Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Unrealistic Passenger Expectations  
User currently offlineJafa From United States of America, joined Aug 2003, 782 posts, RR: 4
Posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7875 times:

I have been a flight attendant for about 10 years now. And some of things passengers expect onboard are a bit much.
For example passengers who ask FA's to put thier bags up because they are too heavy for them. I am not talking pregnant, short, or elderly. I once heard a FA say "these are tits not muscles" or "I'm pregnant" and "if its too heavy for you then its too heavy for me".
From my perspective do people really expect a FA to lift the bags of 150 people on 3-5 flights a day? Why not just check it if its too heavy for you? If its so heavy, how did you pack it, put in car or bus, take through security and to gate and board plane. I guess after all that one would be tired.

I also love when passengers say "but its your job!" NOT!
Call me "a mean American FA" but put your own bags up. Unless you are severely pregnant, too short to reach overhead bins, broken extremities, or just elderly. In which case you should avoid traveling with big heavy bags.


66 replies: All unread, showing first 25:
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7793 times:

"...so sit down, shut up, no there's no movie, no there's no inflight meal, and NO you cannot have a glass of water, do I look like your mother ? Jeeeezus you people ! And thank you for flying Northwest Airlines." (big smile)

Who says US F/A's are mean ?  Laugh out loud


User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 16
Reply 2, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7776 times:

I once overheard on a BA flight a mother asking the FA to change her baby's nappies as the mother was too busy watching the IFE. Surprisingly the FA was happy to oblige at which point the mother said "and bring me a gin and tonic when you come back!"

Unfortunately, some thick people think that FAs are there to act as your personal butler whilst you are on the plane!




MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7764 times:

There is a limit to what should be expected of F/As

If your bag is too heavy to put it in the overhead either stick it under your seat or check the damned thing.

Remember, the flight attendants are there primarily to make sure your butt gets off the airplane if it goes down in flames. Anything they do above and beyond that is purely service related.

I am not saying they shouldn't be friendly, but some people want everything upto and including a blow job for their $100 round trip ticket.


User currently offlineJAXpax From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7736 times:

If you can't lift your own damn bag, why are you hauling it through airports with you?

I've been yelled at by a fellow passenger before because I told them exactly that when they asked me to put their bag up top for them. I refuse to help others who are ablebodied with their luggage, as unlike flight attendants (who shouldn't have to lift them either), there's not going to be any worker's comp or on the job insurance to fix my wrenched back.


User currently offlineSpacecadet From United States of America, joined Sep 2001, 3611 posts, RR: 12
Reply 5, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 7718 times:

Personal butler no, but it is a customer service job, and some F/A's don't seem to comprehend that simple fact. Your job is not to stand guard over the plane; your job is to serve customers.

I don't think asking for help with a heavy bag is unreasonable. Think about it. If you're in a public place and you need help with something, you're going to ask anybody who happens to be standing next to you. If I'm on a subway train and I've got a massive suitcase and I'm trying to get off before the doors close, I'm gonna ask the guy standing behind me to give my suitcase a push and we'll both get it out. It's common courtesy to help somebody who needs it. By your saying an F/A shouldn't be expected to help a passenger with their bags is actually saying F/A's should be held to lower standards than the general public, despite the fact that they're airline employees! This is not right.

It's one thing for a passenger to say "could you put this up for me?" but it's another if they're just asking for help. Sometimes people need help and it is not right to take an "it's not my job" kind of attitude. Ok, it's not your job - does that mean you give up human decency when you put on that uniform? Somebody's asking you for help and you no longer feel obliged to give it? I'm sorry, but that is just a bad attitude.



I'm tired of being a wanna-be league bowler. I wanna be a league bowler!
User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7689 times:

is everyone forgetting the ample under-seat storage space?

I am not saying a flight attendant should NOT help put your bag in the overhead if you are injured or something, there is no way really to tell from the outside if you don't possibly have an injury that doesn't allow you to lift. However, you know you have this injury so what are you doing with a 50lb carry-on?

Your failure to plan is not everyone elses problem.

Personally, I check everything but the clothes on my back and my reading material and digital camera and anything expensive or delicate I might be carrying. Why can't everyone else do this? it would make getting on and off the plane go a lot faster.


User currently offlineRTFM From United Kingdom, joined Oct 2004, 415 posts, RR: 0
Reply 7, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7652 times:

Personally I'd ban any luggage (especially carry-on) with wheels on it! If people actually had to CARRY their luggage it might encourage them to travel a little lighter!  Big grin

User currently offlineFloris From Netherlands, joined Jun 2003, 243 posts, RR: 0
Reply 8, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7601 times:

Personally, I select those airlines with friendly and helpful fleight attendents. Most flight attendents at NW still don't understand that their passengers are their companies customers and without those customers, there wouldn't be any salaries. They treat you like crap, spend the entire flight in the pantry, don't smile, etc. (On top of that, NW does not show movies on a 5 hour MSP-SFO flight and frequently fails to offer blankets and pillows.) Luckily we have a choice which airline to fly.

User currently offlineEi2ksea From Ireland, joined Jul 2004, 576 posts, RR: 0
Reply 9, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7595 times:

Ive been shocked at the sheer size of carry-on baggage tolerated on US flights, on one hand it is very convenient but as seen here it does cause trouble when its just too darn heavy. On a recent full USAirways flight from CLT-TPA on a B757 the flight was delayed by over half an hour as the overhead bins were full and cabin crew had to start passing it out of the aircraft to be put in the hold, it was a nightmare for them as passengers took their anger out on them.

crazy.

Regards
Ph



Next Flight: BOS-SFO (B6), OAK-KOA (AK), KOA-OGG (YV), OGG-HNL (HA), HNL-ATL-BOS (DL)
User currently offlineNeednewairport From United States of America, joined Jan 2002, 235 posts, RR: 0
Reply 10, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7549 times:

Expectations....

Hmmm, if you are paying less than 7-10 cents per mile (the actually cost to fly your fat butt to your destination), then you do not have a right to expect ANYTHING.

Now, I am a flight attendant, I love my job and I truly enjoy helping people on a daily basis, however, I am there to save your butt not kiss it. I will not change your kids diaper, I will not throw that diaper away, I cannot make the seats bigger, I can not change the meal choices, I cannot change the movie choices, I can not change the weather and frankly I cannot change the policies of the airline I work for. Also, I do not know your connecting gate, I do not know what we are flying over .... however, I will direct you to the passenger agent at the end of the jetway, I will help an elderly person to the lav and off the plane and I will do my best to ask the pilot where we are. I also will know the local time of where we left and where we are going.

I also, will show up to work 2 hours early and have a 14 hour day in which I only get paid for seven hours. I will get you as many drinks (nonalcoholic) as you can inhale. I will give you extra food if I have it and I will even freshen up your lav so you can sh&t in a clean smelling place. However, if I tell you to sit down you better do it, I have seen people almost die due to turbulance. If I catch smoking, yeah, i am going to report you because if I cannot smoke neither can you. If you happen to need CPR, or oxygen, or are choking, I am trained in these things and I will do everything in my power to keep you alive.

I will gladly make small talk with you if I am not busy and promise to smile when you come and go from my office, all I ask is you act like an adult and do not expect too much......I am doing the best I can with the limited resources available in a metal tube, 5 miles about the surface of the earth. Lastly, when I say good morning when you enter my office you better have the common decency to respond to me.....otherwise all bets are off  Smile/happy/getting dizzy


User currently offlineBA97 From Canada, joined Apr 2004, 377 posts, RR: 0
Reply 11, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7536 times:

Call it the expectation gap.

First: It is Flight Attendant-i.e. Attending to the flight. Now what is under that definition is debatable to many.

For $100 what should one get in service compared to a $500 or $1000 ticket? When you sit in an economy section and you have a range of tickets from $300 to $3000 (consider international), the same people in the same section have a different view. I have sat in economy on a $3500cdn ticket beside Mrs. Smith on the $350 ticket. I knew I was in economy and thus "service" will be less than J but what is the benchmark? The 100$ barebones or some midpoint? Human conditions always aim for the lowest common denominator.

People are getting bus fare tickets on planes but still expecting the service of the 1960s and 1970s when flying was the exception to many. The expectation gap in staff service and clients (i.e. passengers) is widening all the time.

FAs get the raw end of a stick many times but if the job sucks-leave. That is what other people in jobs do. I have been on many flights where you see FAs whipping through meal and drink service and then for the next 5 hours you have to search high and low for one as they are hiding behind the curtain reading magazines and chatting..."hello..the flight is still happening...where is 'attending'?"

The disrespect and expectations of passengers to crew is growing, no question. It is a nasty circle. People are cheesed at crappy service, FAs cheesed at the company and ignorant passengers, passengers expecting J service in Y on $100 tickets and cheesed when it does not happen.

Blame the companies for selling a package that does not exist. Blame the passengers for being stupid. Blame the employees who should be happy to have a job.

Yes FAs have to know safety procedures we all hope they never have to use. They also have to attend a flight. All is part of the job. Lifting bags other than a courtesy is not fair to them. My hats off to those FAs I meet who keep smiling through it all and keep attending. I respect the problems they face and navigate, I always thank them for attending to the level of service I expect el-cheapo, Y, J or F--and always with a smile-it cost me nothing. For those not attending...

Now Captoveur, on the carrier with the expectation of BJs on $100 fares....where would I be flying to and which is a good seat?--what would a $200 fare get you?  Smile/happy/getting dizzy






there is economy class, business class, first class...then Concorde..pure class
User currently offlineDstc47 From Ireland, joined Sep 1999, 1463 posts, RR: 3
Reply 12, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7526 times:

Only this weekend I heard a youngish woman with a large carry on asking a pregnant FA to lift her bag on to the overhead rack, "as she had a bad back".

I wonder what she asked the TSA people to do for her, take off her shoes?


User currently offlineJAXpax From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7490 times:

Personally, I check everything but the clothes on my back and my reading material and digital camera and anything expensive or delicate I might be carrying. Why can't everyone else do this? it would make getting on and off the plane go a lot faster.

I personally refuse to check luggage unless I have to. I travel with a regulation size rollaboard and a briefcase. This way I can get to the airport as near to my flight time as possible and leave immediately upon arrival at destination.

But, I've never asked for help stowing my bag and if I can't maneuver it myself, I don't take it. Simple as that.


User currently offlineN6376m From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7482 times:

I am so sick of hearing FA whine about their job. I could care less about you having to show up 2 hours early and work 14 hour days in your job. You picked it. If you don't like the rules quit.

I've slept on the floor of my cubicle when I was a new staff person at a public accounting firm. I've slept on the floor of airports when flight crews didn't show up on time. I regularly work 14, 16 and during some periods 20 hour days. I've been at the office for 72 hours straight once while working on a big transaction. So what? I knew that this was the life I had selected. None of those times did I get a penny more than my regular salary.

My 7 cents per mile is what pays for your salary. If you have a problem with what my fare is, then quit being a FA and join the revenue management part of your company. If you can complain about what I pay for a ticket then by god I have the right to complain about what you earn. I also get the right to say that the food I'm being served sucks and the seat is uncomfortable.

This whole bullshit about trained safety professionals is getting really tired. Just how many FA in the history of all aviation have had to handle and emergency evacuation? How many times has a FA made the difference between life and death in a crash. A handful maybe?

The fact of the matter is that aviation safety has improved to the point where when accidents/incidents occur, they usually destroy the whole airframe. Nobody other than God himself could have saved the people on the ValueJet Flight, TWA800, the Swissair flight, the two planes over the German/Swiss border. The FA's were along for the ride just as everyone else.

Whether you like it or not, your job involves customer SERVICE. If you don't want to service the customer don't complain when they take their business elsewhere and your airline goes under.


User currently offlineWomack17 From United States of America, joined Apr 2004, 485 posts, RR: 5
Reply 15, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 7480 times:
Support Airliners.net - become a First Class Member!

For me it really is all about common courtesy for one's fellow human beings. I was raised to "treat others as you wish to be treated." I have found that more times than not this has worked out for me. A smile and a kind word can go a long way. In some of the earlier posts there seems to be a theme of bad mouthing NW FA's and I have to say that I find this puzzling. I have flown with NW many times and have always been impressed with the professionalism of the flight attendants. I do not envy flight attendants as I believe that the job can be very stressful. Flight Attendants I salute you!!  Smile


Oh how I miss Midway Airlines. A class act right to then end.
User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 16, posted (9 years 9 months 3 weeks 3 days 13 hours ago) and read 7368 times:

N6376m: Bravo! Expresses my sentiments precisely!


An unexamined life isn't worth living.
User currently offlineChiguire From Venezuela, joined Sep 2004, 2004 posts, RR: 16
Reply 17, posted (9 years 9 months 3 weeks 3 days 13 hours ago) and read 7323 times:

Where is the problem ? If on three daily flights you get maybe 4-5 times asked for assistance by a passenger, why not help with a smile ? This is what makes airlines different, special !! The people ! It is not your duty, you know, I know and maybe even the passenger knows. But what ! Make your airline special !
If that bag is to heavy for you, smile ! And ask the other passenger to help YOU ! With a smile ! And he will of course help you. Or do you think he will reply "no that´s your job !" A FA from CO did that when I was flying FRA-EWR in 2001. I was the passenger to assist the FA because another passenger asked for help. She smiled and asked me ! Great. everyone was happy !


User currently offlineBENNETT123 From United Kingdom, joined Aug 2004, 7481 posts, RR: 3
Reply 18, posted (9 years 9 months 3 weeks 3 days 12 hours ago) and read 7195 times:


My first reaction is that the carry on allowance is normally under 10 Kg in the UK. In addition you are normally allowed 20 Kg in the hold.

My Hold luggage is normally about 12 Kg going out and 18-20 Kg coming back.
My carry ons are normally 5-10 Kg.

How many people carry suitcases into the cabin anyway.

The overhead lockers are not that large, and are clearly not designed for large suitcases.

I think that we would all like to know which airline Captoveur uses.

I do not know who N6376M works for, but I prefer to sleep in a bed rather than the office floor. I am glad that he is not my boss, he probably takes a bull whip into the office every morning.


User currently offlineAndz From South Africa, joined Feb 2004, 8443 posts, RR: 10
Reply 19, posted (9 years 9 months 3 weeks 3 days 11 hours ago) and read 7168 times:
Support Airliners.net - become a First Class Member!

SAA flight attendants just say "we're not permitted to lift bags into the stowage." I say good for them.

"Carry on" has become a joke, the system is being totally abused and the sooner the airlines crack down the better.



After Monday and Tuesday even the calendar says WTF...
User currently offline3w From Ireland, joined Sep 2004, 85 posts, RR: 0
Reply 20, posted (9 years 9 months 3 weeks 3 days 11 hours ago) and read 7135 times:

They are cracking down on it Andz. Americans and italians i find are the worst when it comes to taking the kitchen sink on board. they say it fits in the overhead lockers which it may do but what about the other pax who have to share that locker--can they bring their stuff too when you throw your bag up there? probably not as 1 pax has taken up all the space up their. I know hand baggage is taken into consideration when calculating the weight of the aircraft but with what some pax take on board ,the airlines would really want to reavaluate their average male/female weights.

and if your bag doesnt fit up their in the locker think about the poor ramp agent who has to take it down the steps of the airbridge in their arms-- mthat can be dangerous especially when its wet.

I know of a few situations where airlines have refussed to carry the pax at the gate because he/she hid their bags at ckin and thus didnt declare everything , therefore a security breach--and proper order


User currently offlineFLFlyGuy From United States of America, joined May 2004, 244 posts, RR: 3
Reply 21, posted (9 years 9 months 3 weeks 3 days 11 hours ago) and read 7077 times:
Support Airliners.net - become a First Class Member!

You know, this subject really sucks.

I understand you passengers who think we are here for customer service. We are. Most of us will do everything within reason to help you and we will certainly serve you whatever we have (which is admittedly not much these days...but that's not our fault).

The carry on problem is the passengers. My job is to help you find space for it, not to put it away. If it is too heavy for you, it is too heavy for me. And no...workers comp is not guaranteed if I hurt myself. AA no longer pays for workers comp pay continuance...all I get is what I get from the state...and that is far less than my salary. Now, if you are a little old lady with a knitting bag, I'm happy to help. If you are a 6', 200lb man who says "you need to put this away for me" you have another think coming.

Fundamentally, if you can get it to the airport and the gate you can get it in the overhead. If not, check it. In fact, my VERY POLITE standard conversation now is:

PAX: I need help with this bag.

MEA Middle East Airlines (Lebanon)">ME: Certainly! Let me get a claim check for you.

Guaranteed the pax gets it in the overhead.

You would be absolutely amazed at how many of us get hurt assisting with carryon luggage. Do you know that F/As cannot even get private supplemental disability insurance because our injury rate is so high!!! And regardless of the pay issues, your overly weighty suitcase is not worth my back. Sorry. Can I get you some more pretzels??



The views expressed are my own, and not necessarily those of my employer.
User currently offlineMia From United States of America, joined Feb 2004, 869 posts, RR: 1
Reply 22, posted (9 years 9 months 3 weeks 3 days 11 hours ago) and read 7056 times:

Thats why I like LanChile, because they ask if they can put my bag up for me. I dont need them to but they ask. They dont care- its their job. God, people STOP complaining. I put my own bags up and when a FA sees its too heavy they have it placed in the cargo area. When you see a heavy bag, have it placed under the plane. Is that so hard?


"Like all great travelers, I have seen more than I remember, and remember more than I have seen."
User currently offline3w From Ireland, joined Sep 2004, 85 posts, RR: 0
Reply 23, posted (9 years 9 months 3 weeks 3 days 10 hours ago) and read 7044 times:

yes it is hard mia...
the ramp guy actually has to lift it( instead of automated wampos or whatever) now from the cabin to the hold which would mean goin down steps to which is dangerous while carrying a bag!
just be considerate Madam!!


User currently offlineJAXpax From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 9 months 3 weeks 3 days 10 hours ago) and read 7047 times:

I learned my lesson with allowing flight attendants to touch my bags in an effort to be helpful about a month ago. Barely made my connection at Charlotte on US Airways and was one of the last two to board. Flight attendant stopped me at the door and said all the overheads were full, no, I couldn't look for space, but he'd put my rollaboard in the front closet and asked where I was sitting. After pushback, he came back to me and said "Sorry, I ended up gate checking it." Digital camera broken. US Airways won't pay. I'm out $200 in repairs. I've been around and round with the airline, who keeps spouting the "Not responsible for items in checked luggage" line, then tried to tell me a B737 is a regional jet so "You should have known you'd have to check it anyway" and completely ignores the fact the F/A took it from me and then checked it without my consent.

Oh well, live and learn. Got his name but he wouldn't give an employee number. I doubt anything will happen.


25 ORDflyer : JAXpax, I would certainly continue to follow through with that with the airline...you have a name which should be enough. I can understand the need to
26 JAXpax : JAXpax, I would certainly continue to follow through with that with the airline Thankfully I had the foresight to remove my laptop from the bag, whic
27 Zrs70 : Passengers should stow their bags. No question. However, a couple of things: 1) The FA should be able to help find space 2) If the FA's responce is, "
28 Jake056 : I think this a really interesting topic because it raises something I have been noticing these last few years. I fly from NY to FL and NY SFO regularl
29 GlorydaysSR : I used to be an F/A for JB. They (mgmt)used to force all the F/As to place the bags up in the overheads. People jumpseating from the majors or flying
30 UA772IAD : Irrelivant, but to the poster: How many flights do FA's usually work a day? Like if you flew from DEN-IAD, would you fly another flight that day (I'm
31 Flybyguy : I have a great deal of respect for flight attendants who try ernestly to bolster their airline's reputation by offering good service, however, when yo
32 N6376m : Gloryhole, I've never asked anyone to help me with my overhead. I pack very lightly, usually a garment bag and my briefcase. I'm fortunate enough that
33 Post contains images Falcon84 : I once heard a FA say "these are tits not muscles" That F/A should have gotten fired for that comment, I'm sorry. Although it is funny. If your bag i
34 Swaluvfa : As a flight attendant, I can say it is all about presenting yourself a classy and tactful way to the passenger. I will to everything it takes to make
35 Post contains images Ltbewr : There are limitations as to how much an F/A should be required to handle as to placement of items in the overheads. Yes, some pax are overdemanding of
36 Brido : Quote from N6376m: "This whole bullshit about trained safety professionals is getting really tired. Just how many FA in the history of all aviation ha
37 MD-90 : The disrespect towards FAs results from so many people taking the "free" government schooling and becoming, well, let's be charitable and say that the
38 Jafa : It's great that some of you gentlemen help out your fellow passengers. Again if you generally need help the FA's should for (broken limb, short, elder
39 Falcon84 : The disrespect towards FAs results from so many people taking the "free" government schooling and becoming, well, let's be charitable and say that the
40 ClassicLover : Let's not forget - Barbara Harrison - from http://members.rediff.com/GC/harrison.htm Barbara Jane Harrison was born on 24 May 1945 in Bradford, Yorksh
41 Post contains images Zippyjet : I once overheard on a BA flight a mother asking the FA to change her baby's nappies as the mother was too busy watching the IFE. Surprisingly the FA w
42 Flick70 : Personally I'd ban any luggage (especially carry-on) with wheels on it! If people actually had to CARRY their luggage it might encourage them to trave
43 Flyboy1980 : During descent one day, I let a pax with baby go into the toilet to change the baby. As we were clearly on descent (but before pax were instructed to
44 Post contains images Flyguyclt : Carry On Luggage: You pack it, you rack it. I touch it, I check it ! Safe Flying Some customers just like a servant. Passenger: Excuse me, put this in
45 Antares : OK, I now carry more bin junk than before because I don't trust carriers not to lose checked items. But I try to travel as light as possible. I was in
46 StarG : I do respect FAs but I also expect them to be courteous and helpful as the host. After all, I would do the same to my guests when they come over to my
47 Post contains images Flyguyclt : 99.9% of us are respectfull. What most of you on here need to realize is this. We are not at work. We are paying Anet members just like you, which in
48 Foxiboy : In the uk most airlines have put in place a rule that states all carry on bags be wieghed if its above 5/6kg then it has to be checked in,this is beca
49 Post contains images Flyguyclt : Foxiboy: Brilliant ! Safe Flying
50 PacificWestern : I've done a great deal of flying and rude F/As have always been the exception in my experience. I've seen very professional behaviour from nearly all
51 Post contains images PacificWestern : "these are tits not muscles" Oh my....how vulgar. Hopefully next time she will remember to say, "These are BREASTS, not muscles."
52 Njoizflyin : Hi, Just wanted to say pretty well the same thing: If you can carry it through the terminal, to the gate, onto the plane and to your seat, then you mu
53 AsianFA : To all my fellow FAs...i just say work smart.Help those that really need your help...i.e elderly,mothers travelling with children...disabled etc..they
54 Jetdeltamsy : we're (f/a's) here to provide a SAFE and comfortable journey. we're not there to wait on you like a valet. we're not there to make you feel good about
55 Richierich : Holy cow - is it me or do some of the FAs in here sound more like prison wardens? I can totally appreciate not wanting to pull your backs out (or arms
56 Captoveur : Something that I was thinking about last night. Whatever happened to helping your fellow passengers? Last time I flew it was on Southwest and we were
57 Baw716 : Well, from the tone of the posts on this thread, this is an exceptionally sensitive subject. Let me see if I can add some perspective to this without
58 Airbus_A340 : Richierich, good post. Interesting topic, though no mention on Asian carriers. I have found that when flying on Singapore Airlines and Cathay Pacific
59 Snn2003 : talk about a waste of time...this post just causes more ignorance and stupidity!
60 Ctbarnes : Given the amount of disagreement and strong feelings about this topic, perhaps we should turn the question around: Issues of safety to one side, are F
61 Post contains images Aa767400 : It all goes back tot he airline! The airline is the one that let's people come on board with all their huge bags. Then the airline treats it's employe
62 Type-rated : That's one of the things I worry about, people throwing those wheeled bags up in the overhead. If a fallen breifcase can fall out and kill someone, ju
63 Brido : Unrealistic Expectations: 1. Pax to FA during meal service: "Can I have two (meals)?" Sometimes I get the hardly-better: "If you have leftovers can I
64 Jafa : One point I forgot to make in my original post was that most of the people who claim they need help with thier luggage have no problem getting them do
65 Post contains images Flyboy1980 : If a pax (like in the example I posted that happened to me) disregards the safety of the flight, then they do not deserve to be spoken to "politely".
66 N6376m : Falcon84, It seems that you live in a dillusional world where you attribute statments to people that they've never said. To start with, I've never ask
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Passenger Expectations posted Sat Jan 8 2005 21:29:32 by Addi375
Judge Says Arrested Ryanair Passenger Owed Apology posted Fri Dec 8 2006 13:10:09 by Door5Right
Brown Doubles Passenger Duty posted Wed Dec 6 2006 16:17:44 by Planesailing
Longest B-1900 Passenger Flight posted Mon Dec 4 2006 17:53:48 by Flyguy595
When Will The 747 Be Out Of Passenger Service? posted Sat Dec 2 2006 02:17:47 by Scalebuilder
Passenger Rights In Switzerland - Same As EU posted Wed Nov 15 2006 14:24:21 by ZRH
Passenger Plane Escorted By Airforce Over London posted Mon Nov 13 2006 20:48:29 by OyKIE
The Passenger Of Today posted Sat Nov 11 2006 05:40:41 by OttoPylit
Cargo To Passenger Conversion. posted Thu Nov 9 2006 21:10:24 by Jlbmedia
Passenger Weights In Europe posted Tue Oct 31 2006 11:08:41 by Delta777Jet