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Show Of Emotions By Airline Employees  
User currently offlineYhmfan From Canada, joined Feb 2004, 607 posts, RR: 0
Posted (9 years 9 months 2 weeks 6 days 12 hours ago) and read 4218 times:

I had an interesting experience today. I was flying YYZ-YUL on AC. We boarded almost on time and then proceeded to wait for a full hour for the catering truck to arrive. (There had been a last minute change of equipment)
The truck had apparently brought the wrong stuff for the second time. When the person from the catering company suggested that they have to go a third time to get the right delivery, the dispatcher (I think) just exploded on him and ordered him and his half delivered trolleys off the aircraft!
He told him very lkoudly "We have waited an hour for you. Now get off my aircraft and we will fly without catering!"
Surprisingly, most of the passengers started applauding and we did, indeed, leave without catering for the short flight.
I thought it was very impressive how a little show of emotion meant so much to the passengers. This one employee told us all that "HE CARED". This turned a very late flight with no catering into something pleasant and memorable for me.
I have not, as of late, been a great fan of AIR Canada but this employee and the rest of the crew may have made a convert out of me!


If at first you don't succeed, skydiving is not for you
10 replies: All unread, jump to last
 
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 1, posted (9 years 9 months 2 weeks 6 days 9 hours ago) and read 4064 times:

Who was the catering company if I may ask??


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineYhmfan From Canada, joined Feb 2004, 607 posts, RR: 0
Reply 2, posted (9 years 9 months 2 weeks 6 days 4 hours ago) and read 3916 times:

CARA was the catering company and, from my point of view, their guys seemed like they did not give a damn!!



If at first you don't succeed, skydiving is not for you
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 3, posted (9 years 9 months 2 weeks 5 days 9 hours ago) and read 3589 times:

Most catering companies dont give a flying flack about anything. They sure do damage alot of food and beverage carts that are owned by their clients. Ive seen LSG 'kill' endless HP carts in PHX and LSG doesnt give a damn. They dont pay for the damage at all.


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineHPnonrev99 From United States of America, joined Oct 2004, 65 posts, RR: 1
Reply 4, posted (9 years 9 months 2 weeks 4 days 20 hours ago) and read 3413 times:

Is that why we're barely turning a profit!!!???


Coming soon to an airport near you.
User currently offlineYyz717 From Canada, joined Sep 2001, 16245 posts, RR: 56
Reply 5, posted (9 years 9 months 2 weeks 4 days 20 hours ago) and read 3377 times:

This is completely unprofessional -- both the catering mistake AND the display of emotion.

No display of emotion in anything less than an emergency is acceptable. The dispatcher should be disciplined.

What was the dispatcher and FA's doing during the hour-long wait by the way? Sitting around doing nothing? Could some catering have been rustled up from other nearby gates/flights? Yeah yeah -- big bureaucratic airlines dont do that -- but true interest in customer service would have made it happen.

Shame on AC for yet another bungled customer service incident.






Panam, TWA, Ansett, Eastern.......AC next? Might be good for Canada.
User currently offlineCYLW From Canada, joined Apr 2000, 435 posts, RR: 0
Reply 6, posted (9 years 9 months 2 weeks 4 days 19 hours ago) and read 3284 times:

I can assure you that what is known as a Dispatcher in Canada, was NOT on board the airplane bickering with the catering staff. Must have been an FA or a CSA. Dispatchers are do the flight planning and flight following for many flights at a time, and would be nowhere near the airplane on a shift.





User currently offlineNWB757300 From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 9 months 2 weeks 4 days 18 hours ago) and read 3218 times:

Southwest is smart, they do their own catering....!

User currently offlineStearmanNut From United States of America, joined Apr 2004, 352 posts, RR: 0
Reply 8, posted (9 years 9 months 2 weeks 4 days 17 hours ago) and read 3099 times:

Not a dispatcher aboard the flight but maybe the purser. Normally the pursor has the say-so on what goes.


If wishes were horses, a Tail Dragger I would fly...
User currently offlineBR715-A1-30 From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 9 months 2 weeks 4 days 16 hours ago) and read 3028 times:

AirTran is smart... they do their own catering

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 10, posted (9 years 9 months 2 weeks 10 hours ago) and read 2672 times:

Is that why we're barely turning a profit!!!???

No, it probably has nothing to do with it. A 737 cart costs about $500 to replace and thats just for ONE cart. A A320/19/757 cart costs about $900 to replace. You get the idea why LSG wont pay for damage to carts....They always say that HP damaged the carts themselves which is not true.

Southwest is smart, they do their own catering....!

I have, in the past, endlessly tried to get HP to do catering ourselves and do it the HP way. But they didnt want to abandon LSG, for some reason, I dont know why. HP and LSG dont really like each other but their relationship is pretty weird....



A Safe Flight Begins With Quality Maintenance On The Ground.
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