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Iberia Trick To Fool Passengers?  
User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Posted (9 years 12 months 1 day 13 hours ago) and read 10031 times:

On September 13th I flew with IB from CCS via MAD to FRA. Scheduled arrival in MAD was 07:35. We arrived about 15 minutes late. The scheduled departure to FRA was 09:05. I went to the Gate. The FRA-flight was delayed 30 minutes. When I finally wanted to board I was told that the time for my baggage was too short and that I was booked to the next flight and that "you have to go to the transit desk" (that is the way they talk to their passengers). Although the time was long enough to bring the baggage.
At the counter I could not believe what I saw: some 50 people standing around that small counter without making a row. Finally it was my turn and the lady behind the counter asked me if I had any baggage checked ! I asked if that wasn't the reason why am there and she said that she could not see that in her computer. She finally booked me and I took the next flight at 11:15 (again delayed). Meanwhile all the other passengers around me at that counter had the same problem: "plane to late to bring baggage have to take the next one". While boarding me flight to FRA the passenger before me was told the same. Finally I think, as I got the last seat it was his one.
I have the strong feeling that Iberia has overbooked their flights and fond a good way not having to pay compensations (quite a lot according to EU standards). So they just pick out the passengers in transit and tell them the story about their luggage.
Has anyone made the same experience ?

88 replies: All unread, showing first 25:
 
User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 12 months 1 day 13 hours ago) and read 9892 times:

How long did you make your reservation in advance?

User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 2, posted (9 years 12 months 1 day 13 hours ago) and read 9882 times:

I had a ticket booked - about a month.

User currently offlineLuisde8cd From Pitcairn Islands, joined Aug 2004, 2571 posts, RR: 30
Reply 3, posted (9 years 12 months 1 day 13 hours ago) and read 9821 times:

Hey Chigüire, why didn't you fly LH nonstop from CCS to FRA?

User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 4, posted (9 years 12 months 1 day 13 hours ago) and read 9798 times:

Hola Luisde8cd ! LH was full and apart of that it would have been more expensive. But I am quite sure I will never make such an experiment again. Leaving 30 minutes later in CCS and arriving 6 hours later in FRA !
Apart of the described mass at MAD the flight was awful. Its a shame how passengers are treated on board. The passengers behind me even started to talk about good old VA-times....


User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 12 months 1 day 13 hours ago) and read 9772 times:

Well... When you need to take another flight in MAD, it's true IB's policy is no to risk with the connection times if you have luggage.
Anyway... please, note that PAY compensations are made when an airline REFUSE you to boarding.This was no your case.

The regulation of European Union for this cases is the following:
Sistemas de compensación por denegación de embarque: (Denied-boarding compesation system)
1.-Denegación de embarque contra su voluntad (they are denied boarding against their will)
2.-Cancelación de su vuelo (their flight is cancelled)
3.-Retraso de su vuelo -dos horas o más, en función de la distancia del vuelo- (their flight is delayed for more than 2 hours, depending on the distance of the flight)


User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 12 months 1 day 12 hours ago) and read 9745 times:

There is a web page, very useful.They give advises about consumers regulations... www.europa.eu.int There's info in 20 languages... that's oficial web-site of European Union ....

User currently offlineLuisde8cd From Pitcairn Islands, joined Aug 2004, 2571 posts, RR: 30
Reply 7, posted (9 years 12 months 1 day 12 hours ago) and read 9692 times:

Hola Luisde8cd ! LH was full and apart of that it would have been more expensive. But I am quite sure I will never make such an experiment again. Leaving 30 minutes later in CCS and arriving 6 hours later in FRA !
Apart of the described mass at MAD the flight was awful. Its a shame how passengers are treated on board. The passengers behind me even started to talk about good old VA-times....


I see, well might wanna try UX next time or Santa Barbara and then the cheapest carrier between MAD-FRA, there must be some LCC operating the route...


User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 8, posted (9 years 12 months 1 day 12 hours ago) and read 9667 times:

I was thinking about that, but there is generally no LCC to FRA. Well there is AB flying via PMI. But that is too complicated... So no chance.

User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 12 months 1 day 12 hours ago) and read 9636 times:

Luis, chiguire... you are wrong.... very very wrong.The Best airline in the CCS-MAD route is, by far, Iberia.Don't get mistake in that issue.
By the way... two years ago, I did CCS-AMS-MAD with KLM... and never, never more with KLM... bad service, very very bit food on board,and my luggage was in AMS.... for 5 days!!!  Angry


User currently offlineChiguire From Venezuela, joined Sep 2004, 2005 posts, RR: 16
Reply 10, posted (9 years 12 months 1 day 12 hours ago) and read 9613 times:

Anxebla, don't worry about KLM, they don't fly anymore to CCS. And lets better don't talk about service and food on IB.
And apart of that the best airline that ever operated this route doesn't exist any more because of IB...  Smile


User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 12 months 1 day 12 hours ago) and read 9607 times:

The funny thing is that I took LH sometime. It happened that I had short connections, and they told me at the gate that my baggage will probably not come on the same flight but the flight later, and if this is the case they will deliver it for free..

If the baggage can;t be transferred, it does not mean that you do not have the right to take the plane. So, your assumption that


that Iberia has overbooked their flights and fond a good way not having to pay compensations

seems to be logical


Edit:

Anyway... please, note that PAY compensations are made when an airline REFUSE you to boarding.This was no your case.

That is actually what happened...


[Edited 2004-09-26 18:00:17]

User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 12 months 1 day 12 hours ago) and read 9597 times:

.......because IB "la jodió",jajaja... That's not true, and you know it

User currently offlineLuisde8cd From Pitcairn Islands, joined Aug 2004, 2571 posts, RR: 30
Reply 13, posted (9 years 12 months 1 day 11 hours ago) and read 9546 times:

Hey Anxebla, lets not turn this thread into a IB vs Sta. Barbara thread.
You will always defend your flag carrier as I will defend Sta Barbara. I personally dont have any experience with neither airline but I have head others' experiences and so far Sta. Barbara offers better service. I havent heard nice things about IB. The reason might be that we Venezuelans feel more "at-home" when flying with a Venezuelan crew.

About Viasa... well lets not turn this thread into a VA autopsy, So i'll just give my quick opinion on this. Both IB and the Venezuelan Govt. are guilty of VA's death.

[Edited 2004-09-26 18:28:19]

User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 12 months 1 day 11 hours ago) and read 9524 times:

Mrniji... LH is not,the fact, a very good airline.I prefer AF or IB.
To moderators/crew members:PLEASE, don't remove my last reply just cos I wrote 2 words in Spanish.Thanks...


User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 12 months 1 day 11 hours ago) and read 9505 times:

Anxelba,

LH is not,the fact, a very good airline

Fact or not, everyone should decide. But you will be surprised: I agree with what you say. Although I have to admit that their crisis management is very good. But they are improving..

I took a LH flight on 18 Sep and was treated very badly and threatened by the GlobeGround Staff in LHR.. but will post separately and can guarantee that this will have consequences.. I am interested how LH will react to my complaint... (I know check-in is outsourced but still they have to make sure that their customer relations are not spoilt because of idiots working in other companies in the name of LH)


User currently offlineEmirates Skies From Australia, joined Nov 2001, 171 posts, RR: 3
Reply 16, posted (9 years 12 months 1 day 11 hours ago) and read 9485 times:


I hate to say this, but just as much as I used to love flying IBERIA, I guess things have changed a lot since the last time I flew them, and I won't fly IBERIA again unless I have no other options. I travel between Germany/London/Italy and Spain a couple of times a year. My last flight with IBERIA was simply my worst flight ever, so much so that I flew with Lufthansa on the way back. It'll be BA or Lufthansa/DE from now on. I may opt for IBERIA when flying between Italy & Spain (I opt not to fly AZ/UX). The reason is quite simple: some IBERIA cabin staff have got quite some attitude, just like some AZ ground staff. I still wish IB luck.

Emirates Skies   Wink/being sarcastic

[Edited 2004-09-26 18:54:54]


Take nothing but photos, leave nothing but footprints
User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 12 months 1 day 11 hours ago) and read 9478 times:

"I haven't heard nice things about IB" ...It's curious, because people seem many complains about IB's service, but many people fly again with Iberia,and at the moment it's one of the most profitable airlines in Europe... by the way, go to "trips reports" forum, and read the threads about Iberia.
VA disappeared because Venezuelan Govt. refused to give its share of money previously agreed with the Spanish Govt./Iberia... that's all.


User currently offlineAnxebla From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 12 months 1 day 11 hours ago) and read 9446 times:

Mrniji... to complain is necessary (and also useful) when you receive a bad service.Good made!
Emirates... why do you hate to say that? I can't understand you... by the way... do you like Spanair? (I ask you due your signature "cuando quieras, volamos")


User currently offlineIberia340600 From Spain, joined Oct 2003, 804 posts, RR: 13
Reply 19, posted (9 years 12 months 1 day 3 hours ago) and read 8043 times:

Chiguire:

Give yourself a round of applause...you figured out how IB decides not to compensate passengers!  Nuts C'mon...can we stop with these ridiculous threads?

F.Y.I. - IB pays all passengers denied boarding compensation. I know...I've seen it done...I work for the airline.

The logical explanation in your case is that when IB Central in MAD saw that the CCS-MAD flight was coming in late...they changed all the connections of those passengers continuing on to other cities(yes believe it or not IB works 24 hours a day). Now...I dont know for certain that your flight was ONLY 15 minutes late getting into MAD but I would assume that the scheduled arrival per the computer because of the delay was inferior to 60 minutes(the legal conection) and therefore the change to the later flight.

Now, that the flight gained time before arrival in MAD and the flight from MAD to FRA was delayed as well is another story. The only part I do not agree and that IB should have handled better is that someone should have met those passengers affected when you got of the CCS-MAD flight and given everyone the new information and flights, etc.

Other than that, IB proceeded to do everything that they should have done. A passenger cannot travel on a flight when their bags are not on there. Does it happen? Yes....should it? No.

Thanks for listening.  Smile/happy/getting dizzy



Visca Barça!!
User currently offlineMiguel0881 From United States of America, joined Sep 2004, 75 posts, RR: 0
Reply 20, posted (9 years 12 months 1 day 1 hour ago) and read 7532 times:

I must say that the cabin crew on IB is the rudest cabin I've ever encountered. On a flight last year from MAD to ORD, I had my window shade open half-way as I was enjoying looking out the window. A flight attendant approached (and had to be the oldest FA I've ever seen) and informed (not asked) me to close the shade. When I protested (in Spanish) she became even ruder and told me that I was extremely rude. When I looked away, she rose her voice and told me to "look at her when she was talking to me." I couldn't resist the opporunity to put her in her place, and she was so shocked she just walked away. I'll never fly IB again!

User currently offlineTACAA320 From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 12 months 1 day 1 hour ago) and read 7455 times:

"...I must say that the cabin crew on IB is the rudest cabin I've ever encountered..."

Have you ever flew AA in your life. Because they really are "rude".


User currently offlineMiguel0881 From United States of America, joined Sep 2004, 75 posts, RR: 0
Reply 22, posted (9 years 12 months 1 day ago) and read 7428 times:

I have flown AA several times to South America (LPB and LIM) and usually enjoy those flights, but I do tend to agree that AA is worse domestically (I prefer Skyteam).

User currently offlineUshermittwoch From Germany, joined Jan 2004, 2965 posts, RR: 16
Reply 23, posted (9 years 12 months 19 hours ago) and read 6598 times:

The exact same thing happened to me in 2001 when flying DUS-MAD-MIA-RSW.
You are lucky that you are a Spanish speaker my friend. If you are not, well too bad! Iberia doesn't care if you can't speak Spanish. I guess it's a mentality thing.
Anyway, although we had to wait in MAD for the next flight, luckily they had two, we got a meal voucher. Pretty good for a 4,5h wait...not.

Did I mention that we had already been in MAD for almost an hour (the bus from our plane to the terminal took about 40!!! minutes) and that our 747 was scheduled to leave another 45!!! minutes after we arrived at the gate! I guess that is way too little time to get four or five suitcases transported.

Anyway, I tried Iberia again after that, but their service was so appalling that I am cured from flying with them for good!



Where have all the tri-jets gone...
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7152 posts, RR: 57
Reply 24, posted (9 years 12 months 17 hours ago) and read 6203 times:

IB Business (Intra Europe) - excellent

IB Economy (Intra Europe) - terrible




The world is really getting smaller these days
25 TACAA320 : "I have flown AA several times to South America (LPB and LIM) and usually enjoy those flights, but I do tend to agree that AA is worse domestically (I
26 Peteinmiami : I have a kind of similar experience with IB, last Christmas, but I have to say I was very happy with the way they handeled the whole thing. I was flyi
27 Aa767400 : It is always funny how in Venezuela, they always bring up how Iberia took down their flag carrier Viasa. It is like a daily topic. When I fly to CCS,
28 TACAA320 : "It is always funny how in Venezuela, they always bring up how Iberia took down their flag carrier Viasa. It is like a daily topic. When I fly to CCS,
29 Post contains images Chiguire : I didnt want to make this to a IB-VA or Venezuelan-Spanish topic. This was just a question because the IB handling was strange. The IB-VA topic is bor
30 Komododx : Just my $.02 IB and AZ are by far the worst airlines I've ever been on, after flying AA, BA, LH, AF, AV, VX, EI, LX, DL, CO, P5. I flew some years ago
31 Post contains images Bullpitt : I respect the opinion of everybody even if I don't share it. A special HI to Ushermittwoch have you being sick? haven't seen you IB bashing for a whil
32 Post contains images Aa767400 : Let's be real here, IB is right there with EI, in terms of service. IB, is one of the worst European airlines. Right there with OA,AZ,EI, and SU. I ha
33 Dantiger : I guess I am one lucky guy! I have flown IB from JFK to MAD three times and It hasn't always been perfect, but as an American I feel there service is
34 Mia : I mean seriously, lets not fool ourselves, some people have great experiences while others dont. The issue is that I dont know ONE person that has had
35 Luisde8cd : Hey anexebla , now you see why I say that I havent heard many nice things about IB? So dont tell me Im wrong when people say that IB service is not th
36 Post contains images Komododx : I know people who would travel the other way accross the globe just to avoid IB to spain... for whatever reason there is to go to Spain, other than Ib
37 TACAA320 : Aa767400 Do you really think that OW can afford bad airlines as part of them?
38 Post contains images Aa767400 : OW, has IB, for the routes. Not because of the service. It is all about routes! I am not here to put IB, down. I just have had bad experiances with th
39 Post contains images SIunitsrule : I've flown on IB about four times. It was one one-way PTY-MIA, and the rest were roundtrips between the same two cities. I have also flown AA on the s
40 TACAA320 : Aa767400 As I said before [reply 25], you, and everybody (including myself) is entitle to their own opinion. But is just ONE opinion. There are statis
41 Post contains images Aa767400 : And that is your opinion. You think AA sucks, and I think IB sucks. So now we are one big happy family. Good night.
42 Post contains images TACAA320 : "And that is your opinion. You think AA sucks, and I think IB sucks. So now we are one big happy family. Good night." Aa767400 "... AA sucks...". I'll
43 Post contains images Iberia340600 : "I guess I am one lucky guy! I have flown IB from JFK to MAD three times and It hasn't always been perfect, but as an American I feel there service is
44 IBERIA747 : Iberia340600, I totally agree with you. Dantiger, you´re also on my respected users list from now. Komododx: Just get a life and stop spreading your
45 Anxebla : Well... this forum seem like an Anti-IB conspiracy.At the moment I'm fed up and tired of always reading nonsense about Iberia. Aa767400... OW need mor
46 Post contains images Chiguire : Hi Anxebla , here the answers to your questions: 1. Occupation is heigh because of these reasons: - it is the only choice on connection if you have co
47 Chiguire : Finally I need to say something on the point of service on board during the flight. This is something that NOT only happens on IB. After serving the m
48 Post contains images Anxebla : Chiguire... the point here is that IB has a very good value (or like we say it in our language:buena relación precio/calidad -good relation over pric
49 Post contains images Chiguire : Anxebla If you review my posts here, I never said that generally. There are a few points I don´t like. IB is successful and that´s important. That m
50 Qantasclub : Love Spain, Hate Iberia. Sorry, but when it comes to any form of customer service, Iberia is one the the worst airlines in the world. No matter how m
51 Post contains images DoorsToManual : Shame IB gets such a bad reputation, but having flown them to EZE 2 years ago, I can honestly say the flight was OK. As far as economy class goes, it'
52 Post contains images Anxebla : Qantasclub... you're a real danger when you talk about IB, you're in my "black list", hahahaha.How many times have you flown in Iberia? Tell me the tr
53 Qantasclub : Twice long haul Madrid to South America return and about 4 times short haul within Europe. Consistently Bad.
54 TACAA320 : I want to highlight one specific point. DoorstoManual stated that the Iberia cabin staff is older and not as friendly as other airlines. This is old s
55 Post contains images Anxebla : TACA, I agree with you Qantasclub:Maybe you have had bad luck.Try it again another time in a future.To go to South America from Europe, IB is, by far,
56 Post contains images Aa767400 : TACA320, It was a joke. You don't have to get all proper with about the word suck. It's not like you never heard it before. And I love how, if one lik
57 TACAA320 : Aa767400 "OW, has IB, for the routes. Not because of the service. It is all about routes! I am not here to put IB, down. I just have had bad experianc
58 Aa767400 : Anexbla, Let's not even try to act like you don't know why IB's planes are full. IB, is most of the time the only carrier on the route, or with little
59 Post contains images Aa767400 : Tico, It seems like you don't have a argument? I am not going to get into it with you about how you like IB, and how I don't. Yes, all these things ar
60 Post contains images Bustaphil : @ dantiger, chiguire & iberia340600 I've never flown IB so I won't judge them till I've flown them! But I remember when I flew out of MAD last Februar
61 TACAA320 : "Tico, It seems like you don't have a argument? I am not going to get into it with you about how you like IB, and how I don't. Yes, all these things a
62 Anxebla : "IB is most of the time the only carrier on the route" Aa767400.... you look like you don't know too much of civil aviation. IB compete with this airl
63 BOSMAD : It does sound like IB did not meet this customer's needs or provide the correct level of communication and assistance. As you can see from my user nam
64 Post contains images Aa767400 : Anxebla, You don't look like you know how to spell much in English, do you? And if you read it correctly, you would see that I said, "little or no com
65 Post contains images Chiguire : Thank for that list. It shows exactly what Aa767400 an me were saying. There is almost no serious competition: IB compete with this airlines in the fo
66 MIASkies : Speaking of Iberia's delays and problems: This morning as my redeye AA flight from SFO touched down in MIA @ 545am; I noticed that their was an IB 742
67 Krushny : Chiguire, the "what if passenger comes from another Spanish city" argument is not valid. First it is like saying that IB cannot compete with Avianca b
68 Aer : UIO/GUA:LanEcuador and KLM XL is OneWorld and KLM is at least Two-Stop and via AMS KL stopped flying to GUA a long while ago.
69 IBERIA747 : Hi Aer, You are absolutely right. KLM stopped flying to Guatemala a few years ago. I used to fly with them during the 5 years I lived in Guate and fel
70 Sequ : Hola todos, >>>UIO/GUA:LanEcuador and KLM XL is OneWorld and KLM is at least Two-Stop and via AMS I believe they meant GYE (Guayaquil).... XL is not o
71 IBERIA747 : Welcome to A.net Alfredo!! You're right...UIO also has Air Madrid. However, I didn't know about Air Europa's future flights to your country. Saludos
72 SOUTHAMERICA : Air Europa will begin flying to Ecuador in the near future. ..... I didn't know about Air Europa's future flights to your country. I didn't either. I
73 Aer : Oops, my bad. I gust saw GUA and KL and went like huh? So I guess you are right. Sorry again.
74 Post contains images Ushermittwoch : Hey IBERIA747, why did you go with KLM if Ibieria is as good as you (Spaniards all together) always claim? Anyway, I am glad to see that Iberia340600
75 Post contains images TACAA320 : "Hey IBERIA747, why did you go with KLM if Ibieria [sic] is as good as you (Spaniards all together) always claim?" Probably, just probably, IB was ove
76 Iberia340600 : BOSMAD: I think I may be able to confirm that BOSMAD route for you VERY soon. Things are moving along and if everything goes as expected...the route m
77 TACAA320 : Sorry with my Venezuelan friends, but VH is always late in their route CCS/MIA/CCS, and they don't compensate you. I'm talking from two to six hours l
78 Post contains images Aa767400 : Um....I Don't think anyone was talking about VH. Which leads me to believe that someone wants to keep beating a dead horse.
79 IBERIA747 : Why did I take KLM instead of Iberia?...easy. While living in Guatemala I had to fly once every 2 months to CLE and I had already lived a few months i
80 Post contains images JoseMEX : >excepting the absolutely wonderful flight I had with Iberia last sunday when coming back to MAD on board a shiny new A321
81 Post contains images IBERIA747 : Hey José!! Nice to hear from you again!! It was really great meeting you in AMS!! Well...it was 30 minutes late on departure, but we arrived at MAD r
82 IBERIA747 : Well...we met in MAD actually
83 TACAA320 : "Um....I Don't think anyone was talking about VH. Which leads me to believe that someone wants to keep beating a dead horse." Aa767400 Now you see. Th
84 IberiaN : You are always discussing about the same!!! If you don't like IB, don't fly with them! I'm proud of my national flight carrier and you won't change my
85 Ibe1238 : First of all. I think we have to define SERVICE.Then, once SERVICE is defined we can start a real discussion. I think the main problem is that some pa
86 AR385 : Komododx: Can you please explain how is it that Spain is the root of all LatAm problems. That's the dumbest statement I've heard in a while. Chiguirre
87 Post contains images Iberia340600 : AR385: I love Spain, have many friends there and I go every two or three years. IB, however, is a disgrace. When will they recognize this? That statem
88 AR385 : Iberia340600, You are right...I might have been harsh. I apologize. I do however still think customer service in IB has to improve. I did not know abo
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