Delta777Jet From Germany, joined Jun 2000, 1318 posts, RR: 3 Posted (10 years 1 month 1 week 5 days 11 hours ago) and read 12340 times:
I work for an european low cost carrier! We have got new Airbus A-319 which are only a few month old, but they are very bad quality! Why?
- a lot of seats are broken (both bottoms and seat backs!!!)
- the coffee maker leaks!
- the overhead compartments brake!
- the CIDS System (On Screen Panal where you can regulate light, water, music etc. fails a lot of time!
Our flight report is full of cabin failure!
Is the 737 just a better product? We did not have that many problems with them!
Delta777Jet From Germany, joined Jun 2000, 1318 posts, RR: 3
Reply 2, posted (10 years 1 month 1 week 5 days 11 hours ago) and read 12212 times:
Well, we do have 737-300/700 in our fleet as well, and we do take care of them! We never had the problems with our Boeing fleet! I personally prefer to work on the airbus I just think that the Boeing planes are better quality! Or did Airbus just build for us a cheaper version as we are a low cost carrier and we got a good deal?
RoseFlyer From United States of America, joined Feb 2004, 9826 posts, RR: 52
Reply 7, posted (10 years 1 month 1 week 5 days 10 hours ago) and read 12092 times:
Aren't seats installed by the carrier or the carrier contracts someone to do it for them? I thought the airline is what decided the seats. Some of your problems seem rather small and might just be teething issues with new equipment. No one every really likes change. The 73G and A319 probably have the same problems. They are both state of the art modern planes that have found success with multiple carriers. Certain mentioned things seem like they signal a problematic maintenance department, misuse or an airline cutting short and ordering lower quality parts to save cash. I am not implying any of these things specifically, but I doubt it is a problem that is specific to the plane.
I hope things get better with your carrier and its airplanes. The airline is probably working hard so that they can get a higher reliability which will save costs. Every plane has its problems, be thankful that they aren't like the Comet with planes disappearing out of the sky. The comet had real problems when it was introduced, fortunately no planes operating in Europe or North America have these problems anymore.
If you have never designed an airplane part before, let the real designers do the work!
DfwRevolution From United States of America, joined Jan 2010, 1001 posts, RR: 51
Reply 8, posted (10 years 1 month 1 week 5 days 10 hours ago) and read 12079 times:
Sometimes you just get a bad aircraft. Maybe it rolled off the line on a Friday and the workers were eager to leave for the weekend
I wouldn't take your personal experience with one (or a limited number) of aircraft as a indication of Airbus quality as a whole.
Is the 737 just a better product? We did not have that many problems with them!
Boeing went through a phase where 737NG quality dipped very low in ~1998. It was also with cabin fittings and non-critical components, but still very frustrating to the opperators. What happend was Boeing tried to ramp-up production but the cabin just couldn't be put together that quickly. It took Boeing a while to get the quality back under control, but now the 737NG line is just fine.
Flyabunch From United States of America, joined Nov 2004, 517 posts, RR: 4
Reply 10, posted (10 years 1 month 1 week 5 days 10 hours ago) and read 12051 times:
I have been on plenty of new planes from both Boeing and Airbus. While I think I have noticed fewer overall problems on Boeing jets, I have noticed plenty of probems on both 320's and 737's with their cabin electronics and lighting. They are way too touchy.
I cannot count the number of times I have seen video displays go up and down for no reason on both A and B aircraft. It got to the point a few years ago on United that I told the FA on a brand new 320 that she needed to do a total reset in order to get the system to work. Another FA walking up the aisle started laughing and said to me "fly these often do you?".
These are complicated machines. I am glad the problems seem to be in the cabin and not the flight systems.
Tungd From United States of America, joined Jan 2004, 103 posts, RR: 2
Reply 12, posted (10 years 1 month 1 week 5 days 10 hours ago) and read 11934 times:
RJ111 is correct, if not eloquent . The aircraft, engine, systems, and other manufacturers are ultimately responsible for the overall operational "green" aircraft, including the airframe, flight deck, engines, etc.
Delivery airlines specify most of the passenger cabin equipment, and they are free to choose from many independent suppliers and manufacturers, some good and some bad. While it's unfortunate that your new planes seem to have inferior cabin equipment, it was your airline's choice to purchase less-than-top-of-the-line seats, bins, coffee makers, CIDS, etc. While these issues may create passenger safety issues, the basic aircraft was built to the same air-worthiness specifications as every other A319 in the world. I just hope your flight crew training and maintenance programs are of better quality than the seats!
TheBigOne From United Kingdom, joined Sep 2004, 240 posts, RR: 0
Reply 14, posted (10 years 1 month 1 week 5 days 8 hours ago) and read 11694 times:
I traveled from PHL to LHR in October on a BA 777, only to see eight seats covered over with covers that said the seats were inoperative and not to be used. I generally find BA aircraft spotless, so I guess it happens to everyone! I guess with regards to the overhead lockers, I wonder if an unlimited hand luggage allowance by a certain new A319 operator might be having an impact!
Reach for the stars - they are closer than you think!
Swissa330 From Switzerland, joined Mar 2002, 613 posts, RR: 15
Reply 15, posted (10 years 1 month 1 week 5 days 4 hours ago) and read 10533 times:
Why are you complaining about Airbus, if it's the seats that are the problem? Buy better seats, and treat the plane like it shôuld be treated.
this makes me think of other serious problems. If the cabin is in such a desolate state, how is the cockpit.
Now... Me, and us guys here know that even Easy is not saving money on air safety, but average joe might someday get scared in a plane wherer everything is broken.
Wait until the very first Low Cost will crash, you will suddenly hear hundreds of stories about LCC, and people will be afraid to fly them...
Hope this never happens though!
Reminder: I'm not saying they are less safe.... Just saying that the average passenger projects the quality of the cabin to the overall quality of the airline- including safety.
Andreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 19, posted (10 years 1 month 1 week 5 days 2 hours ago) and read 9719 times:
navigator: Well put that is exactly as it is.
One point though: Just recently LH seems to have a minor problem with its supplier of aircraft seats. When I flew on an A 340 in June, there were 10 broken seats in economy on the way out, 3 or 4 on the way back in...fortunately they could relocate those passengers, but it was indeed strange, and one F/A told me (I asked her) that the problem did occur a gew times this year.
Now nobody will tell me LH does NOT take care of its aircraft, so I have to assume it's a problem of Recaro.
Knoxibus From France, joined Aug 2007, 260 posts, RR: 23
Reply 22, posted (10 years 1 month 1 week 5 days ago) and read 9111 times:
CIDS system is very innovative and complex, as well as heavily customised, so its maturity is often bringing some small issues.
Since you are referring to a screen panel (Forward Attendant Panel), I guess you have the new enhanced CIDS which is still going through updates.
But it is a very nice system, and very user friendly. But it is strange for an Accountable Manager (whatever that means) to be able to critise systems that he doesn't know how they work or operate, unless you a have an avionics maintenance engineer background.
Last issue with CIDS I heard for a LCC in Germany was because they installed the wrong part number, so that's why it did not work
Care to share with us the name of your company (BWG maybe?), so that I can verify the opened issues?
If you are working with EZY, we are sorting out all the issues right now, at least regarding the CIDS.
No matter what anybody tells you, words and ideas can change the world.