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New EU Laws On Compensation Re: Overbooking..  
User currently offlineZonky From New Zealand, joined Nov 2004, 432 posts, RR: 0
Posted (9 years 11 months 1 day 9 hours ago) and read 2608 times:

How do these apply? EU airlines only?

All airlines where flights are in the EU?
All airlines where the flight departs in the EU?
All airlines where the flight arrives in the EU?

General info on the compensation guaranteed: http://www.elections2004.eu.int/highlights/en/804.html

Does it have to be cash, or can it be in the form of vouchers?


6 replies: All unread, jump to last
 
User currently offlineTreg From Estonia, joined Oct 2001, 537 posts, RR: 0
Reply 1, posted (9 years 11 months 1 day 3 hours ago) and read 2550 times:

Does anybody has some insight how it might work?

If I am delayed one night because of late incoming flight (and resulting lost connection), do I qualify for compensation? It just happened to me at CPH. FRA-CPH flight was late and as a result I lost CPH-LPI flight. I was booked to the hotel but arrived to my destination more than 12 hours late. Am I entitled for any compensation?

PS. The funny thing was that my luggage actually made it - it arrived with the original flight to LPI, while me and my friend had to spend extra night in CPH...  Nuts


User currently offlineCrossChecked From United Kingdom, joined Sep 2004, 257 posts, RR: 0
Reply 2, posted (9 years 11 months 1 day 3 hours ago) and read 2534 times:

Lots of different rules apply to your case, Treg.

First question : Did you buy a through-ticket????

- If you bought one ticket for 100E from one source and a connecting ticket for 100E from a different source INSTEAD of buying a 220E ticket from one single source (i.e. your whole journey is on one single ticket number/booking PNR), then NO, you are not covered. In order for you to be covered, the entire journey has to be on one PNR.

This is a major problem in the United Kingdom with a lot of passengers booking bargain holidays with charter carriers from Gatwick etc. and travelling there on BA or BD from regional airports. If the BA/BD service is delayed and the pax misses their charter flight, THEY ARE IN NO WAY COVERED and the airline has NO RESPONSIBILITY to get them to their final destination. This can result in the loss of the flights AND the accommodation (if a package holiday is booked).

Next question : Was the delay weather related?

- If the delay is caused by weather, again, the airline's liability is limited. It's unusual for an airline not to try and accommodate passengers if there are major weather delays but the carriers are in no way required to do so.



Cabin crew, doors to manual and cross check.
User currently offlineTreg From Estonia, joined Oct 2001, 537 posts, RR: 0
Reply 3, posted (9 years 11 months 1 day 2 hours ago) and read 2520 times:

I had one single ticket ICN-FRA-CPH-LPI with LH. As I was so damn tired from the 12h ICN-FRA leg then I was not exactly in the mood of bargaining. Otherwise I would have pushed them little more.

And we were late because the CPH-FRA flight was already late and as a result FRA-CPH was delayed as well. They quoted strong headwinds as a reason (1 h late on 1,5 hour flight?)


User currently offlineBobnwa From United States of America, joined Dec 2000, 6490 posts, RR: 9
Reply 4, posted (9 years 11 months 21 hours ago) and read 2454 times:

The compensation is for denied boarding, not overbooking which are two different things altogether

User currently offlineLj From Netherlands, joined Nov 1999, 4461 posts, RR: 0
Reply 5, posted (9 years 11 months 20 hours ago) and read 2429 times:

How do these apply? EU airlines only?

All airlines where flights are in the EU?
All airlines where the flight departs in the EU?
All airlines where the flight arrives in the EU?


The regulation applies to all flights from and within the EU. Moreover the regulation also applies to flights to the EU if an EU airline is operating the flight (provided that you don't get compensation according to local laws).

Does it have to be cash, or can it be in the form of vouchers?

The airline is allowed to offer vouchers but the passenger is entitled to compensation in cash (the passengers must agree to a compensation in vouchers)


User currently offlineIcarus75 From France, joined Oct 2003, 804 posts, RR: 0
Reply 6, posted (9 years 11 months 8 hours ago) and read 2368 times:

On october 23rd, I was booked on LH flight CDG/TXL at 0930am.
While checking in CDG, they proposed me to fly thru FRA (instead of a direct flight), making me arrive at TXL 2 hours later than with the direct flight.
The compensation was : 150€ cash or 300€ voucher valid for one year and/or refundable 150€ for 3 years.
I was not in a hurry and I choose the voucher.



Flying is amazing!
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