Air France/KLM Common FFP - Any News? — Civil Aviation Forum

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Air France/KLM Common FFP - Any News?

Mozart From Luxembourg, joined Aug 2003, 1558 posts, RR: 21
Posted (4 years 12 months 4 days 21 hours ago) and read 490 times:

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Air France has announced that it will do something together with KLM in terms of their FFPs (i.e. they will merge them I assume). Does anyone have more details? When will the new program be launched?

3 replies: All unread, jump to last

BrightCedars From Belgium, joined Nov 2004, 1016 posts, RR: 3
Reply 1, posted (4 years 12 months 4 days 20 hours ago) and read 451 times:

I don't have the answer but I am wondering as well being a member of both programs and having miles coming to expiry deadline in 2005 on AF. I've preferred KL recently, the transfer from train to plane at CDG is a hassle if you have more than a hand luggage.

In every communication I had with either AF or KL I asked what the situation would be and they weren't very talkative. It was only mentioned to me (FD Gold Elite) that they would bring the programs closer around Q1 or early Q2/2005.

When asking more specific questions already a few months into the creation of AF/KL and into collect & spend reciprocity, they were not very useful either. E.g. I wanted to know how many miles you'd get on Fréquence Plus for the BRU-AMS leg. Because if you route via AF's ZYR-CDG you get 1,000 AF miles in Y but if you route via KL's BRU-AMS F70 flight you'd get only 500 FD ones.

Question of the like: Ok I'm stuck in BRU between AMS and CDG and will fly SkyTeam (especially with MEA joining) but should I fly AF or KL and collect on the one or the latter to get the better deal. Yeah sure

I want the European Union flag on airliners.net!

Mozart From Luxembourg, joined Aug 2003, 1558 posts, RR: 21
Reply 2, posted (4 years 12 months 4 days 19 hours ago) and read 429 times:

"BrightCedars" - walau, cool username! I see you are new to the forum, so welcome to you.

From what you are saying I understand that KL is just as miserable on the ground as AF is.... I have never experienced KL in the past (except flying with them to CAi in 1989), but I wondered whether they'd be as disastrous as AF. Seems like yes.

BrightCedars From Belgium, joined Nov 2004, 1016 posts, RR: 3
Reply 3, posted (4 years 12 months 4 days 19 hours ago) and read 425 times:

Merci pour les fleurs!

I find KL rather nice on the ground and in the air actually. It's more the FD helpdesk people that are sometimes lousy, sometimes uninformed.

When I called to say that they forgot to charge me an award ticket (how stupid - hem nice - of me to do so), they charged the full price of the award (one-way BRU-AMS-BEY or 25,000 miles) instead of the discounted price that was on offer and stated on the confirmation email they send automatically (25% discount last October i.e. 18,750 miles).

So I had to call back and they told me that they have to start an enquiry and that I can eventually hope to see my miles back in 4 to 6 weeks time. No news yet. What if I had other plans with the miles? Seems there's no presumption of innocence nor burden of proof (their email) for FD Elites at KL.

I want the European Union flag on airliners.net!

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