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AA - Food Again On Domestic Flights (over 3 Hrs)  
User currently offlineAirWales From UK - Wales, joined Oct 2004, 453 posts, RR: 0
Posted (9 years 9 months 1 week 3 days 13 hours ago) and read 8419 times:

American Airlines says it will begin selling $3 snack boxes in the main cabins of long U.S. flights beginning Feb. 1 2005. They stopped selling them after the drop in revenue as a result of 9/11. These food boxes will be sold on domestic flights of over 3 hours duration.

http://www.chron.com/cs/CDA/ssistory.mpl/business/2952504

68 replies: All unread, showing first 25:
 
User currently offlineMoman From United States of America, joined Aug 2004, 1054 posts, RR: 4
Reply 1, posted (9 years 9 months 1 week 3 days 13 hours ago) and read 8014 times:

Saw that, I liked their Bistro service. Looks like they are charging for something that used to be free.

Moman



AA Platinum Member - American Airlines Forever
User currently offlineAa777flyer From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 9 months 1 week 3 days 13 hours ago) and read 8006 times:

Yes, this does also include Hawaii flights as well. So no more hot meals going to Hawaii. For now Transcons will retain hot meals in Y, but I guess that will eventually go as well.

User currently offlineJcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 38
Reply 3, posted (9 years 9 months 1 week 3 days 12 hours ago) and read 7893 times:

Ridiculous. I don't care what anyone says about BoB programs, all they do is dilute the major airline product (as does offering 'no meal' on a three hour plus flight).


America's chickens are coming home to rooooost!
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 9 months 1 week 3 days 12 hours ago) and read 7846 times:

Concur with Jcs17. Don't so much mind a B-O-B program on something 2-3 hours intracontinental, but for something like Hawaii flights, etc, and transcons, the airline simply needs to feed people, and it needs to be part of the ticket price.

I'll agree the B-O-B meals are often better than the fodder previously served (at least in Y). Having said that, why not simply serve the B-O-B meals anyway. Seems like a no-brainer to me.

Legacy Air Carriers (actually all carriers) are feeling the crunch financially. But when they go low-rent, then what incentive is there for the flying public to continue to fly with them?

There is another thread out there somewhere about AS test marketing B-O-B to Mexico. Just the beginning of the end, IMHO, of another very awesome airline going low-rent.





User currently offlineUA744KSFO From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 9 months 1 week 3 days 11 hours ago) and read 7837 times:

And who are the LCC's and who are the real "full service carriers"?

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 9 months 1 week 3 days 11 hours ago) and read 7815 times:

UA744KSFO: ""And who are the LCC's and who are the real "full service carriers"?""

I'm guessing this is a rhetorical question, but just in case . . . LCCs including AirTran, Frontier, JetBlue etc. Legacies including UA, US, AA, AS, NW, etc.

Hard to tell anymore in some cases. The "Full Service Carriers" keep cutting and cutting and cutting service. In some cases, other than the livery, can't tell the difference. Case in point: Styrofoam and Plastic Glasses in US F class.


User currently offlineJpetekYXMD80 From United States of America, joined Jul 2003, 4389 posts, RR: 29
Reply 7, posted (9 years 9 months 1 week 3 days 11 hours ago) and read 7795 times:

UA744KSFO-

You read my mind, I was thinking the same thing. Seems to me that it is a penny-wise and dollar foolish measure. They still will not be able to consistently match LCC's and now may often be beaten by amenities as well- in Y of course.



The Best Care in the Air, 1984-2009
User currently offlineN1120a From United States of America, joined Dec 2003, 26499 posts, RR: 75
Reply 8, posted (9 years 9 months 1 week 3 days 11 hours ago) and read 7770 times:

Funny thing is, these snack boxes sound a lot like the ones WN gives away for free on flights over 3 hours


Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineJpetekYXMD80 From United States of America, joined Jul 2003, 4389 posts, RR: 29
Reply 9, posted (9 years 9 months 1 week 3 days 11 hours ago) and read 7750 times:

Good point, n1120a. This is NOT the way for American to recover!


The Best Care in the Air, 1984-2009
User currently offlineCkfred From United States of America, joined Apr 2001, 5239 posts, RR: 1
Reply 10, posted (9 years 9 months 1 week 3 days 10 hours ago) and read 7670 times:

My question is why AA isn't selling on flights under 3 hours. If you ever fly out of Canadian airports, there is often little food for sale after U.S. Customs, other than Tim Horton doughnuts. I can also name a few U.S. airports where there is very little to eat beyond security.

In the U.S., the choice is usually fast food. Don't get me wrong, I like fast food, but not every time I get on an airplane. And if I'm flying alone, I don't like schlepping first to a food stand, then carrying the food, my coat, and my carry-on to the gate. Then, I have to balance my burger and fries on my lap.

I remember reading about 10 years ago a column by William F. Buckley, Jr. He suggested, after finding some meal sack inedible (don't know if it was an AA Bistro Bag or the Delta Deli), that airlines should find good a good deli, such as the Carnegie Deli, to put a choice of pastrami, corned beef, and ham sandwiches on board, along with large snack bags of Cape Cod chips, and cups of TCBY yogurt.

Not only would passengers not gripe, but they would probably pay a premium over the no-frill carriers to get a good meal for a change.

I know I would switch my business to UA or DL if they offered sandwiches from Carnegie Deli or Junior's.



User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 9 months 1 week 3 days 10 hours ago) and read 7657 times:

Ckfred: ""Not only would passengers not gripe, but they would probably pay a premium over the no-frill carriers to get a good meal for a change.

I know I would switch my business to UA or DL if they offered sandwiches from Carnegie Deli or Junior's""

Exactly what I was saying in Post #4. Want me to fly on your "full service, legacy airline", then you better treat me like I'm on a full service airline!

If I get B-O-B and styrofoam in F then I might as well go to an LCC, fly Y (or US  Sad).





User currently offlineQqflyboy From United States of America, joined Oct 2003, 2282 posts, RR: 13
Reply 12, posted (9 years 9 months 1 week 3 days 9 hours ago) and read 7617 times:

I know this has been beaten to death, but if you want to fly a "full service" airline, then you have to pay full service prices. Yes the legacies can still be expensive, but in many cases they are cheaper. Example: I recently bought a ticket to SEA from LAS on AS. The AS ticket was a full $100 less than WN and $35 less then HP. It all depends on when you book. My parents saved $400 booking a ticket on AA from RNO to IND over WN. When my mom told me, I didn't believe her so I priced out the itineraries myself. I was floored!

Anyway, although it wasn't real clear in the press release, transcon meals are being eliminated as well. It was better explained in the flight attendant special briefing. The meals on transcons and Hawaii flights will be the same and priced at $5. It sucks to have to pay for it, but the turkey wrap that will be offered is currently on our light lunch menu for first class. It is one of the BEST things we've ever served. I like it so much I make them myself at home. At least you'll know that you're getting something edible.

As for penny-wise, dollar foolish -- I don't think so. Look, AA removed pillows from the S80 recently, much to the uproar of myself and other a.netters, but they claim it will save them $300,000 a year. Despite the protests here, I have had very few complaints on board the plane, especially when we have blankets that can function, in most cases, better then the pillows, and ther're softer. Not only will this new BOB program save AA $30 million a year, it also opens a whole new revenue stream not previously available. The program will be implemented by Sky Chefs, and they alone will bare the cost of the program. However, AA will receive a portion of the profits, making this a risk free revenue stream for them.

The company has been responsive to flight attendant and customer feedback from the test performed in September, and they and Sky Chefs seem to be commited to making the program work. I wasn't so sure about the program to begin with, and know there are still wrinkles to work out, but I am encouraged by the cooperation being put forth in this effort.

We all acknowledge things must change in the industry, but when they do, we criticize the airline for it. The fact is, ticket prices at AA are much cheaper now then they were a few years ago. The company is doing their best to match the costs to what the customer is willing to pay, all the while offering what the customer still values. I give AA credit for taking their time, well researching their various initiatives and executing them when appropriate.

Also not mentioned in the press release is AA will eliminate special meals in first class on domestic flights. Finally! I always wondered why we catered so specifically to the special dietary needs of individuals.

All these changes take effect February 1.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 13, posted (9 years 9 months 1 week 3 days 6 hours ago) and read 7524 times:

"Also not mentioned in the press release is AA will eliminate special meals in first class on domestic flights. Finally! I always wondered why we catered so specifically to the special dietary needs of individuals"

...because we vegetarians are also humans and need to eat like everybody else on the plane that paid for a ticket. The BoB options hardly ever have vegetarian options. So in my opinion it is just as bad as not getting any food.
In many foreign carriers you can get a meal (and special meals) on flights of any lenght. I was suprised to get full meals on a 1 hour flights in airlines like British Airways, Bankgok Airways, Jet Airways, TAM, just to name a few.


User currently offlineAAplatnumflier From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 9 months 1 week 3 days 6 hours ago) and read 7503 times:

Yes but this also explains why AA is the number one carrier in moneymaking and in passengers in America. They must be doing something right.

User currently offlineN1120a From United States of America, joined Dec 2003, 26499 posts, RR: 75
Reply 15, posted (9 years 9 months 1 week 3 days 6 hours ago) and read 7493 times:

>Yes but this also explains why AA is the number one carrier in moneymaking and in passengers in America.<

Passengers: If you cover total passengers, they haul more than any other airline in the world. If you look at domestic only, WN carries the most of any US carrier

Profits: No, nada, nein, nonka (love that commercial). WN makes the most and NW and CO are currently doing better as legacies go



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineTravelplus From United States of America, joined Nov 2004, 47 posts, RR: 0
Reply 16, posted (9 years 9 months 1 week 3 days 6 hours ago) and read 7492 times:

Wait one second a 5 hour flight to Hawaii in AA Y with BOB meals when the same flight flown by HA,UA,ATA and even Suntrips offer a hot meal included in the ticket. AA is making the wrong decsision to take away hot meals. I remember having a good cheese Pizza in Y and a chicken dish with rice on my Hawaii flights. I mean on a short flight from SJC-DEN this would be no problem but on a 5 hour flight why should I bring extra $$$ for headsets and meals? At least they should accept credit cards as a form of payment as not lot of people bring cash onboard. Please do anything in your power to fix this flaw.

Hawaiian and Alhoa serve great hot meals. Hey I remember having Passion Chicken on a flight from Honolulu to San Francisco back in 1995. Come on even if it means adding $3 to the ticket price no one will notice the small difference in price. Why not take away BOB meals and include it in the ticket price with headsets anyways people will end up paying the money for food. Most people don't mind if the food is good.


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7476 times:

AAplatnumflier: " Yes but this also explains why AA is the number one carrier in moneymaking and in passengers in America. They must be doing something right"

Only a temporary situation if they don't watch themselves. . . . if they don't stop the reductions in all the services . . . e.g. Pillows on the S80s (yes, yes, yes, I read the thread, the nasty frickin drooled on, hair covered pillows); B-O-B bullsh!t, etc.

What will be next? Styro and plastic in F/J like US? I mean, what the hell do I care really, I don't fly AA except once a year, maybe, on the off chance CO cancels or something.

But the bottom line here is that AA is the airline that in the last couple weeks attempted two fare increases . . . right? Or did I read that all wrong? Pulled the pillows out of their MD80s - something about not needing them on short flight (I've been on an MD-80 from ABQ-DFW-DCA that departed ABQ mid-afternoon and arrived DCA at 2330 - nothing at all short about that); now we're going to B-O-B for 3 hours or more!? What happens under three hours? Fend for yourself, not BUY-on-board but must be BRING-on-board.

This isn't like "taking one salad olive off the F meals" like they did how ever long ago . . . this is a different animal altogether.

As I keep saying, not a big difference between LCCs and some legacy carriers these days.

I'm not impressed.

Travelplus: Why not take away BOB meals and include it in the ticket price with headsets anyways people will end up paying the money for food

Now, THAT'S the way to fill aircraft . . . . pass THIS on to your Suits in the exalted high offices!

Even further, if the B-O-B meals are so blasted good, and I understand they are much better than standard airline fare, why not serve them instead!?!? If they can be sold for $5, they can probably be made for $2 . . . so, want to increase your revenue, add $5 to your ticket price, serve the B-O-B meals free, and you're up $3 a head!?





[Edited 2004-12-18 07:56:45]

[Edited 2004-12-18 07:59:42]

[Edited 2004-12-18 08:05:52]

User currently offlineAussie747 From Australia, joined Aug 2003, 1163 posts, RR: 0
Reply 18, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7455 times:

So what do AA provide on their flights now (besides the lift to get there).

From what I can observe from above AA is a low cost carrier.

I suppose they still serve you a lousy drink and small packet of pretzels on flights not covered under the below meal categories on all flights.

Or is the below from the website still what is offered

"Coach Class Complimentary Food Service
The following American Airlines cities and other selected flights offer complimentary food service in the Main Cabin within traditional breakfast, lunch and dinner meal windows.
All markets systemwide that have flying times four hours and greater
Flights between Dallas/Fort Worth and Portland, Seattle, Vancouver, Montreal, Boston as well as the New York City area
On flights where only beverages are served, we invite customers to visit any of the airport concessions and feel free to bring food purchases on board. "



User currently offlineAAplatnumflier From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7443 times:

Actaully it states that AA is #1 in the world with American Based International Carriers. Whatever you say... AA is doing the best out of the non-LCC's

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7440 times:

Or is the below from the website still what is offered

See one of the posts above . . . . apparently the B-O-B with AA starts 1 Feb 05.



User currently offlineQqflyboy From United States of America, joined Oct 2003, 2282 posts, RR: 13
Reply 21, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7439 times:

If you only understood what adding $5 to the ticket price would do. As you mention, AA has attempted two fare increases recently and they weren't successful. Why? The other airlines didn't follow suit, and we're talking $10 one way increases! If the consumer won't support a $10 increase, they are highly unlikely to support even a $5 increase.

You can always bring your own headset for FREE and get BETTER sound quality. Come on, we're talking five bucks here!

Airlines are in the business of transportation, not feeding people. That is a relic of days gone by, long, long ago. How we ever got hung up on special meals, I'll never know. We used to have over TEN: Low-fat, low-sodium, vegetarian, lacto-ovo vegetarian, Hindu, Muslim, Kosher, Diabetic, child meals and seafood to name a few. I understand people have specific dietary needs based on health, religion and preference. However, I don't believe it's the airline's responsibility to accomodate all those needs.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineQantasclub From Australia, joined Nov 2003, 757 posts, RR: 2
Reply 22, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7425 times:


This is just disgraceful. I am sick and tired of hearing excuses for AA's further 'non-service' and this is simply yet another step towards it's evolution into a full priced/low cost carrier. Let's be honest, guys, AA simply gets you there in a plane. Nothing more and nothing less. They are NOT a legitimate full (or ANY) service airline and I would be embarrased to work for them.




Long Haul is the only way to go
User currently offlineQqflyboy From United States of America, joined Oct 2003, 2282 posts, RR: 13
Reply 23, posted (9 years 9 months 1 week 3 days 5 hours ago) and read 7413 times:

Then I guess it's a good thing you don't work here.  Smile

We've all been embarassed with AA's evolution, however, we have proven one thing: we're willing to make change, albeit controversial at first, to ensure the long term viability of the company. I know AA is still is financial straights, however, they have made strides in better positioning themselves for the future: competing with LCCs. Americans want LCC prices, they've proven that with their wallets. Now, the legacies are having to meet the LCC fares, and therefore are going to have to offer LCC service.

Other airlines that seemed to be healthier then AA are starting to show signs of wear, ie, CO and NW. We can be pretty sure that UA, US and DL will make similar moves and CO and NW will have to follow. The airlines offer what their customers are willing to pay for and nothing more.



The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 9 months 1 week 3 days 4 hours ago) and read 7405 times:

Qqflyboy At the risk of starting a real flaming thread, I hazard to ask . . .

Is it simply that the newer F/As in this industry have just gotten so used to pass a round of sodas and peanuts and go sit on our arses and bitch abaout management that they simply don't feel like serving the pax?

Reading a lot of these threads, that's what I feel. Do I believe it. . . no. I have said in many, many of my threads, I don't envy the F/As job. I want to make sure you understand that.

But I want you to take a look at your international competition - I don't mean flights going over the ponds - I mean European carriers and Asian carriers. Look here, Pal, they serve meals on RJs in Europe, on flights about an hour long. And I'm not talking about some crappy rolled up tortilla with some third rate, unidentified content . . . I'm talking meals.

Have a gander at AirlineMeals.net . . . you'll see the reason why folks like me will, in ALL cases, pick a foreign flagged carrier for international travel and travel while overseas.

If you're holding me captive in an aircraft for 4-5-6-7 hours, you damn well are providing more than transportation . . .


25 Acvitale : I love it when the Spin doctors go to work..... PR is another way to say blatent lies. CO is a legacy carrier as is NW AA is hardly making more money
26 AASTEW : ACTIVALE, Wow, CO is making money! I don't think so! If it's true why are the people on Smith St. asking for concessions. Please, let me know of an LC
27 Aa767400 : People compare American carriers to foreign carriers....Why? In the U.S., we don't have the same crowd as abroad. You guys keep saying that BA, has a
28 Aa767400 : ANCflyer, Why does it have to go back to the Flight Attendant? The topic has nothing to do with Flight Attendants. You say that you don't admire the j
29 Rmenon : AAStew, AA will fulfil its own prophecy - and become an LCC - and an uncompetitive one at that. I frequently pay AA around $2,000 for an LGA-DFW, or $
30 ANCFlyer : Aa767400, I do admire the job (F/A), I do admire the people that work that job. It isn't easy dealing with hundred of different people each day. I hop
31 Qqflyboy : Ok, no flaming allowed. However, I tried to craft my post above carefully as to avoid the "lazy, put out, newbie flight attendants" comments which are
32 ANCFlyer : AA is scoring higher in Survey America in customer service, more specifically in on-board service, then we have in a long time: Not for long. Consumer
33 Mhodgson : AA76740: We are in America, not Europe! Americans, want CHEAP FARES! We get cheap fares too in Europe. We get good value fares with BA and BMI, comple
34 Qqflyboy : Rmenon, wouldn't you know I just priced out a oneway ticket from LGA to DFW TODAY on AA for $348 one-way. Fares may be higher here because there are n
35 Qqflyboy : ANCflyer... The Survery America scores have been trending up the past six months, not down. It shows that consumers are satisfied they are getting wha
36 ANCFlyer : Qqflyboy: The Survery America scores have been trending up the past six months, not down. It shows that consumers are satisfied they are getting what
37 Pe@rson : What if you flew AA domestically and the price of refreshments was included in the ticket price but you did not want anything to eat or drink? You'd b
38 Xkorpyoh : Iberia is also doing BoB on european and north africa flights and they are supposdly making money..no?!?
39 TACAA320 : "ANCflyer, Why does it have to go back to the Flight Attendant? The topic has nothing to do with Flight Attendants. You say that you don't admire the
40 AASTEW : AA suck's sooo much that they are not in BK. If AA was hated so much by the TRUE flying public, we wouldn't have still been here serving the public. A
41 AirWales : Will people check to see whats already been posted. I posted the same topic with an almost same title.
42 AirWales : Please ignore my post to myself before this one. Christmas is causing me to lose the plot!!!!!!!!!!!!
43 Aa767400 : TACA320, I was talking about Flight Attendants? And you come out with, AA is garbage? Ok, first off, let's talk about good ole TA. TA, now sells food
44 AAplatnumflier : Thank you Aa767400 that is the right answer and the correct answer in my opinion I second his motion
45 TACAA320 : "TACA320, I was talking about Flight Attendants? And you come out with, AA is garbage? Ok, first off, let's talk about good ole TA. TA, now sells food
46 Ckfred : Look, although I miss the days when on TWA, you got a full meal between ORD and Kansas City Municipal, and the F/As (then called stewardesses) ran spr
47 Rmenon : Username: Qqflyboy Rmenon, wouldn't you know I just priced out a oneway ticket from LGA to DFW TODAY on AA for $348 one-way. Qqflyboy, that's great, b
48 Flairport : Ok, time for my $.02! Yes, the airlines do not see that people want premium service and many are willing to pay a little more for a name they trust an
49 ASTROJET707 : I just had to jump, and I agree with CKFRED. I flew AA to SFO on AB763ER in F, used as J on international. The was awful, nothing positive about it. I
50 ANCFlyer : Posts 46 thru 49, concur completely. AA is cheapening their product. Many VVFFs will bail out. AA better watch themselves. CO is still the king . . .
51 Jcs17 : ANCFlyer, CO was the king, until they decided to get cheap with their FF program and raise EQS fare requirements. I'm not flying CO/NW/Skyteam in 2005
52 AnsettB727 : That settles it: I'm just going to pack a picnic basket next time we fly to London. British Airways, if only you'd give me my frequent flyer points on
53 Post contains images TACAA320 : "You always love IB, but guess what? If IB, service is superior to AA, then you are blind." As767400 Who's the blind? Can't you read the title of this
54 Post contains images Aa767400 : TACA320, I read you the first time, So why do you have to restate again? I respect your opinion that AA, "sucks". Now you have a nice day. Ciao!
55 Post contains images TACAA320 : Same to you Aa767400. Ciao a te
56 YVR2SAN : Airlines are a transportation bussiness and not in the bussiness of feeding people. Yes airlines used to have meals but that is in the past, passenger
57 Whisperliner : yea, AA to me has always sucked. I flew them when they gave out meals and they were terrible- bag o crap. I avoided that problem by flying TWA. good f
58 Qqflyboy : The turkey wrap being offered in the BOB program is currently offered in first class on our light lunch flights and is wildly popular. It is far bette
59 Ckfred : YVR2SAN: Before Amtrak, the railroads never had free food. But a typical dining car only recouped about 50% of the cost for a trip (food, cooks, waite
60 TACAA320 : "Before Amtrak, the railroads never had free food. But a typical dining car only recouped about 50% of the cost for a trip (food, cooks, waiters, etc.
61 ANCFlyer : Now why should an airline be obligated to feed you on a flight of a few hours? Amtrak is too a transportation bussiness and they dont provide free mea
62 Annoyedfa : I can't believe people are arguing and bickering about BOB. It's a joke. I wish at my company they would get rid of meals on short flights because peo
63 Rmenon : I think First Class/Business First should always have the top amenities. Coach I don't think they should Then pls tell revenue and yield mgmt people t
64 UA744KSFO : "People compare American carriers to foreign carriers....Why? In the U.S., we don't have the same crowd as abroad. You guys keep saying that BA, has a
65 AA 777 : When QF codeshares with AA, that implies that I can expect the same service that I am used to on QF when I fly on a flight bearing the QF code. It doe
66 AAplatnumflier : Also may I add that AA is probably the best choice for QF because of the non LCC airlines AA is the best. HAHA you should see what these American Airl
67 Post contains images Ctbarnes : LRTC? having to pay for food now? Yup, AA is certainly moving in the right direction when it comes to customer service. Charles, SJ
68 JBLUA320 : JCS, If your talking about the cut to 50% elite bonus on discounted coach fares, I am pretty sure its been bumped back up to 100% for 2005. Whether or
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