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Denied Boarding By Delta Due To "security Reasons"  
User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Posted (9 years 11 months 1 week 2 days 7 hours ago) and read 23850 times:

On Wednesday morning I was traveling from Amsterdam to Mumbai via Paris-CDG. My original ticketed itinerary was KLM from Amsterdam to Paris, connecting to Air France from Paris to Mumbai. Due to a delay on the KLM flight I misconnected and was rerouted by Air France onto Delta's Paris-Mumbai flight. My ticket was a one-way paper ticket issued on KLM stock in Italy the previous day and paid for in cash. It had been revalidated using a handwritten sticker to endorse it over to Delta. I am a Skyteam ElitePlus (KLM Platinum Elite) level member.

I arrived at the Delta counters approximately 15 minutes before checkin was due to close at T-60 minutes. There was the usual security agent working the lines with a palm pilot that had a pre-loaded list of passengers registered for each flight, which obviously my name was not on. He attempted to verify my documentation but after a few comments about machine readable passports being mandatory from October 26 (this is a US entry requirement and not a requirement for India), he realized his error and summoned a security supervisor to continue the screening.

This was where things started to go downhill.

"Would you mind if i asked you some questions?"
"It doesnt make a difference does it? If I said that I minded you'll ask them anyway won't you?"
"Umm yeah, I guess so"

"Where are you going?"
"I'm standing right here"
"I mean what is your destination today?"
"Mumbai, as it says on the ticket you are holding"
"Where did you get this ticket?"
"At the airport in Milan yesterday"
"Why was it issued at the airport?"
"Because thats where the KLM office is"
"Why did you choose to buy it at the airport?"
"Because KLM didnt have a ticket office at the railway station"
"Why did you pay cash for this ticket?"
"Well, they weren't going to give it to me for free"
"Why did you only list for this flight 10 mins ago?"
"If i knew i was going to miss the Air France flight, I wouldn't have booked it in the first place would I?"

"Do you have any checked bags?"
"Yes"
"Where are they?"
"Checked"
"Did you pack them yourself?"
"Yes"
"Have they been out of your control at any time?"
"Yes"
"When?"
"Ever since I handed them to the airline agents"
"Has anybody other than you ever used your laptop?"
"Yes"
"Who?"
"I let my 16-yr old cousin check his email on Monday morning"
"Are you transporting any items for persons known or unknown?"
"Yes, I am transporting some things for known people - but nothing for unknown people."

"You travel a lot"
"Yes, i do"
"Why?"
"Work"
"What work do you do?"
"Consulting"
"Who do you work for?"
"My company that is based in India"
"Where do you do your work?"
"In our offices or in client offices, depending on the need"
"Where are these offices located"
"All over the world - as you just noted I travel a lot for work"

"When did you arrive in France?"
"20 minutes ago"
"Where did you come from?"
"Amsterdam, as it says on the ticket you are holding"
"Why were you in Amsterdam?"
"That was where I was spending the night"
"Why are you going to India?"
"Because I live there"
"If you live in India, why does your passport show an address in another country?"
"Because I live there too"
"Why do you live in multiple places?"
"Work, as I told you a few minutes ago"

He then starts leafing through my passports and picking on individual stamps.

"When you flew out of India in April, what ticket did you use?"
"A one-way ticket on another airline"
"Who paid for that ticket?"
"Nobody"
"Nobody paid for your ticket?"
"Correct"
"Then how did you get the ticket?"
"It was a free ticket"
"So who paid for it?"
"Nobody paid for it - it was free"

"This trip here (pointing to stamps), was this for work?"
"Somewhat"
"Who paid for your ticket on that trip?"
"A client"
"Who was the client?"
"None of your business"
"Sir, you have to understand I have a job to do"
"Yes, and you have to understand that I have a job to do too. Part of my job is maintaining my client's confidence - especially in the line of work I'm in where a number of my clients are competitors of your employer"

"Sir, if you dont tell me who paid for your trip I may have to deny you boarding"
"I will answer all questions you may have that are relevant to today's trip and to the ticket that you are holding, but where I traveled and who I worked for and who paid for my tickets in the past is quite frankly irrelevant to today's flight and hence none of your business"
"Fine, then I am denying you boarding"
"Ok, can I have the ticket then so I can go back to Air France and have them rebook me elsewhere"
"I'll send them a message to deny you boarding as well"

At this point I laughed in his face.

"With all due respect, when was the last time that Air France paid attention to ANYTHING a Delta employee had to say, let alone something ridiculous like this?"

Then I walked away back to Air France. They were very apologetic (amazing how much friendlier they are when you explain things to them even in bad French) and not only rebooked me on the next day's flight but also provided me with overnight hotel accomodation at the Sofitel along with almost 100 Euro worth of meals.

I flew on the Air France flight to Mumbai the next morning without any hassles (well, they tried to hassle me about my carryon being 0.4 kg overweight but that was sorted out quickly enough).

I will be taking the matter up with Delta, not as much a complaint as an advisory to them that I feel this line of questioning is inappropriate. There is a fine line drawn between "security" and "privacy" and in my opinion the agent crossed that line. Fortunately, I was in a position where I did not have to compromise my personal convictions in order to travel - I had the option of simply waiting for another flight when I would not have to deal with it.

This entire incident simply reinforced my opinion about the superficial nature of US aviation security and illustrates why US airlines don't get any of my (or my company's) travel dollars anymore.

274 replies: All unread, showing first 25:
 
User currently offlineL-188 From United States of America, joined Jul 1999, 29802 posts, RR: 58
Reply 1, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22759 times:

You should have just given him the answers he wanted to hear as far as items as the laptop goes.


OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22730 times:

how many passports have you blown thru Sean???

I agree this guy was a pain in the ass...

-n


User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24938 posts, RR: 56
Reply 3, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22726 times:

Or you could do what any good American would do.
Sue Delta!  Big thumbs up



When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineRlwynn From Germany, joined Dec 2000, 1088 posts, RR: 1
Reply 4, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22716 times:

Sounds like the guy did his job well considering the smartass answers given. He probably had a smile on his face when the plane left without you.


I can drive faster than you
User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22690 times:

"Sir, if you dont tell me who paid for your trip I may have to deny you boarding"

Ridiculess..

A similar thing happened to me (though I was allowed to board teh flight in the end) with GlobeGround, whose client relations are the worst I have ever seen. I think LH suffers a lot due to this

The American Airlines are a pain in the a-- since 9/11.. the way the act they never get the big fish, since their randomly selected controls are arbritrary..

No wonder DL is suffering that much at the moment,. if they have customer relations as you describe. may other airlines with better agents be better off.. even a relative of mine, the nicest person on earth, was harrassed by DL in FRA that time.. a neighbor of mine worked with them and said how mean the management was... show them clearly that you are so not agree (i.e. take the matter onwards).. they will see

Other question: why didn't you take AI CDG-BOM (ellora?)


User currently offlineRlwynn From Germany, joined Dec 2000, 1088 posts, RR: 1
Reply 6, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22682 times:

To everyone reading this story. First of all this whole story is probably fiction. But lets say you are the one working security and had to face a person with this attitidue. What would you have done considering the very first answer was smartass and uncooperative. I can say with me that the exchange would not have gone on so long and I would have done everything I could to make it as incovienient as possible for this person.


I can drive faster than you
User currently offlineBeaucaire From Syria, joined Sep 2003, 5252 posts, RR: 25
Reply 7, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22674 times:

Rlwynn-
I dissagree with your assessment of this Delta' employée's behaviour.There is absolutely no relevance in knowing previous trip's payment-terms and the need to know the client's customers name is irrelevant as well.
The passenger was identified as frequent traveller and as such he did not have to convey answers irrelevant to this trip's security.
I have spend hours beeing questioned myself simply because I had ton's of visas in my passport,and ,unfortunately some "security" staff take a near sexual pleasure to embarrass passengers and clealy abuse their "power" to demonstrate who is the king here !!!
As long as passengers don't complain officially to airlines regarding this abuse of power things won't change; und -on top- this guy demonstrates incompetence, since he damages the airline's immage by overdoing his assignement.



Please respect animals - don't eat them...
User currently offlineRlwynn From Germany, joined Dec 2000, 1088 posts, RR: 1
Reply 8, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22652 times:

I bet that question would never have been asked if he was not such a a**hole fron the start.

I would bet that he would get the same treatment almost everytime with answers like the ones he gave.



I can drive faster than you
User currently offlineEnviroTO From Canada, joined Aug 2004, 825 posts, RR: 0
Reply 9, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22649 times:

This was where things started to go downhill.

"Would you mind if i asked you some questions?"
"It doesnt make a difference does it? If I said that I minded you'll ask them anyway won't you?"
"Umm yeah, I guess so"

"Where are you going?"
"I'm standing right here"


Sounds like you started off uncooperative from the start. Maybe they wouldn't have gotten to personal questions if you didn't act like there was something to hide. The fact that a conversation started like the one above didn't end up with the agent bending over backwards for you doesn't surprise me. Why not be cooperative until the agent does ask you something you find personal? If you don't mind waiting until the next day to fly that is up to you but most people could have got by with 10 questions tops by being polite.

I will agree that that the whole exercise is pointless from a security standpoint and that typing your info into a computer and seeing if anything negative comes up, validating paperwork and identity as much as possible, and x-raying your belongings is all that real security would require and everything else doesn't add security, it just points blame or wastes time. However these people were told to ask "who packed your bags" and other questions they can neither prove nor disprove the answers to and getting irritated at them for asking it is pointless... unless you want to be denied boarding.


User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22620 times:

I can say with me that the exchange would not have gone on so long and I would have done everything I could to make it as incovienient as possible for this person.

Then I hope that you are neither a check-in agent nor do you have to deal with any people, clients etc.. Saying that I would have done everything I could to make it as incovienient as possible for this person. shows that you are unable to deal with people in a convenient manner and are probably better off in doing something you do not have to interact with others.. there are lot agents like you who try to make it as incovienient as possible for this person and spoil the reputation of an entire industry



User currently offlineHB-IWC From Indonesia, joined Sep 2000, 4505 posts, RR: 72
Reply 11, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22609 times:

You should most certainly take this matter up with Delta further. The behavior of this particular security supervisor was borderline harrassment and it is indicative of a general sense of misplaced arrogance and xenophobia that one encounters way too often when traveling in and out of the US ever since 9/11.

The sad thing is that these people know themselves supported by a certain establishment, which makes it unlikely that Delta will even be willing to pick up the matter with you. You may also find that the official record of this incident reads quite a bit differently from what really happened.

I personally find this one the icing on the cake:

"I'll send them a message to deny you boarding as well"

Do those people in their narrow minded and pedantic arrogance truly believe that an airline with any sense of reality check would go for these kind of very shortsighted and arbitrary conclusions?



User currently offlineB747-437B From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 22610 times:

The fact that a conversation started like the one above didn't end up with the agent bending over backwards for you doesn't surprise me.

No, the conversation began with the first agent insisting that my Indian passport would not be valid for travel to India as it was not machine readable (he subsequently realized his error). This was after we spent 5 minutes as he hunted for my name on his passenger manifest after I told him that it wouldn't be there. By the time we got to the supervisor I had already been waiting 10 minutes as we went around in circles.

You should have just given him the answers he wanted to hear as far as items as the laptop goes.

Which is exactly the point I am trying to make here. Why does lying to the agent and telling him what he "wants to hear" make anyone safer? The entire charade is to give an air of superficial security and quite honestly, I'd rather not be part of that system if I have a choice (which I did).

how many passports have you blown thru Sean???

Currently traveling with four bound together, but will need to get a fifth one by the end of the year since only 3 pages are left. You know the drill!  Big grin

No wonder DL is suffering that much at the moment,. if they have customer relations as you describe. may other airlines with better agents be better off..

I don't think this is something that Delta is alone with though. I had a similar run-in flying Northwest last year from Amsterdam to Mumbai, but the supervisor there accepted when I told him that my client details were private and restricted his questioning to the itinerary I was traveling on that specific day. I think this is purely a case of an individual agent who was either trying to exert his authority or who simply wanted to engage in the superficial security that has unfortunately become too common.

First of all this whole story is probably fiction.

I'm sure there are plenty of Delta employees here who can pull up the passenger list for DL 118 on Wednesday and confirm the incident based on comments in the PNR.

He probably had a smile on his face when the plane left without you.

I assure you that the pleasure was all mine as I relaxed in my 5-Star hotel room with a cold beer watching the 767 taxi out.

[Edited 2004-10-29 11:10:08]

User currently offlineMrniji From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22590 times:

You may also find that the official record of this incident reads quite a bit differently from what really happened.

Yeah, I am looking for my PNR, too, from the incident with me I descrived wagely.. have asked the airline for data release


which makes it unlikely that Delta will even be willing to pick up the matter with you

I wouldn't be that sure.. could imagine that they see the customer and are afraid of their reputation being spoiled

I don't think this is something that Delta is alone with though.

Yeah, AA is even worse, as I experienced on JFK-OAK



The bottom-line is that many US Airlines have, as I experienced myself, beCome racist after 9/11.. everything looing a little islamic is a danger for them.. 'random controls' of us people are a normal routine..


User currently offlineA330Fan1 From United States of America, joined Jul 2003, 856 posts, RR: 11
Reply 14, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22582 times:

dude that totally sucks man, i'm sorry you had to experience that. in any case i'm sure the air france flight was a lot nicer than the dl flight would've been - and hey, 100 euros worth of food...wow



User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 62
Reply 15, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22576 times:

Have to say i agree with the Germans here - you were unco-operative and arrogant and purposely smartass (if this ever happened) and he is within his rights to deny you boarding for whatever reason he sees fit - you seem to me to be a typical jumped up business traveller who thinks that having a shedload of frequent flyer miles and business elite points or whatever, makes them so special that normal rules do not appy to them - well they do, and perhaps you'll think twice about giving some attitude to a guy who is just doing his job next time. I bet you didnt mention your smartass wisecracks when you went crying back to Air France... My point proven i think.


What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlineBehramjee From Canada, joined Aug 2003, 4793 posts, RR: 43
Reply 16, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22577 times:

Rlwynn...with a respect rating of 100 I dont think so B 747-437Bs story is fictional one bit  Smile

Im surprised that his biggest critic "Indianguy" (ROY) hasnt replied on this thread as yet...hehe  Big grin

EnviroTO...a smart ass answer may have been given at the start but hey everyone has a sense of humor and for the officer not to have said something back to counter Sean's reply shows that he accepted it in good terms as is prevalent with the next question.

The officer only has the right to ask Sean regarding whats in his suitcases, where is he flying, maybe why is he flying to BOM and who packed his bags. He overdid the limit and crossed the line when he asked questions concerning Sean's tkt details and its payment methods etc...Im sure that the officer wouldnt have liked it if we as pax answered back saying that who pays his salary and how much is it !!! Then you have the stupid questions of why and where was the tkt in MXP bought from...i agree fully that the officer had no business in asking that.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7162 posts, RR: 57
Reply 17, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22541 times:

747.... As a Skyteam Elite Plus, I'd also write to KLM, and Skyteam, not that it makes any bit of difference. Treating their key customers like this is not acceptable.

In April 2003... I actually handed my DL Platinum card to the DL station manager in CDG because of the way I was treated over a flight they cancelled. They refused to re-book me onto an AF (DL revenue shared) operated flight to ATL, and expected me to wait for the next DL flight to JFK, and then fly from JFK to ATL. (arriving six hours later.) The AF flight left with 18 seats free. If thats the way they treat one of their only 200 European Platinium skymiles members, I can imagine how they would treat nobodies.

The funny thing was that two weeks later, I got a letter from DL saying I must have dropped my card in CDG!

I've also had run-in's with DL security in Gatwick... As a non UK passport holder they run a second security check on my passport... i.e. show it to a second 'official' for checking. Whats the point in that.. .don't they trust the person checking everyone elses passports?

For this and many other reasons I've given up on DL, and will go from Platinium Elite Plus to Gold to Blue in two years.... BA and an excellent US A330 service now get my business to the US.





The world is really getting smaller these days
User currently offlineRlwynn From Germany, joined Dec 2000, 1088 posts, RR: 1
Reply 18, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22530 times:

The whole point is that the questioning more than likely would never never ever have gone in that direction if not for the uncooperative smartass manner that the "Customer" gave off.

There is not one point during this exchange where there is any cooperation or respect given to security.

If this guy is really such an an experienced business traveller that why on earth is he acting in this manner fron the start. I think he just wanted to harrass the American so he could post it here.

If he was in my line he would have been looking at the inside of a small room for a few hours.












[Edited 2004-10-29 11:29:29]


I can drive faster than you
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22493 times:

I'm on your side, Sean - these jumped-up little securocrats who do line combing are nothing but a pain in the ass, and contibute a big fat 0 to actual airline security. Unless the person they are harassing actually says " Er, actually the purpose of my journey is to blow up the plane, and my ticket was paid for by OBL Ltd, of Kabul" what are these idiots actually ever going to achieve ? All the bollocks about paying cashing for tickets = terrorist is so 80's - like OBL being a squillionaire can't arrange an Amex Platinum for his recruits. I have no time for them at all.

I was stopped by one of them in NCE checking in for a Delta flight to JFK, because I have a British passport but was flying to the US from France - they wanted to know why, so I said that I live in France (I had just moved to NCE the previous month) so they demanded proof. Like I carry my phone bill around with me to prove my address. I didn't have my Carte de Sejour yet, the only thing French I had on me at all was my ATM card - the stupid cow had to go and ask her supervisor if that was OK. We live in Europe now, a Brit living in France is no big deal, there's thousands ! Get a grip Delta.


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 20, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22483 times:

Sorry - but if you hadn't had such a blase and arrogant attitude perhaps things might have been different. What do you expect? If you don't answer a direct question with a proper answer of course you are going to be refused.

Serves you right.



Debate is what you put on de hook when you want to catch de fish.
User currently offlineEnviroTO From Canada, joined Aug 2004, 825 posts, RR: 0
Reply 21, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22468 times:

No, the conversation began with the first agent insisting that my Indian passport would not be valid for travel to India as it was not machine readable (he subsequently realized his error). This was after we spent 5 minutes as he hunted for my name on his passenger manifest after I told him that it wouldn't be there. By the time we got to the supervisor I had already been waiting 10 minutes as we went around in circles.

OK, agent one was ignorant and couldn't do their job but unless the second agent overheard what you went through with agent number one, agent two's first introduction to you would have been:

"Would you mind if i asked you some questions?"
"It doesnt make a difference does it? If I said that I minded you'll ask them anyway won't you?"
"Umm yeah, I guess so"

"Where are you going?"
"I'm standing right here"



EnviroTO...a smart ass answer may have been given at the start but hey everyone has a sense of humor...

I think most people's definition of "smart ass" remarks are remarks that are neither enjoyable to hear nor humorous. If my job was to ask people if they packed their bags themselves all day and these were the types of answers I normally received it would be hard to keep a smile on my face.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7162 posts, RR: 57
Reply 22, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22457 times:

7L - the Attitude of the DL staff in CDG is just amazing to witness (suffer). Perhaps its a dash of French 'attitude' combined with a teaspoon of lack of customer service american carriers suffer from these days. (with the notable exception of US airways, whose service I'm really enjoying).

Do DL not wonder why I've gone from 115k MQM's to 1.3k MQM in two years?



The world is really getting smaller these days
User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 23, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22438 times:

BestWestern - I accept that there may well have been an attitude from the DL personnel. However he, like you and I, has a job to do. Through my work I have the misfortune of dealing with dozens of arrogant jumped up tw*ts who think that because they travel all over the world for business, with their company expense account - that the world should revolve around them. Well it doesn't I'm afraid. It may well be a superficial and ineffective security measure but it does reassure the vast amount of lesser informed people that something is being done to try to combat the threat to air travel today.

I do not in anyway accept that B747-437B would have been refused boarding had he not simply answered the questions.




Debate is what you put on de hook when you want to catch de fish.
User currently offlineIndianguy From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 11 months 1 week 2 days 5 hours ago) and read 22421 times:


Other question: why didn't you take AI CDG-BOM (ellora?)

Thats the question that I have been wanting to ask!! Why Sean? Why?  Acting devilish

That aside, with smartass answers like that, its a surprise Mr.Mendis wasnt sent to a slammer!

For godsakes, the guy was only doing his duty. The world has declared war on America so it is understandable that the guy was a little cautious dealing with an arabic looking dude with a catholic name! So did you have to be this smart-alec in front of him?

-Roy


25 Skymonster : I feel for B747-437B. As a regular business traveller (one who DOESN'T believe the world revolves around myself) that very first question from the mor
26 Jarek : Let me ask the following questions: 1. Under the law in France is the passenger required to provide the data requested by the airline security (histor
27 FFlyer : What an idiot. I have never had a slightest problem with the q & a, or with these security officers, not now or when I was living in Europe, and had s
28 Zak : good job sean, i fully agree that giving honest albeit witty answers is exactly the way to go. you can tell that a system is inherently flawed when gi
29 Jumpseat70 : 50% fact...50% attitude. You had an attitude from the beginning. I would have guessed you weren't a threat since BAD guys are smarter than you. They w
30 Zak : @Jumpseat70: your reply does indeed prove one thing: the delta employees are everything but not professionals. the attitude of someone is none of thei
31 Post contains images Lufthansa747 : JGPH1A hit the nail in the head. Those questions are useless. Period. Everybody in his right mind says yes if they ask "do you mind these questions".
32 SunValley : Sounds like you had a "chip on the shoulder" from the start. I'm sure the folks over at AirFrance were entertained by you. Most Americans find your cy
33 Pw6000 : There are two sides to every story. For the DL security agent, the ticket and itin are suspicious. For 747-437B, the questions are absurd. But, if a w
34 Bogota : You can have all the bad attitude you feel like having, but the truth is that their job is to spot possible terrorists and not to deny boarding to pas
35 Post contains images Lufthansa747 : I'm a white guy, my UA ticket was paid with a credit card and the agent grilled me for ages as I told her I'm going there for the miles, i need the mi
36 767Lover : The guy was just doing his job, man. You acted like a jerk from the beginning. If you had just said from the start, "Let me explain...my flight was de
37 Mrniji : If he was in my line he would have been looking at the inside of a small room for a few hours. This is just the arrogant attitute many security office
38 JGPH1A : Re: I thought that security was operated by the airport, not the individual airline anyway. The security that screens luggage and check hand luggage/m
39 Mrniji : (well, they tried to hassle me about my carryon being 0.4 kg overweight but that was sorted out quickly enough). Another reason to stick to Asian Car
40 FlyPNS1 : While the security questions are indeed pointless, some people like to create drama and have such a strong need that they will inconvenience themselve
41 Post contains images B747-437B : some people like to create drama and have such a strong need that they will inconvenience themselves to do so. Sean falls into this category of people
42 ATLhomeCMH : Some of these questions and answers started to sound like an Abbott and Costello routine! The biggest thing I've learned in relation to anything U.S.-
43 N6376m : You brought this on yourself. The agent did the right thing. I'd like to see you pull this sort of crap with an El Al security officer and see what ha
44 Zak : "I'd like to see you pull this sort of crap with an El Al security officer and see what happens." you can compare this to the behaviour of israeli emb
45 7LBAC111 : Mrniji said If I was the security agent and had to face Seans answers, I would have taken it as humor, which indeed it was, and laughed back It is the
46 Dtwclipper : B747-437B: I hate to say this, but I think you brought this on yourself. When in contact with Security, TSA, Police, Customs, Imigrations, etc., it i
47 Post contains images Jarek : I'd like to see you pull this sort of crap with an El Al security officer and see what happens. Actually I did some time ago flying form WAW to TLV. J
48 Acvitale : Of course I am assuming that DL lost a couple grand on your ticket from AF. Was there a FIM or how much was the ticket worth? I question if the securi
49 Post contains images Mrniji : Does this mean that you are exempt Mrniji? How can you chastise someone forsaying how they would do something then later say the same thing yourself??
50 Relayze : IMO, you deserved that for being a smartass from the start. Security means security and for that you should show some respect. And as reply 13 says, y
51 Lutfi : Yes, I would have offloaded you for being a smartarse too. How's your mate ceiledh these days anyway?
52 Mrniji : And as reply 13 says, yes, sadly after 9/11 for US airlines, everyone looking a little islamic is a danger...why? Lets just ask who were the ones that
53 JGPH1A : Re: Security means security and for that you should show some respect Respect has to be earned. The guys operating the baggage screening machines and
54 Jaysit : "Would you mind if i asked you some questions?" "It doesnt make a difference does it? If I said that I minded you'll ask them anyway won't you?" If th
55 Post contains images Lufthansa747 : Re: Security means security and for that you should show some respect What Sean experienced has nothing to do with security - how many terrorists do y
56 7LBAC111 : Mrniji This thread is nothing to do with race or religion. Do not try to turn it into one.[Edited 2004-10-29 16:16:29]
57 Jasepl : Oh goody! An afternoon weel spent then, en Sean? Still, anything that can get you an extra day in Paris I'm all for!
58 Post contains images Mrniji : Mrniji This is thread is nothing to do with race or religion. Do not try to turn it into one. Not my intention at all.. First, I replied to some alleg
59 Jaysit : "And as reply 13 says, yes, sadly after 9/11 for US airlines, everyone looking a little islamic is a danger...why?" But darling, while I hate to bust
60 Flyingbronco05 : Well if you didn't come off as an a$$hole maybe they would have let you board. With your smart ass answers, it's no wonder they denied you boarding.
61 Zvezda : Airport security has, to the best of my knowledge, never caught a professional terrorist. This incident makes it clear why they haven't and are unlike
62 WindowSeat : Sean, you did start with a response no one in the shoes of the agent would have liked to hear. But then again, as aptly pointed out in one of the thr
63 Sabena332 : Did I get this right? This rent-a-cop denied you boarding because you didn't told him which of your clients paid the ticket? This is simply ridiculous
64 Tbird : You could have handled yourself in more professional manner, your first response to him was smug and completely out of line. You set the tone for the
65 N79969 : I am not sure the purpose of the thread thread is supposed to be. It surely is not to evoke sympathy of any kind. You hassled a guy trying to do his j
66 AirbusfanYYZ : Sean I am on your side! I have dealt with too many of these dumbasses before and after 9-11 that I will no longer fly on ANY USA airline by choice. Is
67 7LBAC111 : Sabena 332 - Sorry you haven't got it right. The attitude and disrespect was what resulted in refusal of carriage. Mrniji - Flattery will get you ever
68 Garnetpalmetto : And as reply 13 says, yes, sadly after 9/11 for US airlines, everyone looking a little islamic is a danger...why? Lets just ask who were the ones that
69 Lufthansa747 : The attitude and disrespect was what resulted in refusal of carriage. If everybody respects this sort of crap, you might be answering such questions a
70 BR715-A1-30 : Kudos to you Sean, If only I had half the guts you did. You realized this guy was playing hardball, and you didn't mind stopping what you were doing t
71 Planespotterx : B747-437B the thing to remember is, the security guy was just doing his job and wasnt targeting you personally. Imagine if a client of yours had a bad
72 Jasepl : I'm sorry guys, but since when is smugness or smart-aleckyness (is that a word?) a security risk? The security guy doesn't have to like all the answer
73 7LBAC111 : If everybody respects this sort of crap, you might be answering such questions at the entrance of your local wal mart in the near future. Lufthansa747
74 Santhosh : Why do US airlines impose such intense security while airliners elsewhere are a bit more lenient passengers? I think US methods to intensify the secur
75 Avek00 : There's no question that the security agent behaved in a rather stupid manner, and that said agent bears much of the burden for this problem. However,
76 N6376m : Imagine if . . . . "Hello Mr. Atta, would you mind if i asked you some questions?" "It doesnt make a difference does it? If I said that I minded you'l
77 Lufthansa747 : Lufthansa747 - personally having grown up in Belfast during the troubles it was not uncommon to undergo a small search when entering large stores (esp
78 JGPH1A : Re: personally having grown up in Belfast during the troubles it was not uncommon to undergo a small search when entering large stores (especially dur
79 7LBAC111 : As ever JGPH1A you make the point so much better. I shall retreat into my corner....
80 JGPH1A : 7LBAC111 - by no means retreat, the point about being searched before entering public buildings is a valid one. There was a period of time in South Af
81 UAL747DEN : Im glad that you werent on that flight you shouldnt have been
82 Jaysit : Most of these airport agents are tired, overworked, and underpaid. Many are swarthy, many are white. They get very little respect from the flying publ
83 AirbusfanYYZ : N6376m, The problem wasn't that B747-437B was "picking a fight" but rather clearly telling the security agent that "I will answer all questions you ma
84 CcrlR : The guy got pretty stupid when he asked you about the business trips and the clients. They should have taken it up with the company you work for. When
85 Post contains images Jacobin777 : Being of Pakistani and Indian descent (and actually looking more arab than anything else) I've tried a bunch of combinations and I've found that being
86 Aa777jr : Your attitude was lacking towards the agent in serveral questions. You shouldn't let someone irritate you next time and should have jumped through DL
87 Gary2880 : maybe 747 was a bit smart but can you blame him, with all the traveling hes done with the 4 passport thing he must be sick to death with that constant
88 JGPH1A : Re: You shouldn't let someone irritate you next time and should have jumped through DL hoops to appease them. Trouble is, the rent-a-cop wasn't workin
89 The777Man : Too bad about your experience with the contracted security company in Paris but at least you got an extra day in Paris..... The777Man
90 7LBAC111 : maybe 747 was a bit smart but can you blame him, with all the traveling hes done with the 4 passport thing he must be sick to death with that constant
91 Mattnrsa : I flew out of CDG last week on UA, and I thought the security staff were great. You think it's stupid that they ask "Would you mind if..."? Would you
92 JGPH1A : Re: They know the system better and as such could be considered a greater risk. That rather blows out of the water the idea of a "trusted traveller" i
93 7lbac111 : I should have stayed in that bloody corner!
94 Post contains images Mrniji : They get alot of these complaints, and are still flying, so [DL] they are doing something right. The question is how long still..
95 Zvezda : The suggestion that the "security" agent was "just doing his job" is astonishing. It seems clear that he was not doing his job, but rather enjoying a
96 Dl021 : Sean, As you know I have some respect for you and your writings, but I have couple of questions and am coming into this late. 1. In light of the previ
97 Gigneil : Actually, Sean, I'm gonna side with Delta on this one. You were a dick to him from the outset, and he really was just trying to do his job. N
98 IHadAPheo : In regards to the "To everyone reading this story. First of all this whole story is probably fiction" bit in reply 6. Sean was in Paris this week, in
99 TW741 : Jarek: Let me ask the following questions: 1. Under the law in France is the passenger required to provide the data requested by the airline security
100 ScottB : The problem here is that the itinerary most certainly raised a lot of red flags -- a one-way ticket paid-for in cash at an airport that wasn't even th
101 VonRichtofen : Some people on here don't seem to understand how important client confidentiality is in the business world, especially in Sean's case where his client
102 N6376m : Since when should security be determined by the potential security threat deciding which questions are relevant? That's like saying, I'll decide which
103 TW741 : ..........all in the name of security........talk about paranoia........ unfortunately - yes. U.S. Airlines operating outside the U.S.A. do have this
104 Post contains images Lufthansa747 : Bottom line you're a DICK and as a DL employee I wouldn't have made it any easier on you for that reason alone. Perhaps it would make sense to make it
105 NorthStarDC4M : 1st of all, i dont see Sean asking for any sympathy, or even expressing much in the way of annoyance. 2nd, the security person should not of pressed h
106 Swaluvfa : B747-437B: To me you sould like a person who thinks they can be a smartass because you are "Skyteam ElitePlus." I have news for you, you join the rank
107 Post contains images Aa777jr : Swaluvfa, you just made my respected list. great observation. I have witnessed multiple times where passengers that have elite status with their respe
108 Shortsfa : Well, Was it really a Delta rep of an airport security rep? I've never had any problems with CDG and OW travel. I answer the questions and go on my wa
109 Post contains images Lufthansa747 : Thankfully some airlines in the world such as SQ/CX/TG understand the importance of top tier elites. Not that that is the point of this discussion, bu
110 AirbusfanYYZ : "He could have gotten through security a hell of a lot quicker if he would have cooperated." People are missing the point, it's about principle and pr
111 ANX4fishing : Did you seek sympathy with that story..? Act like a snobby asshole, get treated like one. As a "Skyteam ElitePlus (KLM Platinum Elite) level member bl
112 22right : I agree with the sentiments expressed by Swaluvfa and many others above. If someone decides to be so uncooperative to a set of simple questions, any r
113 N771AN : You should post this on FlyerTalk. With all the assholes there, you're bound to get a bit of support. Next time don't be such an arrogant jerk.
114 Panamair : Sorry to say but you brought this upon yourself...from the start of the questioning, the smarta** answers already started flowing. As a DL PM, you kno
115 FoxBravo : IF--and this is a big "if", since I obviously wasn't there to witness the exchange--you really did reply to all the questions in that smartass tone, t
116 Post contains links N771AN : Looks like the even the assholes on Flyertalk think you crossed the line. http://www.flyertalk.com/forum/showthread.php?t=367371
117 JBirdAV8r : Simple. Sounds like you both decided to engage in a weenie-measuring contest and, as usual, no one won.
118 Xkorpyoh : I sympathize with you B747. I would have had the feeling of answering the way you did because all those questions are stupid, useless, intrusive and I
119 Flybyguy : I will have to agree with the people here who say that security questions are just a band-aid for a much bigger problem. I'm sure a majority of us hav
120 Lufthansa747 : Looks like the even the assholes on Flyertalk think you crossed the line. Unfortunately these assholes as you like to call them, pay the salaries of m
121 N771AN : Unfortunately these assholes as you like to call them, pay the salaries of many airline employees due to very frequent travels... Most of the salaries
122 Avek00 : "As Sean clearly stated he was willing to answer any questions about his current ticket and itinerary. It's none of our business (let alone some rent-
123 Vimanav : Sean I wonder if you've read 'Illusions', by Richard Bach. Your answers to that jerk at security would have done the protagonist of that novel proud.
124 Lufthansa747 : Most of the salaries of airline employees are paid by professionals who have better things to do then complain about the missing olive and 2 ply tissu
125 JAXpax : Sounds to me like he got exactly the result he wanted from the situation, namely the discussion that has resulted from this thread. Any "aviation cons
126 Btblue : Something smells.... "Where are you going?" "I'm standing right here" I think the answer to that question alone gives a hint of being slightly huffy -
127 Lufthansa747 : Any person who attempts to: 1. Shows up near the close of check-in; 2. With a one-way ticket; 3. Originally for a different date; 4. Purchased by cash
128 Avek00 : "one way to Bangkok from Korea, and I don't live in either the departure country or destination country." Interesting you should bring up Thailand - I
129 Lufthansa747 : I was leaving from Korea - the security procedures are pretty much an exact copy of U.S. screening procedures at Incheon.
130 Rojo : I guess that security people working for US airlines at CDG are quite tough. I just flew CDG-ORD-MEX on AA and had a tough time with the security agen
131 N808DE : You were uncooperative - plain and simple. Had you been less of a jerk and answered the questions asked, you would have boarded and been on your way.
132 Sshank : Have to go with Sean on this. It always amazes me to see the faith people (ok, make that some people) have on these rent-a-cops. Here is a retard who
133 AA7573E : You were an unaccomodating bozo with a paid in cash one way ticket. What did you expect to happen. Don't let your self vanity get the best of you. The
134 Lufthansa747 : You were an unaccomodating bozo with a paid in cash one way ticket. What did you expect to happen. Most of my one way or round trip tickets bought in
135 Mtyfreak : The problem is that this people are like machines that follow steps, they don't follow any kind of logic and it doesn't matter what you say because th
136 Sabena332 : Do some Americans REALLY think that OBL would buy his recruits CASH ONE WAY tickets? Excellent point, Lari! Apparently some people forgot that Al Qaid
137 Post contains images Boeingfever777 : I hope you get put on a do not fly list so you an Ted Kennedy can sit in a corner and discuss civil liberties in the post-9/11 era? LMAO Sorry you fel
138 Lufthansa747 : Exactly Patrick... They would buy a ticket most likely with a very common Visa/Mastercard - something that doesn't raise any eyebrows when it comes to
139 SunValley : I take it that because B747 is an aviation consultant he feels "privileged? It's people like him that suck of the public mammory gland of ignorance th
140 Post contains images Jarek : TW 741, thank you very much for replying to my questions (you are the only one ) and the explanation, however I believe it can not be really right. I
141 Lufthansa747 : I take it that because B747 is an aviation consultant he feels "privileged? It's people like him that suck of the public mammory gland of ignorance th
142 VonRichtofen : "What a mentor he is to his 16 year old son." 16 year old cousin, not son.
143 SunValley : Lufty747 A professional? How about an assonine trouble maker! As Herb Kelleher says to the addage, the customer is always right--Oh no they are not! F
144 CMK10 : If I thought Sean would listen or care about what I have to say, I'd explain in grave detail all the ways I think he was incredibly dumb. However he a
145 Post contains images Lufthansa747 : SunValley, B747-437B told this rent-a-cop the truth. He should have told what the rent-a-cop expected in order to board that DL flight. You draw your
146 Lufthansa747 : If I thought Sean would listen or care about what I have to say, I'd explain in grave detail all the ways I think he was incredibly dumb. However he a
147 Dl021 : Sean, I hope you caught the earlier post. It was not intended to be rhetorical, I am curious about your opinion on the question. as for the other post
148 N771AN : And all flyertalkers are like this? Most are elites with various airlines and elites bring the most revenue under normal circumstances Not flying $400
149 Arkhem : This entire incident simply reinforced my opinion about the superficial nature of US aviation security Although I would have just told them what they
150 SHUPirate1 : You all are forgetting something...obviously, Sean was deemed as safe by the KLM people, judging by the fact that they had no problem letting him on t
151 Avek00 : I'd like to posit an alternative scenario, where the same questions are asked but the responses have been modified to provide truthful but less-alarmi
152 Jarek : Avek00, so basically it's not "you should say what you want to say", but "you should say what they want to hear" ? Regards Jarek
153 Sabena332 : so basically it's not "you should say what you want to say", but "you should say what they want to hear" ? Exactly! Patrick
154 EnviroTO : People are saying that Delta has no business denying people with a bad attitude passage. I disagree... the last thing I need on my flight is some guy
155 Acvitale : For all those who started with Sean started it with his attitude..... The situation was first started by a flunkee who tried to tell Sean that he coul
156 Avek00 : Avek00, so basically it's not "you should say what you want to say", but "you should say what they want to hear" ? Not at all - the scenario I created
157 Avek00 : "AFAIK, Privacy was violated and it could make an interesting case in the E.U. legal system." It's not worth the bother - it'll be tough to find a jud
158 Acvitale : Avek00, Knowing Sean quite well.... I have never known him to say something with a tone or inflection that would have been flippant. I can see him say
159 RoseFlyer : Sean I understand your position as a person with an Arab name and partially of Indian race. I have seen problems come up that I feel are racial profil
160 WesternA318 : Way to go Sean, don't put up with crap like that from a third-rate US carrier. One year, my company sent me on DL for over 150 legs and I achieved Pla
161 22right : You know what would be kinda cool? Sean should get banned from flying any airline except.... you guessed it, his very own Air India. I am sure he wont
162 Avek00 : "Avek00, Knowing Sean quite well.... I have never known him to say something with a tone or inflection that would have been flippant. I can see him sa
163 N754PR : Its all got way out of hand with America.... American staff / government can do whatever the hell they like now and put it down to security.
164 Shortsfa : I work for Us Airways and I know for a fact a large portion of Elite FFlyers such as my self and two MD's I see, fly excursion fares. Indeed to be Eli
165 Relayze : First, I want to appologize if I wrote anything that offended a religion, in this case, muslim. I didnt want offend anyone, what I tried to say was si
166 Dutchjet : Like most things in life, problems arise when a combination of things go wrong....in this case, the way the ticketing and documentation were handled,
167 Alberchico : After 9/11 the paranoia in this country has got intense.I know many people that have been harassed by police simply of their religious beliefs.
168 Acvitale : Avek00, It should be noted that the E.U. has already gone to the mat over privacy and the US DHS. So your comments are 100% wrong. The US DHS gave up
169 Post contains images Mrniji : Just to slightly change the topic, a great quotation How did you get so many respected users and you post this up here? Just confused... Yeas, AA777jr
170 Acvitale : Funny thought, A famous person once said, "Those who would give up their liberties and freedoms for security deserve neither security, freedom or libe
171 Post contains images Confuscius : You should've told the gate agent that you are Airwhiners.net's God of the Boards damnit, and that you have a 100 Respect Rating from Airliners.net. I
172 N79969 : Sabena332, Most if not all 9/11 hijiackers using one-way tickets paid with cash, Richard Reid flew the same way I believe. Why would you assume that a
173 Acvitale : N77969, All the September 11 hijackers flew on F class domestic tickets purchased in advance roundtrip with credit cards. The one way cash rule came f
174 JumboJet : Sounds like a case of two very stubborn people coming up against one another. B747-437B you should not have started answering this guy's questions wit
175 Nudelhirsch : Wow, Sean, that is some story. It was sure entertaining to read your stuff, you sure have been off easier if just telling the answers that dude had in
176 Stealthpilot : Relayze............ what kinda of idiot comment was that??? As it is people in this country don’t know the difference between an Indian, an Afghan a
177 MD11Engineer : Credit card use in Europe isn´t as common as in the US, mostly due to bank restrictions concerning the eligibility. I´ve payed many tickets in cash,
178 AeroWesty : "Find out just what any people will quietly submit to and you have the exact measure of the injustice and wrong which will be imposed on them." -- Fre
179 Post contains links N79969 : Acitvale, You ought to take your own advice about not creating information. Several of the 9/11 hijackers paid cash for their tickets. Atta used a cre
180 Acvitale : I stand corrected three paid cash. The rest paid with credit cards and most were purchased in advance. The rest stands.[Edited 2004-10-30 05:07:48]
181 Eddieho : To those who support the actions of the security who said he was only doing a job - please consider the commercial side of things: a - Delta could hav
182 Tcfc424 : Sean, As was mentioned earlier in this lengthy thread, your answers, not necessarily your attitude, led to this situation. The "Do you mind" aspects o
183 Jhooper : Like others have said, you set the wrong tone for this conversation, not the screener. Delta had every right to deny you boarding. I'm disappointed; I
184 B747-437B : Wow. I had figured this thread would be popular when I posted it, but 180+ responses in the first few hours surprises even me! Let me answer some ques
185 Jhooper : c) When faced with a choice of what would probably be a middle seat for 9 hours on Delta versus a paid overnight in a 5-star hotel in Paris, there rea
186 AeroWesty : I find it interesting to see how the attitudes here have split almost exactly along geographic lines. Which is one of the reasons I made sure my ballo
187 7LBAC111 : The situation was first started by a flunkee who tried to tell Sean that he could not travel to India with an Indian Passport as a citizen of India. T
188 Nonrevman : Wow, this thread certainly has sparked some interest in this forum. You have the people who think that B747-437B is at fault, and you have those who t
189 Rlwynn : So basically what you are saying is that you felt like being an asshole and did a very good job at it. Actually, I would bet it is all fiction. But a
190 Baw716 : WOW, it took a lot of time to read through these posts. First, Sean, it would seem that you are a well respected person on this forum. Several people
191 Lufthansa747 : Now, think about this for a moment. If you are trained to look out for certain individuals traveling under certain fact patterns, especially of Middle
192 Jumpseat70 : Last but not least, Delta does not employ the Security Screeners, the airport authority does. The airlines have to follow the TSA guidelines. If a pax
193 SHUPirate1 : Jumpseat-Perhaps you need to be refreshed of the circumstances...Sean was connecting from another flight, and as a result, he was already inside of ai
194 Post contains images Pe@rson : Those questions and answers were absolutely brilliant! Cheered up my day no end!
195 Post contains images Mrniji : I remember when AF almost denied me boarding. My flight was TXL-CDG-SIN break BOM-CDG-TXL.. they wanted to first see a visa for Singapore. I had to co
196 VC-10 : Having read only about a quarter of the thread starter, if it's true, you deserved everything you got with that attitude. Would you mind......... it's
197 FlewGSW : In the past week I have heard first hand of passengers on CO and AA being deined boarding due to an agent not accepting the answers of a passenger. Th
198 United Airline : I never had any issue with security ever in my life.
199 N1120a : Sean, I commend you for not taking abuse from this moron. You have obviously flown hundreds, even thousands of flights without blowing up an airplane
200 AWspicious : You're just bad-ass, Sean ;-] Anyway, way to stick to your ... er... I mean... Good for you! Anyway, I just wanted to be the 200th poster to respond t
201 Acvitale : Rlwynn Your answers and profanity show your true level of intelligence. It always amazes me how those whom lack in mental fortitude must resort to pro
202 AAplatnumflier : I understand why the Delta agent would ask you some of those questions but he had no right to ask you all that he asked you. In my opinion he was unju
203 Rlwynn : Activale, I don't see how profanity and intelligence have any relation to each other. Basically, I will call it how I see it As for my answers well, a
204 Mrniji : I would say that anybody who thinks that they can act like the thread starter in this day and age with something so simple as getting on an airplane m
205 Swaluvfa : Ahhhh.....the neverending denied DL boarding thread. Looks like Lufthansa747 took this one over.
206 EZEIZA : wow, long thread! Just my 02c here: From what can be read, Sean wasw being a bit of a smart a$$ with the security guy, but that is no reason for denyi
207 Falcon84 : Hey Dick (Falcon84), I wouldnt want any airliner nerd like you with access to PNRs posting them on the net. If I'm a dick, I wonder what that makes yo
208 Pilotaydin : It's interesting to see that the phrase "the customer is always right" isn't used frequently in this discussion. Had this been a retail store...things
209 Falcon84 : It's interesting to see that the phrase "the customer is always right" isn't used frequently in this discussion. That doesn't apply in the airline bus
210 EZEIZA : "It isn't used, because, this issue notwithstanding, the customer is very seldom right in this line of work." really? Is the customer wrong when there
211 Falcon84 : Is the customer wrong when there is overbooking? Again, that's not a question of right or wrong, it's company policy. It has nothing to do with "wrong
212 Post contains images EZEIZA : Did you not read my line "this issue notwithstanding"? I think that answers that it does answer that, but it happens way too often! In any case, I don
213 Sllevin : I totally appreciate that the questions are BS. That said, it's all a game, and you have three choices: 1) Play by the rules and win 2) Don't play by
214 Reltney : FAKE story. I read it in a security memo retort being passed around at JFK and LGA 1 1/2 years ago. It is funny but hardly true. Thanks for the humor.
215 Falcon84 : Reltney, what is a fake story? What Sean said? Is that why he IM'd me from his hotel room, paid for that night by AF? Amazing how you can tell that, s
216 JAXpax : PNR was posted by Avek probably as a mouthpiece for Sean, who has access. I'm sure Sean accessed it himself, then had Avek post it for him. Edited for
217 Falcon84 : PNR was posted by Avek probably as a mouthpiece for Sean, who has access. I'm sure Sean accessed it himself, then had Avek post it for him. Sean does
218 Baw716 : This argument that the questions are silly is really getting ridiculous. All right, all you "security experts", if you all think that asking passenger
219 JAXpax : Edited. Falcon isn't worth explaining things to. [Edited 2004-10-31 03:45:59]
220 Post contains images Falcon84 : I really am getting tired of those of you criticizing the system.. When the system allows such idiocies such as this, or US Senators to be denied boar
221 IHadAPheo : "FAKE story", In what way, I have had a few emails from Sean this week and they follow his travel plan to India, also his posts here trace back to whe
222 DCAYOW : I think somehow the reasons these questions are asked have gotten lost in the conversation. The short and frankly insensitive answers to a person cha
223 TT737FO : Sean, You can always be counted on for some eventful experience--highly entertaining; but what you went through brings to mind an old saying: "If you
224 B747-437B : It was posted without his knowledge No, it wasn't. Avek00 asked me prior to posting the PNR if I minded him doing that and I told him that since it wa
225 N771AN : In hindsight was it worth it? I'm also curious as to the status of the agent... was he a direct Delta employee and was this before or beyond security?
226 B747-437B : I'm also curious as to the status of the agent... was he a direct Delta employee and was this before or beyond security? The initial agent was some se
227 Gamps : B747-437b, I salute you for standing up to the principles. Just one question: You say The first screener was French and the supervisor he called to co
228 Goboeing : TT737FO said it perfectly. You could have been through that security so fast if you'd just told them what they want to hear. If you know the security
229 N771AN : Poor American customer service combined with downright snobby French attitude and Indian stubborness does not for a good situation make.
230 Post contains images Falcon84 : Poor American customer service combined with downright snobby French attitude and Indian stubborness does not for a good situation make. Now, that jus
231 Jetdeltamsy : i think you got what you deserved. being a smartass about something as important as airliner security is inappropriate and demonstrates a lack of matu
232 Jhooper : Whether or not you were right, you still lost. Play the game...
233 Post contains images AirxLiban : sean, read your initial post and a few replies, then skipped down here clearly who your clients are is none of Delta's business. i'd call this a win f
234 VC-10 : Yes the the client questions were irrelevant, but don't you think the questioning went down that road because of the smartass answers Sean started the
235 Post contains images Flying Belgian : Excellent strory excellent replies B747-437B !!! I can't agree with you more about US airlines' security efficiency. JUST SUE THEM !!! FB.
236 Baw716 : Sean, Thank you for your post. I'd like to take your argument apart, if I may, since there are some important points you have made: 1) "The problem li
237 B747-437B : Baw716, thanks for steering this thread towards the topic that my entire intention of starting this thread was aiming towards - namely the unquestioni
238 Jcs17 : You got what was coming to you, and its a shame that AF didn't tell you to F-off as well. For someone who claims to work in aviation consulting and ha
239 Rlwynn : For what reaason is this thread being censored? We can say what we want as long as you agree with it?
240 N839MH : It is amazing to see people like Sean who travel all the time, believe they can act like an Ass--le to airline agents just because they fly a lot. I h
241 Jhooper : However, arbitrary intrusive questioning is not the way to find a terrorist. In the hypothetical situation that I planned to hijack or sabotage the De
242 Post contains images 7lbac111 : JUST SUE THEM !!! Yeah - thats the way forward.
243 Rongotai : I have just read this whole thread for the first time. 1. Like it or not the wording of the questions is designed to test both your emotional state an
244 Baw716 : Sean, Again, thank you for your very thorough explanation of your position. I would like to preface my remarks by saying that you are correct in your
245 AWspicious : What I find amazing is the amount of people who've kept up with this thread and STILL don't get it. Evidence of this comes via the gung-ho responses I
246 AAplatnumflier : Also adding to my LAX-MEX incident when I came back they asked me for ID. Like I am going to have ID come on. I am just a teenager trying to get home.
247 MANmatt : After reading B747-437B's story and the first 20-odd replies, all this really got to my head. Firstly, why on earth does paying for a flight in cash m
248 AAgent : It's clear that many members believe the security question process is purely a cosmetic procedure designed to give the appearance of security. B747-43
249 Post contains images LVZXV : Sean, While I've never had the pleasure of arguing with you, right from the start your dialogue looked suspiciously calculated and intriguing. You cle
250 Lnglive1011yyz : It looks like this discussion has had the horse beaten outta it (no point in beating a dead horse) but.. I just wanted to add my two cents worth. Whil
251 BENNETT123 : Clearly Sean was acting like a prat unless he wanted to be denied. Equally asking a lot of daft questions does not help. If the queue is for NY and t
252 Post contains images Jessman : Way to go Sean! If it is necessary perform a security interview, one should not weigh attitude more than substance. I can even understand if someone i
253 OptionsCLE : You'll get absolutely no symapthy from me. Your responses were rude and completely warranted the denied boarding. Anyone joining this thread late who
254 Airlinelover : Rlwynn- I'm not sure if you've had to deal with the assholes Delta and subsidiaries have employed. OR the TSA or any other rent-a-cop agencies. Go fin
255 Jonathan-l : The pax would not have handled the situation the same way had he not felt so superior to the security agent because he has 4 passports, a trillion fre
256 BigOrange : If I was asked where are you going, I would have given the answer "to board a plane like the rest of the people here" after all that's why we stand in
257 InitRef : ACvitale: "The check is largely pointless. I know Sean personally and he is professional from appearance to demeanor" I take your endorsement with a p
258 Flybyguy : AAgent, I fail to see how he was not cooperating. All questions were answered truthfully. I think it would serve airport security better to just stick
259 GuyBetsy1 : No need to be rude to any security agents. Just answer their questions - no matter how stupid it may be. Once you start challenging their authority (a
260 Avek00 : I think Sean's point is that if we continue to leave things the way we are, we will continue to enjoy our high level of INsecurity until yet another c
261 AAgent : Flybyguy, I fail to see how he was not cooperating. All questions were answered truthfully. Do you not detect the sarcastic tone in the responses give
262 Tjr16698 : Well if the questions had been intended to check your intelligence rather than security you'd have failed there as well. What were you thinking of? Wa
263 MrNiji : Do you not detect the sarcastic tone in the responses given? Me personally, I could not hear anything, so I am not aware of his tone.. I doubt anyone
264 Acvitale : InitRef, No problem with any of your points except the reference about his father not being who he is. I tried to private email to see what "proof" y
265 Blueshamu330s : The egits on here who treat security personnel as one level above an amoeba are, to my mind, the amoebas of this world themselves. Rest assured, if th
266 PNEPilot : Oh well - seeing as this thread is never going to die I might as well throw my 0.02 in: I agree with the posters above who have pointed out that this
267 Yu138086 : Night in Paris? It's time lost away from your real purpose. Problem with "superficial security"? Become a politician or airline director who is empowe
268 TriJetFan1 : Ya know, I say more power to the security officer. 747 answered like a smart ass. He sounded suspecious. Glad he didnt board.
269 Baw716 : I cannot believe we are still arguing this. It amazes me that some of the people posting on this thread can support what Sean did. What he did was ind
270 Lufthansa747 : You got what was coming to you, and its a shame that AF didn't tell you to F-off as well. For someone who claims to work in aviation consulting and ha
271 Acvitale : BAW716, Very interesting statement. What would you concoct to create your "arrest". Obviously, Again the point is proved... You would lie to create a
272 Post contains links AAgent : MrNiji, Do you not detect the sarcastic tone in the responses given? Me personally, I could not hear anything, so I am not aware of his tone.. I doubt
273 B747-437B : Dear Mr. Mendis, Thank you for contacting Delta Air Lines. I regret your displeasure with the manner in which the security screening was performed at
274 Rlwynn : You did not deserve such a response.
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