, RR: 4
Reply 2, posted (10 years 4 months 1 week 2 days 23 hours ago) and read 3935 times:
Used their coach product twice... both on outbound flights.
Once on a 777 and once on an MD11.
Both were ok - the MD11 was better as I had an exit row so plenty of legroom.
Never used a DL 763 across the pond except in Biz Elite on a return leg back to LGW.
Food is fairly ordinary - typical stuff. Nothing spectacular.
You will have to pay for your booze.
On the 763 there are no ptv's either.
JGPH1A From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 4 months 1 week 2 days 23 hours ago) and read 3909 times:
DL's trans-Atlantic 763's are definitely nothing to write home about. Not very comfortable, such IFE as there is, is shown bulkhead mounted TV's, very arbitrary food - not so good. M11's are better, but still not fabulous.
Aviaction From Germany, joined Nov 2003, 256 posts, RR: 2
Reply 6, posted (10 years 4 months 1 week 2 days 22 hours ago) and read 3835 times:
Earlier this month I could expericence the Delta transatlantic product myself:
FRA-JFK (Sept. 9)
CVG-FRA (Sep. 17)
Both legs were operated by 763's and I found the service to be very basic. The only touch of class are the little menu cards distributed by the crew.
The meals were edible - but if they make the trays any smaller, you would need magnifiying glasses to be able to detect them.
On the flight to NYC, the cabin was looking very tired, it wasn't too clean either. Some parts very clearly hadn't seen a wet cloth for ages. The New York based cabin crew was friendly, but not overly interested in providing service. After lunch, the entire crew disappeared (even in Biz Elite ... I had an exit row seat so I could overlook most of the Elite section, too), they reappeared for a quick round of drinks, disappeared and came back for the snack service shortly before landing. To call them unfriendly or even rude would be a lie, they just did nothing whatsoever to make this flight a memorable one. They were very stingy, even with their smiles.
The return flight was more pleasant, thanks to a very cheerful Cincy-based cabin crew (the fact that I had another exit row seat also helped). However, the cabin was very tatty. The monitors didn't work properly (so major parts of the safety demo on video wasn't visible, just audible). One overhead bin just wouldn't close. What worked, however, were the call chimes in the galley. They were so loud they would even wake up the dead. After landing the chimes wouldn't stop at all, much to the annoyance of the passengers (the crew didn't seem to notice, obviously it wasn't the first time this happened!).
All in all, one can see very clearly, that Delta has run out of money. Poverty looks at you all over the place. It's a shame.
Kbmiflyer From United States of America, joined Jul 2004, 139 posts, RR: 0
Reply 7, posted (10 years 4 months 1 week 2 days 22 hours ago) and read 3815 times:
Whats AA like anybody?
I like AA better than Delta. I think the MAN - MIA flight is a 767-300, which have the extra room in coach. Again, no PTV's on the 767. If you are lucky, you will get one of the new 767's with the 777 interior.
The MIA to ATL flight will probably be a MD-80 or 737-800. Again, extra room through coach. No IFE on the MD-80's, but the flight is pretty short.
In terms of service, expect good professional service from the crews, but nothing spectacular.
Enjoy your visit to Atlanta. It is a great city to visit, especially in the fall.
StearmanNut From United States of America, joined Apr 2004, 352 posts, RR: 0
Reply 11, posted (10 years 4 months 1 week 2 days 18 hours ago) and read 3536 times:
I have flown DL and AA both, as well as BA. Besides BA, I feel the DL crews and flights were always more professional and personable and they made the trips worth doing. I have seen too many times F/A's on AA who were flustered, overloaded, and downright rude. What was worse with AA was that I have been on two trans-Atlantic flights which have had minor emergencies, and the F/A's were panicking at having to set up for possible emergency procedures. (both times were for faulty or frozen microswitches for gear indicator lights.)
I will miss DL. Of all the airlines I have flown, they come in 2nd only to QF and equal to BA.
If wishes were horses, a Tail Dragger I would fly...
Rick767 From United Kingdom, joined Jan 2000, 2662 posts, RR: 51
Reply 12, posted (10 years 4 months 1 week 2 days 17 hours ago) and read 3508 times:
I flew DL in April LGW-ATL-MIA and MIA-ATL-LGW, the domestic flights within the US were ok, pretty run-of-the-mill (apart from the comedy Delta "zone boarding", what a joke!), but the International sectors (outbound on a 772 and return on a 763) were totally appalling, cabin crew were rude, did not answer call bells and appeared to have complete contempt at having to actually do a job for 8 hours.
The 767 we returned on to LGW was very untidy and shabby, even more so than the 767 we flew on from Miami to Atlanta which was fairly well kept.
The whole process, from pre-flight customer service, in-flight customer service and post-flight customer service was an extremely disappointing experience for me and my partner.
The reason was that the word customer didn't seem to feature in their concerns throughout.
Despite the very good deal (Â£240 roundtrip including tax) in hindsight we would in future pay more and fly either direct with Virgin / BA, or with another US carrier.
Overall this trip was up there with my Air Canada experience as "worst service on a scheduled airline".
I used to love the smell of Jet-A in the morning...