Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Great Experience On Song  
User currently offlineJake056 From United States of America, joined Mar 2004, 291 posts, RR: 0
Posted (10 years 5 days 16 hours ago) and read 1872 times:

a lot of posts are about bad service to pax, I just wanted to post a quick one about some really nice service.

was booked on song from Orlando to lga. booked late so all was available was a middle seat. went to the Kiosk at checkin and nothing else was showing up free (aisle or window). Relatively short flight so figure, suck it up.

waiting at gate in orlando line was long, JUST happened to be next to a gate where song was going to JFK around the same time. No one was there ( naturally all the pax on that flight had already boarded). I thought maybe I'd ask the nice woman at the desk if her flight was full and told her I'd change the destination for a better seat. She said her's was closed, but HERE IS WHERE IT GETS GOOD, she said tell me your name and flight number. She pulled it up on her terminal, made a phone call to her counterpart on MY flight and got me a seat in an emergency row (one of the main doors--second set on a 757). Nothing in front of you. total leg room!!!

I did not ask her, did not demand, did not beg. She VOLUNTARILY, took this upon herself on a flight that was not hers!! Was totally impressed AND will fly SONG again.

If I had my brain in gear I would have gotten her name and sent a note to the supervisers upstairs. Regret I didn't.

Anyway, wanted to say some carriers DO know what pax service means.

4 replies: All unread, jump to last
 
User currently offlineFoxecho From United States of America, joined Dec 2000, 747 posts, RR: 17
Reply 1, posted (10 years 5 days 16 hours ago) and read 1848 times:

Jake-

Email me the flight info if you dont mind, and I will make sure it gets to the proper people

Andrew
JFK/MEM/MCI



..uh, we'll need that to live......
User currently offlineCmhsrq From United States of America, joined Feb 2004, 995 posts, RR: 4
Reply 2, posted (10 years 5 days 15 hours ago) and read 1784 times:

I got to fly Song JFK-LAS on the 12th, great trip.


The voice of moderation
User currently offlineSspontak From United States of America, joined Aug 2004, 476 posts, RR: 2
Reply 3, posted (10 years 5 days 14 hours ago) and read 1730 times:

Nice leather seats/pitch. Great food (buy on board). Nice variety of alcohol. PTV's are fun: best music, cable channels, and especially the flight tracker.

I won't be flying Song again until July 17, 2005. Hopefully something comes up that I will be able to fly them sooner.

Delta should definitely expand the Song experience to the entire mainline domestic, but it should be under the Delta name.

Go Delta/Song!



Go Delta!
User currently offlineFoxecho From United States of America, joined Dec 2000, 747 posts, RR: 17
Reply 4, posted (10 years 5 days 13 hours ago) and read 1661 times:

We've had SONG planes doing some subs on mainline runs-

I nearly wrecked my car a few weeks ago, when I saw it outbound MCI-ATL a few weeks ago when it subbed flight 364 (on my day off)

yes they did turn on the Satellite TV I'm told  Smile/happy/getting dizzy

Andrew
JFK/MEM/MCI



..uh, we'll need that to live......
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Great Experience On UA! Spread The Word! posted Mon Jan 9 2006 09:42:48 by UTA_flyinghigh
My Experience On The UK Terror Alert posted Sun Aug 13 2006 17:23:36 by EZYAirbus
Curved Ceiling Panels On Song 757s posted Mon Jun 12 2006 20:15:42 by 1337Delta764
Your Experience On Air India. posted Sun Mar 5 2006 12:10:02 by Deaphen
Great Article On This Years Developments... posted Thu Dec 1 2005 16:06:34 by BoeingBus
BDL-LAX And BOS-LAX/SFO Loads On Song posted Wed Sep 28 2005 23:43:00 by DeltaGuy767
Great Article On The Winglet Craze posted Tue Sep 20 2005 16:43:52 by AirTran737
Miles On Song posted Sun Jul 31 2005 19:15:21 by Hawaijahaz
Skymiles On Song...Whats The Catch? posted Tue Jul 12 2005 03:51:17 by Hawk44
Personal Experience On AC Executive Class? posted Sat Jun 25 2005 05:41:35 by CORULEZ05