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SN Brussels Airlines = Excellent Service!  
User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Posted (9 years 9 months 1 week 1 day 6 hours ago) and read 5026 times:

Whilst other airlines are cancelling the free meals and service on board their planes, SN Brussels Airlines is investing in in-flight products. As from 1st March, SN Brussels Airlines started offering a new and trendy "Brussels Bistro" meal in economy class (hot meals, even on intra-european flights!). As from April the service in the long haul business class has radically changed. Quality has never been more important for SN Brussels Airlines. That's why I often choose flying them...
What do you think about SN Brussels Airlines level of services?




47 replies: All unread, showing first 25:
 
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 1, posted (9 years 9 months 1 week 1 day 6 hours ago) and read 4955 times:

Quality has never been more important for SN Brussels Airlines. That's why I often choose flying them...

 Smile Sounds like an advert from a newspaper.
Granted SN are improving their service - even from the UK we have had positive feedback from our travellers. Quite a change from SABENA
Such
A
Bad
Experience
Never
Again

7LBAC111



Debate is what you put on de hook when you want to catch de fish.
User currently offlineSabenapilot From Belgium, joined Feb 2000, 2714 posts, RR: 47
Reply 2, posted (9 years 9 months 1 week 1 day 6 hours ago) and read 4952 times:

If you want to read what passengers think about this airline, check:

http://www.airlinequality.com/Forum/snbrussels.htm

Comments must have been quite good, since Skytrax awarded SN Brussels Airlines the European award for Best Airline!!!

Enjoy.


User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 3, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4859 times:

I am not surprised! SN Brussels Airlines is certainly the best choice within Airlines in Europe!!!

User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 4, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4851 times:

They certainly must have improved then. Granted I haven't flown them for several years now, but back in the late 90s they were quite "forgettable". In other words, the sort of experience which wasn't necessarily bad, but then neither was it any good!

Actually, come to think of it, their UK flights always seemed to be late... but then maybe I was unlucky.

Geoff M.


User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 5, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4848 times:

Come on Geoffm!

SN Brussels Airlines is very different from former belgian flag carrier SABENA.
SNBA is now one of Europe's most punctal airlines!!!

Cheers...


User currently offlineSQNo1 From United Kingdom, joined Sep 2004, 687 posts, RR: 1
Reply 6, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4842 times:

Well it looks quite likely that they may join the One World Alliance!

SQno1


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 7, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4834 times:

Is SN currently making a profit or loss? Or is it breaking even?


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineScorpio From Belgium, joined Oct 2001, 5015 posts, RR: 44
Reply 8, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4816 times:

Pe@rson,

SN pretty much broke even last year (very small profit) and fugures for this year indicate the company is well on its way to its first real profit.


User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 9, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4815 times:

Peàrson! Some information for you... Please read below :



Press Release Detail

SN Brussels Airlines posts positive half year results
Thursday, September 09, 2004

SN Brussels Airlines posts a positive net result of 1,93 million euro for the first half year 2004. In ongoing difficult market conditions that force extreme vigilance on costs, the full service airline welcomed 12 percent more passengers and increased its revenue with the same percentage. “The market outlook is challenging?, says Chief Executive Officer Peter Davies.

Financial and Operational Highlights First Half Year 2004

SN Brussels Airlines has generated euro 286,8 million revenue in the period January-June 2004 : euro 131,29 million in Q1 and euro 155,5 million in Q2.

The company has achieved an operating result of euro 3,78 million euro (operating loss of –2.6 million in Quarter 1 and operating profit of 6,39 million in Q2) and a positive net result of euro 1,93 million (net loss of –4,47 million in Quarter 1 and a net profit of 6,41 million in Q2).

The total revenue increased in the first six months of the year with 12 pct to euro 286,8 million while the operating cost remained stable at euro 283, 01 million resulting in an operating result of euro 3,78 million compared to an operating loss of euro –25.4 million during the same period of 2003. The company achieved a positive net result of euro 1,936 million compared to a net loss of euro - 23,4 million in the first six months of 2003.

During Quarter 2, total revenue amounted to euro 155,502 million. SN is able to report an operating result of euro 6,39 million for Q2 and a positive net result of euro 6,41 million for the second quarter.

As previously announced, during the traditional weak Q1 SN Brussels Airlines generated euro 131,29 million total revenue, a better than expected operating loss of euro – 2,6 million and a net loss of euro -4,47 million.

Expansion and service

The network expanded with new own operated routes to Istanbul, Moscow, St Petersburg, Porto and Naples. Thanks to fleet optimisation efforts all these new routes were introduced without adding extra aircraft. Contracts with tour operators in France, Switzerland, Belgium and the UK have allowed SN to develop a strong charter activity.

Punctuality remained very high and the in-flight service was awarded the prestigious ‘Airline Excellence Award 2004’ from the well known Skytrax Research Company.

Comments

The positive results were achieved in the face of ongoing difficult market conditions. SN is happy with the huge turnaround that was realised. “But more than ever, we have to stay with both feet on the ground?, says Chief Executive Officer Peter Davies. “There is no room for complacency in this tough industry. Fuel prices are going up so rapidly that they take out a very large part of all cost savings and revenue increases we are realising.?
The current fuel prices and the severe competition force SN to flexibility and extreme vigilance on costs as the pressure on yields is high. Peter Davies: “Although we have realised an encouraging half year profit, our profit margin is still small and the market outlook is challenging. We continue to build a solid base for our further development and that will require continuous efforts from all our employees.?

-------

Hehe... Simply the Best!!!


User currently offlineFloris From Netherlands, joined Jun 2003, 243 posts, RR: 0
Reply 10, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4793 times:

Sounds like an advert from a newspaper indeed, and coming from someone with the username SNBA it doesn't sounds objective  Smile/happy/getting dizzy

Anyway, I have flown them on business trips a number of times, but find the service on BA, LH and KL to be superior to SN. They are just one of the smaller European carriers and most likely will not survive in the long run.


User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 11, posted (9 years 9 months 1 week 1 day 2 hours ago) and read 4772 times:

Floris,

Indeed... this is a press release taken from SN Brussels Airlines website...
and... indeed, I am an "SN Addict"!!! I really appreciate flying them... far away from my past LH, KL, BA and AF experiences!!!


User currently offlineStall From Switzerland, joined Apr 2004, 257 posts, RR: 0
Reply 12, posted (9 years 9 months 1 week 1 day 1 hour ago) and read 4777 times:

I flew yesterday from BRU to GVA in economy and I must say that the service was simple but nonetheless very good and efficient.
What surprised me was that they were only two (2) flight attendants for an Avro 100. Sure they would be really busy to manage around 90 passangers in case of emergency.



Flying is fun
User currently offlineJumbolino From Germany, joined Mar 2001, 490 posts, RR: 18
Reply 13, posted (9 years 9 months 1 week 1 day 1 hour ago) and read 4770 times:

SN Brussels ? PERFECT !
if you compare, what you pay and what you get for, they beat their competitors around a lot  Smile/happy/getting dizzy

Jumbolino.

PS: I'm not working for SNBA  Wink/being sarcastic but during the last years I had a lot of flights on a lot of different european airlines (short/medium haul)
and on OS I saw an empty desk, LX too and SNBA I have gotten 2 sandwiches, coffee and a drink (same range of flight time), not to mention that I paid more for the lousy OS service :-(
and the same price for LX as for SNBA (and second mentioned I got a lot more for the money paid) - and at least - all 6 SNBA flights I had landed on time
of course the other's mentioned did not (all dba flights and a lot of LCC's I had where also on time).



Kind Regards, Jutta.
User currently offlineEzycrew From Spain, joined Oct 2001, 460 posts, RR: 4
Reply 14, posted (9 years 9 months 1 week 1 day 1 hour ago) and read 4757 times:

Stall,

Many airlines operate with minimum cabin crew... Swiss will have only 2 f/a's on is Avros (82 and 97 seats) from Nov. 1st. Embraers and Saabs will only have 1.


User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24911 posts, RR: 56
Reply 15, posted (9 years 9 months 1 week 1 day 1 hour ago) and read 4739 times:

Aah yes, BA Brussels  Wink/being sarcastic
Always hear good reports about them so they cant be bad



When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 16, posted (9 years 9 months 1 week 1 day 1 hour ago) and read 4733 times:

Another important point is that SN Airholding is Virgin Express main shareholder now...
SN Brussels Airlines will become even more stronger within the next months...


User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 17, posted (9 years 9 months 1 week 1 day ago) and read 4680 times:

Anyway... Your opinion???

User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 18, posted (9 years 9 months 1 week 7 hours ago) and read 4535 times:

How will they match the SNBA & Virgin mergin in terms of services?

User currently offlineSabenapilot From Belgium, joined Feb 2000, 2714 posts, RR: 47
Reply 19, posted (9 years 9 months 1 week 7 hours ago) and read 4574 times:

Being paid to promote SN on the net now, SNBA?  Smile/happy/getting dizzy

*caugh*
I thought they were going to need all their money to rent hotel rooms for stranded pax in BRU somewhere next week...
*caugh*




User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 20, posted (9 years 9 months 1 week 5 hours ago) and read 4473 times:

Hehe...

Not at all Sabenapilot!
But I must admit I am a huge "fan"!!!

SNBA


User currently offlineApuneger From Belgium, joined Sep 2000, 3032 posts, RR: 12
Reply 21, posted (9 years 9 months 6 days 23 hours ago) and read 4376 times:

Last time I flew them was back in July, FCO to BRU and with only 2 cabin crew on board (+ 2 flight crew of course), the service was just superb. During this ~2 hour flight, every pax was eating and/or drinking the whole time, for free. The cabin crew were constantly rushing with drinks and dinner plates.

They certainly beat IB, AZ and AB, the three other airlines I flew in that same period.

Greetings,
Ivan



Ivan Coninx - Brussels Aviation Photography
User currently offlineSNBA From France, joined Oct 2004, 203 posts, RR: 0
Reply 22, posted (9 years 9 months 6 days 6 hours ago) and read 4279 times:

I am glad to see your comments, Apuneger!!!

Belgium can be proud about its new flag carrier...


User currently offlineSabenapilot From Belgium, joined Feb 2000, 2714 posts, RR: 47
Reply 23, posted (9 years 9 months 6 days 5 hours ago) and read 4282 times:

Nice to see you are all so supportive of SN crews! Thanks.

They will need your support in the coming week(s) as they feel the time has come to make improvements to other things than the onboard service too... things they want to fight for...  Innocent



User currently offlineSabena 690 From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 9 months 6 days 3 hours ago) and read 4207 times:

@Sabenapilot: please elaborate...

Frederic


25 Santhosh : SNBA is indeed a good company offering the best of service. It seems like they are having an improvement in their half yearly turnover. I have also he
26 Sabenapilot : Frederic, SN staff are no longer allowed to speak their mind on public discussion forums, but I figure you are a clever boy so you should be able to d
27 SNBA319 : OK i also have SNBA in my name, but dont work for them. Have flown them a lot for a while, and feel they do deserve the distinction by Skytrax. - a/c
28 Trident2e : SNBA is the only airline I would consider flying the Avros on, due to its very civilised 2-3 configuration!
29 Floris : SNBA, by now we get the point... No need to revive this dead topic from page 2 every day in order further promote your airline.
30 Post contains images Sabena 690 : @Sabenapilot: I know that SN do not allow you to spread your opinion on a public website (certainly not if it is a negative one ), but you may always
31 SNBA : Dag Floris! Are you annoyed? I am sorry but I do not work for SNBA. I just feel "passionate" by an airline company which seems very different from the
32 Sn26567 : @SQNo1 Well it looks quite likely that they may join the One World Alliance! Why should they do so. They do indeed codeshare on a number of destinatio
33 Lumumba : Hi everybody. One more thing about Sn Brussels is that there are great to fly to Africa. On some destinations there are very necessary. They have a lo
34 SNBA : Hey Lumumba! I think that SNBA took some heritage from SABENA on their african network... I didn't try them to Africa... only on the european destinat
35 GKirk : I see on the NCL airport website that SNBA will be operating NCL-TFS this winter. I suppose this will be on the 319?
36 Apuneger : SNBA: You're welcome. It's just the plain truth, nothing else. Probably the best flight I've ever had, in terms of service. Ivan
37 SNBA : Hey Gkirk, Can you please tell us a little more about SN services from NCL? Cheers, Vincent
38 GKirk : Actually, it appears a typo on the NCL website. It will actually be a NCL-TLS charter service operating on sundays between December and March. They al
39 SNBA : GKirk, Can you please forward the link to NCL website? Cheers...
40 Post contains links and images GKirk : http://www.newcastleinternational.co.uk//DestinationsMap.aspx Search for SN brussels, you'll notice that they serve Brussels(BRU) and Tenerife(TLS) -
41 SNBA : Thanxxx a lot GKirk!!!
42 Post contains images IDISA : I've experienced SN almost a year ago, route was MXP-BRU and enjoyed so much the whole trip. Aircraft was in very good conditions and F/A were very fr
43 SNBA : Any comments about SN Brussels Airlines on their african network?
44 Post contains images Gilesdavies : Is someone being paid money by the airline for this feed?
45 SNBA : Hehe... Not at all! Just try it... and you will get "addict"!!!
46 SNBA : Hey, For those interested by SN Brussels Airlines future fleet... Vincent SNBA va-t-il garder ses Avro? V.S. Mis en ligne le 05/11/2004 - - - - - - -
47 SNBA : Any news about SN Brussels Airlines launching new destinations?!
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