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Upgrading Of NON Revs  
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Posted (9 years 4 months 3 weeks 6 days 16 hours ago) and read 6376 times:

Is there a "never upgrade a nonrev" policy stated or not at airlines? From my experience DL,VS and BA are the only ones that seem to consistently upgrade OAL non revs even if they are holding Y passes. What's the deal?

51 replies: All unread, showing first 25:
 
User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 4 months 3 weeks 6 days 16 hours ago) and read 6327 times:

Good question, I only ever get upgrades with BA (obviously), AA, VS and BD. Even then, it's not always guaranteed...

The bad ones: QANTAS (never, ever get upgraded, even with mainly empty C/F cabins), AF, LH...

Looking forward to hearing answers...


User currently offlinePlanespotting From United States of America, joined Apr 2004, 3512 posts, RR: 5
Reply 2, posted (9 years 4 months 3 weeks 6 days 16 hours ago) and read 6324 times:

A captain i know at Southwest got upgraded on a Quantas flight from LAX to sydney. He said it never happens on domestic airlines but if you show your badge and tell them you're a US airline employee a lot of foreign airlines give you an upgrade.


Do you like movies about gladiators?
User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 3, posted (9 years 4 months 3 weeks 6 days 16 hours ago) and read 6317 times:

Alan,

Yeah, I don't expect it every time and have never received it every time, but it sure has been nice when it has been offered. And without me having to faun on anyone. I know on some flights that I have listed for - there has been space in J but because Y was full I was left back to take another flight.

SQ did this to me last year. I had to spend an extra nite in Singapore because of this.

I know QF doesn't upgrade. SQ doesn't either. Doesn't often happen on CO either. has been my experience. More often than not I get upgraded out of JFK on BA and VS. VS out of LHR very tuff.



User currently offlineSevenheavy From United Kingdom, joined Mar 2004, 1146 posts, RR: 10
Reply 4, posted (9 years 4 months 3 weeks 6 days 15 hours ago) and read 6286 times:

VS have probably the most generous staff travel concessions in the industry right now. Because of the amount of tickets and upgrades they make available to their own staff The policy for other airline staff is that they are to be seated in Y class unless they have an upgrade code in their booking. Upgrade codes are how all upgrades are decided. Most are assigned to VS staff on either duty or leisure travel but some are allocated to customer relations, OA staff on firm duty travel tickets etc. This is the "holy grail" of upgrading priority and without one you will most likely not be upgraded. The only exception to this is that if there are no seats available in other cabins on closure and there is no time to move up gold level freq flyers etc. to make seats available in Y class the supervisor may, at his or her discretion allow other airline staff to be seated in W or J class.

Almost all airlines procedure is to allow other airline staff to travel in Y class only - some (individuals) just enforce it more rigidly than others.


Hope this helps

Regards,

SevenHeavy



So long 701, it was nice knowing you.
User currently offlineCrossChecked From United Kingdom, joined Sep 2004, 254 posts, RR: 0
Reply 5, posted (9 years 4 months 3 weeks 6 days 15 hours ago) and read 6280 times:

The policy at British Airways, I believe, is that all staff passengers on ID90 tickets are to be seated in the World Traveller Plus cabin, if available.

They are not to be seated in a premium (J/F) cabin unless they have J/F Priority (senior management, long-serving employees, selected other staff).

Why not seat staff in premium cabins??? For the same reason as Y pax shouldn't be allowed to use J/F restrooms (but that's a whole other thread!!!).



Cabin crew, doors to manual and cross check.
User currently offlineEta unknown From Comoros, joined Jun 2001, 2051 posts, RR: 0
Reply 6, posted (9 years 4 months 3 weeks 6 days 15 hours ago) and read 6264 times:

Rules of thumb:
a) NZ & QF- getting an upgrade very tough/bordering on the near impossible.
b) Upgrades out of a carrier's home base harder than at an out-station.
c) Station managers can quietly upgrade at the gate so the info wont show up on the passenger list.


User currently offlineFanoftristars From United States of America, joined Jul 2000, 1601 posts, RR: 5
Reply 7, posted (9 years 4 months 3 weeks 6 days 15 hours ago) and read 6255 times:

With the state of the airline industry today, I think airlines should upgrade their non-rev employees or other airline's employees as much as possible. There's usually a dress code enforced for the non-revs so they don't detract from the ambiance of the premium cabins. The non-revs are usually the nicest dressed in the premium cabins and they add to the "Premium" feel...lol

There's nothing like a full cabin to make things feel nicer on an aircraft. I was on a flight ATL-PVD a few weeks ago and there were only three of us in First. It just seemed sad. It was nice when the FA went back (with the captains permission) and upgraded some servicemen that were in the back. They were very greatful, and the cabin just felt better...



"FLY DELTA JETS"
User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6233 times:

CrossChecked:

That is very wrong:
The policy at British Airways, I believe, is that all staff passengers on ID90 tickets are to be seated in the World Traveller Plus cabin, if available.

In fact, staff used to assume that too! But BA said that pax sitting in Y+ had paid more money for the prilivedge of more space, therefore it would be unfair to fill the cabin up with staff all the time. Fair enough. So no, WT+ isn't the staff cabin.

By default, unless you know someone, you are nice (or good looking!), or Y is full, BA will still put you in Y.


User currently offlineSATL382G From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6225 times:

I don't know, call me silly, but maybe they should upgrade the paying passengers first....

User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6196 times:

SATL382G

They do! If Y+ is full, and there are 3 gold card holders in there, they will be moved to C before Staff. That goes if 3 is the requirements. If they only need 2 to upgrade, and there are 3 Gold, they may choose staff over card holders to avoid having to "choose" a gold card holder over another one... It depends on the situation really, but usually, (I'm talking about BA here), they will upgrade card holders before staff.


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 11, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6178 times:

So let me see if I understand this. Airline employees are busting their assess to help make a success of their airlines and the industry; yet their butts are not good enough to sit in at least J. Is that it? So just because an OAL employee does not have a J or F upgrade- are you telling me that in all likelihood that person will be left back if Y is full???

SATL,

NO! I would not normally upgrade a paying pax over a fellow airline employee. The only time I have done this is if it is clear from the ticket and the booking that the pax paid full fare and if they are dressed half way decently.


User currently offlineSK973 From Sweden, joined Mar 2004, 327 posts, RR: 1
Reply 12, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6158 times:

When talking to my colleagues it would seem that upgrading was quite common in the 80-ies and 90-ies.
However from my own experience of a lot of nonrev long haul flying in the past three years, upgrades are extremely few and far between!
Only had it happen twice, once on SK and once on LH, out of 40+ flights.

On the other hand I've been downgraded three times in just the last year when flying on C-class ID90-tickets cause revenue pax where upgrading with points or cash...  Insane


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6155 times:

I don't know, call me silly, but maybe they should upgrade the paying passengers first....

Kinda defeats the purpose of having the First Class cabin, doesn't it? If you are a paying passenger with a deeply restricted $150 dollar ticket and flying in a tshirt and shorts, you sure deserve that First Class cabin along with the Million Mile travellers and the $1000 dollar ticketholders. Sounds fair enough to me.

Or you can provide those seats(that no one paid for) to an employee or other nonrev that is travelling and is dressed appropriately, knows how to behave, and sees it as a nice perk from their company.

Many airlines do not upgrade their own employees, much less any others. Some airlines with 3 class layouts will upgrade employees only to Business class.



User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6151 times:

Aerofan:

Easy! As you know, it's all down to the agent who checks you in, the loads, and the gate agents... But there are also rules, and BA's rule is that valued customers should get upgraded first.

Saying this, BA is one of the best airline when it comes to free staff upgrade, so that rule is overturn on many occasion, and also when more space is available and both CIP and staff can be placed in a better cabin.


User currently offlineSATL382G From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6135 times:

Aerofan,

I understand the first to get upgraded should be pax who paid full fare. And I also understand about appropriate dress. But after that it sounds as though you think the airline employees are better or more valuable than the paying pax in the back....

If that's the prevailing attitude than I can see one reason why US airlines are having such a hard time.


User currently offlineGlobeTrekker From Netherlands, joined Dec 2003, 851 posts, RR: 15
Reply 16, posted (9 years 4 months 3 weeks 6 days 14 hours ago) and read 6136 times:

Does BA issue ID90's? Aren't they part of ZED (zonal Employee Discount)?

GlobeTrekker



The World Is A Book And Those Who Do Not Travel Read Only A Page
User currently offlineAlanUK From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 4 months 3 weeks 6 days 13 hours ago) and read 6114 times:

As far as I know, BA offer both ID90/80 and ZED, depending on the airline you work for.

User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 18, posted (9 years 4 months 3 weeks 6 days 13 hours ago) and read 6115 times:

SATL wrote "I understand the first to get upgraded should be pax who paid full fare. And I also understand about appropriate dress. But after that it sounds as though you think the airline employees are better or more valuable than the paying pax in the back....

If that's the prevailing attitude than I can see one reason why US airlines are having such a hard time."

SATL, please do not attempt to put words in my mouth. I do not think that airline employees are better than paying pax. I however also do not think that they are any worse. They are just as valuable as the paying pax and should be treated accordingly.

What attitude? Not to upgrade a paying pax over a fellow airline employee? Where is the attitude. Well then I am glad to have this attitude. It is the least I can do to ensure that some of my brothers and sisters get a chance to taste the hallowed ground of J or F.

Oh BTW - Not only were you wrong about the attitude thing - Mine and yours ( you may want to reread your first post concerning upgrade and tell me whose got an attitude as a matter of fact.) I'm sorry that I've got to tell you that I don't work for a US airline. The one I work for is international and it is doing quite well. Hmmmmmm perhaps if my US compatriots stopped upgrading paying pax over their fellow brothers and sisters in the industry - they may do just as well.


User currently offlineLegendDC9 From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 4 months 3 weeks 6 days 13 hours ago) and read 6102 times:

DL does always try to UG and their folks should be commended for it. I do agree with Fanoftristars, Airline staff worldwide is all a part of a large but slowly shrinking community. We need to look out for eachother. I am also a big UA fan now after they UG me on a regular ticket for free, after telling them I was staff on another carrier. This was on LHR-ORD and was greatly appreciated!


User currently offlineSATL382G From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 4 months 3 weeks 6 days 13 hours ago) and read 6080 times:

Where's the attitude? Right here:

So let me see if I understand this. Airline employees are busting their assess to help make a success of their airlines and the industry; yet their butts are not good enough to sit in at least J.

and here...

Hmmmmmm perhaps if my US compatriots stopped upgrading paying pax over their fellow brothers and sisters in the industry - they may do just as well.

Pax bust their ass to pay the fare. If there's an available seat in a premium cabin and the pax are otherwise qualified, the paying pax should get first consideration. The employees can take a seat in the back, after all there perk is free transportation -- not necessarily a premium cabin


User currently offlineTWAAF9 From United States of America, joined Nov 2004, 88 posts, RR: 0
Reply 21, posted (9 years 4 months 3 weeks 6 days 12 hours ago) and read 6041 times:

Having flown BA (PHL-LHR-ZRH-LHR-PHL and PHL-LHR-PHL) in the past couple months, this topic surely hits home for me.

At least four of my airline friends have always said that BA is the MOST generous when it comes to upgrading OAL staff. That said, only on one of the legs listed above was I upgraded to World Traveller Plus, each other leg, World Traveller or Euro Traveller only, with each flight having a light load in all cabins. Don't get me wrong, I'm incredibly grateful to BA for extending the privilege to me (all I paid was taxes and immigration fees), but am I doing something wrong by trying to be the model non-rev (unseen, unheard, and gracious) and still getting stuck in the back?



Ahh, the power of SABRE...
User currently offlineChilledflyer From United Kingdom, joined Feb 2004, 115 posts, RR: 0
Reply 22, posted (9 years 4 months 3 weeks 6 days 12 hours ago) and read 6037 times:

I have to say, I have never been upgraded on Non-Rev tickets in my experience no matter what airline (CX, BA, VS, KL) I travel on. And normally on Non-rev tickets, they plonk you right at the back of the plane regardless of what FF status you are on lol

But I have to say, out of all the airliners I've been on, BA have been very generous with UGs from W Class to C (i.e. 4 times last year), though only ex-LHR, never on any inbound journeys. Same goes for VS but also only ex-LHR as well. However CX is VERY STINGY on UGs (in my experience), virtually NON-EXISTENCE!

Indeed, I have noticed that you only get upgraded if you buy full-fare tickets AND have their FF on quite a high tier.

--chilleflyer--

P.S. Forgot to mention, GF upgraded me from Y to F from AUH-LHR, and I was on a discounted Y class ticket...now that is what i call jammy



Justice delayed, Justice denied
User currently offlineAirbusDriver From United States of America, joined Feb 2001, 255 posts, RR: 1
Reply 23, posted (9 years 4 months 3 weeks 6 days 12 hours ago) and read 6022 times:

Here at Usair it's 20$ for upgrade domestic/Canada/Mexico or 100$ for Europe.
Or you can jumpseat and upgrade for free but no drinking.

Jumseating on other airline:
-Always if available ( company policy ) DL,UA.
-Sometime ( not company policy) AA, NK.
-Never NW, CO.

ID90/ZED Fare, AF if available always put me in C class.

Hope this help.


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 4 months 3 weeks 6 days 12 hours ago) and read 6009 times:

Pax bust their ass to pay the fare. If there's an available seat in a premium cabin and the pax are otherwise qualified, the paying pax should get first consideration. The employees can take a seat in the back, after all there perk is free transportation -- not necessarily a premium cabin.


And employees bust their ass to keep customers coming back to their airline. But since you want to talk about pax going up there and mentioning "qualified", then let me ask you. What constitutes qualification for moving up to the First Class cabin? You have 200 people on the plane and 20 left open FC seats, how are you to decide who goes up there? Who paid the most for their "coach" fare? Who has the most FF miles? Who is the most loyal pax(like you could ever figure that one out)? Or who bought a ticket for that specific flight earliest?

Just suck it up, if you want a First Class seat, pay for it or upgrade with miles. If you choose a coach fare and seat, don't expect a First Class seat, it don't work that way. Believe it or not, employees would be more than happy for you to purchase a First Class seat, it gives us a job. But don't expect to pay for a coach fare and be upgraded for free.

I can't remember the last time that I went to a restaurant, ordered a burger, and then expected a 12 oz. New York Strip with all the trimmings just because I have eaten there before.


25 SegmentKing : Only a few airlines have "no NRSA in F/C/J/A/D" or whatever cabin you want to call it. Most, if not all, airlines award Non-Rev upgrades based on your
26 AirbusDriver : Best and Worst. Domestic best First: Usair A319/320/321 Best Seat, AA Best Service, UA Good , Dl Good, NW OK. Domestic Worst First: Usair B737/B757 Wo
27 Aerofan : ""Pax bust their ass to pay the fare. If there's an available seat in a premium cabin and the pax are otherwise qualified, the paying pax should get f
28 SATL382G : To continue with your examples: While they may get a discount neither the restaurant employee or the worker at the opera hall ends up with their emplo
29 Aa777jr : I have a non related question. If I fly as a D3 on American from AUS-ORD-LAX-SYD, the LAX-SYD will be codeshared flight on QF. Will QF upgrade my tick
30 Aerofan : And that's where you are wrong once again. As a former employee of a reputable restaurant - I can tell you we did. And with regards to the opera it se
31 SATL382G : And that's where you are wrong once again. As a former employee of a reputable restaurant - I can tell you we did. Eating the top of the line steak in
32 Post contains images B6FA4ever : all i can say is that HA is an airline that could've hooked me up w/ a First class seat. i actually flew them a couple times this year (but i was an a
33 Jkudall : If you are on a ZED, airlines will most likely not upgrade you.
34 JC5280 : I flew this last week on USairways with a paid ticket. $450 My colleague was also travelling on that flight on an ID95. He was upgraded, I was not. Od
35 Ord777 : I fly ID90 on UA almost every weekend and I get upgraded whenever space is available - usually about 70% of the time. Last week flying from IAD to ORD
36 SegmentKing : An American D-3 can only be used on American, American Eagle, or American Connection metal. D-3s do not carry over to Other Airlines, regardless of al
37 An-225 : Remember kids, non-revving goes both ways. One day, you're a king in first, eating fillet minion and drinking fine champagne. But the next day you may
38 B6FA4ever : "And to all the people who say that non-revs shouldn't be in the premium cabins - work for an airline first and then come back to me." Alex....AMEN! ~
39 ZSSNC : Aerofan, SAA has a pretty strict "never upgrade a nonrev"-policy. If nonrevs are upgraded only against a managers signature or at the (not so company
40 ANCFlyer : I'd gladly welcome any non-rev in a premium cabin. They earn it, just like the VVFFs. Why not, they're usually much better company than the first schm
41 Post contains images Thunder9 : AA777jr & SegmentKing -- Here's a quote directly from the AA "Trip Book" regarding D3 travel eligibility... Travel on American Connection "D3 guests m
42 SegmentKing : I stand corrected regarding D3 travel on American Connection. In regards to UA upgrading other airline employees, again, it all depends on who is on t
43 Ual777contrail : I think VS is the worst. They have rude staff. Once they found out we were American they were ruder. Someone said show your badge and tell them you wo
44 GMUAirbusA320 : "While they may get a discount neither the restaurant employee or the worker at the opera hall ends up with their employers premium product as a perk.
45 Virgincrew : Hey guys, Well I agree with the comments about VS we do generally upgrade when we can. VS employees come first, we get 'Premium space available upgrad
46 Swatpamike : Hello everyone Question that us a little off topic but not much. I am a Southwest employee. My wife and I purchased BA e-tickets for a trip from JFK-
47 Lamedianaranja : KLM policy: upgrades only if Ycabin is overbooked. Non revs do get upgraded first, but usually only the KL staff. Other airline staff goes in Y regard
48 Aerofan : An-225 May I put you on my respected list for your post With regards to your second paragraph - I just don't understand indeed why it isn't done more
49 Evolution : I always thought that if you had ordered a special meal, vegetarian for example, then you were guaranteed NOT to get an upgrade regardless if you are
50 Aerofan : Didn't think u could order a special meal when nonrevving
51 SegmentKing : consider yourself LUCKY if you get a meal while flying space-a! -n
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