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Fly AA And Wait... 4 Hours For A Gate  
User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5347 times:

From the Chicago Tribune today:

One passenger on an American flight from San Francisco said there were no available gates when her plane arrived at O'Hare around 12:35 a.m. The passengers remained on the plane until 4:55 a.m., she said. While some passengers slept, the flight attendants showed the movie "A Cinderella Story" to keep people entertained.


When I was with United Express, I worked at O'Hare from 97-98 and I've NEVER seen all of AA's gates used overnight... this is a total crock. Why couldn't they just park in the alley, deboard via air-stairs and bus passengers in??? I mean AA has a massive fleet of employee shuttle busses that were probably sitting idle.. but come on! They could have at least opened up the cafeteria at K19 for these folks, rather than throwing pretzels and a movie at them for 4 hours...

although I bet they made the pax pay for headsets!

-nate

45 replies: All unread, showing first 25:
 
User currently offlineSoups From Ghana, joined Jun 2004, 3438 posts, RR: 14
Reply 1, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5282 times:

Hope they enjoyed cindarela story LOL
cant they use remote stands/buses?



Next destinations, Suarabaya, beirut, paris, Accra
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5266 times:

You mean no aircraft departed the whole of ORD for 4 hours ? Time to buy some truck-steps, AA.

User currently offlineGroundstop From United States of America, joined Jun 2003, 611 posts, RR: 6
Reply 3, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5267 times:

"Why couldn't they just park in the alley, deboard via air-stairs and bus passengers in???"

During a blinding snowstorm with an icy mix of snow and slush on the ramp? That's quite a liability. Remember this isn't a standard RON aircraft arriving on a normal night. The entire operation was backed up by 4+ hours. While I don't know about ORD, I have on more than one occasion seen all of Delta's gates at ATL be occupied at midnight. Once they even put themselves on a second-tier groundstop due to gate congestion. So...it is possible.


User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5254 times:

Reports from friends who work at United World Headquarters said it wasn't a blinding snow storm at all.... said Ops were back to normal just after midnight....

maybe all the rampers went home! (very good possibility, considering that the shifts start at 5am @ ORD!)

-n


User currently offlineBigblack From United States of America, joined Aug 2004, 600 posts, RR: 0
Reply 5, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5254 times:

Yes, weather was horrid. Better showing a crappy movie then having pax's fall and sue.

I just wonder if the F/A's took a poll. Cinderella Story?

yuck!



Someone special in the air
User currently offlineGroundstop From United States of America, joined Jun 2003, 611 posts, RR: 6
Reply 6, posted (9 years 9 months 3 weeks 4 days 7 hours ago) and read 5222 times:

The weather may have tapered off, but ops were definitely not back to normal. Ops didn't return to normal until Thanksgiving afternoon. Cancellations and delays due to equipment out of place or crew legality were widespread well into the next day.

User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7545 posts, RR: 8
Reply 7, posted (9 years 9 months 3 weeks 4 days 6 hours ago) and read 5145 times:

They will likely get sued, if NW get's sued for that plane in Detroit, then i dont see any reason why AA would be an exception. NW couldnt return to the gate because the airport couldnt clear the snow fast enough, remember, the plane was in line for takeoff when the storm hit fully, and before anyone knew it, there was snow everywhere.

This slightly different, but none the less passengers trapped on an airplane.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineUALramperORD From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 9 months 3 weeks 4 days 6 hours ago) and read 5096 times:

Actually the cafeteria at K19 was closed after 9/11 due to lack of cash. I tried going there last winter when on break from International but got the bad news.

User currently offlineCALMSP From United States of America, joined Aug 2003, 3964 posts, RR: 7
Reply 9, posted (9 years 9 months 3 weeks 4 days 6 hours ago) and read 5060 times:
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regardless of a snowstorm or not...........EGE has no jet-bridges.....they de-board via stairs only.....AA should be ashamed of themselves....someone in Operations should have taken initiative to find a way to get them off. Good customer service their AA...


okay, I'm waiting for the rich to spread the wealth around to me. Please mail your checks to my house.
User currently offlineFriendlySkies From United States of America, joined Aug 2004, 4105 posts, RR: 5
Reply 10, posted (9 years 9 months 3 weeks 4 days 5 hours ago) and read 4975 times:

CALMSP, what do you mean by EGE? If you mean Eagle, they have a lot of jetways at ORD. I don't believe there is one gate w/out a jetway.


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User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 11, posted (9 years 9 months 3 weeks 4 days 5 hours ago) and read 4929 times:

EGE, the airport near Vail, has no jetways, and snowy conditions for most of the season.

N


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 9 months 3 weeks 3 days 19 hours ago) and read 4667 times:

No excuse, AA falling down on the job. Tell ya what, I'd have been very pissed off to sit there for four hours, snow storn or otherwise. It's bullsh!t. IMO, AA has some explaining to do.

User currently offlineFlairport From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 9 months 3 weeks 3 days 18 hours ago) and read 4583 times:

If there is a bright side to this story...it was midnight-4, so, hopefully, most people were sleeping and if not, its not like they had an important meeting to get to!

User currently offlineCkfred From United States of America, joined Apr 2001, 5235 posts, RR: 1
Reply 14, posted (9 years 9 months 3 weeks 3 days 18 hours ago) and read 4542 times:

In looking out my living room window, the snow had pretty much stopped by 10 pm. Now, if the air stairs had become coated in snow and ice, which was the case with my driveway, then taking passengers off in the alley would have been a problem.

But I do find it difficult to believe that AA couldn't have towed a plane from a gate and parked it either by a maintenance hanger or a hard stand, so that another plane could put off passengers and cargo.

As for the cafeteria at K19, a friend of mine who works for AA told me that the cafeteria initially reduced hours, because of the many places to eat in Terminal 3, including the food court at the H-K split. Employees were finding more food choices, even though the prices in the cafeteria were cheap. Apparently, there are a lot of pilots and F/As from other crew bases who like
having extra time at ORD, because they can eat at Wolfgang Puck's spot in the terminal.

Then, it became cost prohibitive to have the cafeteria open during off hours, so the kitchen was closed, and vending machines were put in


User currently offlineOrdpark From United States of America, joined Nov 2003, 574 posts, RR: 1
Reply 15, posted (9 years 9 months 3 weeks 3 days 17 hours ago) and read 4493 times:
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I certainly can't speak for AA, but I'm sure they did everything possible to gate all of there incoming flights as quickly as possible. It is quit possible that inbounds had to wait for extended periods due to gate congestion. Outbounds can quickly back up due to connecting crews stuck on other inbounds, unforseen deicing delays, malfunctioning deicing rigs, you name it, it can happen.

User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 9 months 3 weeks 3 days 17 hours ago) and read 4474 times:

Myself and coworkers would always hop in our tugs and go over to K19 for lunch until an AA manager got upset seeing so many UAL ground equipment pieces over on their ramp!

The UA cafeteria at C-Side just lost its luster... the salad/fruit bar was always good, but the canteloupe was iffy.. some days it was perfect, others it was like biting into "water"

-n


User currently offlineAAplatnumflier From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 9 months 3 weeks 3 days 16 hours ago) and read 4422 times:

I want to see this story in writing. I was at ORD that night waiting for a departing plane and all the planes went into their gate as the outbounds were just sitting out there waiting. I dont know about 12:30 as I left at about 11 but I dont see this as totally true. If she were on an outbound flight than I may have believed it but all of the inbounds were given a gate.

User currently offlineJetblue From United States of America, joined Sep 2004, 393 posts, RR: 5
Reply 18, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 4332 times:

Oh, so by the article you must think this only happened to AA...riiiiight. I work for United Express that feeds in to Chicago and we had more than half our flights canceled. When checking connections for the O'Hare passengers there were MANY 4-5 hour delays there, on United.

In fact, we had a 1:55pm departure that boarded at 3pm, they sat AT THE GATE with passengers in it for over 3 hours, and then had to cancel!

It just so happened they took the American Airlines flight as an example and now you think it only happened to them.

jetBlue



We know for you it's not just a seat on a flight to a place. It's a seat on a flight to your life.
User currently offlineAa777jr From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 9 months 3 weeks 3 days 15 hours ago) and read 4315 times:

get real, this story is total fabrication, i was there that night and i doubt any AA flight was out on the runway later than 12 midnight, i want to see documentation. sounds like a load of horse poo slander to me. it was a crazy snow storm at ORD regardless of what the precious rampers say.



User currently offlineAERoc From United States of America, joined Aug 2004, 311 posts, RR: 0
Reply 20, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 4288 times:

Ya, that night I was working In KROC. We had out 4:00pm Arrival still at the gate when I came into work at 8PM at night with PAX on it and cancel. I work the TKT counter and ramp. Luckly I was on the ramp that night. However our 6pm inbound cancel, our 8pm cancel, our 12am cancel (was a pre of 4am at one point beore canceling) O'Hare sucks and this proves it!!! That same night at KROC UA had their last one from ORD come in at 5:09AM(its a 11:37pm arrival) to make a 6AM turn how about that? Yes this all sucks but this is ORD we are talking about. They have problems becuase its too sunny out, and Segmentking you should know this if you worked with UA Express!!!!!!!! At ORD durring a snowstorm with so many CNXD flights where do you think the planes go? They sit at the gate. Ya the ramp crew could have pushed a plane off the gate for you, but do you think they were even there? Or care about you? NO!!!!!!!!!!!!!!!! Its ORD!!!!!!!!!!!!!!

User currently offlineSegmentKing From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 9 months 3 weeks 3 days 14 hours ago) and read 4197 times:

In 1997, ORD wasn't as much of a clusterfuck as it is now. This is back in the days when AWAC was down at B22 and had a few flights leaving the E Gates, again, this is prior to the massive "RJ" build-up that causes back-logs.

Atlantic Coast and Great Lakes Dispatchers would normally cancel a flight if it was to be delayed 2+ hours. Air Wisconsin would normally axe flights if they were "estimated" to depart after 1230AM due to union work rules. The absolute latest departure I can remember from ORD was one of our Sioux Falls, SD flights that normally leaves at 920PM and it departed a little after midnight... a good way to tell for us openers how bad it was the night before was to count the # of planes on our ramp.... we (ACA included) only had 4 planes on the average, and sometimes we came into work with a full ramp (28 planes), NO JOKE!

I believe that on this particular holiday there was a push to operate *every* flight, regardless. But in all honesty, in 2 years, I never remember an airline pushing back past midnight unless it was scheduled (Mexicana & Taesa come to mind). I do remember countless nights where our gates (F1 - F5) became hotels and my agents became "waitresses and waiters" offering pillows, blankets, water, and juice. We'd even open up commissary and pass out snacks and munchies to passengers with our tickets.

Btw, I don't hate AA... and I do believe the Chicago Tribune over other media sources, I just think this is profound. At least when planes divert they can sometimes pull up to the gate and deplane their passengers; I did this once flying PHL-FLL on US once... due to tornados we circled for an hour then landed @ PBI and I got the hell off... this was at 430PM... the plane finally landed in FLL at 10pm that night.


Link to the story:

http://www.chicagotribune.com/news/local/chi-0411260109nov26,1,7229395.story?coll=chi-news-hed

Story:

O'Hare tries to get back up to speed
Storm left many sleeping at airport


By Virginia Groark
Tribune staff reporter
Published November 26, 2004

The winter storm that hit the region Wednesday wreaked havoc on air travelers, forcing hundreds to sleep at O'Hare International Airport and leaving scores more stranded in airplanes for hours after they had landed.

About 300 people spent the night at O'Hare, according to Annette Martinez, spokeswoman for the Chicago Department of Aviation. Even Thursday, after the storm had cleared, O'Hare was experiencing up to 30-minute delays as the airport tried to resume normal operations, she added.

The storm hit on one of the busiest travel days of the year. It was bigger and lasted longer than expected, complicating matters for some of the airlines, officials said.

American Airlines spokeswoman Mary Frances Fagan said the storm's icy nature and problems with the airline's de-icing trucks added to the delays. Nine American flights departed between midnight and 5 a.m. Normally, the airline operations finish around 10 p.m., she said.

"We didn't cancel deeply because we had heavy loads," she said. "So we were trying to run everything and not cancel flights because it would have been an even bigger mess today."

One passenger on an American flight from San Francisco said there were no available gates when her plane arrived at O'Hare around 12:35 a.m. The passengers remained on the plane until 4:55 a.m., she said. While some passengers slept, the flight attendants showed the movie "A Cinderella Story" to keep people entertained.

Meanwhile, some American employees who were supposed to leave at 10 p.m. were still working at 5:30 a.m. Thursday to help fix the situation, Fagan said.

"We were doing the best we could with the conditions we faced with the type of storm we had," she added. "Mother Nature just wasn't cooperating yesterday."



User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3019 posts, RR: 2
Reply 22, posted (9 years 9 months 3 weeks 3 days 13 hours ago) and read 4127 times:

That is absolutely scandelous!

Who ever is liable - I would sue them for false imprisonment or Being Held Against Your Will! (Im Kidding!)

I complained after having to wait 10mins when US Airways had to queue for a gate to become free at LGW. (I was tired and restless after an 8hr flight).

Surely the authorities could have parked the aircraft up at another gat even if it was at a different terminal.


User currently offlineKateAA From United States of America, joined Nov 2004, 89 posts, RR: 3
Reply 23, posted (9 years 9 months 3 weeks 3 days 10 hours ago) and read 3838 times:

Well at least the PAX got their moneys worth, of the seat I mean.

When I worked for United we had to wait and hour and a half for a gate and another time we diverted to an airport where they did not have steps high enough to reach the aircraft!

It happens to the best of airlines (and in UAL's case, the worst).

What’s going on with LHR at the moment, when I was there a few weeks back loads of Virgin Atlantic aircraft & UAL aircraft where parked at outer stands, I guess it must have something to do with BAA's refurbishment of T3?

Kate


User currently offlineMcmahonsmr From United States of America, joined Dec 2000, 318 posts, RR: 0
Reply 24, posted (9 years 9 months 3 weeks 3 days 6 hours ago) and read 3336 times:

To be honest the story does not surprise me. I have sat on AA's 777 at JFK for two hours waiting for a gate; sometimes an hour. Apparently, according to an FA only Gates 8, 9 and 10 are equipped for 777 aircraft. During peak hours (6-9pm) if there are delays etc. inbound aircraft have to wait. Which begs the question why couldn't they park at a remote stand and bus us in. I would guess there are Customs issues, etc.

But this four hour wait . . . unacceptable. I would have written a letter to Customer CAAre and requested the equivalent of the mileage back to SFO since 4 hours is approximately how long it would have taken. Thing is . . . they'd probably give it to you.


25 AAplatnumflier : Yes you may think this story is bad but i was at that airport from 4p.m. to about 11 or so and then we had to wait for the deicing and then we had to
26 YVR2SAN : Since the newspaper did not seem to take the time to get a comment or verify this delay with AA and since passengers tend to tweak facts, I dont take
27 Ckfred : Until AA depeaked ORD, it was very common for flights that landed early to either take a long route from the runway to the gate or to sit in the penal
28 SHUPirate1 : BTW, I should ask, which American flight was this? I'm guessing AA554, but obviously, I'm not sure.
29 Ejmmsu : I guess its best to book through a southern hub during the winter. It was 65 degrees in Dallas on thanksgiving.
30 SHUPirate1 : Ejmmsu-actually, the irony about this is, last time I flew during the winter and experienced a delay (other than on United Express/Atlantic Coast Airl
31 FlewGSW : And as bad as the wait for a gate was on that SFO flight 554/24November, there was an LAX flight that: Flight 1002/24November. 737-800 Skd to depart L
32 Jacobin777 : I flew flight 554 from SFO-ORD.....fortunately it was on the 26th (couple of days ago).....man, talk about deserted airports..I thought SFO was some s
33 Silver1SWA : Until AA depeaked ORD, it was very common for flights that landed early to either take a long route from the runway to the gate or to sit in the penal
34 Acvitale : Why doesn't someone check the AA flight arrivals from SFO-ORD on the said date and put and end to the speculation once and for all.
35 Stlgph : Had a similar thing happen the other day where we landed on the runway rigth next to the K Concourse, then kept going making a complete loop around th
36 SegmentKing : I flew flight 554 from SFO-ORD.....fortunately it was on the 26th (couple of days ago).....man, talk about deserted airports..I thought SFO was some s
37 IslipWN : It happened to me when I flew from SLC-ORD. We had to wait two hours, and I missed my connection to LGA. I was transferred over to the next flight.
38 Isitsafenow : AA must of had the biffys serviced when sitting on the deck waiting for that gate. At DTW a few January's back, the biffys were overflowing because of
39 Post contains images Lrockeagle : I called dispatch one night to find out when our last inbound would depart ORD and he explained to me that the rampers got off at 900pm so the planes
40 Post contains images ORDflyer : I purposely booked through ORD Dec. 19. I want to see the winter weather up there Don't jinx yourself, with Chicago's unpredictable weather it could b
41 FlewGSW : Here are the details for AA and AE at ORD on November 24 from 2:00pm CST on... (Can you tell what the arrival rate into ORD was set to by the FAA?) Be
42 Smcmac32msn : Don't be bitching about 2 hour waits... could have been a lot worse had a lot of UA Express flights cancelled that would have come in. Easily you coul
43 BestWestern : Between 8 and 9pm, 17 flights our of 35 operated on average 6:02 late with 170 minute taxi in time. Flight 1496 from IAH ran 7:57 late. Average 3 hr
44 B757capt : Don't forget FLG Flagstaff has snow and no jet ways.
45 RDUDDJI : I talked to a UA captain on the ORD employee shuttle one day who told me that back when he flew the DC-10, one day they taxied out in a snowstorm, cou
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