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Better Transatlantic Product  
User currently offlineRamerinianair From United States of America, joined Nov 2003, 1486 posts, RR: 0
Posted (9 years 11 months 3 weeks 2 days 22 hours ago) and read 1924 times:

I am interested in what experiences you guys have had. I want to know who has the better service across the pond? KL AF or CO? I also want to know who offers the best seat.
Thanks,
SR


W N = my Worst Nightmare!!!!!
9 replies: All unread, jump to last
 
User currently offlineN1120a From United States of America, joined Dec 2003, 26536 posts, RR: 75
Reply 1, posted (9 years 11 months 3 weeks 2 days 22 hours ago) and read 1882 times:

I actually really love the new CO coach seats. They have the adjustable "wing-type" headrests and are firm and properly supportive (like a German Car). It makes a long flight much more comfortable


Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineAcvitale From United States of America, joined Aug 2001, 922 posts, RR: 10
Reply 2, posted (9 years 11 months 3 weeks 2 days 14 hours ago) and read 1771 times:

I am partial to CO on most flights. The KLM 777 in business class is also quite nice. Normally the KL,NW are sub par compared to CO.

AF is hit or miss. The product in C class is good but service varies greatly.

I have over 100K Skyteam miles since July in transatlantic C class.


User currently offlineRamerinianair From United States of America, joined Nov 2003, 1486 posts, RR: 0
Reply 3, posted (9 years 11 months 3 weeks 2 days 7 hours ago) and read 1571 times:

Great thanks!
I was really looking at Y class this time over. Does anybody know about pitch, meal svc and IFE for AF and KL-I know from first hand experince the CO svc.
Thanks,
SR



W N = my Worst Nightmare!!!!!
User currently offlineGLA MD11 From France, joined Mar 2000, 277 posts, RR: 0
Reply 4, posted (9 years 11 months 3 weeks 2 days 7 hours ago) and read 1512 times:

From your list, I have only taken AF and CO, not KL. My opinion is that it depends on the aircraft: avoid the AF 744 if you can. CO 764 and 772 are great. AF 772 are good too (AF 343 is, in my opinion, less comfortable than the 772). I am looking forward flying the AF 773ER some day.

User currently offlineBaw716 From United States of America, joined Nov 2003, 2028 posts, RR: 27
Reply 5, posted (9 years 11 months 3 weeks 2 days 6 hours ago) and read 1454 times:

AF-IFE..if 777 or A340, then IFE in back of seat. 747s are being refit with new seats and IFE but nowhere near done, so probably no IFE if you get 747. Seat pitch 32" generally, some seats are 31.5". Seat width: 17" on 747, 18" on 777 and 17.5" on A340.

KL-IFE: MD11 yes, 743-no, 767-no. Seat pitch: 31.5-32". Better on 767 than on MD11/743.
NW: IFE-A330 only. Seat pitch 31.5" Seat width: 17.5" (except far back, then only 17".

Of all, AF 777 is best for comfort and for food. KL/NW could be hit or miss, depending on which airline is operating the flight, and aircraft type.

CO 764 and 762 have excellent Economy seats, 32", but 18" wide seats plus good size IFE in the back of the seat. Service is good, meal is average, but not horrible.

If you were not flying CO, take the AF 777 if you can.
Have a good trip
baw716



David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
User currently offlineMats From United States of America, joined Jul 2003, 632 posts, RR: 1
Reply 6, posted (9 years 11 months 3 weeks 2 days 6 hours ago) and read 1427 times:

Air France. No question.
If you must fly in Economy, Air France is the best you will find.

I've only had very positive experiences with their cabin crew. And the food can't be beat. It's not luxuriously comfortable and the food isn't brilliant, but certainly edible. The cabins are clean and attractive, most with in-seat video. Beer and wine are available free of charge.

If you're headed to Vienna or can transit Vienna, I would strongly endorse Austrian Airlines. The crews can be snippy, but the food, seat comfort, and entertainment are excellent.

bmi is also a good option. I've never flown aboard bmi, but I've heard only glowing reports about their Transatlantic service.

SAS has drastically reduced its catering (no choice of meals!) but the A330s have in-seat video and Copenhagen has (I think) the best hub in Europe.



User currently offlineDtwclipper From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 11 months 3 weeks 2 days 6 hours ago) and read 1367 times:

I can only comment on their Business service:

KL is inconsistent in their product and service. The 747 & 767 offer great comfort, but the 777 has a 2-3-2 config that I don't like.

The crews can be good or bad, depending on the day.

CO, I have never had a bad flight or service in BizFirst. BizFirst at CO is really a very different product then most business classes. Very good, excellent crews.

The 777 was 2-2-2 and the 767 was 2-1-2. Very nice.

I am doing AF in Feb. ORD-CDG-MUC and back and hope that it is good in Biz.


User currently offlineRamerinianair From United States of America, joined Nov 2003, 1486 posts, RR: 0
Reply 8, posted (9 years 11 months 3 weeks 2 days 3 hours ago) and read 1261 times:

Thanks for the info! Any other experiences are more thwn welcome!
I generally lean toward the european airlines with alliances toward CO/DL when going cross the atlantic. They seem to offer a better product, they give amenity kits and free liquor!
Austrian was an option but no FF mile transfer to CO or DL.
Thanks,
SR



W N = my Worst Nightmare!!!!!
User currently offlineN1120a From United States of America, joined Dec 2003, 26536 posts, RR: 75
Reply 9, posted (9 years 11 months 3 weeks 1 day 23 hours ago) and read 1137 times:

KL no longer flies the 743, in fact their last 747 classic was a 742SUD. They have only 2 pilot A/C now. AF's food rep is second to none, CO has great comfort and KL good service. They are all good carriers, so congrats on having so many alliance choices.


Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
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