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The Nerve Of Delta!  
User currently offlineUNDAEROSPACE From United States of America, joined Jul 2004, 107 posts, RR: 0
Posted (9 years 11 months 3 days 14 hours ago) and read 7487 times:

Hey all what's going on well I have to say Delta has some nerve for doing this to me and my family we are booked for a flight to FL on Halloween weekend and we are not able to travel because my grandma is extremely sick and shies not able to travel we got a doctors note and everything and they wont even give us a credit ???What's the deal with this I think this is absurd?

36 replies: All unread, showing first 25:
 
User currently offlineAirTran737 From United States of America, joined Apr 2004, 3704 posts, RR: 12
Reply 1, posted (9 years 11 months 3 days 14 hours ago) and read 7380 times:
Support Airliners.net - become a First Class Member!

Non refundable ticket. That's what you get when you fly coach. It's a raw deal for the passenger, but DL has to enforce their contract of carriage.


Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
User currently offlineUNDAEROSPACE From United States of America, joined Jul 2004, 107 posts, RR: 0
Reply 2, posted (9 years 11 months 3 days 14 hours ago) and read 7376 times:

Right but if theres going to be a death in the family and shes not gonna last that long. The same thing happend last year with Delta and the refunded the ticket.

User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 13
Reply 3, posted (9 years 11 months 3 days 14 hours ago) and read 7317 times:

You can only get a refund if it iscertain that she is going to die.....like pulling life support or if she actually does die....then a refund is in order, As long as she lives....the ticket is 100% non refundable and can only be reused at a later date...Period, end of story....And dont forget their obligatory $100 reuse fee....Oh and dont forget to cancel the reservation for her before she travels because now most major airlines have a policy that states that if you NO-SHOW for a flight and DONT cancel before deparure date, you forfeit the FULL VALUE of the ticket....So looks like you are ina pickle....

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineUNDAEROSPACE From United States of America, joined Jul 2004, 107 posts, RR: 0
Reply 4, posted (9 years 11 months 3 days 14 hours ago) and read 7291 times:

I don't know what I should do... I don't think there's anything else I can do.

User currently offlineGeg2rap From United States of America, joined Sep 2003, 851 posts, RR: 0
Reply 5, posted (9 years 11 months 3 days 13 hours ago) and read 7227 times:

Hi UNDAEROSPACE....you also have to call within 72 of flight....they aren't going to give you a refund 2 months out...so call couple days before your flight and you will get a CREDIT -$100 for future delta flights..(unless you bought a priceline or hotwire ticket in which case those are totally non-refundable for any reason) .this is pretty similar across the board with all legacy airlines....except AS which charges $50 airlines make you pay for flexibility
GEG2RAP


User currently offlineLnglive1011yyz From Canada, joined Oct 2003, 1608 posts, RR: 15
Reply 6, posted (9 years 11 months 3 days 13 hours ago) and read 7108 times:

Can anyone say "me" generation?

Just another clear example of someone not doing their OWN investigation into the rules and regulations behind the purchase of something.

Buyer beware.

Get over it.

Sorry about the circumstances and your grandmother, however.

1011yyz



Pack your bags, we're going on a sympathy trip!
User currently offlineNonRevKing From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 11 months 3 days 13 hours ago) and read 7075 times:

The Nerve Of Delta! The Nerve Of American! The Nerve Of Continental! The Nerve Of Southwest! The Nerve Of Jetblue! The Nerve Of Northwest! The Nerve Of United!

If you purchased a non refundable ticket, you can cx your rez and use the credit for future flights, minus a $100 change fee.

This is only waived in a bereavement situation, and as has been mentioned, needs to be done no greater than a week before departure.

If airlines allowed people to change their $59 tickets for any reason they wanted, whenever they wanted, there would be no airlines.

How do you know she wont be better by next month?

Let's hope she is.

B


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 11 months 3 days 13 hours ago) and read 7071 times:

Delta will give you a refund if:

1. She does die, which lets hope she doesn't.

2. She recieves a doctor's note shortly before the flight that she is unable to travel.

Then, you are allowed a refund. Otherwise, there is nothing Delta can do. As you said before, Delta did it before. Well, if they did it before, why wouldn't they do it now, especially when it is policy to do so. Just follow the same procedures that you did before, and a refund will be in order.


User currently offlineYyz717 From Canada, joined Sep 2001, 16248 posts, RR: 56
Reply 9, posted (9 years 11 months 3 days 13 hours ago) and read 7057 times:

DL is in serious financial difficulty. It is appropriate that they stick to their no-refund policy for tickets bought under that arrangement.


Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 10, posted (9 years 11 months 3 days 13 hours ago) and read 7017 times:
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Interesting... though I guess sometimes you get lucky and sometimes you dont.

We had a scheduled trip to Florida (we have a house in FLL) for September 16th weekend, and booked the dirt cheap fares- $115 round trip per person on Continental.

My dad was a week later diagnosed with early prostate cancer and was given a surgery date of 9/22, which was too close to the vacation return date since there was preop stuff to be done.

A quick call to Continental, and the reservation was cancelled and refunded in the form of a credit, along with a sympathy card a week later from Continental HQ wishing him well.

That said, what Delta or any airline puts in their contract, is fair game. Some things in life you dont plan for, and unfortunately, the airlines dont plan for them either. That doesnt, however, mean that you are entitled for a refund, even if the circumstance that cancelled your trip is out of your control.

JBLUA320

PS- My dads surgery went well, and he is going to be just fine  Laugh out loud


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13549 posts, RR: 62
Reply 11, posted (9 years 11 months 3 days 12 hours ago) and read 6981 times:
Support Airliners.net - become a First Class Member!

FWIW, a doctor's note does not automatically make a customer exempt from the rules of the contract (and that's what the airline ticket is - a contract) entered into with the air carrier.

When you purchased tickets, you had choices - buy expensive tickets that have flexibility for changes and refunds at any time, or buy cheap tickets and hope everything goes according to plan.

You took the cheap option - and hey, most people do - rolled the dice, and LOST. Take your lumps and move on. It's inappropriate for you to complain about DL sticking to the terms of the agreement you entered into just because your personal situation has changed.

Put it this way - how would you feel if DL came to you and said, "Remember that $250.00 ticket we sold you? Well, we need more money, so now we're changing the terms and you now owe us $100.00 more to take the same flights you've already got tickets for," ? Wouldn't THAT be unfair?

Well, that's essentially what you're saying to DL - "my situation has changed, so give me my money back."

BZZT. Wrong.

Sorry. And I hope your grandmother recovers soon.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 12, posted (9 years 11 months 3 days 12 hours ago) and read 6942 times:

Wow I cant begin to tell you how much people like you bother me! Why would it be Delta's fault that your grandma is sick? You said that this has happened before, if you know that grandma gets sick a lot and might die before flight you should know that you have to buy a REFUNDABLE ticket. I cannot feel sorry for you at all you knew the rules before you bought the ticket and you decided to buy the cheapest ticket that you could find and now you have to deal with what you get. Delta has already given you one freebie when they let you do it the first time, now you get what you deserve! And please don't blame the airline or the reps that you have to talk to for your mistake.

Let's hope you never score a job in a service industry;At least not until you learn the definition of T-A-C-T.  Pissed



Last year 1,944 New Yorkers saw something and said something.
User currently offlineB4real From United States of America, joined Aug 2003, 2637 posts, RR: 5
Reply 13, posted (9 years 11 months 3 days 10 hours ago) and read 6714 times:

Don't blame it on the airline, blame it on your cheap A$$ fare.

Call back, but take the approach that the Hurricane has messed up your plans.



B4REAL, spelled like it sounds
User currently offlineNonRevKing From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 11 months 3 days 10 hours ago) and read 6695 times:

Call back, but take the approach that the Hurricane has messed up your plans.

Wont work. Travel needs to start no later then 30SEP for any courtesy due to the hurricane.

B


User currently offlineDeltaAgent1 From United States of America, joined Feb 2004, 104 posts, RR: 2
Reply 15, posted (9 years 11 months 3 days 9 hours ago) and read 6626 times:

undaerospace, What city are you originating in? Email me. & Did you simply call reservations, or did you speak with someone at the airport? Hopefully you bought your ticket from Delta & not from an internet travel site.

User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 16, posted (9 years 11 months 3 days 9 hours ago) and read 6464 times:

what nerve? you bought a cheap ticket. those are the rules. ever hear of trip insurance? deal with it.


Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineUNDAEROSPACE From United States of America, joined Jul 2004, 107 posts, RR: 0
Reply 17, posted (9 years 11 months 3 days 9 hours ago) and read 6359 times:

If you were a CSA i would give you a big fat F.

User currently offlinePadcrasher From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 11 months 3 days 9 hours ago) and read 6262 times:

Let's not go overboard here either. If someone dies, Delta will refund the ticket. Also the ticket more than likely has a $100 change fee. So you do not lose the entire amount if you use the ticket within one year. Different dates, different destinations OK, but the ticket must remain in the same name/s.

User currently offlineDeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 35
Reply 19, posted (9 years 11 months 3 days 9 hours ago) and read 6241 times:

And if I were a CSA and were grading you on your duty to oblige to the rules of a contract you would get a big fat F! People can't bend over backwards, especially in a contractual situation. My advice is next time stick with refundable tickets and you won't have a worry in the world. I would maybe try contacting DL again to figure something out to better your situation. Maybe you'll get lucky and someone will have pity. However, don't expect them to do backflips for you on a cheapie ticket.

Otherwise, my deepest sympathies to you and your family in light of your grandmother's disposition. I hope that things work out for the best.

FLY DELTA JETS



[Edited 2004-09-26 02:11:28]


Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
User currently offlineAvion From Bouvet Island, joined May 1999, 2205 posts, RR: 7
Reply 20, posted (9 years 11 months 3 days 8 hours ago) and read 6178 times:

Hi

Why dont u bring this issue to customer care? Write them a letter or e-Mail stating your case and if youre lucky theyll understand.

Tom


User currently offlineVgnAtl747 From United States of America, joined Apr 2001, 1513 posts, RR: 2
Reply 21, posted (9 years 11 months 3 days 8 hours ago) and read 6117 times:

I didn't read all the replies, just the first couple but in actuality, coach isn't just coach. For every flight there are multiple fares, which is how it's possible that you don't always pay the same as the person sitting next to you. The lower the fare the more restrictions there are such as non-upgradable, non-refundable, non-transferable, etc.

That's the price you pay if you buy a cheaper ticket... and its not Delta, all airlines do the same thing.



Work Hard. Fly Right. Continental Airlines
User currently offlineChicago757 From United States of America, joined May 2003, 381 posts, RR: 1
Reply 22, posted (9 years 11 months 3 days 7 hours ago) and read 5622 times:

We have the same policy here at ATA. I go through it with a lot of customers. Unfortunately, thats how the contracts of carriage go. Many of the other airlines are the same way.


Go White Sox!!!!
User currently offlineChgoflyer From United States of America, joined Nov 2003, 622 posts, RR: 0
Reply 23, posted (9 years 11 months 3 days 6 hours ago) and read 5304 times:

Oh the nerve! They should shoot the chairman.. fire the employees and close the company. Man give it up.. we all know cheap fares are non refundable. Let it go.


Will someone please wake me up in 4 years
User currently offlineRamerinianair From United States of America, joined Nov 2003, 1486 posts, RR: 0
Reply 24, posted (9 years 11 months 3 days 4 hours ago) and read 4896 times:

My mother had to have surgery on a cancerous growth. Because of the operation, she couldn't fly. I had no note from a doctor and both Song and Spirit we accomodating. We did have to pay the small difference in the fare but, they waved the $25 fee per ticket!
SR



W N = my Worst Nightmare!!!!!
25 Falcon84 : You bought a cheap, non-refundable ticket. Try asking about, or reading the rules next time. Airlines have rules, and you obviously didn't know that.
26 Baw716 : UNDAEROSPACE and all others, First, I am very sorry to learn of your grandmother's illness. My mother very nearly died this last week due to complicat
27 Jetdeltamsy : undaerospace, it's all about the contract you entered into when you purchased the ticket from delta. the contract is designed to maximize the potentia
28 Andrewuber : Furthermore, DL is in no position to give out refunds at every customers demand. Yes, it is an unfortunate situation you're in, but without and extrem
29 L-188 : delta has literally hundreds of employees working 3 shifts a day, 7 days a week handling complaints like this. every airline endures the same. Ahhh ye
30 Jc2354 : JBLUA320 (reply 10 above) gave us the best example of not only following the rules, but appreciating the situation of it's customers: "A quick call to
31 NonRevKing : Excellent post Baw716. L-188, damn bro, I didn't think I would have to argue with you about airlines as well as politics, but here goes... Ahhh yes th
32 L-188 : Hey Non-Rev-King. As someone who works in airline customer service, I take offense to those comments. Not only are they incorrect, but racist. The peo
33 UA777222 : I think that you will in the end get your refund. As stated before you can't get a refund 1 month before your actual flight. Give it some time and str
34 Burnsie28 : This complaint is coming from the kid who says he deserves higher service because he thinks he paid full fare coach ticket to GFK. He also whines that
35 NonRevKing : The Customer-No-Service is a term I stole from Clark Howards consumer complaint show, and generally referes to these call in centers, where every oper
36 Richierich : Holy Mackarel! I actually agree with NRK and even OttoPyltt here. Delta is not the bad guy for enforcing these rules. I suppose it could have been any
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