ETStar From Canada, joined Jan 2004, 2103 posts, RR: 8 Posted (8 years 11 months 3 weeks 6 days 6 hours ago) and read 2808 times:
Ok, I purchased this transborder ticket on Air Canada last week, and I now realised that the fare has gone down by about $50. Can I call AC and ask for a refund for the difference in price? Does the fare decrease have to be for the exact same flights I booked? Do you know of any restrictions? (I am having to spare myself holding on the phone, or even reading their contract of carriage).
N506CR From Costa Rica, joined Nov 2004, 147 posts, RR: 2 Reply 3, posted (8 years 11 months 3 weeks 6 days 5 hours ago) and read 2759 times:
well, if Air Canada doesn't call you to pay them extra when you got a cheap fare and it actually raised, then I don't think they'll call you to refund the difference for the high fare you paid that actually lowered.
The777Man From United States of America, joined Jul 1999, 6301 posts, RR: 56 Reply 4, posted (8 years 11 months 3 weeks 6 days 5 hours ago) and read 2744 times:
If the fare has gone down for the exact same flights you are booked on and it's available, AC will refund you the money as per Canadian law. Other carriers are required to do the same if point of sale is Canada with a Canadian form of payment. You will need to call them to look into this and to get your refund, if applicable.
Need a Boeing 777 Firing Order....Further to fly...T5, CI, LX and LH 777s
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 71 Reply 5, posted (8 years 11 months 3 weeks 6 days 5 hours ago) and read 2716 times:
The777Man, are you serious? Canada has a law like that???
Wow, as an airline, I'd be pushing to get something as dumb as that repealed as soon as possible!
When you buy a ticket, you agree to the price - as others have mentioned, you're not required to pay extra if the price goes up, so I'd say it is absolutely unfair to the airlines if they actually have to give a refund if the price goes down!
At least that would explain to me why some Canadian members on here continuously complain about fares in Canada being so high (on non-LCCs): as an airline, I'd avoid lowering prices at any cost with a law like that as well... it's bad enough having to accept the lower income for future sales, but to have to actually return money already collected from previous sales?
ETStar From Canada, joined Jan 2004, 2103 posts, RR: 8 Reply 6, posted (8 years 11 months 3 weeks 6 days 5 hours ago) and read 2702 times:
Kewl, one more reason to like Canada...
I guess here's the thing: If you buy an item, and realize that the price went down say 5 days later (ok, a lawn mower) and you have not used the item yet (in resaleable condition). You CAN return it and get a full refund (provided that the condition of sale did not state otherwise as in clearances etc) and you could re-purchase the item at the lower rate (if not at the same location, then at another). I guess that's exactly how I am going to treat it, minus the refund.
In the case of my booking, the fare change occured on a different set of flights, but I will keep watching the darn fare and call AC if my flight's are changed.
Neilalp From United States of America, joined Apr 2000, 1034 posts, RR: 1 Reply 9, posted (8 years 11 months 3 weeks 5 days 23 hours ago) and read 2539 times:
4 Years ago on a trip to Hawaii on NW I paid $600 or so and then during a fare sale I check and the price had dropped to $450 so I called up NW, I had to pay the $75 re-book fee, but it was still worth it as I still had a refund of $75 coming to me. So after all was said and done my fare was $525 instead of the posted $450 b/c of the re-book charge. But i still gladly took the $75 vocher.
FoxBravo From United States of America, joined Nov 2003, 2902 posts, RR: 5 Reply 10, posted (8 years 11 months 3 weeks 5 days 22 hours ago) and read 2495 times:
Yes, most U.S. airlines will refund the difference in the form of a voucher for future travel, minus any change fees (typically in the ballpark of $25-50, depending on the airline and fare). I have done this successfully on both NW and AA in recent memory.
Basically, they cancel your existing flights, issue a refund, and then rebook you at the lower fare (although it can be done all at once, so it's easier than that sounds). So, as long as your original fare is changeable (even for a fee), I don't really see how they can stop you.
It's only if your original fare is completely nonrefundable and non-changeable that you might run into problems. Even then, however, the airline might still do it as a gesture of goodwill. If they didn't do this, given the frequency with which fares go up and down, people would have no incentive to book far in advance, which is something the airlines generally encourage.
AeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 64 Reply 11, posted (8 years 11 months 3 weeks 5 days 21 hours ago) and read 2453 times:
How do you get the refund? In form of a voucher or credited to your Visa/MC?
Not very long ago UA simply credited $20 back to my credit card twice, once for each set of identical tickets I'd bought for flights a weekend apart, that I noticed had gone down in price a few days after purchase. There was no cancelling of my reservations or reissue of my ticket necessary. A simple phone call to UA's reservations to point out the fare difference took care of it, and they faxed me new confirmations with the revised fare.
It's always been my experience that if the fare goes down for the same fare class in which you're currently ticketed, and 1) you still meet the advance purchase requirements for the fare, and 2) inventory in your ticketed fare class is available, then you qualify for a refund by way of the original form of payment. The one time I requested a fare revision on a ticket I'd paid for in cash, the agent asked if I wanted a company check mailed to me, or just pick-up the cash at check-in. Choosing the latter option, I was indeed handed cash when I checked in for my flight.
Thanks for bringing this topic up--it reminded me it's time to call around to the airlines I fly and ask what their current policy is on this, as I've not requested a credit since some have begun charging to speak with a live reservations agent.
The777Man From United States of America, joined Jul 1999, 6301 posts, RR: 56 Reply 12, posted (8 years 11 months 3 weeks 5 days 20 hours ago) and read 2406 times:
Leskova, Yes, that's the law in Canada. As has been explained by others in the thread, in the US, if the fares goes down and and it's available for the same flights as ticketed, most airlines will give a voucher for the difference OR for a service charge (now USD 100) issue a difference back to the original form of payment. I'm not sure if this is law in the US or if this is voluntary.
Since US reservation centers for US carriers also handles calls from Canada, there's info on how to handle the situation if point of sale is Canada. Key to get the refund is that the customer has to check back to the airline to see if the fare has gone down.
Need a Boeing 777 Firing Order....Further to fly...T5, CI, LX and LH 777s
Manu From Canada, joined Dec 2004, 406 posts, RR: 8 Reply 13, posted (8 years 11 months 3 weeks 5 days 19 hours ago) and read 2346 times:
Dammit! I wish I knew this before. I'm flying AC to Victoria in a few weeks and the fare dropped by 50 bucks. But I do have conditions on my ticket, which I think one is $50 fee for changes. So that means they'd charge me $50, it'd be a wash?
YVRtoYYZ From Canada, joined Mar 2004, 644 posts, RR: 0 Reply 14, posted (8 years 11 months 3 weeks 5 days 19 hours ago) and read 2328 times:
I recently booked a WS flight and had the fare drop $35 within 6 hrs of booking; simply called WS and they credited me the difference right then and there. Don't know if AC is that simple, but worth a whirl. After all, the worse that can happen is that you have to pay the fare that you've paid already.
FoxBravo From United States of America, joined Nov 2003, 2902 posts, RR: 5 Reply 15, posted (8 years 11 months 3 weeks 5 days 18 hours ago) and read 2295 times:
After all, the worse that can happen is that you have to pay the fare that you've paid already.
Exactly. I think the lesson to take away from this whole thread is that, although policies and laws vary depending on the circumstances, if your fare goes down after purchase, it NEVER hurts to call the airline and at least try to get something out of it!