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The WN Experience  
User currently offlineORDAgent From United States of America, joined Dec 2003, 823 posts, RR: 1
Posted (9 years 9 months 1 day 4 hours ago) and read 3033 times:

I've never flown WN before and need a couple pointers.

1) If I check in online does that count towards my boarding priority? In other words at 12:01 on the date of departure should I print my boarding pass?

2) I'm assuming I should loiter as close to the jetbridge doorway to get there when my zone is called? I'm assuming I wouldn't be the only one doing it. This is the main reason I have avoided WN in the past since I really want that seat assignment but in this case (mdw-fll) the price couldn't be beat and I am afraid of TZ insolvency at this point.

3) I'm flying a 737-700. Are all these aircraft upgraded with the winglets? I just love the look.  Smile

4) Any other WN advice?

Thanks in advance!



37 replies: All unread, showing first 25:
 
User currently offlineFlyabunch From United States of America, joined Nov 2004, 517 posts, RR: 4
Reply 1, posted (9 years 9 months 1 day 4 hours ago) and read 3010 times:

You don't want to just loiter near the jet bridge, you want to be in your line A,B, or C as soon as you get there. If you just hang close you will end up at the end of your group which is about the same as being in the next group. Checking in early will get you in A with your choice of the best seats. Make sure you are there early in the line.

Mike


User currently offlineBCAInfoSys From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 9 months 1 day 4 hours ago) and read 3005 times:

You want WN advice? Avoid them entirely. I flew them a few weeks ago and was absolutely disgusted with the level of "service" they provided. I mean.. we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoever. They put out a cooler of sodas and little packages of vanilla wafers, that's it! I mean.. I had a 1.5 hour MX delay on DL and they gave me a $100 voucher. But a 4-hour one on WN, nothing.

I've flown WN previously and as kind of lukewarm as to their service, but now I'm going to vote with my pocketbook. I won't be flying WN for a while. Give it a few years and we'll see where we're at I suppose.

Steve


User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4782 posts, RR: 26
Reply 3, posted (9 years 9 months 1 day 4 hours ago) and read 2979 times:
Support Airliners.net - become a First Class Member!

Disregard that last post. Some people just don't get it and some people will hate WN to the grave.

If you print your boarding pass the night before, you are pretty much guaranteed to be in group A. I'd do it at 12:01 AM if you're up. I mean why not? You are worry free after that. If you are in group A, I would say you wound't have to loiter in the "A" line area as soon as you get there. If you are in A, relax, and just make sure you get on before the "B" group is called. You have priority over B so just remember that. You will get pretty much whatever kind of seat you want if you are in group A. Even in group B you still have a lot of plane to choose from when you board. So advice would be to print that pass as soon as you can/want. Get there in plenty of time, and just relax. Unless you want to be the first on board, casually get in line sometime before they start boarding and you should be fine.

As far as the -700s go, I would say you have a pretty good chance flying o a wingletted aircraft. There seems to only be a handfull left that do not have them yet. And if you are flying round trip and both legs are -700s, I'd say at least one of them will have winglets.



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineAZjetgeek From United States of America, joined Jul 2004, 235 posts, RR: 2
Reply 4, posted (9 years 9 months 1 day 4 hours ago) and read 2932 times:

Four weeks ago, my girlfriend and I flew WN from PHX-LAS. On the outbound flight, I printed our boarding passes from the on-line check-in around 6:15 a.m. the day of the flight. Our flight was scheduled for 2:05 pm. We were in the A group. Obviously, the sooner you check in, the greater the likelihood of getting into that A or B group.

On the return flight, we had to print our passes off the kiosk at McCarran in LAS. We got the B group. We still got good seats and were able to sit together despite it being a full flight.

BTW, our outbound flight was delayed some 70 minutes due to bad weather in Las Vegas.

ORDAgent - Enjoy your flights on WN! I do hope you get a 73G with winglets. They're great looking aircraft. On both legs of our trip to LAS, we drew a 733. One was in the blue/orange color scheme. The other was in the old scheme.

To BCAInfoSys - Sorry you weren't pleased with your service. That is not typical of WN. On my recent flight, the outbound leg was overbooked. A gate agent asked for a volunteer to bump and offered that person a $200 voucher as well as a ticket on WN's next flight to LAS. They got a volunteer within a minute or two.



Long live the RJ!
User currently offlineGuitrThree From United States of America, joined Oct 2004, 2045 posts, RR: 8
Reply 5, posted (9 years 9 months 1 day 4 hours ago) and read 2916 times:

I HATE the WN boarding process. I do, however, fly them. Why? Like everyone else, price and the availability of flights, at least here from Nashville (9th biggest SWA Hub). Not only a large number of flights, but a large number are NON-STOP. Wonderful. I'd stand in the cattle call lines in exchange for not having to make a connection/boarding/unboarding any day. I have found their service on par with United and Delta, both which I've flown in the past 12 months. If you want food, bring your own, it probably will be better anyway!! Apparently I'm not the only one thinking this way.
____________________________________________________________
From FORBES.COM

Southwest Airlines Traffic Up in November
12.03.2004, 08:24 AM

Low-cost carrier Southwest Airlines Co. said Friday that traffic rose 14.1 percent in November, as the company carried 9.6 percent more passengers during the month than in the year-ago period.

The company flew 4.29 billion revenue passenger miles during the month, up from 3.76 billion miles flown in November 2003. A revenue passenger mile is defined as one paying passenger flying one mile. Capacity, or how many seat miles were actually available for purchase on an airline, increased 11.1 percent to 6.56 billion from 5.90 billion last year.

Southwest said November load factor, or the percentage of seats filled with passengers, rose to 65.5 percent from 63.7 percent in November 2003.

Year-to-date, Southwest has flown 49.08 billion revenue passenger miles, up 11.5 percent from 44 billion miles for the same period in 2003. Load factor rose to 70.2 percent from 67 percent for the 2003 11-month period.



[Edited 2004-12-03 22:35:21]


As Seen On FlightRadar24! Radar ==> F-KBNA5
User currently offlineBlatantEcho From United States of America, joined Sep 2000, 1904 posts, RR: 1
Reply 6, posted (9 years 9 months 1 day 4 hours ago) and read 2897 times:

never, ever wait in line. ever.

I travel alone, and almost exclusively southwest. Never ever stand in line.
---------

I am always the last to board in my group. They call A, I wait for the line to start moving before I stand up and board. I always get a window.

Same thing with B group. Last on will still get a window, though you will be in one of the last few rows.

I've never had A or B and NOT boarded basically last in the group, and I always get my window seat.

If you are C, maybe stand and wait, but unless you are the first few in line, no window = no point.


George



They're not handing trophies out today
User currently offlineORDAgent From United States of America, joined Dec 2003, 823 posts, RR: 1
Reply 7, posted (9 years 9 months 1 day 3 hours ago) and read 2884 times:

Thanks for advice folks! I'm afraid to have a cocktail before I board. It is a family tradition to have a Bloody Mary before boarding the aircraft in order to guarantee a good flight! But after watching Airline those agents appear to be smelling the breath of each pax as they board!

As far as the delay issues, WN gave you what they would have given on the flight. Trust me I have had four hour delays with MANY airlines.  Big grin


User currently offlineCincinnaticj7 From United States of America, joined Aug 2004, 8 posts, RR: 0
Reply 8, posted (9 years 9 months 1 day 3 hours ago) and read 2884 times:

Yea, disregard BCAInfoSys's comments - The last time Delta gave out a hundred dollar voucher for a 1.5 hour delay, airplanes were made of wood and fabric.

I've taken 21 WN flights in 2004 and prior to that exactly zero. I looked on them with trepidation too: What, no assigned seat? Cramped seating? Bad Service?

Never been late by more than 10 min. Always got my seat by the window and I believe they were all around a 34 inch pitch; a couple more than most, if not all, legacy carriers.

Their employees take pride in their airline and it really shows. Print your boarding pass early off the internet and you'll most often get an "A" pass then and just get in the line when you get to the airport. You don't have to get in the very front either as there are normally a few dozen seats that will fit your personal requirements unless you really, really "must" have that one special seat.

I've personally think the WN lack of seat assignments is actually better than assigned seating. Many times on legacy airlines I've had an assigned middle seat on a pretty close to full fare ticket, purchased close to the bone as the business I was in didn't always allow advance planning. The window and aisle seats were usually occupied by passengers on discount tickets that got their assigned seats well in advance. At least on Southwest, everyone is pretty much on a level playing field.

Hope things work out well for you.



User currently offlineKalakaua From United States of America, joined Jan 2004, 1516 posts, RR: 5
Reply 9, posted (9 years 9 months 1 day 3 hours ago) and read 2881 times:

I flew with them very recently... Checked-in 1 hour before departure, but still got to board with Zone A. Then I thought to myself, it's how early you bought your tickets. So, I really don't know... I got to sit where I wanted to sit.

Service is mediocre, good for an hour hop... Peanuts and beverage service. I liked it. My ELP to PHX flight was very fun! We were supposed to initially cruise at FL280, but there was a lot of turbulence, I mean a lot, we had to climb all the way to FL390!!! Wind gusts at ELP was around 30-40MPH. They had to cut out peanut service short... Shucks!  Sad

About equipment, I flew on the 733 PHX>ELP and the 737 ELP>PHX. I had winglets, and those new signature leather seats. I'm pretty sure you'll have the winglets... I wasn't even expecting a 737NG and with winglets on a short 1hr 20min hop!



Gravity explains the motions of the planets, but it cannot explain who set the planets in motion.
User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 15
Reply 10, posted (9 years 9 months 1 day 3 hours ago) and read 2874 times:

Even if your group A, the flight may be coming in with thru pax, and depending on to/from that could be 1-100 passengers on the plane. So board early. My last PHX-ABQ was in from SEA with 95 thru's on, and I had group A and ended up in a middle seat.

Plan on being 10 minutes late. They call 10 minutes late still "on time". If you get an OAK, DAL or MDW crew they won't be friendly, PHX are usually very nice. If its MDW, they are just cold, if not rude at times.

Bring your own food with ya, the snack box's wont take you very far. Hope your not allergic to peanuts.

The lavs are the grossest in the industry, even after they are dumped and so called cleaned.

You may want to have a pair of ear plugs with you incase you get a crew that won't shut up over the PA.



THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
User currently offlineCactus739 From United States of America, joined Jan 2004, 2445 posts, RR: 31
Reply 11, posted (9 years 9 months 1 day 3 hours ago) and read 2835 times:

NWAFA

If they're as bad as you described, why do you use them for all your non rev travel to and from work? Couldn't your own airline get you to work?






You can't fix stupid.... - Ron White
User currently offlineNWAFA From United States of America, joined Dec 2003, 1893 posts, RR: 15
Reply 12, posted (9 years 9 months 1 day 3 hours ago) and read 2832 times:

I have not used a Non-Rev ticket on them in years, its cheaper to buy real tickets. I usually do 90% of my flying on HP. I think HP is better company to fly with.

I do take my own carrier to commute on these days as I transferred bases. I also have my own company that requires me to travel a great deal of my days off.



THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
User currently offlineORDAgent From United States of America, joined Dec 2003, 823 posts, RR: 1
Reply 13, posted (9 years 9 months 1 day 3 hours ago) and read 2831 times:

I forgot how the WN crews have a penchant for "entertaining" the pax over the intercom. My iPod with noise canceling headphones should do the trick!

User currently offlineDsuairptman From United States of America, joined Jul 2003, 899 posts, RR: 0
Reply 14, posted (9 years 9 months 1 day 3 hours ago) and read 2814 times:

I think most of you guys posting here are a little to gung ho on the WN obbession that has seem to captivate air travelers.

I have no quelms about there boarding process, but all this crap about only being able to fly WN beacause of price is really stupid. If other airlines are competing on that route, and they are, there fares are going to be resonable enough to compete with WN. Hell a traveler may even have other LCC options as well.

Silver SWA1: No one should ingnore the post before yours. By your screen name I take it you work for WN, and why you might think its God's gift to airline travelers WN does have legitmate drawbacks.
- Quick turns means cosmetic problems. I've heard of more than one WN plane that had used klenex and peanuts under the seats, and due to Wn "Hurry the turn" menatality, these seats went out unvaccumed. I sure as hell wouldn't sit in a seat like that, with recycled air and cold germs floating that close. Regarldless of what boarding class one is in, any one paying to fly, even WN prices, shouldn't have that type of crap under their feet.

With massive expansion in New England, Herb & Co. have proven WN to be as greedy as the rest of the airlines, all of which are flocking to that area beacause they all think the only people that can afford to fly (at any price) in masse, are in big, liberal, New England towns. Sure those places can justify service, but like every place, they've got limits too. While WN packs those planes full and makes profits, they've got serious problems that erode aways at WN founding principals of speed and relability. Wx and already overcrowded airspace are two cripiling factors on that area, when planes get stuck up there, WN does too, and it does a whammy on the turn times and fleet utilization.

20 minute turns? is that possible still with WN growth and high density fleet, I mean 20 min is not much time to un/up load 137pax and there baggage, then you've got push back and taxi times. As WN expands there are some major airports they service where taxking right to the active is not happening.

BCA: Question them man! WN needs to cough up answers because you're not the only one who is witness to their non existant C/S when it comes to events
not according to schedule. If you watched last weeks airline they made a plea for a volunteer bump on a MDW-MCI flt. and it took a lot of begging to get just one person to take it. WN needs to be a lot more clear on compensation to bumped pax, the don't need just rebooking, how about a gaurnteed seat out, hotel rooms for the night, and a mention of how much they'll give in vouchers? I've never witnessed WN do this when looking for bumps, maybe if they did this and added some of there well known P/A humor, they'd get more takers.

Gutir Three: Just what is wrong with making conx and why do you seem so preturbed @ them. That's how a majority of pax get to where there going!

I am not trying to be totally biased agiansit WN, like anyone I would welcome them at my home airport, but I think the airline has some serious growing pain issues it needs to address before trying to take on the rest of America.




GEAUX SAINTS!
User currently offlineAA54Heavy From United States of America, joined Nov 2003, 189 posts, RR: 0
Reply 15, posted (9 years 9 months 1 day 2 hours ago) and read 2796 times:

Here's my synopsis on WN, For N/S (or direct, same plane) out of TUS (not that anyone cares abotu TUS, but that's what I've got) their great, and as long as your somewhere in the A group, your prety much guaranteed any seat that you want. However, if connecting somwhere, like when I was going to SLC or SEA (since all the flights aren't direct, of course), the connection times are greater than other airlines because they "don't have" hubs and of their 25 (or whatever it is now) minute turnarounds, so all the flights don't "line up" as nice as the hub carriers (in my experience). While on HP, although I have to connect though PHX for everything, all the connections have been like 45 min, enough time to get off the last plane and get on the next one...which is great when I'm actually trying to get somewhere sometime.

The thing that sucked right after 9/11 was the "random" gate checks, so even if you were in A, they would sit there and search my bag and was finally able to board with C, not getting my premier window seat....but that's over for now

Its a good airline, although they only give you peanuts and soda/coffee, etc., what the hell else are the other airlines offering (except for CO and their 1/4 of a sandwich offerings that allows them to say they have "meals on most flights")

I wouldn't worry about your bloody mary's (a brilliant idea), I never had problems with my friends on most airlines while "having had more than a couple"....as long as you can walk straight and not look like a complete ass...



Roger that, turning to our "other" left
User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 9 months 1 day 2 hours ago) and read 2770 times:

I sure wish I had a dollar for every time an innocently commenced thread quickly morphed into a I-hate-SWA/I-love-SWA debacle....  Insane

I'd be -rich-  Big grin


User currently offline2H4 From United States of America, joined Oct 2004, 8955 posts, RR: 60
Reply 17, posted (9 years 9 months 1 day 2 hours ago) and read 2744 times:
AIRLINERS.NET CREW
DATABASE EDITOR

Yeah, OPNL.....how about we get rollin' with Airbus vs Boeing for good measure?

 Smile

2H4



Intentionally Left Blank
User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 9 months 1 day 2 hours ago) and read 2737 times:

>>>Yeah, OPNL.....how about we get rollin' with Airbus vs Boeing for good measure?

Nah, I don't want to be -that- rich...  Big grin


User currently offlineLegendDC9 From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 9 months 1 day 2 hours ago) and read 2724 times:

maybe it time to start a post for all the "most discussed posts that no-one wants to hear about anymore"?

User currently offlineSwadispatcher From United States of America, joined May 2004, 427 posts, RR: 9
Reply 20, posted (9 years 9 months 23 hours ago) and read 2665 times:

So WHEN is NWA retireing those DC-9's..

 Smile


[Edited 2004-12-04 03:18:35]


Maintain 2300 until Boiler, cleared for the VOR-A approach, report BATLE inbound..
User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 9 months 20 hours ago) and read 2557 times:

It's a cheap ticket, I have found the service to be about as good as any domestic flight; you get your drink, you get your sack of pretzels, peanuts, whatever. Everyone from the check-in people to the flight attendants are friendly. You can even check in with a live human, not a kiosk. The seat is as comfortable as any airline's seats, and the view is the same out of the window at 35,000 feet no matter what the airplane says on the side.

The big selling point for me is: You get a real airplane instead of a puny little RJ going into airports that are typically RJ only. Also, WN doesn't screw around, if you see a plane coming for your gate get ready to board, they figured out that those very expensive airplanes don't make them any money when they are sitting at a gate.

Show up early, when the crowd starts to form to board get in line. Also, I hope you joined rapid rewards, you can actually get something out of their frequent flyer program in this lifetime if you only fly occasionally, like most people.

I think most of their -700s have the winglets, maybe a few still don't.

I love the airline so many love to hate, I would fly them again in a heartbeat, but I am still not used to that ugly blue paint they have now, but the color of the plane shouldn't keep anyone from flying them.


User currently offlineGuitrThree From United States of America, joined Oct 2004, 2045 posts, RR: 8
Reply 22, posted (9 years 9 months 19 hours ago) and read 2507 times:

Dsuairptman,
Wow. I have to explain why non-stop is better than connections? I guess some just don't understand, so here goes.

For one. I am a private pilot. So the thrill of taking off/landing is gone. I do it all the time. MYSELF! If I want the thrill of landing in a heavy cross wind, I look out the window, watch the trees blowing, and go do some touch and goes.

Second,
sometimes, when the time is right, I do choose other airlines because WN doesn't fly there. I flew from Nashville to Lihue, HI, in 2003. I had to fly United... with a connection in ORD. Let me tell you right now, the connection from the regional jet terminal to the totally different terminal to catch the jumbo 747 was not only a long haul, but I only had 45 minutes to do it. A run from terminal to terminal with a laptop and carry on is not fun. Also, this fall when I was told in SFO that the shortest way to the US Airways terminal was "this way" from the lazy SFO employee who's job was to, and I'm serious, watch ONE escalator to ensure it was working for eight hours, I not only missed the bus to the other terminal I had to be rescanned in security...
Third,
connections just add to the chances of missing your ride home. How many times has the first leg been late due to MX, WX, etc, and you miss your connection. Then, 8 hours later you get home, if not the next day. Removing a connection equals lowering your chance of not getting where you need to be. Very simple.
Forth,
Baggage connections.. another chance to have late luggage
Fifth,
It's just plain out faster.

As you said, connections are how the majority of PAX get where they are going. Airlines that rely on connections, are, ummm, let's see, UA, Delta, US Air... humm, all in great shape.. yea, WN should use them for examples.
Well, NOT ME, not if I'm flying WN..
Now, when I fly Delta, I'm almost assured a 757 flight to ATL, with more walking if not running just to get on another plane and add to my flight time at least another hour.
Again, I hate the WN boarding.. but if it saves me time, headaches, etc, then I'm on them when I can.

Finally, when flying from Nashville to Portland Maine in 2003 in the winter, the United Flight to ORD was canceled due to MX. They put me on a Delta flight, where it began to snow in Nashville before it departed... problems with de-icing equipment caused a delay... upon landing in Cincinnati, I had 5 MINUTES to get to another terminal. I made it.. with a torn meniscus Ligament in my knee. $11,000 worth of surgery later (thank God for insurance), I'm back to normal.
Do I need to explain more?





[Edited 2004-12-04 07:12:51]


As Seen On FlightRadar24! Radar ==> F-KBNA5
User currently offlineJetMechMD80 From United States of America, joined Jul 2004, 380 posts, RR: 7
Reply 23, posted (9 years 9 months 19 hours ago) and read 2477 times:

"I mean.. we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoever. They put out a cooler of sodas and little packages of vanilla wafers, that's it! I mean.. I had a 1.5 hour MX delay on DL and they gave me a $100 voucher. But a 4-hour one on WN, nothing."


Had to comment on this one. a "FOUR HOUR" delay!! Aircraft break down, happens to everyone. I don't understand the problem here. Would you rather they just pushed back and flew anyway? They had a problem, they fixed the problem, and then they got everyone to thier destination. Sounds like WN kept up their end of the bargain. I don't know why every one feels they must be compensated for something like this. If you get in cab, and it breaks down, do you expect compensation? As for DL giving you a $100 voucher, how much did the fare run you on DL? The $100 is nice, but keep in mind DL isn't making any money right now. How nice will it be, if there is no DL around to use that $100 on? It never fails to amaze me, that sometimes when I used to answer a gate call, I would find a bunch of pissed off people. You are going to be traveling at 500 MPH, at 35,000 ft in a pressurized metal tube. I would be glad that they take the extra time to make sure everything is right before this process takes place. How about a train, have you ever taken one? I remember riding them in Germany. I remember the train would sometimes stop, for no apparent reason, and sit for 30-40 mins, then continue. With no explanation from the crew. I know the money you spend on airline tickets seems like a lot, but trust me, you are getting a LOT for your money, even though you might not see it.

As for WN, while I have never bought a ticket on them, I have Non-Reved on them many times. The people were friendly and we got to our destination in a reasonable amount of time. As for the sodas and peanuts, i am not crossing the Atlantic, I am flying 1-2 hours. I can go that long without a meal, or a movie. You get what you pay for.



"I get along great with nobody"~ Billy Idol
User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4782 posts, RR: 26
Reply 24, posted (9 years 9 months 16 hours ago) and read 2416 times:
Support Airliners.net - become a First Class Member!

Silver SWA1: No one should ignore the post before yours. By your screen name I take it you work for WN, and why you might think its God's gift to airline travelers WN does have legitimate drawbacks.

This topic was started by someone looking for advice when traveling on WN. The post before mine contained the "advice" of staying away from WN completely, because someone's expectations were too high, and not met by WN. That is not the advice that ORDAgent was looking for, and does him absolutely no good. It's an inappropriate response in my opinion. The topic is not about bad experiences on WN that call for everyone to stay away. (although it has certainly turned into that)

Yes, I do work for WN (although I've had this screen name since well before I became an employee) and yes I am proud to be an employee. No, I do not believe WN is God's gift to airline travelers... What I do believe is that some people expect WAY too much from WN and when their expectations aren't met, they bash the airline to the grave. Nowhere does WN claim to offer the service that many people come to expect from them. Then they like to compare WN to other airlines, especially the legacy carriers. Well, here's news for you...WN is NOT like the legacy carriers in any way shape or form. They play a completely different game. If you like the service provided by other airlines, and refuse anything less, STAY WITH THOSE AIRLINES. If you decide to do something out of the ordinary, and choose WN over your typical airline of choice because you find a deal that you cannot ignore, accept the fact that you chose WN to save yourself some money, and be happy with that!

Then, you get people complaining about MX or WX delays which in all fairness plagues EVERY airline, and is out of the airlines control. These things happen. If it happens to you, don't hold it against the airline.

20 minute turns? is that possible still with WN growth and high density fleet, I mean 20 min is not much time to un/up load 137pax and there baggage, then you've got push back and taxi times. As WN expands there are some major airports they service where taxiing right to the active is not happening.

Ahem, 25 minute turns! WN claims to turn flights in 25 minutes. They do not claim 20 minutes. 5 minutes does make a difference. But yes, heavy loads can make it more difficult to turn an aircraft that fast. Impossible? No.

Plan on being 10 minutes late. They call 10 minutes late still "on time". If you get an OAK, DAL or MDW crew they won't be friendly, PHX are usually very nice. If its MDW, they are just cold, if not rude at times.

No, plan on being on-time. But expect the possible delay...or expect that you might actually arrive at your destination EARLY. Early arrivals are common.

Bring your own food with ya, the snack box's wont take you very far. Hope your not allergic to peanuts.

Again, don't expect too much. WN doesn't provide meals, they provide snacks. Expect a snack. You want more food, yes, bring it.

As for the comment about being allergic to peanuts. If you are allergic to peanuts, tell them well in advance. We do take necessary precautions in such circumstances and a snack other than peanuts will be provided on that flight.

[Edited 2004-12-04 10:19:31]


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
25 1millionflyer : I have flown 139 segments this year, 8 on WN. I love WN for their consistency and the ability to do online check-in I always get A boarding group now
26 Captoveur : Again, don't expect too much. WN doesn't provide meals, they provide snacks. Expect a snack. You want more food, yes, bring it. Some might find this a
27 Post contains images Mattbna : Checked-in 1 hour before departure, but still got to board with Zone A. Then I thought to myself, it's how early you bought your tickets. When you bou
28 FLY2LIM : Yes, I do work for WN (although I've had this screen name since well before I became an employee) and yes I am proud to be an employee. No, I do not
29 N1120a : The people on Airline they have not boarded have been drunk, not people who just had 1 bloody mary or whatever. >I flew WN from BNA to LAS back in Aug
30 Dsuairptman : Guthir Three: Thanks for the clarification, and your right. being a pilot (at any level) is diffently excellerating and every T/O,landing is an advent
31 Flairport : I have found things hit and miss... On one flight, we were heavily delayed and the FAs were horrible! I couldn't even hear to the Spanish FA woh was t
32 Post contains images Flyboyaz : Gives me a headache just thinking about it.
33 UAL-Fan : One thing that people fail to mention about Southwest is how easy it is to change your plans if necessary. You can make any changes you want to a tick
34 Gilesdavies : we had a FOUR HOUR mechanical delay, which I consider to be the responsibility of the airline; yet we received no compensation or accomodation whatsoe
35 TWA902fly : in other news: Air France planes are still dirty, standby for further updates. twa902
36 NWAFA : UAL-Fan, Actually they are NOT friendly when it comes to changing plans. You could arrive at the airport three hours early, make it quickly through se
37 Post contains images 1millionflyer : NWAFA you are kind of wrong about WN. They are better than NWA in a few ways. 1, you can rebook your ticket with ZERO change fee (NWA is 100 dollars),
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